Knowledge Management Implementation Research Articles

The impacts of knowledge-oriented leadership on employees' knowledge management behaviors in Chinese based organizations: a qualitative study

PurposeThis study aims to minimize the research gap by finding out what are the current state of knowledge management (KM) in the Chinese private science and technology organizations, the essential factors for promoting KM behaviors and the role of knowledge-oriented leadership in determining employees’ KM behaviors. Specifically, this research attempts to create a theoretical framework, which can be used to facilitate KM implementation in general, in the Chinese context in particular.Design/methodology/approachSemi-structured interviews with executives, senior managers and specialists were used to capture interviewees’ responses to the research question. The responses were analyzed with Nvivo to detect the obstacles of KM behaviors within Chinese private science and technology organizations.FindingsThis study highlights that poor KM behaviors are caused by knowledge-oriented leaders’ weak awareness of the KM values, and also these leaders are not equipped with the necessary knowledge-oriented leadership skills. As a result, there is a lack of knowledge sharing and knowledge inheritance. To respond to the identified KM related issues, while maximizing the KM values, some effective countermeasures focusing on the strategic, managerial as well as operational levels are proposed.Practical implicationsThere is a need for knowledge-oriented leaders to recognize the growing significance of KM practices, and to increase the level of awareness of KM values. To achieve such ambition, they need to build a corporate knowledge culture, which promotes knowledge development, application, preservation, sharing and inheritance.Originality/valueThis study contributes to deepening the understandings of the linkage between knowledge-oriented leadership and KM behaviors, which is of great significance to promote the soft power of KM on employees’ attitudes and behaviors.

Disclosing The Implementation of Talent Management and Knowledge Management on Employee Performance at PT.XYZ

This study describes the application of talent management and knowledge management to employee performance at PT. XYZ. The research approach is a quantitative approach through explanatory research, and a qualitative approach obtained through key informants and supporting informants in the company. The analytical tool used is multiple regression. The population is employees of PT. XYZ and the sampling technique used is the proportional random sampling technique with a questionnaire and internal company data. The study results obtained the application of talent management and knowledge management at PT. An adjusted R2 of 24.9% indicates XYZ that employee performance is influenced by talent management and knowledge management simultaneously and significantly. The partial test has no significant effect. Companies should be able to continue to improve the effectiveness of the implementation of talent management and knowledge management by overcoming these obstacles. These two variables can have a partially significant effect on employee performance.

Implementasi Manajemen Pengetahuan Pada Perusahaan Web Hosting Dengan Web Hosting Management Complete Solution

The implementation of knowledge management in a company has become a necessity in the current 4.0 era. Therefore, the company's ability to manage existing knowledge is needed to survive the onslaught of competition. To implement knowledge management in one of the Web Hosting companies towards service to consumers is the aim of this research, as well as a solution to the problems experienced in the Customer Support division. Due to this, the problem-solving process is often hampered and the existing problems are not properly archived. In this study, knowledge of the organization is figured out by analyzing the support of existing information technology. Focus Group Discussion (FGD) method is used as a tool to find out the abilities and skills that exist in each of them, in order to figure out the extent to which a person's perspective is to see and assess something he observes. In this study, Web Hosting Management Complete Solution (WHMCS) is a system used in applying knowledge to web hosting companies for the knowledge-sharing process between customer support and consumers.

Knowledge management implementation in small and micro KIBS: A categorization

AbstractThe main goal of the paper is to provide a statistical categorization of small and micro knowledge‐intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire‐based survey was conducted on a sample of Polish small and micro KIBS operating in various service sectors. A cluster analysis of the data was performed, to categorize the sample according to the KM attitude of the companies. Three main groups of companies were identified, varying in terms of their levels of “knowledge needs”, “intensity of use” of KM practices and “perceived barriers to KM implementation”. This classification is shown to characterize attitudes towards KM to a higher level of statistical significance than do structural characteristics. The survey was based on a single country sample. On the one hand, this provides consistency to the analysis. On the other hand, further insights can be obtained by a multi‐national study. In addition, cluster analysis is exploratory in nature. The results provide useful insights for policy makers (to formulate policies for facilitating KM implementation in small KIBS) and managers (to reflect on the KM attitudes of their company). The statistical categorization of small and micro KIBS in terms of their KM attitude has been very rarely undertaken. Even the most recent investigations of KM issues used samples from large companies.

Intergenerational knowledge management in a cutting-edge Israeli industry: Visions and challenges.

