Investigating the impact of resilience on job satisfaction and work engagement, and the moderating role of hotel employees’ work experience during the COVID-19 pandemic

Abstract

This study investigates the relationships among hotel employees’ resilience, job satisfaction, and work engagement. It also explores the mediating role of job satisfaction and the moderating role of hotel employees’ work experience. The hypotheses are examined using data collected from 454 employees working in 4- and 5-star hotels in major cities in Thailand, including Bangkok, Pattaya, and Phuket. Findings highlight the significant effect of resilience on the job satisfaction and work engagement of employees. Job satisfaction is confirmed as a mediator, while work experience is a moderator that increases the influence of resilience on the job satisfaction of senior hotel employees. The discussions and implications of the research findings are presented.