E-government Implementation Research Articles

The Role of Organizational Challenges and Technical Challenges on the Implementation of E-government Military Institutions

Purpose: This study aimed to find out the challenges and barriers to the implementation of the e-governance in the Yemeni military institutions. A comprehensive literature review was conducted to the
 study topic. A conceptual framework was proposed that contained two independent variables thatrepresent the challenges, which were (organizational challenges and technical challenges). Thedescriptive analytical approach was used in this study; it is one of the most used methods in the studyof social and human phenomena, and because it fits the phenomenon under study. It also examines anexisting phenomenon or issue from which information can be answered to answer study questions,without the intervention of the researcher. For this research, the instrument used to collect data fromthe research sample in Yemen in regards to the implementation of E-governance. The measurement ofthe direct impact of the independent variables (organizational challenges and technical challenges) onthe implementation of e-governance in military institutions in Yemen. Smart PLS has been used toconduct statistical analysis from the primary data. Several tests have been conducted for the collecteddata. The main resultsfound that there is a negative and significant relationship between organizationalchallenges and the Implementation of E-Governance in the Yemeni military institutions. Also, there is a
 negative and significant relationship between organizational challenges and the Implementation of E-Governance in the Yemeni military institutions. It is proposed that the organizational and technical
 challenges for the implementation of the Electronic Government, has the organizational factor, as themain barrier factor, it is recommended that the military institutions implement policies for thedissemination of online services to avoid that the members of the military have to move From theirhome, it is observed that the institutional factor is also important, this can be improved by assigning agreater economic budget to innovate in the development of Electronic

Analisis Upaya Strategis dalam Memaksimalkan Penerapan Pelayanan Publik Berbasis E-Government di Desa

E-Government is a new innovation in the implementation of public services in village government. The high number of internet users in Indonesia is the initial capital for implementing E-Government in maximizing public services in villages. The implementation of E-Government is also one of the steps to support good governance in Indonesia. The purpose of this study is to analyze how strategic steps can be taken to maximize E-Government-based public services in the village. The method used in this study is a qualitative research method using a literature review approach, in collecting data the authors collect data and information related to the implementation of E-Government in the village. Supporting data comes from research journal articles, supporting books, and online news. The results showed that in maximizing the implementation of E-Government-based public services, strategic steps must be taken, namely firstly improving the quality of the village apparatus, secondly conducting socialization to the community about the application of E-Government and thirdly conducting evaluations as a form of supervision in the implementation of village E-Government.

TAXPAYER COMPLIANCE IMPROVEMENT STRATEGY MOTOR VEHICLES IN NORTH CENTRAL TIMOR DISTRICT

<table border="0" cellspacing="0" cellpadding="0"><tbody><tr><td valign="top"><p>North Central Timor Regency is one of the regencies in East Nusa Tenggara Province which is located directly adjacent to the Democratic State of Timor Leste. One of the most crucial development issues in this region is the problem of poverty. The regional revenue sector that is most relied upon is from the tax sector, including the motor vehicle tax. However, field facts show that there are still very high people who do not pay motor vehicle taxes. This study aims to determine the partial and simultaneous effect of the variables of taxpayer awareness, service quality, taxpayer knowledge, taxpayers' income and sanctions for taxpayer compliance and how to determine the right strategy in order to improve motor vehicle taxpayer compliance in North Central Timor Regency. The analytical tools used are multiple linear regression and Process Hierarchical Analysis (AHP). The results of the study show that all variables have a significant effect on taxpayer compliance. Furthermore, the results of the Hierarchy Process Analysis study found that the most important element in determining policy priorities in an effort to improve motor vehicle taxpayer compliance is the implementation of E-Government. The results of the study show that all variables have a significant effect on taxpayer compliance. Furthermore, the results of the Hierarchy Process Analysis study found that the most important element in determining policy priorities in an effort to improve motor vehicle taxpayer compliance is the implementation of E-Government. The results of the study show that all variables have a significant effect on taxpayer compliance. Furthermore, the results of the Hierarchy Process Analysis study found that the most important element in determining policy priorities in an effort to improve motor vehicle taxpayer compliance is the implementation of E-Government.</p></td></tr></tbody></table>

IMPLEMENTASI E-GOVERNMENT DALAM PEMBERIAN DAN PERPANJANGAN IZIN TINGGAL TERBATAS MELALUI KANTOR IMIGRASI

Abstract (In English). The purpose of this article is to understand the implementation of e-government in granting and adding limited stay permits through the Immigration Office. The method used is a qualitative approach, data collection through literature study, and data analysis techniques used interactive models to draw conclusions. As a result, the implementation of e-government in the granting and addition of limited residence permits through the Immigration Office is a form of excellent service in the field of immigration. Excellent service supported by professionalism, accountability, synergy, transparency, and innovation through information management. Excellent service that provides assurance in time and convenience.

