Hotel Companies Research Articles

Improving methods of state support for the tourism and hospitality industry in the context of digitalization

The article is devoted to improving the methods of state support for the tourism and hospitality industry in the context of digitalization. It is proved that the policy in the field of tourism and hospitality industry should take into account the goals of socio-economic policy that determines the line of reforms. The authors state that the tourism and hospitality industry has become a special system that combines both the historical and cultural heritage of the state and the most recent information technologies in the field of territorial development and communications, as well as note that tourist and hotel companies are digitalizing their activities rigorously and effectively, receiving significant revenues.

호텔기업 인적자원관리가 기업신뢰 및 직무만족에 미치는 영향

This study identifies causal relationships between human resource management, corporate trust, and job satisfaction among luxury hotel employees, and presents measures to achieve sustainable growth outcomes beyond academic development.<BR> First, the hypothesis that the sub-factors of human resource management and employment compensation factors would have a significant (+) effect on entity trust was supported, but participation opportunity factors did not have a significant (+) effect on entity trust. Second, the hypothesis that sub-factors of human resource management, opportunities for participation, capacity promotion and employment compensation factors, would all have a significant (+) effect on job satisfaction was supported. Thirdly, the hypothesis that trust would have a significant (+) effect on job satisfaction was supported.<BR> Consequently, confidence in the entity would improve if the determination criteria for wages were reasonable, transparent, and fair wages were compensated by considering the difficulty of the job. In addition, it will be necessary to make organizational management efforts to improve job satisfaction and develop hotel companies by matching the desires of hotel companies and employees.

한국 호텔기업의 루키즘 지향(Lookism-oriented) 고용과 조직유효성의 관계 연구: 조직공정성의 매개효과를 중심으로

The purpose of this study was to evaluate how employees perceived lookism-oriented employment which involves the concept of ‘beauty-oriented Korean culture’, ‘physical related’, ‘appearance related’, ‘Korean legislation’, ‘appearance-oriented employment environment’ and how it influenced organizational effectiveness by applying procedure justice and interactional justice and employing the SEM(Structural Equation Modeling) approach. The survey was conducted from September 2nd to the 30<SUP>th</SUP> of 2019, and a total number of 315 responses who were working at hotels in Seoul and Busan were used for the final analysis. The results of this study demonstrated that the ‘beauty oriented’, ‘physical related’, ‘appearance related’, ‘Korean legislation’, ‘appearance-oriented employment environment’ had a positive influence on interactional justice in hotel companies. This study found that hotel provides the training opportunity to managers to refrain from mentioning the issue of appearance related in the aspect of improving organizational effectiveness.

Pengaruh Tingkat Suku Bunga, Inflasi Dan Nilai Kurs Terhadap Harga Saham Perusahaan Perhotelan Yang Terdaftar Di Bursa Efek Indonesia Per Triwulannya Periode 2016-2018

This study aims to determine and analyze the factors that affect stock prices through appropriate ratio analysis. As for the ratio of interest rates, inflation and exchange rates. Researchers want to know and analyze the effect partially or simultaneously between interest rates, inflation, and exchange rates on stock prices. This research is a quantitative study using secondary data. The object of this research is hotel companies listed on the Indonesia Stock Exchange for the period 2016-2018. The sample used in this study were 3 hotel with certain characteristics. The results of research simultaneously using the F test show that there is no influence between interest rates, inflation and exchange rates on stock prices because the calculated value is smaller than the table. Partially with the t test it can be concluded that there is no influence between interest rates on stock prices because the tcount value in the interest rate variable is smaller than the t table. Likewise, the t calculation of inflation and the exchange rate is smaller than the t table, so that there is no partial effect of the two variables on stock prices.&#x0D; Keywords: Stock Prices, Interest Rates, Inflation and Exchange Rates

The Effects of Corporate Social Responsibility Activities on Business Performance

ABSTRACT This study aims to examine the effects of CSR activities of Korean hospitality companies on their business performance. In addition, this study examines the effects of CSR activities of hotel companies among hospitality companies on their business performance. Donation is a representative activity of CSR. Analyses show that hospitality companies’ CSR activities have positive effects on their business performance. On the other hand, hotel companies’ CSR activities have negative effects on their business performance. The present study is meaningful in that it investigated the relationship between CSR activities, which have rarely been conducted in the hospitality industry, and business performance. Hotel companies should make more efforts so that their CSR activities would result in good business performance.

Crisis Leadership in a Hotel Industry during COVID-19 Pandemic in Thailand

As previous literatures and research demonstrated the importance of crisis leadership, the major purpose of this article was to identify the significance of crisis leadership during COVID-19 Pandemic. Numerous key characteristics of crisis leadership were proposed in many sources. During COVID-19 pandemic, the plea for crisis leadership is unavoidable in all business arenas. Nonetheless, as hotel industry has been severely affected by COVID-19, this article needed to explore whether or not crisis leadership played a vital role on mitigating the crisis. Three listed hotel companies in Stock Exchange of Thailand (SET) were selected as the cases for analysis. Results demonstrated that only one company among these three hotel companies could earn positive net profit income during the pandemic while the other two companies ended up with negative net income. Despite CEOs of these hotel companies implemented key qualities of crisis leadership, the results were not the equivalent in terms of financial performance depending on several hidden forces that were excluded in this analysis, which outlined the limitations of this study. Hence, the repetitive study and analysis with additional approaches and information were recommended.

