City Hotels Research Articles

Analisis Pengelolaan Limbah Bahan Berbahaya dan Beracun (B3) di Industri Perhotelan Kota Jambi

This research aims to identify the type and amount of B3 waste, identify B3 waste management based on Government Regulation Number 22 of 2021, as well as the SWOT strategy for B3 waste management in the Jambi City hotel industry. The research method is a mixed method. Data collection techniques were carried out by means of open interviews using questionnaires, documentation and literature studies. This research used two types of informants, namely 5 experts and 36 hotel staff, with a questionnaire as the data collection instrument. The results of this research are the type of B3 waste in hotels, namely used oil with the highest amount, namely 0.786 tonnes, and the smallest amount, namely used cloth, amounting to 0.009 tonnes. The research results also found that the hotels that produced the most B3 waste were 5-star hotels, amounting to 0.752 tons. The stages of B3 waste management implemented in the hotel industry are the reduction stage and the storage stage. In the SWOT diagram, it is in quadrant II, namely a combination of strategies between strengths and threats (ST strategy), namely central government regulations, administrative sanctions for hotels, reducing the use of B3 waste in hotels, preparing TPS for B3 waste not mixed with other waste, the government working together. with third parties for B3 waste management, inviting the public to protect the environment.

Investigation of E-Complaints of Hotel Guests Towards 4 and 5-Star Kayseri City Hotels

In recent decades Kayseri has emerged as a prominent destination for winter, nature, and cultural tourism, attracting visitors to its natural and cultural resources, and gastronomic offerings. The increase in tourist numbers has also led to a corresponding expansion in the accommodation sector, accompanied by a significant rise in hotel room numbers and available bed capacity. Despite this increase, academic studies examining the quality of accommodation services in the province or addressing customer perceptions of these services are relatively limited. This exploratory study aims to analyze e-complaints regarding 4 and 5-star city hotels in Kayseri, identify the most prevalent issues articulated by guests in these complaints, and categorize and assess them. For this purpose, the researchers first identified 497 negative reviews for seven different city hotels in Kayseri on the TripAdvisor website between August and December 2023. Then these reviews were subjected to content analysis. The content analysis findings revealed that guests were mostly unhappy with "rooms and housekeeping department services", “staff attitudes and performance", "food and beverage department services" and “physical characteristics and atmosphere” of hotels.

Strategies for the Sustainable Management of Solid Waste from Sinfra's Urban Hotel Establishments

Located in the Marahoué region in the central-west of Côte d'Ivoire, the town of Sinfra is a victim of inappropriate hotel waste management. This poor management of solid waste from hotel establishments has repercussions on the environment of this urban area, which is exposed to an abundance of rainfall. The aim of this study is to propose actions and strategies to mitigate the impact of poor hotel waste management. The methodology used is based on documentary research and field surveys supported by semi-directive interviews, questionnaires and direct observation.Systematic random sampling was used, which made it possible to include half of the city's hotel establishments. The reasoned choice method was used to target the hotels to be surveyed on the basis of certain criteria. The results showed that in the town of Sinfra, 45% of hotels dispose of their waste in unauthorised dumps and collection sites, 33% of hotels entrust their waste to pre-collectors and 22% of hotels have their waste collected by municipal services. This situation has given rise to environmental problems affecting people's quality of life. In response, solutions have been proposed for the sustainable management of hotel waste. These include supporting hotel managers in changing their practices, setting up and encouraging waste recovery channels and creating appropriate solid waste management infrastructures.

REQUIREMENTS FOR QUALIFYING HOTEL SERVICES FOR PEOPLE WITH SPECIAL NEEDS A FIELD STUDY ON ATHLETES WITH SPECIAL NEEDS IN THE CITY OF KARBALA

Concern for people with special needs represents a recent global trend that embodies the new concepts of a responsible and sustainable hospitality industry. The study aims to identify the concepts of tourism for people with special needs and its importance, the types of tourists with special needs, explain the concept of hotel services for people with special needs and their types, and determine the reality of the requirements for qualifying services. Hotels for people with special needs. The study relied on the descriptive analytical approach and the survey approach in distributing the electronic questionnaire form to a random sample of athletes with special needs in the Sports City Hotel in Karbala in Iraq (46 items). The study concluded that there was a statistically significant correlation between the qualification requirements Hotel services for people with special needs and the quality of service provided according to the opinions of the study sample of sports guests at the Sports City Hotel in Karbala, and a set of recommendations were presented to raise the efficiency of hotel services to suit the requirements of people with special needs.

