Housekeeping Service Research Articles

Factors Influencing Employees’ Performances: A Case of Bahang Bay Hotel, Pulau Pinang

Performance is crucial for organisational success. Employees’ performances refer to employees’ abilities to effectively carry out their job obligations and responsibilities. Businesses in the hotel industry often rely on their employees to deliver high-quality services to maintain a competitive advantage. Bahang Bay Hotel in Pulau Pinang received many complaints regarding their staff performance, including unfriendly staff, terrible check-in service, poor customer service responses, and unsatisfactory housekeeping service. Customers’ complaints can harm the hotel’s reputation, causing a decline in the number of hotel guests and increasing the risk of business closure. Effective employee management is essential to prevent employees from feeling overburdened and to motivate them to provide excellent service. Therefore, this research aimed to identify the factors influencing the operational employees’ performance and to determine the most important element that had a major impact on the performance of Bahang Bay Hotel’s employees. A quantitative approach was utilised. An online survey was conducted on 44 hotel employees from various operational departments, including the front office, housekeeping, food and beverage, and food production departments. The study analysed five factors: training, transformational leadership, teamwork, work environment, and performance appraisal. Results showed that transformational leadership and performance appraisal significantly impacted hotel employees’ performances. This finding indicated that transformational leadership is the most important element and has a major impact on performance. In conclusion, these findings provide insights for improving employee management strategies in the hotel industry.

Smartphone Device Monitoring System Using Google Family Link (D’Paragon Housekeeping and Cleaning Service Case Study)

D'Paragon Kost is an exclusive boarding house based in Yogyakarta and has approximately 38 branches. Spread throughout Indonesia and in each branch there are employees who serve as Housekeeping and Cleaning Services. At each Housekeeping and Cleaning Service, facilities are provided in the form of a Smartphone device which is useful for reporting scheduled activities. Using a smartphone that is not intended can cause problems with the smartphone. After the IT team investigated the branch location, there were applications that were outside the company's operational standards. So precautions are taken so that smartphone facilities cannot be used to access applications outside of standard procedures. There are several types of applications that can control smartphone devices. One of these applications is Google Family Link. The aim is to remotely control the Housekeeping and Cleaning Service smartphone and limit the performance of the smartphone itself. As a data collection sample, the author used 5 (five) days of data from 4 (four) Housekeeping and 1 (one) Cleaning Service with different assignment locations and jobs. The data used is daily application usage data in minutes and standard application data from D'Paragon Kost. From the analysis of application usage behavior in each branch, the number of working hours does not affect the lack of access to certain applications. If this behavior is outside the company's Standard Operating Procedures (SOP), it can reduce employee performance. This is shown by the existence of the Cleaning Service branch which has been using the YouTube application for longer than other branches. So monitoring each branch in the use of smartphones with Google Family is very effective in knowing employee behavior at work. The company can also provide recommendations regarding the use and access of smartphones according to their intended use.

Online and Offline Model for Housekeeping Order Assignment Based on Dynamic Programming Algorithm

With the booming development of door-to-door housekeeping service, the platform faces the problem of order assignment. Improving the matching mechanism between orders and housekeepers based on a dynamic programming (DP) algorithm can not only achieve flexible order allocation but can also improve the service efficiency and service quality. In this paper, a single objective nonlinear programming model is established, which takes the maximum total weight value as the objective function to study the order allocation problem under offline and online conditions. Under the offline condition, the number of housekeepers is taken as the decision variable. The status of order and housekeeper, order time, and action trajectory are taken as constraints. For online assignment, the order backlog status is treated as the decision variable. The reliability of the model was verified using real data from 20 groups of housekeepers and 50 groups of orders. Finally, the effect of order backlog on online allocation is discussed and the optimal threshold and maximum weight are found. The online order assignment model is compared with the nearest distance assignment model. The results show that the online assignment model with a total weighted score of 1045.14 is better than the nearest distance assignment model with a score of 810.25.