Knowledge management is a multifaceted, complex, end-to-end organizational process dealing with collecting and using data, information, and knowledge generated by a group of individuals. The current study examines the changes required in companies’ quality systems to enhance intergenerational learning and knowledge retention. Our primary objective was to understand the factors that influence the development of an organizational culture encouraging innovation, knowledge sharing, organizational learning, openness, and providing opportunities to create up-to-date knowledge. We collected the viewpoints and needs of industry professionals by using interviews and a survey. Then, we analyzed the factors that influence knowledge management quality and transfer between workforce generations. The professionals’ primary goal is to introduce, integrate, and improve knowledge in their organization. Their second goal is to facilitate knowledge sharing and transfer between workforce generations. Improving transgenerational knowledge sharing and reducing the loss of knowledge are challenges for all industries. A cutting-edge industry such as the defense field deals with sensitive data, and knowledge management is a strategic need in a competitive context. Quality management standards propose guidelines for developing and enhancing the overall knowledge-related processes. However, implementing them requires a shift in the corporate culture team. Organizational knowledge resilience must be developed by involving the workforce in implementing knowledge management systems.

Organisation Culture, IT Infrastructure and KM Process influencing KM Effectiveness in a Malaysian Manufacturing Company

This study aims to examine the relationship between Organisation culture, IT infrastructure and Knowledge Management Process, towards Knowledge Management implementation effectiveness in a Malaysian manufacturing company. This study was conducted among the permanent employees across all departments in the GLC Manufacturing Plant in Malaysia. Quantitative data were collected using self-administered questionnaires to a sample of 108 permanent employees. Based on the findings from multiple regression analysis, Organisation Culture had the most significant impact towards KM implementation effectiveness; whilst IT Infrastructure had a significant relationship but KM Process had no significant relationship with KM implementation effectiveness. The study had made significant contribution where it extended the literature on KM enablers influencing KM implementation effectiveness and contribute towards strategizing better policies on organizational culture and IT Infrastructure to improve overall KM effectiveness in manufacturing organization.

Implementation of knowledge management and utilizing tools in healthcare for making evidence-based decisions

Healthcare firms have understood that the valuation of “intangible resources” is a crucial driver of their profitability due to the complexity of the business environment and the intensity of competition. “Intellectual capital” is a source of “creativity and invention”, as well as one of the most important components in a company development, as it is the spark for success and growth. Technology has rapidly grown in importance around the world. As a result, the function of knowledge as a primary unit of wealth has been reliant on individuals' “creative ability, experience, and skills” to develop new information. The technological underpinning for KMS implementation is provided by information technology (IT). Since it is employed at all phases of the KM life span, it also offers a way of implementing a robust theoretical framework for KM. IT is critical during the steps of the “socialization externalization combination internalization (SECI)” paradigm. This research study mainly discusses the implementation of knowledge management and its impact on decision making in healthcare organisations. In this context, secondary method of data collection has been considered to gather relevant and factual data from different sources. Thus, keywords are used to find out topic-based information from journals, articles.

Implementation of Knowledge Management in Higher Education: A Comparative Study of Private and Government Universities in India and Abroad.

All academic institution contributes to the corpus of knowledge in some way. To keep expanding, the resulting information and data must be collected in a single area and shared throughout society. Knowledge developed in academic institutions is not adequately preserved or gathered, according to research. It has also been observed that the majority of the content or knowledge developed in academic institutes is unknown to the general public and is categorized as a literature review, which may be useful if proper coding is kept in the organization. The purposeful integration of humans, processes, and technology dedicated to developing, capturing, and executing an organization’s creative infrastructure is known as a Knowledge Management (KM) method. Knowledge Management supports educational institutes in refining their capability to acquire and share information and knowledge, applying it to problem resolution and promoting research and continuous development. This paper advocates a holistic strategy for finding, analyzing, recording, retrieving, and distributing the whole of an administration’s data properties. Databases, records, procedures, regulations and hitherto un-captured knowledge and talent in ordinary employees are samples of these properties. Higher education institutions can use KM as a tried and true approach to dealing with their problems. KM aids in the motivation of research as well as the promotion of partnerships and innovations in the future.

