Implementation Of E-services Research Articles

ЦИФРОВІЗАЦІЯ ЯК ІНСТРУМЕНТ ТА СФЕРА ДЕРЖАВНОЇ ДОПОМОГИ СУБ’ЄКТАМ ГОСПОДАРЮВАННЯ В УКРАЇНІ

The article considers that the issue of state assistance in the digital sector is quite new, and especially relevant for Ukraine during the martial law and during the post-war reconstruction of the country. Understanding the possibilities of digital technology and the risks of being left behind in the race for digital transformation, governments around the world are increasingly putting digital transformation front and centre of their policy agenda to stimulate social development and economic prosperity. This involves significant investment, the need to address legal issues, and requires constant adaptation to the specific conditions of each country. The provision of state assistance in the digital sphere is regulated by the regulations of the EU Commission, in particular the articles regulating the provision of state assistance for innovations. It is noted that the digital portal Diya deserves special attention in the field of development of digital tools of state support for business entities. State assistance in the digital sector is focused on achieving long-term goals for the security of digital infrastructure, digital business transformation and digitalization of public services based on the widespread introduction of digital technologies. The success of digital transformation depends on the coordination of efforts of the state and entrepreneurs to expand the implementation of e-services and the transition to inclusive electronic interaction between state supervision and control bodies and business. The impact of the war proved to be an extremely powerful stimulus to the digitalization of Ukraine. The IT industry has become the only one that in 2022 showed positive growth rates, although its development indicators were much worse than expected (the increase was only 6% against the expected 40%). According to the NBU, in 2022 The IT industry provided foreign exchange earnings to the Ukrainian economy in the amount of $7.34 billion. The volume of exports increased by $400 million compared to pre-war 2021, an increase of 5.8%; the number of IT specialists in Ukraine has reached a record high of 300 thousand people.

Institutional Glorification In Public Organization: Interplay Between Social Identity And Leadership

Public organizations nowadays face two issues. For one, there is a growing demand for good governance to tackle their typical weaknesses. Another, the application of e-service is already imperative, partly as a way to ascertain that a good governance is in place. However, the handling of two issues has been cumbersome. The present study conceives the importance social identity might play, the sense of belonging represented by spirit de corps, driven by lag compared to their private counterpart. For those purposes, it inserts organizational glorification to find out its’ effect on sustainable E-service implementation. It also designs good governance orientation which is of relevance to any public organization. It conceives that good governance orientation could serve as a partial moderator in the relationship between transformative leadership and sustainable e-service implementation, and between institutional glorification and sustainable e-service implementation.

Government-to-business e-service provision in Myanmar

This study aims to increase knowledge and understanding of Government-to-Business (G2B) Services in Myanmar and will also discover the critical challenges for G2B e-Service provision in Myanmar. The government officials from the agencies providing G2B services are surveyed to explore the current status of G2B services in Myanmar. Questionnaires were analyzed quantitatively and qualitatively, with the respondents identifying themselves as they currently work at government agencies. The study revealed that among the total 30 Ministries, it is 24 % of public services are available online. The current study found that ICT infrastructure barriers, legal and policy issues, and financial barriers are significant challenges that delay the progress of G2B e-Service implementation in Myanmar. The ICT infrastructure, particularly regarding data center, are still considered inadequate, and financial and technical assistance is in demand for implementing the G2B e-Service. Social and cultural barriers are the fewer obstacles found in the analysis, with an overall rate of 87.3% positive opinion on the digital transformation of G2B services. This study will support several contributions to implementing e-Government services in Myanmar and provide awareness about G2B e-Service in Myanmar.

Information Quality Research Within the Project “A State in a Smartphone”

ABSTRACT This article aims to explore the quality of the information provided by public authorities to citizens, businesses, and other stakeholders as part of the implementation of e-services of “A State in a Smartphone” in Ukraine. The article presents the structure of the authors’ model of information quality assessment, which includes three levels of characteristics and allows calculating the integral indicator of information quality. The model involves the use of expert research methods. The results of the study indicate that the information provided to users by public authorities has a fairly high level of quality, but there are reserves for improvement.

COVID-19 infodemic and digital health literacy in vulnerable populations: A scoping review.