Analysis of Guest Room Service by Room Attendants in the Housekeeping Department

Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observation, literature studies and interviewswith chamber attendants, supervisors and executive housekeepers. The data analysis technique used isqualitative analysis by paying attention to reduction data, display data, and verification data. The concept ofSOP (Standard Operating Procedure) housekeeping service, room attendant service, and traveler satisfactionconcept are used in the analysis to process information about the current condition of room service by roomattendants. The results show that there are some physical service changes that occur in room service accordingto guest requests. Room service currently has several changes due to technological developments so that hotelsneed to adjust to some of the physical services that have been provided before.Keywords: Room analysis, tourist satisfaction, housekeeping department, room attendant

A COMPARATIVE STUDY OF GRIEF SUPPORT AND BURNOUT AMONG NURSING HOME STAFF

Abstract A half-million older adults die in U.S. nursing homes (NHs) each year. However, only a few studies have been conducted on the experiences of the nursing home (NH) staff who provide this care. This study collected data from 555 NH workers in Fall 2022 and examined how their experiences with grief support affected burnout. Grief support was measured by the Grief Support Health Care Scale. Burnout was measured by the Maslach Burnout Inventory, which includes 3 subscales: exhaustion, depersonalization, and personal achievement. Findings indicate that 95% of sampled workers were exposed to at least one death at work; yet 31% percent of the sample never received any formal grief training. Examining the comparative dimensions of burnout, the highest percentage of workers with exhaustion and depersonalization ratings were RNs, nurse practitioners, and physicians, followed by CNAs. The lowest ratings of personal accomplishment were by direct support workers (maids/janitors housekeeping and laundry food service workers). Controlling for NH and individual characteristics, multivariate logistic regression showed that compared to workers who received low grief support, those who received high grief support were more likely to report high personal achievement and low feelings of depersonalization (i.e., impersonal response to residents). This research provides valuable information about the importance of grief support for nursing home workers to reduce feelings of burnout. In addition, findings indicate that there is a difference in grief support and burnout between different categories of nursing staff and there is a need to provide increased grief support to frontline workers.

A CONCEPTUAL CLEANSOLUTION BUSINESS MODEL: EMPOWERING LOW-INCOME B40 COMMUNITIES AS ENTREPRENEURS THROUGH HOUSEKEEPING AND SERTU CLEANING SERVICES

This paper discusses a conceptual business model of housekeeping service, called CleanSolution that aims to provide property care and cleaning management services through the use of a digital platform for business operations. The platform is intended to improve connectedness between housekeeping and sertu cleaning service companies and their workers, aligned to the first, third and eighth Sustainable Development Goals (SDGs) of no poverty (SDG1), good health and well-being (SDG3) as well as decent work, and economic development (SDG8). The critical challenge for CleanSolution is to focus on creating work opportunities for B40s and nurturing B40 cleaning entrepreneurs through sertu cleaning services that will benefit potential customers in terms of creating decent work & economic growth (SDG8) for individuals and the country. On top of that, the business provides a sustainable cleaning service including Sertu cleaning which is a Shariah compliance cleaning method for Muslim customers, through a trusted online platform as a medium of communication between customers, workers and the sertu cleaning service companies. CleanSolution is designed, tested, and established as a multi-sided platform business, after conducting surveys in understanding the problems faced by the various customer segments (CS) - customers, workers and the housekeeping & sertu cleaning service companies. Design thinking methodology has been adapted in this paper including empathising, defining, ideating, prototyping, and testing. The paper outlines the creation of both a Business Model Canvas (BMC) and a Value Proposition Canvas (VPC) to guide the development and implementation of the digital platform.

A thematic analysis of shared experiences of essential health and support personnel in the COVID-19 pandemic.

