ICICI Bank Research Articles

Effectiveness of CRM Practices in Banking: A Comparative study of Sbi and ICICI Bank

Customer Relationship Management has emerged as a popular business strategy in today's competitive environment. It is a discipline, which enables the banking sector to identify and target their most profitable customers. It has been invented as a unique technique capable of remarkable changes in the total output of companies. Services are then provided in a timely manner using the channels that are preferred by the customers. Effective Customer Relationship Management focuses on the development of business strategies and aligns an organization to serve customers. The present study is focused on comparing the CRM determinants of SBI and ICICI bank & CRM effectiveness practices.

Customer Relationship Management Practices in Banking: A Comapartive Study of SBI and ICICI Bank

CRM is one of the emerging business strategies in present scenario that directly effects the growth and profitability of banking sector. It is a customer centric strategy that deals and goes around with the customers. It enables the banking sector to identify their most profitable customers and targeting them to achieve a long term profitable and mutual beneficial relationship with the customers. In Indian banking sector, Customer Relationship Management is still under developing stage. The CRM practices have been implemented in many banks but on a limited scale. In this paper an attempt has been made to figure out the CRM practices in SBI and ICIC bank in Western UP area by concluding some questionnaires from the customers of the respective banks.

Effect of Increasing NPA’s on Different Dimensions of Indian Banking Sector

The study is basically capturing the effect of increasing non-performing assets on different dimensions of Indian banking sector. These dimensions include liquidity, solvency, profitability, capital adequacy & operating capability. The dimensions will be measured through different financial ratios. Financial reports of 06 banks composed of three public sector banks, namely Punjab national bank (PNB), State bank of India (SBI), and Union Bank of India (UBI) and three of private sector banks namely HDFC Bank, ICICI Bank & Axis Bank was used to analyze effect of NPA’s for ten years (2010-2019) on financial ratios comparing the net NPA to net advances, liquid asset to total asset ratio, total liabilities to total shareholder’s fund, return on assets, bank’s capital to risk weighted assets and operating expenses to total assets. Through correlation and regression analysis, a model was established, and it is found that only one variable ROA turns as a significant influencer among them. It means turning of performing assets into non-performing asset directly affecting the profitability of banking sectors.

Cash Flow Statements of Punjab National Bank and ICICI Bank: A Comparative Analysis

The main objective of a commercial organisation is to earn profit. But there are many instances that the firm is earning huge profits but does not have cash to pay its liabilities on time and get bankrupt. So Cash flow statement has become more important because it describes about the cash profit generation capacity of the firm. In this paper the cash flow statement of two banks one from the public sector (PNB) and other from the private sector (ICICI) are analysed. Different statistical tools are used in the analysis. Performance wise ICICI is better than the PNB but on consistency grounds PNB is better than ICICI.

Efficiency of Private Banks in India – A Critical Inquiry

The focus of this study is efficiency of fifteen private banks operating in India. The study for 2005-2016 applies the two-input, two-output Data Envelopment Approach (DEA) under the variable returns to scale assumption. The study finds dominance of the three leading banks, namely HDFC Bank, ICICI Bank and Kotak Mahindra Bank. The overall sector shows tremendous resilience during the period with mean efficiency not falling below 90 Percent in any of the years. IndusInd Bank, Karnataka Bank and South Indian Bank are 'poor performers' in the group and have immense scope for improvement. The application of Welch test shows the existence of significant difference in the efficiency score among the three groups of banks (based on their size) which is again confirmed in the pair-wise result obtained through Scheffe test. The conclusive part of the analysis shows lack of σ-convergence of efficiency score during the period.

A Selective Study: Camels Analysis of Indian Private Sector Banks

Banking sector is one of the fastest growing sectors in India. Today’s banking sector becoming more complex. Evaluating Indian banking sector is not an easy task. There are so many factors, which need to be taken care while differentiating good banks from bad ones. Performance evaluation of the banking sector is an effective measure and indicator to check the soundness of economic activities of an economy. The contribution of RBI and other policy maker, the banking industry has witnessed regulatory requirements like BASEL III norms. These regulatory changes have influenced prominent improvement in efficiency and performance of the Indian Scheduled Commercial Banks in the past few years. In the present study an attempt was made to evaluate the performance & financial soundness of select Private Sector Banks like ICICI,HDFC AND YES bank using CAMEL approach from 2013 to 2017 as well one way anova method. It is observed that on an average ICICI was at the top most position. It is also observed that yes Bank was at the bottom most position in selected CAMEL ratios.