Sustainable sojourns: Fostering sustainable hospitality practices to meet UN-SDGs.

This research discusses the significance of environmental transformational leadership (ENTL) in the creation of energy-saving sustainable behaviors (EESB) among employees in the tourism and hospitality sector of China. The method is consequently a quantitative analysis, where the mediating effect of green intrinsic motivation (GNIM) and green passion (GRP), and the moderating role of green altruism (GNA) are examined to understand their influence on the relationship between ENTL and EESB. The data were gathered from multiple hotels in major Chinese cities, with the use of a structured questionnaire. The study shows that ENTL has significant effect on EESB, with GNIM and GRP serving as mediating factors. In addition, GNA was shown to have been able to boost the effects that ENTL has on these mediators. The findings are indicative of the vital role of leadership in promoting responsible practices within the tourism and hospitality sector, and towards the attainment of the UN Sustainable Development Goals. This research not only fills the gaps in the existing literature that primarily focuses on developed economies but also provides policy makers and business leaders with practical solutions for enhancing the sustainability in emerging economies.

Implementing organizational ambidexterity using the balanced scorecard in Puebla City’s hotel industry, Mexico

PurposeThis paper investigates the effectiveness of the Ambidextrous Scorecard (ASC) in facilitating the integration of organizational ambidexterity in four-star Puebla City hotels for managing exploitation and exploration activities. It proposes an integrated approach to ambidexterity and introduces the ASC as a tool explicitly targeting hotels’ challenges and opportunities.Design/methodology/approachThe study analyzes survey data from 41 hotels (85.42% response rate). Our methodology involves a literature review, the Delphi technique for questionnaire validation, and data collection through Google Forms. Statistical tests confirm the reliability and validity of the approach for assessing the effective integration of exploitation and exploration activities.FindingsThe paper highlights how the ASC promotes an integrated approach to managing both activities. By incorporating exploitation activities (cost reduction, strategic alliances), and facilitating exploration activities (process innovation, new market attraction), the ASC empowers hotels to streamline operations, develop novel offerings, and achieve enhanced operational efficiency and innovation.Research limitations/implicationsWe acknowledge limitations due to its specific focus on the hotel industry in Puebla City, suggesting that the results may not be universally applicable. We recommended that further investigation be conducted into the application of the Ambidextrous Scorecard (ASC) across different sectors and regions to enhance understanding of organizational ambidexterity. Exploring the impact of integrating exploitation and exploration activities across corporate areas could offer valuable insights for implementing the ASC in diverse business settings.Practical implicationsThe paper indicates that hotels can achieve ambidexterity by integrating exploitation and exploration activities using the Balanced Scorecard. This approach enhances competitiveness, allowing hotels to anticipate and respond to market trends quickly. It highlights the significance of considering ambidexterity across all organizational areas to ensure sustained adaptability and performance in dynamic environments.Originality/valueThis paper introduces the concept of integrated ambidexterity and the ASC as a novel tool for managing the balance between innovation and efficiency. The ASC transcends the hotel industry, potentially benefiting various service sectors by facilitating a more integrated approach to organizational performance.

ANALYZING HOTEL DATA-DRIVEN SYSTEM BY USING DATA SCIENCE TECHNIQUES

In the past few years, both the City Hotel and Resort Hotel have experienced significant increases in their cancellation rates. As a result, both hotels are currently facing a range of challenges, such as reduced revenue and underutilized hotel rooms. Therefore, the top priority for both hotels is to reduce their cancellation rates, which will enhance their efficiency in generating revenue. This report focuses on the analysis of hotel booking cancellations and other factors that do not directly impact their business and annual revenue generation.