Studies have shown that the COVID-19 pandemic has taken a toll on individuals who interact with patients with SARS-CoV-2 but focused largely on clinicians in acute care settings. This qualitative descriptive study aimed to understand the experiences and well-being of essential workers across settings during the pandemic. Multiple studies of the well-being of individuals who have cared for patients during the pandemic have included interviews of clinicians from acute care settings and revealed high levels of stress. However, other essential workers have not been included in most of those studies, yet they may also experience stress. Individuals who participated in an online study of anxiety, depression, traumatic distress, and insomnia, were invited to provide a free-text comment if they had anything to add. A total of 2,762 essential workers (e.g., nurses, physicians, chaplains, respiratory therapists, emergency medical technicians, housekeeping, and food service staff, etc.) participated in the study with 1,079 (39%) providing text responses. Thematic analysis was used to analyze those responses. Four themes with eight sub-themes were: Facing hopelessness, yet looking for hope; Witnessing frequent death; Experiencing disillusionment and disruption within the healthcare system, and Escalating emotional and physical health problems. The study revealed major psychological and physical stress among essential workers. Understanding highly stressful experiences during the pandemic is essential to identify strategies that ameliorate stress and prevent its negative consequences. This study adds to the research on the psychological and physical impact of the pandemic on workers, including non-clinical support personnel often overlooked as experiencing major negative effects. The magnitude of stress among all levels of essential workers suggests the need to develop strategies to prevent or alleviate stress across disciplines and all categories of workers.

Food Aid and Related Challenges in Japan

In this article, the food aid in Japan was examined from the capability-based perspective. The data was obtained from in-depth interviews with 53 single mothers living in urban areas. Despite being economically disadvantaged, only 62.3% had access to food aids; of these, 52.8% used food banks, 11.3% used free or subsidised meal delivery services, and 7.5% used children canteens. Nevertheless, existing food assistance was only meant to reduce the inequality of their consequences (functioning achievements), not of their freedoms (capabilities) to eat well. To expand such capabilities, more proactive aids (such as food education and housekeeping service) are required.

A Study on the Needs of Parenting-friendly Housing Living Services in Public Rental Housing Communities of Dual-income Households with Children

The purpose of this study is to propose a plan to activate parenting-friendly housing living service by identifying the dual income families with children’s need for housing living services in public rental housing. The subjects of this study include 12 working wives raising preschool children among dual income families without house living in the metropolitan area. This study researched childcare support services and housekeeping services needed in public rental housing through online preliminary survey. This study also investigated the specific reasons and operation plan through one-on-one phone interviews based on the online service. The study results are as follows. First, it is necessary to provide all-day childcare, after-school childcare, urgent care, and dinner as a childcare support service. Second, cleaning and meal service are also needed as a housekeeping support service. Third, in order to successfully provide community-based housing living service, common efforts between managers and residents are required, such as completing education about services and problem solving. Fourth, it is necessary to plan a flexible shared space that meets the needs of residents and to arrange housing service specialists for customized housing living service. Finally, there is a need for an online platform that provides more convenient housing living services.

A Comprehensive Study on Sustainable Practices in the Hotel Industry: A Review

Ecological hotels are those that use green best practices in maintenance, services, logistics, goods, and supplies to considerably reduce their environmental effect. Hotels all around the world are implementing green measures, including smart bathrooms, solar power systems, and garbage diversion. Reducing energy and water consumption housekeeping and room service, are all part of moving toward sustainability. There are numerous hotels, ranging from the most basic to the most luxurious, are making efforts to improve their practices. As a result, the goals of this article are to: describe the features of sustainable practices in hotels, ii) investigate the many strategies for enhanced practices, and study the key procedures of sustainable practices. The research framework focuses on efforts that will improve awareness and sustainable development. The findings of this study will educate, motivate, and raise awareness among large and micro hotel company owners about the importance of working together to achieve sustainability.