Performance Analysis of Statistical and Supervised Learning Techniques in Stock Data Mining

Nowadays, overwhelming stock data is available, which areonly of use if it is properly examined and mined. In this paper, the last twelve years of ICICI Bank’s stock data have been extensively examined using statistical and supervised learning techniques. This study may be of great interest for those who wish to mine or study the stock data of banks or any financial organization. Different statistical measures have been computed to explore the nature, range, distribution, and deviation of data. The different descriptive statistical measures assist in finding different valuable metrics such as mean, variance, skewness, kurtosis, p-value, a-squared, and 95% confidence mean interval level of ICICI Bank’s stock data. Moreover, daily percentage changes occurring over the last 12 years have also been recorded and examined. Additionally, the intraday stock status has been mined using ten different classifiers. The performance of different classifiers has been evaluated on the basis of various parameters such as accuracy, misclassification rate, precision, recall, specificity, and sensitivity. Based upon different parameters, the predictive results obtained using logistic regression are more acceptable than the outcomes of other classifiers, whereas naïve Bayes, C4.5, random forest, linear discriminant, and cubic support vector machine (SVM) merely act as a random guessing machine. The outstanding performance of logistic regression has been validated using TOPSIS (technique for order preference by similarity to ideal solution) and WSA (weighted sum approach).

Digitally Empowered Village: Case of Akodara in Gujarat, India

Digitalization is the need of the era, and the Government of India has been taking numerous initiatives in this direction. The present case is about the Akodara Village in Gujarat which is known as the ‘first Indian digital village’. The ICICI Bank adopted this village and made it 100 per cent digital with proper infrastructure facilities which have been leading the village in the direction of electronic/digital payments. The purpose of the case is to make the people aware about the digitalization initiatives taken by the Government and banks and the possibilities of bringing technology to the rural areas of India. This has been seen from the case that if proper infrastructure is made available and there is a strong will power to plan and implement to challenge the status quo, nothing is impossible. ICICI Bank has actually converted impossible to possible. This case focuses on various initiatives taken in this direction to make this achievement possible.

A Study on the Effectiveness of Services Provided to Private Banking Customers of ICICI Bank, Thiruvalla

A Study on the Effectiveness of Services Provided to Private Banking Customers of ICICI Bank, Thiruvalla

A Critical Study on Business Strategies of 3i Infotech Ltd.

A case study is a research method involving a systematic and detailed examination of a subject of study, as well as its related contextual conditions. 3i Infotech Ltd. is a secured Information Technology company to empower the Business Transformation and was established with the principal mandate of servicing the different ICICI Investors family and by providing Quality services to the shareholders of the company, and other depositors. It was promoted by ICICI Bank for their back office works. But now they become a global technology company across the world. The company position is top four Indian Software Product company. They provide different services like Managed IT Services, Payment solutions, Application Software Development and Maintenance, Business Intelligence Document Imaging and Digitization, IT consulting and various Transaction Processing services. They also sell services such as Infrastructure Management, Analytics and Services, Business Intelligence, Testing and compliance, Application development and Maintenance, Consulting and its BPO offerings. The company incorporated various wholly-owned entities in India and abroad, which includes the company consumer services Ltd for doing business related to Business to Customers services associated with Information Technology. This paper narrates about business strategy and competitors for this company and suggestions for future innovations.

Service quality: A comparative study between State Bank of India and ICICI Bank

Service quality: A comparative study between State Bank of India and ICICI Bank

A Critical Study on Business Strategies of 3i Infotech Ltd.