Sustainability Practices and Brand Identity in City Hotels: The Moderating Impact of Guests’ Length of Stay

Sustainability Practices and Brand Identity in City Hotels: The Moderating Impact of Guests’ Length of Stay

When and why does customization reduce booking cancellations? Field evidence from two hotels

PurposeThis study employs S-D Logic to examine the hotel booking behaviors of individuals, with a focus on the impact of service customization on service cancellation. Additionally, the moderating role of social co-creation is explored to provide further insight.Design/methodology/approachThe paper draws on booking data from two hotels: a resort hotel with 40,060 recorded bookings, including 11,122 cancellations, and bookings from a city hotel with 79,330 bookings, including 33,102 cancellations.FindingsThe result reveals that bookings with higher levels of initial customization, such as special requests, are more likely to be modified later and less likely to be canceled. Interestingly, while multi-adult bookings were found to have a higher cancellation rate than individual bookings, the effects of customization commitment were more pronounced for multi-adult bookings.Originality/valueThis paper is the first to establish a connection between service customization, the number of adults on a booking and the likelihood of cancellation, thus providing new empirical evidence for the emergence of customization effects in services. Additionally, the study identifies important contingencies based on the number of consumers in a booking.

Characterization of the Innovation Management of the Hotel Portoviejo

Purpose: The purpose of the research is aimed at characterizing the innovative behavior of a city hotel in Portoviejo based on the low level of technological innovation. Theoretical Framework: Innovation transcends all organizations, the traditional interpretation of the concept related to patents and inventions has gone down in history. Today in the business world of high competitiveness and high uncertainty the maxim is: innovate or perish. What this work proposes is related to the management of innovation, but not in manufacturing, but in services, where the technological level also increases dramatically, and high qualifications and careful customer service are required. The applied model is based on the functions of Technology and Innovation Management (GTI), these are: technology inventory, technology enrichment, technology optimization, technological evaluation, and technology protection. Method: The research is qualitative and quantitative with an exploratory and descriptive study with a non-experimental design and the Technology and Innovation management model is supported by the MINGI SOFWARE, which is based on the functions of the GTI and presents tools that characterize and evaluate the process. innovative. In this study, the analysis of business perspectives, the determination of the business model (Traditional or innovative), and the innovative culture of the Hotel are determined as innovative tools. Results and Conclusion: As a result, an innovative characterization of the accommodation, restoration and recreation processes is obtained; concluding that the hotel follows traditional management practices, its business perspective is aimed at sales and not the market and its innovative culture is low, hence to achieve a sustainable service process it must establish an action plan that allows the breaking of the gaps to reach a higher stage with good innovation management practices. Implications of the Research: The main contribution is in the application of the GTI characterizing tools in Ecuador and the projection necessary to increase the innovative intensity in the hotel activity. Originality/Value: The work presents originality, since the model has not been applied in South America and can contribute to good socio-environmental management practices in the hotel business.

Human Resource Management Practices among Selected Hotels in Mandaue and Cebu Cities: A Phenomenological Study

Human Resource Management Practices among Selected Hotels in Mandaue and Cebu Cities: A Phenomenological Study

Adoption of Contemporary Technologies Among Hotels in Zimbabwe: A Case of City Hotels in Harare

Numerous studies have shown that leading hotels of the world take a lead in implementing the latest trends in Information Communication Technologies (ICTs) systems. However, most of the hotels in Zimbabwe are usually reactive with the pace at which they are embracing and using the ICT systems. Hence, the study explores extant literature using the scoping review approach to explain the current technological developments shaping the hotel sub-sector. This research explores the tourism and hospitality industry from a global point of view, highlighting the pros and cons brought about by the hotel industry embracing modern technologies. The following objectives specifically guided the research: to explore level of adoption of new technologies usage in Harare hotels, to establish the merits and hindrances encountered by hoteliers in the adoption of new technologies by Harare hotels. Strategies that can be adopted by hotels in Zimbabwe to enhance the contribution of new technologies have been suggested. Hotels in Zimbabwe are aware of the benefits that are obtained through the adoption of new technologies such as: value creation, improved communication, low cost of production, and improved productivity among others. The findings of the study indicate that there is underutilization of ICT by Harare hotels due many challenges that include: limited investments in ICT applications, expensive ICT infrastructure, lack of expertise and technical know-how in new technologies and software, and limited telecommunications infrastructure. The study came up with the following recommendations to the hoteliers: to be transparent when implementing new technologies, to involve employees, to socialize and capacitate all key stakeholders in order to ensure that they are ready to embrace new technologies. Also the management must give all the necessary support to the employees and equip them with the essential skills.

