ID Card Service Research Articles

Services for Manufacturing Electronic Identity Cards for the Manokwari Community

This research aims to determine and analyze the quality of public services in making electronic identity cards at the Manokwari regency population and civil registration service and to find out and analyze the inhibiting and supporting factors for the quality of public services in making electronic identity cards at the Manokwari Regency population and civil registration service. This research uses a qualitative approach. Data analysis in qualitative research is carried out throughout the data collection process, both during the interview and after completing data collection within a certain period. Data analysis techniques through an interactive analysis process. The service for making electronic identity cards has been running smoothly and efficiently. Then, the speed of service is determined by the stipulated time, and the employees are also responsive, sensitive, and motivated to support the process of implementing the electronic identity card service. Several elements support the smoothness and quality of service, as well as several obstacles that become obstacles in the process. Supporting factors such as the availability of trained human data sources, supporting regulations, adequate budget allocation, and supporting facilities and infrastructure positively contribute to maintaining the smoothness and efficiency of making electronic identity cards. The existence of skilled human data sources, transparent regulations, adequate budget support, and technological infrastructure enable the population and civil registration services to provide optimal public services. However, inhibiting factors also need to be overcome, such as a lack of employee work ethic, limited human data sources, and a need for more public awareness about the importance of electronic identity cards. Employee indiscipline, lack of adequate quantity and quality of human data sources, and low public awareness can slow down the service process and reduce the effectiveness of implementing .......

Strategi Pelayanan Kartu Tanda Penduduk Elektronik Di Kabupaten Padang Lawas Utara

This study discusses the implementation of the electronic identity card service at the Department of Population and Civil Registration, North Padang Lawas Regency. The method in this study uses a type of empirical normative research, namely an understanding of the law in terms of norms and the implementation of the rule of law in real behavior as a result of the application of legal norms, the approach taken by the researcher is the legal approach and the sociological legal approach, the data source used by the researcher is data primary (obtained directly from the main source) secondary data (obtained from documents and books). The data collection techniques carried out by researchers are observation (directly on the object of research), interviews (direct discussions with parties related to the research) and documentation (written or picture). The data analysis technique used by the researcher is descriptive qualitative analysis, that is, efforts are made by working with data, organizing data, sorting it into manageable units, synthesizing it, looking for patterns, finding out what is important, what is learned, what is told to others. The results showed that the implementation of the electronic identity card service for North Padang Lawas Regency was not in accordance with Law Number 25 of 2009 concerning Public Services. And it should be carried out in accordance with a system where the public can obtain an e-KTP by inputting, processing and producing an e-KTP issuance output. Supporting factors so that the implementation of the electronic identity card service runs well is the existence of an e-ID card, adequate budget and human resources so that the service can run smoothly. And for the inhibiting factors, namely internet access that is less than optimal, the discipline of office employees who are still not punctual, inadequate facilities and infrastructure, completion times that are not as determined and also lack of public awareness.

Managemen Pelayanan Kartu Tanda Penduduk Elektronik (E-KTP) pada Kantor Dinas Kependudukan dan Pencacatan Sipil Kabupaten Konawe

The purpose of this study was to determine themanagement of the identity card service and the factors that influence themanagement of the identity card service at the Of ice of Population and Civil Registration of Konawe Regency. The research method with this research location was carried out at the Of ice of Population and Civil Registration located in Konawe Regency. The choice of theplace and location of the study was based on the reason that the researcher wantedto know the case of the eL ID card service at the agency. This type of qualitative research with data sources consisting of primary data and secondary data. There search informants consisted of the Head of Population Registration Service, Headof Population Administration Information Management, Staf and the public whouse the Electronic Identity Card service. Data collection techniques using observation and interview guidelines. Data analysis techniques include data reduction, data presentation and verification. The results of the study found that the service management systemfor the Electronic Identity Card is said to be quite good, it can be seen in the application of the e-KTP service shown by the employees in serving applicants in the formof service quality carried out from the process of preparing, implementing plans, coordinating and completing service activities as well as the influencing factors, namely organizational structure, employee performance and service system. And results to ensure the realization of the expectation of the Electronic Identity Cardissuance service.