Artificial Intelligence and Knowledge Management Implementation in Electronic Archives Preservation: Literature Review

Artificial Intelligence and Knowledge Management Implementation in Electronic Archives Preservation: Literature Review

Examining the level of readiness of Tehran municipality to implement knowledge management

Purpose: Today, knowledge management is considered one of the main components of the success of organizations. The purpose of this research is to investigate the level of readiness of Tehran municipality to implement knowledge management in that organization. Research method: The current research is applied in terms of purpose and survey-analytical in terms of method. The current research has measured the readiness of the organization based on 7 components of leadership, knowledge management, process, people, technology, knowledge processes, learning and innovation and the results of knowledge management. In order to achieve the objectives of the research, in addition to theoretical studies and research literature review, data was collected through the existing knowledge management checklist of the Asian Productivity Organization, and this checklist was completed by 44 experts working in the municipality of Tehran and answered each of the questions. Answered. Data analysis was done through descriptive statistics. Findings: The results showed that the level of readiness of Tehran municipality to implement knowledge management is at the development level and this shows that the group has taken regular plans to implement knowledge management in the organization. Conclusion: The results indicated that the status of the organization is developing and activities for the implementation of knowledge management have been carried out in the organization and there are areas for the advancement of knowledge management in the organization. The state of development means that knowledge management has been comprehensively implemented in the organization, but it has not yet reached the maturity level. Tehran municipality has invested a lot in the technology sector and has a favorable situation in this field. But because the implementation of knowledge management in the organization is developing, it is natural that the results of organizational knowledge management are not at a suitable level, and knowledge management has not yet been implemented at a general level, and it cannot be said that it has had results for the organization.

DIGITALIZATION OF WEBSITE-BASED KNOWLEDGE MANAGEMENT AT THE CLASS I IMMIGRATION OFFICE OF TPI CILACAP

Technological developments have made the use of information technology currently widely applied in the service process, but not only for public services, but also for internal immigration offices. Knowledge management must be applied to employees for refreshment and to carry out rotations, mutations to increase employee Human Resources and the competency level of employees. The process of employee rotation, employee transfer, and recruitment of new employees that is not matched by adequate knowledge management can result in a lack of competence of employees when transferred. The implementation of technological developments and knowledge management provides an overview of website-based application design at Cilacap Immigration Office using the waterfall model SDLC method. The result of this research is a prototype of employee knowledge management application, which contains employee knowledge and employee performance objectives or SKP.

Knowledge Management and Low Operating Cost Indicator of Tax Administration Efficiency

The desire to reduce the operating cost of tax administration to achieve efficiency is obvious globally. However, knowledge management (KM) can reduce operating costs in tax administration to achieve efficiency. The objective of this study is to explain the various ways KM can reduce the cost of operation in tax administration. Qualitative data were sourced via a face-to-face interview with tax officers at Federal Inland Revenue Service (FIRS), Nigeria. Thus, qualitative data were sourced from 20 tax officers (participants) through a face-to-face interview. The data were sourced from tax officer II, tax officer I, the manager, the senior manager, the assistant director, and the deputy director. Participants (tax officers) were selected from domestic taxes, corporate development, modernisation, enforcement and compliance groups based on their experience. Also, data were sourced from national tax policy and a compendium of tax-related laws documents to support the interview data. Furthermore, semi-structured and open-ended interview questions were used as a guide for the face-to-face interview. The face-to-face interview was recorded with a smart voice recorder. Data were thematically analysed and administered with NVivo 10 qualitative software. In the process of analysis, sub-themes identified and reported based on the objective of the study and responses from participants were low manual operation, mistake, compliance and training cost. This study found that KM can reduce operating costs such as manual operation, mistakes, compliance and training costs in tax administration. Thus, KM can engender efficiency in tax administration through low manual operation, mistakes, compliance and training costs. The study recommends formal implementation of KM in tax administration in order to improve efficiency through low cost of administration.

Conceptual framework of implementing knowledge management system in business organizations

Knowledge management is especially relevant for modern organizations because how a business receives, disseminates, and uses knowledge is a determining condition for its ability to successfully develop and compete in a knowledge-based economy. The purpose of the study is to develop conceptual foundations for the implementation of knowledge management system to achieve sustainable competitiveness of the organization. The following methods were used in the research process: analysis, synthesis, theoretical generalization - in the process of research of theoretical and methodological developments of domestic and foreign scientists on the definition of "knowledge management system"; comparative analysis - in the study of differences in scientific approaches to the principles of knowledge management; systems analysis - in the development of conceptual foundations for the implementation of knowledge management system. The study resulted in the development of conceptual foundations for the implementation of knowledge management system, which defies the purpose, strategic and tactical goals, general and specific principles, functions, bodies and tools of management, expected results. One of the most important elements of the conceptual framework for implementing a knowledge management system is the choice of management tools, which should be based on the priority functions of knowledge management based on assessing the current state and available opportunities for further development of the organization. A feature of the developed conceptual framework is the knowledge management tools, the list of which contains traditional and innovative methods of working with knowledge. Modern software and online platforms for knowledge management are offered, the most popular of which are Bit.ai, Document360, Tettra, TallyFox Tallium, ProProfs, Zendesk, Helpjuice.