Content Analysis on the Amenities and Housing Service for Single-person Households

This study aimed to analyze literature and its contents to diagnose current status of convenient facilities and housing services for single-person households and suggest future directions for improving residential environments for them. The lifestyle of single-person households are getting diverse. This phenomenon seemed to be accelerated as the society were facing COVID-19. It is thus necessary to analyze the demand from single-person households regarding physical and nonphysical environments. This research employed a qualitative approach. mainly using the content analysis of published articles and materials. This research focused on the requirements for residential amenities and housing services for single-person households living in urban areas. Major findings are as follows: 1) Among the physical factors, locations for homes and various site amenities near homes were indicated by many previous studies. 2) Among the housing services, single-person households preferred concentrative and essential services that support their daily life, such as the housekeeping service, rather than diverse and numerous ones. 3) Additional review of literature revealed other countries provide housing and programs under various conditions considering the characteristics of single-person households. This study would provide a foundation for future research regarding various amenities and housing services available for single-person households in residential environments.

WHAT DO HOSPITAL STAFF PERCEIVE ABOUT OUTSOURCING?

Background: Outsourcing is one of the business strategies by which a organization's functions, processes, activities and decision responsibilities shifted to an outdoor provider. Cleanliness of hospital is directly linked to infection control, patient comfort and satisfaction. This study evaluates this shift in service delivery system. Its main objectives are to get a feedback of quality of services rendered by hired housekeeping staff and service of the contracting agency. Method:Two separate sets of pre-tested structured Questionnaire and interview method were used for two group of respondents. One set contained 25 questions and the second set 20 questions. First group consist of nurses, technical staff etc. and second group consist of department head, division manager, supervisors etc. Using judgement sampling method, for rst group 52 response and for second group 43 responses were received Result: In Group I, 52 respondents were there of young age (µ= 37.65 and σ =10.019) and had less experience. Whereas, in Group II, 43 respondents were of older age group (µ= 52.042 and σ. =6.188) and had more experiences Responses were categorized using ve-point Likert scale. Discussion: Overall for variable 1, it was found that 45.81 % respondents were in favour of and 36.41 % respondent were not in favour of outsourcing. Only 17.78% respondents remained neutral. Variable 2, Service quality of outsourced workers was found average in this study. 43.85% respondents were disagreed and 43.58% agreed regarding quality cleaning. Regarding variable 3, service of agency 46.73% were against and 42.83% were in favour. Conclusion: The institute is contracting out its cleaning services with the aim of cost benet and achieving efciency while maintaining service and quality. Balancing the trade between c

Game theory-oriented research and simulation analysis of housekeeping credit

The paper studies credibility issues in the housekeeping industry based on the aspect of the theory of game. Domestic service personnel cut work and reduce time, business capabilities are not up to standard, and domestic enterprise supervision is not in place, causing consumers’ dissatisfaction. This article points out that housekeeping companies can strengthen the relationship with employees and encourage employees to choose integrity; housekeeping service personnel need to improve their self-service capabilities; at the same time, consumers need to respond to the situation based on facts. This can better maintain the integrity of the housekeeping industry and increase consumer satisfaction. The game results show that when the housekeeping enterprise strengthens supervision, the housekeeping service staff will tend to operate with integrity, and when the housekeeping service personnel are honest, the probability of consumer complaints will also decrease. Finally, this article uses Matlab to simulate the integrity of the housekeeping industry based on games for the first time, allowing us to more clearly understand the relationship between different factors and the decision-making probability of each party to verify the game results.

BIAS GENDER PADA KOMUNIKASI ANTAR PEKERJA PERHOTELAN: STUDI KASUS PADA HOTEL GRAND KEISHA YOGYAKARTA

This article explains about gender bias in the hospitality sector, through the recruitment process at the Hotel Grand Keisha Yogyakarta. The method used of this research is a qualitative description with participatory observation and interviews, involving six sources, each a male manager and a female staff member from three selected departments. The three selected departments are housekeeping, food and beverages service department (FBS), and human resources development (HRD). This research uses gender culture theory, gender bias, and employee recruitment. The results obtained that gender bias can’t be seen only on one side, only from the recruitment process, but gender bias also can be phased from the start of recruitment process untill the work prosess. The process of communication and patterns of interaction that occur between workers show a state of gender bias and show the point of views about gender. The highest degree of gender bias is seen from workers with staff and supervisor positions, while manager positions have a lower degree of bias. This research can be developed with doing interviews all departments or even comparing with other hotels with different concepts.

