Abstract
This study aimed to identify the factors that influence user satisfaction on the quality of ID card service in Soc Trang Province. Cronbach’s Alpha, exploratory factor analysis and multivariate linear regression were utilized to analyze the data collected from direct interviews with 224 people using the ID card service by police in SocTrang Province, Viet Nam. The results of the study identified five factors that contributed to satisfaction, including adequate equipment; receiving recommendations and results; clear guidance; good communication with the officers; forms and procedures.
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