Game theory-oriented research and simulation analysis of housekeeping credit

Abstract

The paper studies credibility issues in the housekeeping industry based on the aspect of the theory of game. Domestic service personnel cut work and reduce time, business capabilities are not up to standard, and domestic enterprise supervision is not in place, causing consumers’ dissatisfaction. This article points out that housekeeping companies can strengthen the relationship with employees and encourage employees to choose integrity; housekeeping service personnel need to improve their self-service capabilities; at the same time, consumers need to respond to the situation based on facts. This can better maintain the integrity of the housekeeping industry and increase consumer satisfaction. The game results show that when the housekeeping enterprise strengthens supervision, the housekeeping service staff will tend to operate with integrity, and when the housekeeping service personnel are honest, the probability of consumer complaints will also decrease. Finally, this article uses Matlab to simulate the integrity of the housekeeping industry based on games for the first time, allowing us to more clearly understand the relationship between different factors and the decision-making probability of each party to verify the game results.