Public Service Management through Making Identity Cards During Covid-19 in Bandar Lampung City, Indonesia

The Covid-19 pandemic has forced every resident in Indonesia to have an Electronic Identity Card because it is one of the requirements for disbursing social assistance to residents affected by Covid-19. However, the Identity Card service in Bandar Lampung City is still experiencing several problems, such as long queues and a slow system. The pandemic condition should be used as a positive momentum in improving services that were initially face-to-face and caused long queues and then switched to an online system using Information Technology. This study uses a qualitative approach with data validity techniques using source triangulation. The results showed that the Department of Population and Civil Registration of Bandar Lampung City has not fully worked well but has carried out service standards in service management in making Identity Cards by reducing face-to-face service hours and limiting 60 people per day, diverting consulting services and complete files. Through the Whatsapp service, the public is also free of charge as well as providing service facilities and infrastructure according to health protocol standards and placing officers at the service counter in accordance with their competencies as well as periodic training for service counter officers. The results of this study also revealed that there was a very rapid policy change that caused a lack of socialization to the community in Bandar Lampung City, as well as a lack of awareness of the public who needed services on the importance of obeying health protocols.

EVALUASI KINERJA APARAT DALAM PELAYANAN PEMBUATAN PENGANTAR E-KTP DI KELURAHAN MAMASA KECAMATAN MAMASA KABUPATEN MAMASA

This study aims to determine the performance evaluation of officers in the service of making e-KTP introductions in Mamasa Village, Mamasa District, Mamasa Regency. The research method used is descriptive research with a qualitative approach. The results showed that the performance of the Mamasa village apparatus was good but still needed to be improved in providing services to the community. In addition, the community expects the quality of public services to increase in the form of services that are fast, easy, fair, with legal certainty, transparent, safe, precise, free of charge, and accountable. In terms of the identity card service, the community wants a truly quality service.

IMPLEMENTASI KEBIJAKAN PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK (E-KTP) DI KANTOR CAMAT RABA KOTA BIMA


 
 
 
 
 The purpose of this study was to determine the friendliness of employees in the implementation of identity card service (E-KTP) in the office of the Camat Raba Kota Bima, and the ability of employees to answer questions and information about the service of identity cards (E-KTP) in the office of the Camat Raba Kota Bima. The population of this study were all 1,100 respondents from 11 Kelurahan, Kecamatan Raba Kota Bima. Sampling using the Quota sampling technique by determining the number of respondents who were set as 100 (one hundred) people accidentally by giving a questionnaire to the respondent. With the type of quantitative research then data collection techniques are observation, questionnaires, and literature study. The collected data were then analyzed with data analysis techniques using SPSs 16.0 for windows and a Likert scale. Most of the service policies for the making of electronic identity cards (e-KTP) stated that they were “good” (70%), which stated “not good” as many (14.5%) of respondents and as many (15.5%) of respondents rated “ not good". The weakness of this dimension lies in the willingness to provide assistance to the community without being asked.
 
 
 

FACTORS AFFECTING USER SATISFACTION ON THE QUALITY OF IDENTITY CARD SERVICE IN SOC TRANG PROVINCE

This study aimed to identify the factors that influence user satisfaction on the quality of ID card service in Soc Trang Province. Cronbach’s Alpha, exploratory factor analysis and multivariate linear regression were utilized to analyze the data collected from direct interviews with 224 people using the ID card service by police in SocTrang Province, Viet Nam. The results of the study identified five factors that contributed to satisfaction, including adequate equipment; receiving recommendations and results; clear guidance; good communication with the officers; forms and procedures.

ANALISIS KINERJA PEGAWAI DAN KUALITAS PELAYANAN KARTU TANDA PENDUDUK (KTP) DI KECAMATAN MANDONGA KOTA KENDARI

This research aims to (1) Analyze and find out how the performance of employees in Mandonga District in providing KTP services to the community, and (2) Analyze and find out how the quality of KTP services in Mandonga District.The method used in this research is descriptive qualitative. The results of this study indicate that the performance of the apparatus in the District of Mandonga in KTP services is quite good. This can be seen from the indicators of productivity, quality of service responsiveness, and responsibility, but there is still the behaviour of officials who are concerned with personal interests rather than the quality of the kites provided. In the variable quality of public services shows that in the Identity Card service there are still irregularities in the actions, attitudes or behaviour of the authorities, so that it causes a reaction from the public (social control) to the deviation of actions, attitudes and behaviour of government officials, including legal and illegal levies against Identity Card services. In line with the results of this study, in order to improve and even avoid the occurrence of deviations in the actions, attitudes and behaviour of the Mandonga District government officials, it is necessary to review the rules that are imposed regarding the procedures and costs of levies in KTP services