Efektivitas Program Sistem Informasi Kesejahteraan Elektronik (E-SIK) di Dinas Sosial Kota Surakarta

E-SIK is the implementation of e-government in Surakarta City as a solution to problems in data collection for the poor. The purpose of this study was to analyze the effectiveness of the E-SIK application program in relation to data collection of the poor in Surakarta. The theory used is Campbell's Effectiveness Theory (in Richard M, 2005) which has the following aspects: a) Program success, b) Target success, c) Satisfaction with the program, d) Input and output levels, e) Achievement of overall goals. The research method used is descriptive qualitative research method with data collection techniques through interviews, and documentation. The sampling technique used purposive sampling technique. Furthermore, the analytical technique used is the research analysis technique of Miles and Huberman. The output of this research is in the form of a research thesis on the effectiveness of the Electronic Welfare Information System (E-SIK) in Surakarta City. The results show that the effectiveness of the E-SIK Program has been running quite well, from the 5 aspects studied, 3 of them have been running effectively, namely aspects of program success, aspects of input and output levels, and aspects of overall goal achievement. For the other 2 aspects, namely the aspect of target success, it has been running quite well but in its implementation there are still various problems so that it is not optimal, then for the aspect of program satisfaction it is still not effective.

Implementasi Electronic Government pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Boyolali

Public services utilizing advances in Information and Communication Technology (ICT) are crucial in this current era. This study aims to determine the implementation of Electronic Government at the Office of Investment and One Stop Service (DPMPTSP) Boyolali Regency. The main problem at this time is that the telecommunication network is not evenly distributed in Boyolali Regency and the regulations from the center that often change make the implementation of e-government in the form of online licensing services to be hampered. The method used in this research is descriptive qualitative. This study uses Edward III's Implementation Theory for data analysis consisting of communication, resources, disposition, and bureaucratic structure. This research is an implementation study that has never been done before in DPMPTSP Boyolali Regency. The results of the study show that DPMPTSP Boyolali Regency in implementing E-government in the form of online licensing services using SIPP and OSS has been implemented quite well, which can be seen from the fulfillment of the four Edward III Implementation Theories. However, there are still some things that need to be improved, including the provision of supporting regulations, adding human resources, improving facilities and stabilizing the budget.

Urgensi Undang-Undang Perlindungan Data Pribadi dalam Pengembangan Kebijakan e-Government di Indonesia

The aim of this article is to identify Urgency of the Law of Privacy Data Protection in Developing E-Government Policy in Indonesia. This Research is focused on the important effect of Privacy Data Protection policy in e-Government development. This problem analized with the theory corcening of e-Government, trust dimension of e-Government, and Privacy Data Protection. The data collected based on desk study and will be analyzed by Qualitative methods. This Article conclude that there is an urgency of the law of privacy data protection to increase the public trust and participation to e-Government system. The Law and Regulation that already applied is not enough to guarantee the privacy data protection and only become the preventive tools because this law and regulation has not been able to give penal sanction to the suspect of illegally used of privacy data protection and the parties that neglect to protect privacy data protection. Therefore, Central Government need to enacted Law of Privacy Data Protection immidiatelly to guarantee data privacy protection in the implementation of e-Government.

E-Government Implementation and Citizen Satisfaction in UAE

The aim of this study was to determine the effect of e-government on the citizen satisfaction with the moderating role of service transparency in Abu Dhabi in UAE. The satisfaction of citizens can be influenced by the government success in digital transformation. The people of Abu Dhabi have different approaches to digitalization and digital transformation of government services including e-government intervention, e-government interaction, and e-government collaboration. The researcher utilized a structured questionnaire to gather data for the research study. The sample size was 373 respondents chosen out of 10410 population selected using a table developed by Morgan & Krejcie (1970).The scholar used the correlational descriptive research design to conduct full explosion research study. Data analysis was done employing both descriptive statistics and inferential analysis. The findings of the study indicated that there was a positive and significant relationship between e-government implementation on the citizen satisfaction with the moderating role of service transparency in Abu Dhabi in UAE. The study concludes that the satisfaction of Abu Dhabi’ people may depend on the excellent e-government interaction, e-government intervention and e-government collaboration as long as the services is provided with transparency. This study recommends that the government should therefore, pay more attention and commit more resources to publicizing and encouraging the citizens to use all elements of e-government communication services. The government should also augment the budget for e-government implementation in order to realize equitable, increased citizen engagement and quality services of digital transformation.