BackgroundPeople from lower and middle socioeconomic classes and vulnerable populations are among the worst affected by the COVID-19 pandemic, thus exacerbating disparities and the digital divide.ObjectiveTo draw a portrait of e-services as a digital approach to support digital health literacy in vulnerable populations amid the COVID-19 infodemic, and identify the barriers and facilitators for their implementation.MethodsA scoping review was performed to gather published literature with a broad range of study designs and grey literature without exclusions based on country of publication. A search was created in Medline (Ovid) in March 2021 and translated to Medline, PsycINFO, Scopus and CINAHL with Full Text (EBSCOhost). The combined literature search generated 819 manuscripts. To be included, manuscripts had to be written in English, and present information on digital intervention(s) (e.g. social media) used to enable or increase digital health literacy among vulnerable populations during the COVID-19 pandemic (e.g. older adults, Indigenous people living on reserve).ResultsFive articles were included in the study. Various digital health literacy-enabling e-services have been implemented in different vulnerable populations. Identified e-services aimed to increase disease knowledge, digital health literacy and social media usage, help in coping with changes in routines and practices, decrease fear and anxiety, increase digital knowledge and skills, decrease health literacy barriers and increase technology acceptance in specific groups. Many facilitators of digital health literacy-enabling e-services implementation were identified in expectant mothers and their families, older adults and people with low-income. Barriers such as low literacy limited to no knowledge about the viruses, medium of contamination, treatment options played an important role in distracting and believing in misinformation and disinformation. Poor health literacy was the only barrier found, which may hinder the understanding of individual health needs, illness processes and treatments for people with HIV/AIDS.ConclusionsThe literature on the topic is scarce, sparse and immature. We did not find any literature on digital health literacy in Indigenous people, though we targeted this vulnerable population. Although only a few papers were included, two types of health conditions were covered by the literature on digital health literacy-enabling e-services, namely chronic conditions and conditions that are new to the patients. Digital health literacy can help improve prevention and adherence to a healthy lifestyle, improve capacity building and enable users to take the best advantage of the options available, thus strengthening the patient’s involvement in health decisions and empowerment, and finally improving health outcomes. Therefore, there is an urgent need to pursue research on digital health literacy and develop digital platforms to help solve current and future COVID-19-related health needs.

E-government and E-services in Local Government: a Case Study

E-government requires the intensive use of ICTs (information and communication technologies) in public institutions to deliver services to citizens efficiently and effectively. E-government allows the transformation of the citizen service delivery system, and its implementation is conditioned by a set of critical factors. The city halls are directly connected with citizens and deliver e-services, but the importance of this level of government is sometimes underestimated. This study aims to explore the influence of critical factors on the e-services implementation in city halls. The authors used a model to assess the e-government development index of 10 city halls and to know the provision of e-services of city halls. The results reveal that the city halls in the study currently offer e-services at the levels of presence and urban information. It important that the efforts of city halls must be oriented to the levels of interaction, transaction and e-democracy.

Community Perception on Smart Engagement: Case of Kubang Pasu Local Government

Implementing smart community engagement should consider careful planning and collaboration with numerous stakeholders, including the community. The technology and program must be designed to frame its purpose and should link back to specific goals of implementing smart community engagement. Digital services do not guarantee a smart engagement between the community and the local government. This is the case for the Kubang Pasu local government where several online services have been provided in their attempt to implement the smart community concept. However, understanding on the preferences of features and requirements of existing web-based systems and the impact of these systems is lacking. Therefore, a perception study needs to be conducted to obtain information regarding smart community engagement implementation. This study aimed to discover the community’s perceptions on smart community engagement, specifically for Kubang Pasu in terms of its local context. To achieve this, a combination of interview and online survey was employed involving stakeholders of several organizations and 309 respondents among the community in Kubang Pasu. Result of the interview and survey revealed moderate engagement between the community and organizations due to low awareness, moderate engagement between the community and local authorities, low exposure to online services, as well as the weaknesses of the current online systems. It can be concluded that the satisfaction level of the respondents with officers at the organizations was only moderate. The implementation of e-services could reduce face-to-face interactions, which could help to improve the satisfaction level. This could also help in moving toward the smart community engagement concept. Therefore, the smart communication method via social media, email, and website could be employed to increase the low rating of public engagement with the authorities. This move will foster the prompt implementation of smart community engagement.

Analyzing Challenges for the Implementation of E-Government in Municipalities within Kathmandu Valley

Over the past decade, rapid progress in ICT has encouraged governments to incorporate new technology into their national development strategies. With the growing demands of citizens and changing global rules and regulations, governments are under pressure to deliver quality services at right time. E-government has recently emerged in Nepal that‟s why so many issues remain problematic for initiation e-services in local government. The current stages of municipalities within Kathmandu Valley were investigated by using four stage e-government maturity model (information, interaction, transaction, integration). An understanding of the current status of e-government in local government can help policy makers in the country pursue development of the public sector organizations on the one hand, and would be of importance for Nepal's economic future success on the other. Identifying the precise problem is important in order to overcome the inherent challenges. Valuable primary data is collected from questionnaire survey and content analysis. Different challenges regarding initiation of e-based services in municipalities are categories into Financial, Human, Organizational, Technical and Legal & other challenges. The current status of e-based services delivery initiatives in Municipalities and problematic challenges in implementation of e-based services initiatives were being investigated. Lack of strategic plans, change management, budget constraint, weak infrastructure, literacy, lack of construction knowledge, lacks of leadership supports, security and privacy are found to be the most problematic challenges regarding implementation of e-service in municipalities.