Risk Assessment of MusculoSkeletal Disorders among workers of a housekeeping service company in Kerman, Iran.

Risk Assessment of MusculoSkeletal Disorders among workers of a housekeeping service company in Kerman, Iran.

Analysis of the prevalence and influencing factors of occupational musculoskeletal disorders among rural migrant workers in Tianjin

Objective: To explore the prevalence of occupational musculoskeletal disorders (OMD) and its influencing factors among rural migrant workers in Tianjin, with the aim of developing strategies to improve the health condition of this specific population. Methods: Questionnaire survey was conducted among 415 rural migrant workers working in Tianjin about their fundamental state and occupational musculoskeletal disorders (OMD) during January 2015 to January 2016. Statistical methods were utilized to analyze the influencing factor. Results: A total of 415 rural migrant workers were investigated, in which young Young adults and low education level were in the majority of rural migrant workers. The prevalence of OMD for whole population, male and female were 28.92% (120/415), 33.06% (81/245) and 22.94% (39/170), respectively. Prevalence showed significant differences njin and workplace hygiene. Multivariate logistic regression analysis showed that the risks of OMD increased with age group, and decreased with higher education level. The risk of OMD among rural migrant workers with monthly income between 3000 to 5000 yuan was 2.26 times (95%CI: 1.37-3.75) higher than that of low-income workers (<3000 yuan per month). Workers engaged in housekeeping service had 2.28 times higher risk of OMD than those in manufacturing industry (95%CI: 1.06-4.89) . Conclusion: Prevalence of OMD among rural migrant workers is higher than that of general people. Age, education, monthly income, occupation are the independent influencing factors for OMD among rural migrant workers.

The importance of the housekeeping service and department in hospital centers. Notes on its definition, characteristics and management

Se plantea describir, caracterizar y resaltar la importancia del departamento de housekeeping en centros hospitalarios. Para ello, en el marco teorico se exponen las particularidades de este departamento cuando se desarrolla en el ambito de la salud. Se toma como referencia los resultados primarios del estudio titulado: Servicio de housekeeping en las habitaciones de la clinica Ricardo Palma y su relacion con el bienestar del paciente - 2018 (Vizcarra, 2019). Los hallazgos permiten senalar la importancia del servicio de este departamento en los centros hospitalarios, asi como del profesional hotelero para la gestion del mismo.

Hospitality training as a means of independence for young adults with learning disabilities

Hospitality training as a means of independence for young adults with learning disabilities

ПОДХОД К РЕАЛИЗАЦИИ ПРОАКТИВНОГО УПРАВЛЕНИЯ РЕСУРСАМИ ПОДРАЗДЕЛЕНИЙ СУБЪЕКТОВ ТУРИСТИЧЕСКОГО КЛАСТЕРА

The tourist cluster has recently occupied one of the central places in the socio-economic system of the region. The lack of efficient methodology of managing the resources of the regional constituent entities (using the example of housekeeping service of the hotel) is an unsolved problem. The existing methods of management are ineffective in the conditions of modern activity of the hotel. The proposed solution is to use pro-active resource management methodology. The pro-active management methodology includes the following models: management of the housekeeping personnel, management of the laundry, forecasting the housekeeping resource requirements, support for the management decisions made by the housekeeping service manager. The developed methodology is used as a basis for PaUR web-based automated system. Machine learning methods were used to implement the model of forecasting the need for housekeeping resources, the main advantage of which is the operational retraining of models required due to the rapidly changing situation in the operational activities of the hotels. The use of the proposed methodology allows increasing the labor productivity of housekeeping service personnel, reducing costs, as well as using an open and effective system of staff motivation.

Розробка елементів систе¬ми управління якістю служби housekeeping у готельному господарстві

Розробка елементів систе¬ми управління якістю служби housekeeping у готельному господарстві