Government-to-business e-service provision in Myanmar

Abstract

This study aims to increase knowledge and understanding of Government-to-Business (G2B) Services in Myanmar and will also discover the critical challenges for G2B e-Service provision in Myanmar. The government officials from the agencies providing G2B services are surveyed to explore the current status of G2B services in Myanmar. Questionnaires were analyzed quantitatively and qualitatively, with the respondents identifying themselves as they currently work at government agencies. The study revealed that among the total 30 Ministries, it is 24 % of public services are available online. The current study found that ICT infrastructure barriers, legal and policy issues, and financial barriers are significant challenges that delay the progress of G2B e-Service implementation in Myanmar. The ICT infrastructure, particularly regarding data center, are still considered inadequate, and financial and technical assistance is in demand for implementing the G2B e-Service. Social and cultural barriers are the fewer obstacles found in the analysis, with an overall rate of 87.3% positive opinion on the digital transformation of G2B services. This study will support several contributions to implementing e-Government services in Myanmar and provide awareness about G2B e-Service in Myanmar.