Institutional Glorification In Public Organization: Interplay Between Social Identity And Leadership

Abstract

Public organizations nowadays face two issues. For one, there is a growing demand for good governance to tackle their typical weaknesses. Another, the application of e-service is already imperative, partly as a way to ascertain that a good governance is in place. However, the handling of two issues has been cumbersome. The present study conceives the importance social identity might play, the sense of belonging represented by spirit de corps, driven by lag compared to their private counterpart. For those purposes, it inserts organizational glorification to find out its’ effect on sustainable E-service implementation. It also designs good governance orientation which is of relevance to any public organization. It conceives that good governance orientation could serve as a partial moderator in the relationship between transformative leadership and sustainable e-service implementation, and between institutional glorification and sustainable e-service implementation.