Application of Quality Function Deployment as an Integrative Method to Knowledge Management Implementation

Knowledge Management Implementation (KMI) can be analysed from three perspectives: Knowledge Management System (KMS) implementation, Knowledge Management Processes (KMPs) implementation and Organisational Outcomes (OO). Quality Function Deployment (QFD), conceived within the scope of quality, represents a method capable of bringing significant contributions to the knowledge field of KMI. The QFD method stands out as a comprehensive approach to improve the quality of products and services, focussing on customer requirements. The literature presents a scarcity of studies that discuss the KMI implementation process, addressing these three perspectives. Furthermore, studies that address QFD in the context of KM are more focussed on the KMS implementation perspective. In this context, this research proposes an innovative approach adopting QFD in order to structure the KMI, encompassing the three perspectives presented (KMS implementation, KMP implementation and OO). In this context, QFD is seen as a method of integrating and operationalising KMI activities. To validate this approach, we applied the case study in an academic support department at a Brazilian public university. As a result, it was possible to verify that the QFD helps in the operationalisation of the KMS and KMP and also improves OO. Still, it was observed that the approach to knowledge management seems to be easy to apply in the academic setting and has produced good results in the service offered in the department where it was applied.

Knowledge Management Maturity Level of Indonesian Government Institutions and State-Owned Enterprises

This qualitative study aims to examine the maturity level of Indonesian government institutions (IGI) and state-owned enterprises (SEO) in knowledge management (KM). KM maturity is measured using three KM components—people, process, and technology—and categorized using four levels—develop, standardize, optimize, and innovate. This research collected and analyzed various forms of qualitative data, such as secondary data, in-depth interviews, and observations. An integrative case study was conducted and resulted in a clear understanding of the implementation, level, and output of KM maturity in IGI and SEOs. Research findings can be broken down into two outputs: (1) The identification of KM implementation in IGI and SEOs, which formed the basis of our KM mapping plot. KM has become a strategy to manifest bureaucratic reform in IGI to become knowledgeable institutions in disruptive settings; (2) A method to propose KM maturity level. Future research could incorporate the efficacy variables of KM implementation and develop KM maturity typology criteria.

Editorial

In the previous editorial, I observed that articles in GBOE used a wide range of research methodologies. In what is my last editorial before Professor Weng Marc Lim takes over as Editor-in-Chief, I must again comment on the journal's methodological diversity; the current issue contains research using novel text mining techniques as well as more conventional questionnaire-based data sources. To begin, Soman Sajid, Natalia Volkova, Joseph Ato Wilson, and Emmanuel Opoku-Asante examine how data from crowdsourcing platforms can be used to attract and retain high-caliber employees. In “Using text mining and crowdsourcing platforms to build employer brand in the US banking industry” (https://doi.org/10.1002/joe.22153) they argue that employee reviews on such sites can be leveraged to yield insights into an employer's key value propositions. Using text mining techniques, such as topic modeling and sentiment analysis, they analyzed 11,000 reviews on the crowdsourcing platform Indeed.com to identify the factors that attract employees for the US banking industry. The article highlights areas for future research and the managerial and theoretical implications of this approach. Following this, in “Soft TQM, agility, and knowledge management deliver organizational performance: A study of Malaysian manufacturing organizations in the electrical and electronics sector” (https://doi.org/10.1002/joe.22155) Eu Chin Ong and Cheng Ling Tan look at how organizational performance can be improved through soft TQM, agility, and knowledge management. Using data from 87 electrical and electronics manufacturers in Malaysia, they showed that soft TQM alone had no significant link with organizational performance. However, when mediated by knowledge management, the relationship with organizational performance became more significant. This link was further strengthened when both agility and knowledge management were considered. The study highlights several important factors in the implementation of soft TQM, agile practices, and knowledge management. In “The role of status consumption and brand equity: A comparative study of the marketing of Indian luxury brands by traditional and social-media” (https://doi.org/10.1002/joe.22156), Rehan Husain, Amna Ahmad, and Bilal Mustafa Khan undertake a comparative analysis of the marketing of luxury brands through social and traditional media. Based on 453 responses to a questionnaire distributed among followers of luxury brands in four of India's largest cities, they show that status consumption and brand equity positively influence purchase intention, and that this effect is more significant in social media than in traditional marketing. The article provides a model of how status consumption and brand equity are linked to purchase intention, and draws several managerial and theoretical inferences. Finally, Ankita Sahoo, Nelvin Leow Xechung, Md. Imtiaz Mostafiz, and Jayaraman Krishnaswamy examine the factors that influence expatriate performance during the COVID outbreak. In “Perceived risk and sensitivity and their influence on expatriate performance during the COVID-19 pandemic” (https://doi.org/10.1002/joe.22152) they examine the mediating effects of perceived risk and sensitivity on the relationship between expatriate support mechanisms and performance. Using data from 114 expatriates living and working in Malaysia, they show that host country support influences performance through expatriate engagement, while perceived risk and sensitivity moderate the relationship between organizational and host-country support. They argue that organizations need to be more prepared in terms of potential risks, and develop intervention programs to mitigate the negative outcomes of the pandemic. And so, after 13 years with GBOE, initially as an Associate Editor, and later as Editor-in-Chief, all that remains is for me to wish Professor Weng Marc Lim every success as GBOE's new Editor-in-Chief.