A case study is a research method involving a systematic and detailed examination of asubject of study, as well as its related contextual conditions. 3i Infotech Ltd. is a securedInformation Technology company to empower the Business Transformation and wasestablished with the principal mandate of servicing the different ICICI Investors family andby providing Quality services to the shareholders of the company, and other depositors. Itwas promoted by ICICI Bank for their back office works. But now they become a globaltechnology company across the world. The company position is top four Indian SoftwareProduct company. They provide different services like Managed IT Services, Paymentsolutions, Application Software Development and Maintenance, Business IntelligenceDocument Imaging and Digitization, IT consulting and various Transaction Processingservices. They also sell services such as Infrastructure Management, Analytics and Services,Business Intelligence, Testing and compliance, Application development and Maintenance,Consulting and its BPO offerings. The company incorporated various wholly-owned entitiesin India and abroad, which includes the company consumer services Ltd for doing businessrelated to Business to Customers services associated with Information Technology. Thispaper narrates about business strategy and competitors for this company and suggestions forfuture innovations.

ICICI Bank and Services for Society

ICICI Bank and Services for Society

Pre and Post Merger Analysis of Non Performance Assets (NPAs): A Study with Special Reference to ICICI Bank Ltd.

Pre and Post Merger Analysis of Non Performance Assets (NPAs): A Study with Special Reference to ICICI Bank Ltd.

Analysis of Non-Performing Assets (NPAs) Among SBI Bank and ICICI Bank for Operating 2011-2018

Background: At present the NPAs are considered a big problem in banks. The problematic NPAs in the Indian banks are the foremost and the formidable problematic that has stunned the whole banking industry. Objective: The study is conducted to analyze the non-performing assets (NPAs) among state bank of India (SBI) and ICICI for which the secondary data is used. Method: The study is being done by using seven years (2011-2018) data gathered from annual reports. Results: The study highlighted that there was not any significant change in Gross NPAs / Gross advances ratio, Gross NPAs/ Total assets ratio; Net NPAs/Net advances ratio and Net NPAs/ Total assets ratio with SBI bank when compared to ICICI bank. In SBI, there is significant negative correlation between Gross NPA and Net Profit and between Net NPA and Net Profit. In ICICI bank, we also have observed negative correlation between Gross NPA and Net Profit and Net NPA and Net Profit but then it was not significant as in SBI. Total provision ratio was significantly higher in ICICI bank when compared to SBI bank. However, Shareholder’s risk ratio was comparable among both ICICI bank and PNB bank. In addition to there was significant decrease of amount outstanding in ICICI bank as compare to PNB bank. However provision thereon (of total assets) was comparable among SBI bank and ICICI bank. Conclusion: The study clarify that the magnitude of NPAs is increasing in SBI bank as compared to the ICICI banks. As the magnitude of NPAs is increasing in SBI bank compared to the ICICI banks. SBI bank has to give attention on their effective working to compete with ICICI banks. Therefore, SBI banks need to efficiently to regulate their NPAs with the purpose of increase their profitability.

A Study on Customer Satisfaction on Mobile Banking with special reference to ICICI Bank

The speed and convenience of banking services is crucial for the fast growing competitive industry/business as well as for an individual. As the interMobile Banking is still in growing stage, mobile banking has emerged as the next advanced mode of banking. Mobile banking is an alternate channel for providing banking services like balance checks, payments and credit applications via a mobile device or PDA (Personal Data Assistant). ICICI Bank is one of the big four banks of India, along with State Bank of India, Bank of Baroda and Punjab National Bank*. The main mobile banking services provided by ICICI bank are iMobile, Pocket by ICICI Bank, SMS Banking, Mobile Money, Dial *99# (NUUP), call to pay etc. Hence, in this article the researchers made an attempt to analyze the satisfaction of mobile banking users of ICICI Bank, East Fort Branch, Thrissur by collecting data from 80 respondents on the basis of convenient sampling method, using a structured questionnaire developed by Abdul Jassim Mohammed (2009)†. The collected data was analyzed using appropriate statistical tools like percentage analysis and one sample t test. The results revealed that the respondents are satisfied with the mobile banking services provided by ICICI Bank, but some of them have low confidence towards the security and reliability while using mobile banking facilities. The study was concluded with a recommendation to provide awareness to customers to solve the concern about security and reliability issues and make them able to get the full benefits of mobile banking services.