The Prospect of Successful Implementation of E-government by Social Network Services

The Prospect of Successful Implementation of E-government by Social Network Services

E-governance implementation in Ukraine and in EU member states

E-governance implementation in Ukraine and in EU member states

E-government performance in democracies versus autocracies

PurposeThis study aims to examine the relationship between political regimes and e-government performance, with a focus on governments’ perspectives of e-government. First, the authors use United Nations (UN) E-government Development Index (EGDI) to establish the current patterns of e-government performance across different regime types, and then develop their own typology of the various perspectives of different political regime types to e-government adopted in the literature. The purpose of this study is to explore the relationship between e-government performance and regime types.Design/methodology/approachThis study adopts a mixed-method research approach that involves quantitative (statistical databases) as well as qualitative (interviews) methods to go beyond the statistics and obtain interpretations of explored patterns of e-government performance and regime types. The research instruments for this study include the Jupyter open-source software used for drawing the relevant correlations, and validating the results using expert interviews.FindingsThe results of the analysis support the research hypothesis that democracies have better e-government implementation than autocracies. The findings suggest that the type of a political regime has an influence on the conceptualization of e-government, the implementation of its practices and subsequently the assessment of its performance.Research limitations/implicationsThis study relies on the UN EGDI and data from previous literature. the UN Index only measures the supply side of government outputs without taking into consideration their impact on citizens, which does not provide a holistic view of the whole picture. Therefore, the UN EGDI rankings do not necessarily imply citizen satisfaction or improved e-government.Practical implicationsFrom a practice point of view, this study gives information to government leaders as well as technical experts on how the political regime influences the government’s performance in e-government. In fact, this paper bridges the gap between theory and practice by calling policymakers to take different regime worldviews and motivations into consideration before setting e-government strategies or even assessing e-government performance. Considering the current global digital transformation, it should be ensured that practitioners take these regime specifications into consideration. In the long term, the results of this research will prove that setting up e-government or e-participation platforms is not enough as technology alone is not enough to strengthen democracy or let alone stimulate citizen engagement. When dealing with e-government initiatives, the focus should be broadened beyond the technological aspect and take the social and political motivations of governments into consideration.Social implicationsFrom a theoretical standpoint, this study calls for a more holistic e-government performance indicator that could take the regime perspectives into consideration and integrate them into its evaluation process. An indicator that can accommodate the different objectives pursued by different regime types. This could also be achieved by setting two indicators with each one matching the perspective of the specific regime type, which takes us to Ashby’s “Law of Requisite Variety” (1991). The Law of Requisite Variety states that “the system must possess as much regulatory variety as can be expected from the environment” (Ashby, 1956). This law has some implications for this study. It implies that the regime worldview influences the requisite variety depending on the political context where e-government is being implemented. Because we have two regime worldviews, we need to have at least two responses (in this case indicators) that consider the variety of political contexts. Therefore, through appreciating the differences between these two worldviews, this study recommends using the Law of Requisite Variety to investigate the influence of political regimes on e-government. In the same way, in our repertoire of responses, we should not assume that one discipline has the answer but have a variety of cross-disciplinary responses.Originality/valueThe contribution of this study lies in going beyond the statistical analyses of the UN EGDI to come up with possible interpretations of the reasons why political regimes differ in their e-government performance and what could be the reasons behind such variations. Based on analyzing correlations between e-participation performance and regime types, and interviews with experts, two different e-government perspectives could be identified: one for democracies and one for autocracies. Through identifying the relationship between these perspectives and the e-government performance of each regime type, this study provides governments and policy makers with new evidence that different regime types have different motivations for developing their e-government performance. Hence, e-government policies and strategies ought to match particular political contexts.

EFFECT OF E-GOVERNMENT AND INTERNAL CONTROL SYSTEM ON PERFORMANCE ACCOUNTABILITY

The study of the factors that affect the accountability of the performance of government agencies is still an important issue in determining strategies to achieve the vision, mission, goals, and objectives. This study aims to develop a previous empirical research model regarding implementing e-government, internal control systems on performance accountability. Research data was obtained from the questionnaire answers to 50 Civil Servants working at the Transportation Agency City of Pekanbaru. The sample was selected with the criteria set by the purposive sampling method, and the data were analyzed by multiple linear regression. Data processing uses SPSS version 25. The results show that the implementation of e-government and internal control systems partially and simultaneously affects the accountability of the performance of the Transportation Agency City of Pekanbaru.