Principles of Good Governance in the Department of Population and Civil Records Pekanbaru

Public institutions that provide accountable, transparent, accessible, accessible public services are some of the characteristics of public institutions that have applied good governance principles. The Office of Population and Civil Registration of Pekanbaru City is a public institution that organizes public services in the field of population and civil registration, such as identity card service, family card, registration and issuance of birth certificate and death. This study aims to find out how the principles of good governance. This research is a qualitative descriptive research. The sampling technique used is purposive sampling technique. Techniques of data collection using observation and interviews and questionnaires. Sources of data used in this study is civil apparatus of state and society that take care of administration. The data obtained, analyzed using descriptive analysis technique consisting of data reduction, data presentation and conclusion. Based on the results of research that the application of good governance principles is good but there are some that need to be improved. Namely, equality and upholding the supremacy of the law. For that need an increase in some aspects.

Kualitas Penyelenggaraan Pelayanan Kartu Tanda Penduduk (KTP) Elektronik Melalui Unit Pelaksana Teknis (Upt) Dispendukcapil Kecamatan Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasuruan

Lecturers as professional workers are required to improve their productivity through four aspects, they are: (1) implement leadership and teaching, (2) conduct research, (3) carry out community service and (4) lecturers’ activities support. Empowerment implies that the potential within every lecturer can be used optimally. This research is conducted with 107 lecturers in University of Brawijaya. Data is analyzed through path analysis to prove the correlation between the leadership with the productivity of lecturers mediated by empowering of lecturer. The results of this research is the leadership and empowerment significantly effect the productivity of lecturers. Lecturers’ empowerment proven able to mediate between leadership with lecturers’ productivity. The Quality of Implementation of Identity Card Service (KTP-el) in Pasuruan Regency generally assess the performance of the service is still not as expected, this can be seen among others from the many complaints or complaints from the public either through Mass Media or electronic media, also through Media Social such as facebook, whats app and so forth including through website Dispendukcapil Complaint Pasuruan regency as related to procedure and mechanism of service which less, not transparent, less informative, less accommodative, limited facilities, facilities and infrastructure services, the bureaucratic structure that is perceived Entangled in procedures in the issuance of Electronic Identity Card (KTP) which takes a long time and there is no certainty when it happens, so a lot of electronic Card Identity Card (KTP) file that has not been completed or has not been months, server with application system Which is often problematic, lack of socialization so as not to guarantee the certainty of time and there are still many illegal levies (pungli) and actions that are indicative of irregularities and corruption (KKN). The Quality of Electronic Identity Card (KTP) Service at the Population and Civil Registry Office of Pasuruan Regency which currently has Technical Implementation Unit (UPT) Dispendukcapil in the sub-district is still not known clearly the existence, because it can not provide maximum service in accordance with Community expectations, such as the above-mentioned community complaints. Therefore, there is a need for an in-depth study on the Quality of Implementation of Identity Card (KTP) of Population and Civil Registration in its service system through Technical Implementation Unit (UPT) of the Department of Population and Civil Registration of the Sub-District. This research was conducted at Technical Implementation Unit (UPT) of Population and Civil Registration Agency of Sub-District with the purpose and intention to know the Quality of Public Service in Population and Civil Registry, especially the service of KTP-electronic through the Technical Implementation Unit (UPT) of the Department of Population and Civil Registration of Sub- , The actors involved in providing the services and knowing the supporting and inhibiting factors affecting the electronic identity card service (KTP). The research method used is Qualitative Method with descriptive research with the technique of digging Information through informant through in-depth interviews either directly or indirectly supported by data contained in the form of Intrument Questionnaire Data Population or Population is the distribution of questionnaires on 50 users of users of Card services Electronic Identity Card (KTP) that conducts electronic subscription card (KTP) application through the Technical Implementation Unit (UPT) of the Department of Population and Civil Registration of Sub-District. From the results of this study it can be seen that the Quality of Implementation of Electronic Identity Card (KTP) services ranging from how the public knows the information electronic identity card (KTP) service mechanism, procedures and mechanisms of making or issuing electronic ID Card (KTP) , All of which are through the Technical Implementation Unit (UPT) of the Department of Population and Civil Registration of the Kecamatan. So hope is the creation of the implementation of demographic services, especially electronic identity card (KTP) is good, fast, precisely what is expected by the community.