Driving employee performance through talent management

The purpose of this study is to investigate talent management practices through relevant literature, shedding more light intopractices prevalent in commercial banks in India and their relationship with employee performance and providing suggestions to banks so that the banks may use the best of talent management practices to make their employees perform well on the job. The paper opted a survey of approximately 600 bank employees comprising both public and private sector banks operating in haryana (India). The study covers six selected commercial banks in all, taking three from public sector namely SBI, PNB and OBC and three from the private sector, HDFC, ICICI and Axis Bank. We hypothesised that all the talent management practices significantly enhance the employee performance in both public and private sector banks. The results of the analysis of variance signify that the F- statistic value is 226.311 and is significant at the p < 0.001.

Driving employee performance through talent management

The purpose of this study is to investigate talent management practices through relevant literature, shedding more light intopractices prevalent in commercial banks in India and their relationship with employee performance and providing suggestions to banks so that the banks may use the best of talent management practices to make their employees perform well on the job. The paper opted a survey of approximately 600 bank employees comprising both public and private sector banks operating in haryana (India). The study covers six selected commercial banks in all, taking three from public sector namely SBI, PNB and OBC and three from the private sector, HDFC, ICICI and Axis Bank. We hypothesised that all the talent management practices significantly enhance the employee performance in both public and private sector banks. The results of the analysis of variance signify that the F- statistic value is 226.311 and is significant at the p < 0.001.

Private Sector Bank Modeling-A Comparative Modeling Approach Involving Panel Data Regression

The banks are the important component of the economy and play a vital role in activating and sustaining economic growth but there is downturn in the economy which led to a rise in bad loans or non-performing assets (NPAs), poor capital adequacy ratio, and unhedged forex exposure. ‘Earnings per Share’ (EPS) is a pivotal parameter which will impact the performance of the bank's share in the stock exchange.so in this study out of 11 banks of S and P BSE Sensex, the private banks have taken into consideration that is HDFC, ICICI and AXIS bank. EPS is accurate measureof banks profitability and by determining it will help the bank to attract FDI and FPI which is two important paths for investors that will increase the fund, capital inflow in the economy to maintain liquidity which will enhance the growth of economy. To determine the output, PDR (panel data regression) method which is an econometric method (Fixed effect) has been used to prove that EPS is corrective and predictive measure to construct a robust and accurate model. Apart from that 11 other significant variables have been taken to compose the predictive model.

Corporate Governance Practices in Banking Sector: A Study of Selected Private Sector Banks and Public Sector Banks in India

Corporate Governance (CG) is the key of corporate excellence. It extends beyond good corporate performance and financial propriety. After experiencing a crucial phase of corporate crises during 1970-1990, including financil scam in developed countries (U.S.A. and U.K., etc.) and as a wake up response to major scandals and corporate failures, need to tighten surveillance over corporate framework and behaviour was realised. CG has also been under constant scrutiny as an issue that has gained widespread importance in Indian scenario. Its significance was realised after experiencing the Harshad Mehta stock scam in 1992, which led to various initiatives in the form of guidelines, in order to strengthen CG by ensuring transparency and responsible board structure. 'Desirable Code on Corporate Governance' initiated by CII in 1998 was one of the first initiative in this direction. Subsequently, scam in Satyam Software Services Ltd. during 2009 made a dent on prevailing statutory provisions of Companies Act, 1956 and led to fill gaps by strengthening existing Companies Act 1956. The Companies Act, 2013, has been introduced to ensure effective governance and respond promptly to the corporate misgovernance and scandals in Indian corporate sector. In the light of new Company Act 2013, prime focus of present study is to analyse and compare the CG framework being practiced by selected banks. The present study is carried out on leading 8 Indian banks (4 public sector banks [PuSB] and 4 private sector banks [PvSB]), which are selected based on judgemental sampling, where the market capitalization and year of their inception is referred. Data is collected from the secondary sources of bank's latest annual report for 2015-16. Key parameters including composition, mandate and frequency of meetings of the Board, Risk Management Committee, Audit Committee, Stakeholder Grievance Committee, Remuneration Committee and CSR Committee, etc., is analysed. Research findings have shown that among the private sector banks (PvSB), ICICI Bank Ltd. (ICICI) has maintained higher amount of independence and transparency. On the other hand in case of public sector banks (PuSB), the State Bank of India (SBI) was found most proactive bank, while maintaining the highest amount of independence in terms of more active participation of Non-Executive Independent Directors in various committees of the Board.