Analisis Faktor Penerimaan Dan Penggunaan Aplikasi Palui Baiman Menggunakan Technology Acceptance Model (TAM)

The application of E-Government is a solution about how efforts to increase and benefit are obtained by the community from public services designed by the government under Mayor Regulation Number 41 of 2018 concerning E-Government Implementation utilizing Information Technology by forming an Android-based information system with the name Application Integrated Kelurahan Administration Services or can be called the "Palui Baiman" application. The Palui Baiman application is an application that can facilitate the means of submitting letters at the village level. The problem that arises is how the Palui Baiman application can be accepted by the people of Banjarmasin City. The objectives achieved in this study were to determine the level of acceptance and use of the people of Banjarmasin City towards the Palui Baiman application by applying the Technology Acceptance Model (TAM) and using the usefulness and convenience variables integrated with the acceptance variable. Based on the results of the analysis by applying multiple linear regression testing, it was concluded that the Palui Baiman application was able to increase public acceptance and use with the Banjarmasin City Government raising the value of ease of use of the application with the results obtained of 0.016.

The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID-19 pandemic precautionary measures end regarding the case study of Visegrád Group (V4) countries: Czech, Hungary, Poland and Slovakia, considering the impact of users’ satisfaction with e-services during that period, taking age and gender as control variables. Total of 354 survey responses used in analyzing distributed questionnaire answers. The study found 84% of V4 countries’ users between 18–35 years old were satisfied and willing to keep using e-services, whereas only 44.5% of 46–55-year-old users have this future willingness, the vast majority of oldest respondents between 56–65 don’t intend to keep using e-services after COVID-19 pandemic precautionary measures end, while only 16.6% having the intention to do so. Moreover, this research finds no impact of gender on e-services satisfaction, attitude and intention in regard to the study. One of the main contributions of this study is raising attention to the decreasing intentions to keep using e-services among users above 35 as their age increases, addressing this weakness is very important to involve older generations in future digitizing-projects and successful e-government implementation.

Implementation of Environment-Friendly Strategies for Energy Conservation and Mitigation of Climate Change – A Holistic Approach in Mangalagangotri Campus

The harnessing of renewable energies and mitigation of climate change are like two faces of a coin. Decentralized implementation and individual-level practices of eco-friendly strategies contribute a lot on a global scale. In this context, Mangalore University on its headquarters Mangalagangotri campus, adopted and implemented many eco-friendly activities, technologies, and policies for sustainable development. Installation of solar power panels for electricity generation, of the current estimated value of 23,13,311 kWh/month; replacement of incandescent bulbs with LED bulbs with an energy saving of around 62% and procurement of most energy-efficient electronic & electrical appliances (47%) are some of the technologies that have been implemented for energy conservation. Implementation of e-Governance and e-Office program of Govt of Karnataka, and campus management system, social media, and email-based official communications have significantly reduced the usage of papers (>70% ); a complete ban on single-use plastics; recycling of organic wastes through vermicomposting, pot-composting, biogas production; encouraging electric vehicles are some of the adopted strategies. Altogether these strategies have significantly reduced the release of greenhouse gases in and around the campus in our efforts to join with global efforts to drop carbon footprint below 2 tons by 2050. The rainwater harvesting through the rooftop catchments and check-dams contributed to ≈ 50% water conservation. The campus comprises 32.4% of its total area with natural vegetation (463192 m2) and currently with 30.8% planted vegetation (439670 m2) of the total area (1428540 m2). The campus biodiversity was further enriched by periodical tree plantation drives with special reference to the planting of fruit-yielding saplings. As an Institutional Social Responsibility (ISR), the university has been making efforts to disseminate the knowledge of eco-friendly practices, by conducting public awareness programs and publishing popular articles in regional language. Despite the COVID-19 pandemic and government-imposed lockdown to curb the spread of the novel coronavirus, the University has continued eco-friendly activities and setting up of infrastructures, by strictly following safety guidelines. Overall, our continued holistic approaches of various eco-friendly strategies, in terms of the utility of advanced technologies, eGovernance, solar energy, and rainwater harvesting, organic wastes management, recycling of solid wastes, and many others, have been implemented since its inception have significantly helped in saving energy and reduction in the emission of greenhouse gases.Keyword: Climate change; Eco-friendly strategies; Carbon footprint; Greenhouse gases

