Abstract
Background: Outsourcing is one of the business strategies by which a organization's functions, processes, activities and decision responsibilities shifted to an outdoor provider. Cleanliness of hospital is directly linked to infection control, patient comfort and satisfaction. This study evaluates this shift in service delivery system. Its main objectives are to get a feedback of quality of services rendered by hired housekeeping staff and service of the contracting agency. Method:Two separate sets of pre-tested structured Questionnaire and interview method were used for two group of respondents. One set contained 25 questions and the second set 20 questions. First group consist of nurses, technical staff etc. and second group consist of department head, division manager, supervisors etc. Using judgement sampling method, for rst group 52 response and for second group 43 responses were received Result: In Group I, 52 respondents were there of young age (µ= 37.65 and σ =10.019) and had less experience. Whereas, in Group II, 43 respondents were of older age group (µ= 52.042 and σ. =6.188) and had more experiences Responses were categorized using ve-point Likert scale. Discussion: Overall for variable 1, it was found that 45.81 % respondents were in favour of and 36.41 % respondent were not in favour of outsourcing. Only 17.78% respondents remained neutral. Variable 2, Service quality of outsourced workers was found average in this study. 43.85% respondents were disagreed and 43.58% agreed regarding quality cleaning. Regarding variable 3, service of agency 46.73% were against and 42.83% were in favour. Conclusion: The institute is contracting out its cleaning services with the aim of cost benet and achieving efciency while maintaining service and quality. Balancing the trade between c
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