Enhancing Public Value of Local Public Services through Electronic Interaction

Benefits from introducing electronic public services have been widely discussed in the academic literature. However, in recent years, research advocates a more broad approach integrating multiple indicators of social benefits. One of these approaches is associated with the concept of public value, which describes the overall value that the government creates for the society. In this research we theoretically illustrate and empirically evaluate the possibility to enhance public value of public services through the electronic interaction of citizens and authorities on a local (municipal) level. We use an example of online claim submission system on landscaping and public amenities issues. The paper is based on a survey among 150 elderly citizens of a district of St. Petersburg (Russia). Despite the fact that elderly citizens are actually willing to adopt the electronic way of communication with local authorities and even associate it with a higher level of comfort and transparency, the online interaction itself do not make them trust the authorities more or submit their claims more often. To increase the level of trust and enhance the actual public value, the authorities need to demonstrate some practical results of their activity. This paper elaborates the linkage between public value creation and public e-services implementation on a local level. We provide a theoretical framework for a more comprehensive understanding of public value enhancement through local public services.

From prototype to societal inclusion: Identified challenges for sustainable implementation of e-services for individuals with disabilities

BACKGROUND: In recent years, the interest of performing research about and providing e-services for individuals with disabilities has grown significantly. However, there is a knowledge gap in the e ...

IMPLEMENTASI E-SERVICE PADA ORGANISASI PUBLIK DI BIDANG PELAYANAN PUBLIK DI KELURAHAN CIBANGKONG KECAMATAN BATUNUNGGAL KOTA BANDUNG

This research was done because the public demands a very large in the provision of services which provide information in accordance with the needs of the community. To answer this need the government to use information and communication technology called e-Government. E-Kelurahan is one kind of electronic services (e-Service) in the field of public service Bandung city. This study uses qualitative design wich focus on the problem how to implementing e-Service at the e-Kelurahan program funds what kind of obstacle. The results of this study show that the implementation of e-Service via e-Kelurahan has not been successful. This is evidenced by the existence of barriers that hinder the effectiveness and efficiency of e-Village program. Bandung City Government is expected to soon be providing professional executive personnel or by the holding of training for regional aggency of using the application in order to more effectively and efficiently.

Factors analysis for E-Services Adoption in Jordan: A Technology Acceptance Study

This work investigates the factors affecting the adoption and acceptance of e-services in Jordan. In which, requirements for successful e-services implementation is addressed, and significant barriers being faced by e-services users and developers are described. Results have indicated that ease of use, usefulness, credibility, self-efficacy and trust had positive effects on the e-services adoption in Jordan. However, risk and cost at the other spectrum had a significant negative effect. Outcomes of this research have drawn a number of practical implications achieving positive attitude towards e-services adoption and developing the employment of e-services applications. Such implications include; promoting its trust, decreasing the perceived risk and cost, overcoming services development obstacles, considering user’s capability concerns and increasing the awareness of e-services usefulness and ease of use.

An Evaluation of Electronic ID Card Program to Improve Public Service Quality at Department of Population and Civil Registration Kediri City

The development of e-ID card in Kediri City has improved to a higher level (The Ministry of Domestic Affairs of Indonesia) of e-government application in the local area. The research problems of this study are; firstly , it was related to the concept of the e-service on the e-ID card program in the efforts of service quality improvement; and secondly , it was related to the influence factors of the e-ID card program implementation in the efforts of service quality improvement. The research data and information were collected by an intensive observation, in-depth interview, and documentation. The research was also analyzed by the qualitative approach and discussed by the evaluation concept as a grand theory of analysis. The research results were derived from the research problems that concluded two main analysis results; firstly , Department of Population and Civil Registration used the Information and Technology (IT) based governance that has lead to the implementation of e-service. Secondly , The restraining factors also relate to the external and internal factors, such as; infrastructures, organizational structures, skill of the employees, and program socialization. The external factor came up from the low awareness and interest of community. Keywords: Public Service Quality, e-Government, e-Service, Evaluation