Phase Model of Adopting Cloud Computing in the Implementation of E-government

Phase Model of Adopting Cloud Computing in the Implementation of E-government

Implementation of E-government in Education Services through the Development of Education Management Information Systems (SIMDIK) in Malang City

Electronic Government (E-government) application in various regional apparatus organizations is the government's effort to provide excellent public services to the community. The implementation of e-government through the development of an Education Management Information System is a policy taken by the Malang City Government to solve educational management problems and provide optimal educational services. This research is qualitative research with a case study approach. The research location is in the Department of Education and Culture of Malang City and the Department of Communication and Information Technology of Malang City. The findings of researchers in the field indicate uncertainty in the implementation of e-government through the development of an education management information system (SIMDIK) in Malang City. The massive commitment of the institution is inversely proportional to the support of the state civil apparatus. It impacts uncertainty in the implementation of e-government through the development of education management information systems in the city of Malang. This inconsistency is motivated by inadequate resources. In the end, the implementation of e-government through the development of education management information systems in Malang City failed. The existence of these failures impacts the non-fulfilment of the dimensions of smart governance, which at the same time hinders the realization of good governance.

Analysis of Website Usability of Provincial Governments in Indonesia with The Heuristic Evaluation Method

The Indonesian government initiated the implementation of E-government as a public service in 2003 with Presidential Instruction No.3 of 2003 issuance of National Policy and Strategy for E-Government Development. This rule was strengthened in 2007 by Regulation of the Minister of Communication and Information Technology No.41/PER/M.KOMINFO/2007 concerning General Guidelines for National Information and Communication Technology Governance. However, many provincial government sites still have not implemented a usability test. This problem is reinforced by the website interface not meeting the standards set by the government. So, usability testing is needed to find the problems found on the provincial government website. The method used in this usability test is the heuristic evaluation method. The evaluation was carried out by involving three evaluators to evaluate 28 provincial government sites. The evaluator detects problems based on ten heuristic principles proposed by Jakob Nielsen and is assessed with a severity rating. analysis results show the province of Aceh and the Special Region of Yogyakarta website is ranked first with the lowest severity rating value with a value of 0.43. In contrast, North Kalimantan is ranked last with the highest severity rating value with a value of 1.08. Around 71.4% of provincial government websites have no problems with user control & freedom, and consistency & standards. Then half of the provincial government's websites have problems with recognition rather than recall. Last, more than 50% of websites have problems with other heuristic principles.

Inhibitors to E-governance Adoption and Implementation and the Impact on the Performance of University of Abuja, Nigeria: An Empirical Investigation

The drive for this study stems from the growing concern for the inability of the University of Abuja to adopt and implement e-governance effectively. Consequently, the paper investigates the inhibitors to the adoption and effective implementation of e-governance in the University of Abuja and how to mitigate them. Primary and secondary data were collected for the study. The primary data were obtained from copies of the questionnaire distributed, while the secondary data constitute relevant literature which were extensively reviewed. Hypotheses were tested using Z-test and multiple regression. The findings reveal that poor funding, inadequate awareness of e-governance activities and its importance, resistance to change and lack of training and retraining of personnel are the factors affecting the effective implementation of e-governance in the University of Abuja. It was also discovered that these barriers have affected the performance of the university, with funding being the most significant barrier affecting performance followed by low awareness of e-governance activities. In view of the above findings, the study recommends that adequate attention should be given to the funding of ICT within the University, an awareness campaign on the importance of e-governance be carried out in the University, and only qualified ICT personnel be recruited into the ICT department and that the University should periodically audit how funds allocated for e-governance development are utilized. Keywords: Inhibitors, E-governance, Adoption, Implementation, Performance, Nigeria

The Public Value of e-Government at The Village Level

The villages as a local government directly serve the public should always provide good public services. On this basis, this article analyzes how the implementation of e-Government by village governments can contribute positively to village`s governance and public service seen from a public values perspective. The research method used in this research is the descriptive research method with a qualitative approach. Sources of data come from secondary sources from books, journal articles and other relevant documents. The results of the analysis revealed that there are at least 3 (three) public values from the adoption of e-Government at the village level, namely: First, the commitment of the village government to provide technology-based public services would create good public services. Second, the implementation of e-Government ensures the public's right to participate in government administration in which the adoption of technology and information provides rights for open and collaborative governance. Third, the implementation of e-Government encourages the acceleration of a digital society which would contribute positively to village development and create public welfare.