Evaluasi Prosedur Pelayanan Kartu Tanda Penduduk Elektronik di Kantor Camat

Seeing the condition of today's society, there are still many complaints in terms of services they get from the government about the low quality of current services. As the spearhead to carry out direct services to the public should each district and government officials to have the capability in carrying out their duties as set by government agencies. Likewise with the subdistrict of Medan Belawan is expected to further improve  the  quality  of  the  performance  of  the  apparatus  as to  which  has been  set  by  the government in the service of society. In this case the formulation of the problem is how the procedure for obtaining the Electronic ID card in District Office District of Medan Belawan. The purpose of this study was to determine how the service procedure specified in the management of Electronic Identity Card at the District Office District of Medan Belawan. The method in this research is qualitative by using observation technique, interview and documentation. Based on these results and continue to analyze the data obtained, then the result is evaluation of Electronic Identity Card service procedures at the District Office District of Medan Belawan be quite good. Can be seen with Electronic ID card service provided is in accordance with the procedure for obtaining a KTP Electronics, but only time in the administration which is not in accordance with standard operating procedures.

Quality of Electronic Identity Card Service by Demographic and Civil Registration Service in Indonesia

This research describes the quality of electronic-identity card service provided by the Demographic and Civil Registration Service from a customer perspective. This study surveyed 100 respondents. The responseswere analysed using Importance Performance Analysis and Cartesian chart. The results showed that the service quality in Demographic and Civil Registration Serviceof Sragen Regency was sufficiently high in quality. To improve the e-identity card service, this study recommends the introduction of continuing professional development of the officers (personnel) as the providers of the service, and a public awareness campaign for the community on the availability of the e-ID card service.

KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK DI KECAMATAN CISARUA KABUPATEN BOGOR

Various community responses tend to suggest that different types of public services suffered a setback which is mainly marked by numerous irregularities in the public service. Systems and procedures are complicated, and human resources were slow in providing the service, expensive, closed, and discriminatory and cultured not serve, but served also an aspect of public service spotlight, especially in terms of population administration one of them in the service of making electronic ID card.The research objective is to know the quality of the electronic ID card service in District Cisarua, Bogor regency.The theory that used to analyze the quality of service is a theory proposed by Parasuraman in Harbani Pasolong (2013) which has five dimensions of service quality to be able to successfully include the dimensions of tangible, reliability, responsiveness, assurance, empathy. The five dimensions above should be implemented fully for one another have relevance.This research used descriptive quantitative method by using questionnaires as the main instrument to data collect.These results indicate that the quality of the electronic ID card service in District Cisarua, Bogor regency according to respondents of employees included in the criteria for the interpretation of Good, while according to the respondents community service quality Electronic Identity Card in District Cisarua, Bogor regency included in the criteria Pretty Good. It is explained that the completion of this electronic ID card service can’t be resolved quickly due to the completion of this electronic ID cards involve other agencies, namely the Department of Population and Civil Registration in Bogor district is not authorized for card printing and database processing. Suggestions from this study recommend that the government give them the authority to process the district population database that can handle an error in the electronic ID card identity. Then the district should continue to strive to conduct socialization to the village office of each region, with emphasis to the village to mobilize RW and RT convey any information which would have informed to the public; Keywords: Service Quality of electronic ID cards

PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya )

The phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency.

PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya )

The phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency.