Impact of group dynamics on eservice implementation

PurposeThe purpose of this article is to re‐appraise the significance of Lewin's group dynamics theory empirically in the context of technology related change in local government.Design/methodology/approachThe paper examines qualitatively the change management processes in the five city councils selected for this study that have developed eservices. A total of 23 face‐to‐face, semi‐structured interviews were conducted with key managers of participating city councils.FindingsThe present study finds that participating Australian city councils are experiencing some degree of disconfirmation of functions, while some participating Australian city councils still maintain a quasi‐stationary equilibrium state. There are some challenges in terms of inter‐department integration and empowering business units to demonstrate explicit ownership of Eservices adoption. Empirical evidence presented in this study supports Lewin's argument that the main focus of change should be on group behaviour rather than individual behaviour.Research limitations/implicationsThis study covers five organizations that are from the same geographical proximity and metropolitan area. The findings are limited to government organisations.Practical implicationsThe findings of this study would be useful for facilitating technology oriented change in public sector organisations.Originality/valueThis paper reinforces Lewin's argument that to understand change and the individual in the changing organisation, it is necessary to identify, plot, and establish the dynamics of the group. Some insights are provided regarding the complexity of group dynamics and the impact they have when implementing organisation wide‐change.

E-Governance in Developing World: Design of BPR Model for Makkah Municipality eServices

Adoption and implementation of e-services and e-Government in many organisations of the developing countries continues to be in silos, resulting in duplication of processes within the same divisions and sometimes in the constituent departments. In fact, some of the enterprises in developing countries either have no electronic processing at all or typically carry it out in a highly unorganized and unplanned manner, depriving themselves of the BPR benefits. As a consequence, governments and corporations not only end up using more resources but are also tainted as inefficient and outdated. However, there are some organisations which are successfully transforming their processing with the power of BPR. An example of such organisation is the Makkah (Mecca) municipality which is responsible for granting various kinds of licenses for the purposes of carrying out construction, running shops, provision of professional services, investment, health safety and street digging for various utility lines, to list a few. The licenses for dozens of these and other services are issued by several branches of the Makkah municipality. Based on the design of authors, a reengineered centralized system has been implemented by a number of services in Makkah municipality, whereas other services are still using the legacy systems. The aim of this paper is to describe the design of the new system and its benefits to the Makkah municipality's eLicencing services. The models presented in this paper can be applied in cases of other similar organizations, not only in the kingdom of Saudi Arabia but across the entire Middle East in particular, and the developing countries in general.

Web Portal Analysis of Asian Region Countries

The number of online services provided by Government and private sectors is increasing these days. On the same pattern various countries have their own portals to provide basic services to the citizens and other people of the world. Analysis of portals in Asia is the main theme of the paper. There are various indicators or attributes necessary for the implementation of e-services .Some of the indicators may be frequency of use of services, number of users, visitors, site hits, searchable option, accessibility, language option, performance, functionality, broken links, traffic analysis, and feedback. Out of these metrics taken into consideration here are Traffic analysis, feedback, accessibility, security and language option. The countries taken into consideration are India, China and Pakistan. Web portals of these countries will be analyzed in detail.

The Dynamics of Change in eService Implementation: The Case of Australian Local Government

Human resources management is becoming an increasingly critical factor in implementing eService into the local government sector. The movement towards eServices is a viable, sustainable option for improving service delivery. Within the context of technologically-driven organisational change, using data from 23 face-to-face interviews in 5 diverse City Councils, this research presents key barriers in adopting eServices as perceived by strategic leaders and employees in Australian local government, and describes strategies to overcome these barriers, recognising the role of strategic leaders and employee commitment to the change process.

A Framework for E-Service Implementation in the Developing Countries

This paper proposes a conceptual framework for explaining the main barriers and drivers of public e-service development and the relationships among them, especially in developing countries. This framework increases the chance of success of e-service projects in the governments of developing countries and provides a basic context within which the process and practice of e-service can be implemented successfully. This paper accomplishes this task by flowing from the traditional rigid context, which occurs in many developing countries, to full public e-service environment, emphasizing citizen-centric focus and digitalisation. The proposed framework builds on prior literature in the area of e-service development in public organisations and from the efforts undertaken in developing countries, considering e-government lessons learned in developing countries. The framework is flexible enough to be adopted by governments at different levels in developing countries around the world.

E-Government services in local governments a study of development in Swedish municipalities

AbstractThis article presents a study concerning e-Government services at local governments in Sweden. The purpose of the study is to investigate and critically analyse the development of e-Services in Swedish municipalities and through interviews collect, compare and assess data about actual local e-Government services in Sweden in order to find areas of assimilation and divergence. Based on a sample of 24 municipalities in Sweden, the results show that the development and implementation of e-Services are in their infancy and only a few e-Services have been implemented yet. E-Services offered today are basal and primary and closely connected to citizens' daily life. It is difficult to identify many clear and distinct patterns in the development; however, some minor patterns can be identified. The development projects identified in the study are, in most cases, detached projects for the development and implementation of e-Services. The nature of many of the projects today resembles projects for learning r...