CSR perceptions and practices in small hotels in urban cities

PurposeThis study aims to examine the perception and practices related to Corporate Social Responsibility (CSR) implemented in Small and Medium-sized Enterprises (SMEs), focussing on small hotels in London.Design/methodology/approachA qualitative research design comprising detailed semi-structured interviews was employed with 12 small hotel owner-managers in central London and its outskirts. The study adopts a social constructionist approach to explore CSR perspectives and practices, along with a social capital framework to investigate how CSR is perceived at the individual level and consequently manifested into CSR practices.FindingsThe findings indicate that a small hotel’s implementation of CSR is influenced by long-term versus short-term considerations, as well as socio-economic and socio-political conditions. Individual-level factors, like hoteliers’ CSR conceptualisation and personal and business values, affect CSR adoption in small hotels. Lastly, institutional-level factors, such as ineffective institutional participation and the hotelier’s cultural background against the cosmopolitan context of a big city, have contributed to a muted response to socially responsible issues.Research limitations/implicationsThis study was conducted with a limited sample of 12 participants from small hotels in London and its outskirts, which may limit the generalisability of the findings. Future research could enhance these findings by involving a larger and more diverse group of participants from various urban areas, potentially employing a quantitative research approach for broader applicability. This study’s insights can guide policymakers in educating small business owners on CSR benefits and implementation. It also proposes how governments could encourage sustainable practices among small hotels seeking to enhance their reputation. Moreover, these findings enable small businesses to develop their stakeholder strategies for greater CSR initiatives.Originality/valueThis study integrates social capital theory into investigating CSR in small hotels in London, broadening the literature on CSR perception and integration, particularly in SMEs and the hospitality sector.

Hotel Performance in the Guangdong-Hong Kong-Macau Greater Bay Area: A Non-Homogeneous Perspective

Improving upon previous studies on hotel performance evaluation in terms of efficiency, which usually treat different hotels as homogeneous in their product provision, this study examines the performance of 53 hotels in the Guangdong-Hong Kong-Macau Greater Bay Area (GBA) during 2015 to 2019, by employing data envelopment analysis with a non-homogeneous decision making units (DMUs) model. The results show that the hotels in GBA were inefficient, and those with high product diversification are generally closer to achieving optimal efficiency levels, particularly those providing rooms, food and beverage, meeting services, and spa services, while those providing only rooms had the worst performance. Among the GBA cities included in this study, the non-homogeneous efficiency scores of the hotels in Guangzhou outperformed those of hotels in the other cities, and the overall hotel efficiency score of the core cities was better than that of the key node cities.

The Ability of Students in the Hospitality Accommodation Program at Vocational High School to Write Paragraphs Wsing English Terms in the Food and Beverage Service Subject

Purpose of the study: This research aims to determine the ability of class XI students of Vocational High School 4 in Jambi City hotel accommodation skills program in writing paragraphs using English terms contained in the Food and Beverage Service subject.
 Methodology: The population in this study were class XI students of the Hospitality Accommodation Skills Program at Vocational High School 4 in Jambi City, a sample of 34 class X1 students in hotel accommodation 2 as respondents. The data collection technique uses the test method. The data obtained were analyzed using quantitative descriptive analysis formulas with mean, median, mode.
 Main Findings: The results showed that the majority of students demonstrated adequate abilities in expressing ideas and concepts related to food and beverage service in English. However, there are still some students who face difficulties in applying competence and appropriate grammar in this specific context. Therefore, there is a need for a more focused and interactive learning approach to improve students' writing skills in this subject.
 Novelty/Originality of this study: The research makes a significant contribution to the understanding of the challenges and potential in English language learning in the hospitality sector. It is hoped that the results of this research will not only provide a deeper understanding of students' abilities in using English, but also highlight effective learning strategies in improving students' language skills in contexts relevant to the hospitality industry.