Public Service Dynamics in Population Administration Sector: A Study on Electronic ID Card Service in Makassar Indonesia

Public services in population administration sector in Indonesia is currently facing a major challenge, i.e. to reach an integrated national population data through the e-ID Card, expected to be completed in 2017. Along with the decentralization of authority for recording and printing to the district/city, there are still barriers occuring in the field. This study aims to reveal the dynamics of the existing public service problems comprehensively through a qualitative approach and case study. The direct involvement of society in e-ID Card public service becomes crucial particularly to increase public awareness of the urgency of demographic data, including having an e-ID Card. There are two major problems in the e-ID Card public service in Makassar, i.e. 1) the issue of regional institutions; they are still weak both in terms of human resources, equipment, and the distribution and 2) public understanding is still low and people have not been responsive to demographic events. This requires the ability of local governments to respond to problems quickly and accurately. The study shows that the paradigm of New Public Services (NPS) in e-ID Card public service has been well implemented, including to encourage similar awareness of the community in interpreting the policy of demographic data integration. One of the effective efforts conducted by Makassar Municipal Government is the proactive services, picking up the ball directly in the target communities.

UJI BEDA KUALITAS PELAYANAN E-KTP DI KOTA SURAKARTA DAN KOTA SEMARANG

Public services as the focus of the discipline of Public Administration remains interesting to observe because of the services provided by government officials to the public is still considered unsatisfactory. One of the problems of service in Indonesia is about administrative services, services e – KTP (identity cards). Surakarta and Semarang, both have been doing identity card service. Based on thr results of the initial survey in two cities, there are still many obstacles faced in the creation of identity card service.In this study, researchers will try to describe the service quality of e – KTP in Surakarta and Semarang, and will see no different whether or not the service quality of e – KTP in both cities. Type research used in this study is a quantitative study. The population of all citizens Surakarta and Semarang aged over 17 years and over. Becauseof the breadth of both cities used the sampling area, the city of Surakarta elected Laweyan districts and sub- districts of Semarang Pedurungan elected. Then each district taken 100 respondentsby means accidental. Analysis using interpretation of data : use of frequency distribution table predetermined number of respondents in the sample, the average sought to determine the caregories of service quality based on the resulth of the research, supplemented by interviews with respondent and the data to test the hypothesis used different test calculation of services quality in the city of Surakarta and Semarang.The result of this study concluded that the quality of service both in the district e KTPPedurungan Semarang and Surakarta in district Laweyan results showed good all categories, but it’s god when seen in different positions of the class interval, for the districtLaweyan Surakarta both categories at the upper limit of the interval 3,11 where as in the district Pedurungan Semarang, good bit closer to the lower limit of interval is 2,89. Based on the calculation results obtained by different test t value is equal to 3,004 with a sig 0.04. because the siq < 0,05 then it can be concluded that Ho is rejected, meaning that the average quality of service in the district Laweyan e KTP Surakarta identuty card service quality in the district of Semarang Pedurungan is not same (different). When viewed from its average of the quality of services in the district Laweyan Surakarta better than the service quality of e KTP in district Pedurungan Semarang. However, the different is very thin.

Analisis Kualitas Pelayanan E-KTP di Kecamatan Gayamsari Kota Semarang

Quality is a condition that shows the correspondence between expected with reality either individuals or groups . Electronic ID card ( e-ID ) is a national identity card ( KTP ) is created electronically , in terms of both the physical and functional use computerized . Subdistrict Gayamsari is one of the organizers of the E - ID card organization in the city of Semarang . This study aims to find out about the quality of service in the District E - KTP Gayamsari Semarang and the factors that support and hinder the quality of e- ID card service. Based on the results of this study concluded that the overall quality of service in the District E - KTP Gayamsari has not done well . It can be seen from the five dimensions of service quality , namely : Tangibles , Reliability, Responsiveness , Assurance and Emphaty . Factors that hamper the quality of service is a factor rules, ability-skills, service facilities. Based on these conclusions , the researchers recommend to Semarang Population and Civil Registration Offices and Gayamsari District Office to improve the indicators assessed to be less successful that the quality of service in the Gayamsari District E - ID card can be well categorized.

Kent & Medway Community Neuropsychology Service brain injury identity card service evaluation

The brain injury identity card service aims to provide an additional support mechanism for service users when accessing the community independently. A service evaluation provided feedback from service users highlighting positive outcomes and issues for future development.