Strategy for Knowledge Management Sustainability: A Lesson from The Industrial Automation Unit

Organizational knowledge is a combination of individual’s knowledge within the organization. Specialize individual knowledge is developed inside the organization. Therefore, it should belong to the organization and be stored in the organization. The Industrial Automation (IA) department implements simple knowledge management (KM) in the form of a web blog. However, the KM implementation becomes inconsistent. This inconsistency can lead to knowledge loss and knowledge gaps if there are individual changes within the organization. This study aims to analyze the condition of the IA department’s KM, analyze the factors that affect the sustainability of IA’s KM and formulate strategies for the sustainability of IA’s KM. The analysis of KM is carried out with the following factors: culture, training and development, reward, performance system, and technology. Supervisor’s order is still something that can help to build the knowledge-sharing habit. Employees do not get training regularly. Employees feel that they have not received good appreciation for the knowledge sharing and have not been included in the performance appraisal. Technology has been well adopted in KM. SEM-PLS analysis shows that training and development is a significant factor of KM sustainability. SEM-PLS result and content analysis construct managerial implication and KM sustainability strategies formula: develop a yearly training plan, establish problem-solving forum, and improving KMS implementation. Keywords: content analysis, knowledge management, SEM-PLS, sustainability, training

Knowledge management and knowledge security—Building an integrated framework in the light of COVID‐19

This paper presents a framework of knowledge risk management in the face of the COVID‐19 crisis, derived from the literature on knowledge management, knowledge security, and COVID‐19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related to cyberattacks or hazards associated with knowledge loss (as magnified by the COVID‐19 crisis), there is a growing need to account for knowledge‐related risks. In this conceptual paper, we integrate the contributions from the knowledge management and knowledge security fields, together with research on COVID‐19 to help organizations protect the knowledge they create, store and share. Based on a structured literature review, our investigation provides researchers and managers with a framework for securely handling organizational knowledge in a critical situation. Our framework revolves around two foci: one the one hand, building appropriate knowledge risk measures and controls; on the other hand, holistically tackling knowledge risks as part of knowledge management activities.

KNOWLEDGE MANAGEMENT STRATEGIES AND EMERGING TECHNOLOGIES - AN OVERVIEW OF THE UNDERPINNING CONCEPTS

Among the essential elements of knowledge management is the use of information and data, as well as the knowledge, skills, and abilities inherent within communities, as well as their ideas, commitments, and motivations for making good decisions as emerging technologies become more prevalent. Numerous leading social scientists in this field have asserted that organizational knowledge should be regarded as a strategic asset. There is a growing awareness of the importance of gathering, locating, capturing, and sharing collective knowledge and expertise of societies, and societies are urged to develop effective and efficient methods of gathering, locating, capturing, and sharing that knowledge in order to deal with problems and to benefit from opportunities. People living in many countries and regions are interested in implementing knowledge management processes and technologies, and many of them have included knowledge management as an integral part of their overall development strategies. The management of knowledge plays an increasingly important role in global economic development (Bell, 1973, 1978). In order to remain relevant in the modern world, organizations should not ignore knowledge management and emerging technologies.

ANALISIS PENERAPAN KNOWLEDGE MANAGEMENT SYSTEM (KMS) PADA PT. HUMALA GIAT MANDIRI

This study discusses the concept of knowledgemanagement and also its application at PT. Humala isindependent. Knowledge management seeks to increaseuseful knowledge in an organization. Qualitativedescriptive method is a research method that the authoruses in this study. Knowledge Management is dividedinto two theories, namely resource based view theory(RBV) and knowledge based view theory (KBV). In thedelivery service company, knowledge management isapplied in the form of increasing resources and utilizingexisting information technology. The purpose of thisresearch is to analyze the application of knowledgemanagement at PT. Independent Active Humala. Theresults obtained in this study are PT. Humala GiatMandiri has implemented knowledge management well.