REVIVAL OF THE HOTEL INDUSTRY: THE IMPACT OF FOOD WASTE REDUCTION ON SERBIA’S ECONOMIC PROSPECTS

Food waste represents a global issue with serious economic, environmental, and social implications. This study investigates the impact of food waste on the economic stability of hotels and restaurants in the Republic of Serbia using a structural modeling approach. The survey included 136 managers across 30 hotels in various cities and mountainous regions of the Republic of Serbia. Results indicate a high awareness of the food waste issue and identify key factors affecting the economic stability of these enterprises. Although no significant link was found between biodiversity, climate, and environment, as well as economy with economic stability, a positive relationship between social environment and economic stability was discovered. This research model provides a deeper understanding of the factors shaping food waste management practices in hotels and restaurants, thereby offering guidelines for enhancing the economic stability of these sectors.

Investigating the impact of resilience on job satisfaction and work engagement, and the moderating role of hotel employees’ work experience during the COVID-19 pandemic

This study investigates the relationships among hotel employees’ resilience, job satisfaction, and work engagement. It also explores the mediating role of job satisfaction and the moderating role of hotel employees’ work experience. The hypotheses are examined using data collected from 454 employees working in 4- and 5-star hotels in major cities in Thailand, including Bangkok, Pattaya, and Phuket. Findings highlight the significant effect of resilience on the job satisfaction and work engagement of employees. Job satisfaction is confirmed as a mediator, while work experience is a moderator that increases the influence of resilience on the job satisfaction of senior hotel employees. The discussions and implications of the research findings are presented.

The Global Rise of the British Property Development Sector, 1945–1975

Abstract In the three decades after 1945 the British property development sector exploded in size and began operating on a worldwide scale. The largest property companies in the world were British in this era and they built office blocks, shopping centres and hotels in cities all over the world. These overseas property developments overlapped firmly with the pre-existing political and economic geographies of empire, and their speculative transnational financing was made possible by allying with London’s financial sector and the world of ‘gentlemanly capitalism’. This article surveys the rise, financialization, and imperially inflected internationalization of the British property development sector in this period, showing how property companies capitalized upon post-war Britain’s developer-friendly urban renewal order, internationalist financial sector, and inherited imperial advantages even as many of the formal political structures of empire were being dismantled. In the post-war decades, the remnants of empire as a commercial world system provided Britain’s property developers with vital stepping stones towards the fully globalized forms of financialized real-estate development that shape cities around the world today.

Prof. Nevzat Tarhan: "Plastic surgery should also be related to the psychological health of patients"

The congress, which was held on September 26-29 at İstanbul Ataşehir Selectum City Hotel, attracted great attention.

Toward Regenerative Hospitality Business Models: The Case of “Hortel”

Due to the ecologically unfavorable state of the living world, any formal commitment made by the accommodation sector for the practical implementation of corporate social responsibility (CSR) strategies needs to be followed up by a credible plan, courageous action, and an attentive monitoring and reporting phase. Only in this way can high-end hotels in cities emerge as regenerative sustainability (RS) hubs and better amalgamate whole life-cycle thinking and economic performance in their day-to-day activities. This paper provides a detailed literature review of the ongoing transformation of the hospitality sector toward the RS paradigm, which is a concept that underpins Hortel’s business model. Hortel is then contextualized as the first example of an eco-innovative turnkey business-to-business (B2B) service for a high-end hotel with an annexed restaurant. Hortel implemented nature-based solutions adapted to the hospitality sector in order to contribute to local urban biodiversity and bring hotel clients closer to nature through biophilic tactics. Services like Hortel can support, with today’s resources and competences, hotels that are putting at the core of their business model planetary health and societal well-being. It also includes the description of the prototype built at Four Points by Sheraton Catania, the monitoring phase that lasted between 2016 and 2017, and other strategic business-related initiatives. This paper also contributes to the advancement of the literature discussing regenerative business models, which to date has been a largely unexplored aspect of hospitality.