Gender and Bankruptcy: A Hotel Survival Econometric Analysis

This study’s objective was to understand how chief executive officers’ (CEOs) gender affects hotel businesses’ survival. Female managers’ influence has already been examined in other sectors, but researchers have not studied women CEOs’ role in hotel management and survival. A sample of 2615 Spanish hotel companies was examined during the period 2005–2018 for how their survival was affected by the variables of financial aspects, years of experience and the principal hotel executive’s gender. An econometrics-based survival analysis was conducted using a single complementary log-log model and panel data. The results indicate that some financial variables, such as sales, working capital to total assets ratio and each company’s experience, influence hotel businesses’ survival. The main finding was that women CEOs increase hotels’ survival rate. This CEO gender study is a novelty in the literature on hotel survival.

Millennials Revisit Intention Based-Perceived Value in the Hospitality Industry: The Mediating Effect of Satisfaction

Recently, hotels have given significant attention to the millennials' generation, as they have become a niche market in the digital market era, and brought unique perspectives and values. Millennials have been raised as a new marketing goal for many hotel companies. Hotel Marketers consider Millennials' satisfaction and revisit intention as the most important strategies toward attracting them, to increase higher profit gain. Therefore, the purpose of this paper is two-fold. First, the study examines the hierarchical influence of the multiple dimensions of values perceived on the aspect of Millennials' satisfaction and revisits intention in the hospitality industry. Second, the study attempts to re-arrange the power of value perceived toward the digital generation from a hotel marketing perceptive. The study used a survey that has been conducted through a well self-administrated questionnaire. The population of the study included all the millennial hotel guests in Alexandria, the North coast, and Hurghada, Egypt. Data were analyzed using Linear Regression, mean and standard deviation. The study results reveal that the dimensions of perceived value are strong positive predictors for Millennials' satisfaction and revisit intention and significantly play an important positive impact on Millennials satisfaction. Finally, the study suggests that focusing on millennials’ value perception strategy can help to raise competitive advantage.

호텔 서비스품질과 관계혜택, 고객만족에 관한 연구

In the reality of constant fierce competition, hotel companies can only survive by improving their services to meet the needs of customers. Relationship benefits, the same as service quality, are considered to be one of the important factors in improving hotel management and service improvement plans. Accordingly, this study aims to review the impact relationship between service quality, relationship benefits, and customer satisfaction perceived by tourists visiting the hotel. The purpose was to maximize the relationship benefits provided to customers and to present a marketing strategy for customer satisfaction, securing and retention. To achieve the purpose of the study, research hypotheses were established and data was collected from tourists who visited hotels in Jeonju, Jeollabuk-do from January 10 to March 28, 2021. The research results can be summarized as follows. First, it was verified that the service quality perceived by tourists visiting the hotel had a significant effect on the relationship benefits and customer satisfaction. Second, it was verified that the relationship benefits perceived by tourists visiting the hotel had a significant effect on customer satisfaction. And based on these important findings, the policy implications, limitations and future directions of the research were also discussed.

호텔기업 수요자 중심 기술혁신 지표의 중요도 및 우선순위 평가 : KANO model과 IPA를 활용한 비교분석 연구

This study suggested the direction of technological innovation centering on customers of the core value of hotel companies in the rapidly changing technological environment of hotel companies. The importance and priority evaluation of each scale was conducted in parallel with the KANO model and AHP to derive theoretical and practical implications. The implications were summarized by collecting the opinions of 18 industrial and academic experts as follows. Safety(41%) and Accuracy(36%) were derived as key attributes among the five factors, such as efficiency, accuracy, safety, convenience, and diversity, which were established as constituent factors of the technology innovation index. Among all 25 indicators, integrated system operation and utilization(efficiency), information system accuracy(accuracy), perfect information for use and business processing(accuracy), stability that prioritizes customer safety(safety), customer personal information Eight indicators were derived as key indicators, including management(safety), ensuring physical safety inside the hotel(safety), flexible response to customer complaints(convenience), and timeliness management for information management(diversity).

Workplace Innovation and Organizational Performance in the Hospitality Industry

Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates workplace innovation in the Dutch hotel industry, in three- and four-star hotels in the Netherlands, by comparing them to other industries. Two samples were questioned using the Workplace Innovation survey created by the Dutch Network of Social Innovation (NSI). The first was conducted in the hospitality industry, and these data were compared with data collected in a sample of other industries. Results suggest that greater strategic orientation on workplace innovation and talent development has a positive influence on four factors of organizational performance. Greater internal rates of change, the ability to self-organize, and investment in knowledge also had positive influences on three of the factors—growth in revenue, sustainability, and absenteeism. Results also suggest that the hospitality industry has lower workplace innovation than other industries. However, no recent research has assessed to what degree the hospitality industry fosters workplace innovation, especially in the Netherlands. Next to that, only few studies have examined management in the Dutch hotel industry, how workplace innovation is used there, and whether it improves practices.

The Potential of The Hotel Industry In Pandemic Era Based On Finance Performance Point Of View, Case Study: Indonesia

This article aims to investigate and analyze the potential of the hospitality industry by comparing the potential occupancy rates and hotel revenues of foreign and domestic tourists. This investigation uses an investigation of company data obtained from reports from hotel companies throughout Indonesia which are listed on the Indonesia Stock Exchange and secondary data obtained from world banks and other reliable data. This study uses behavioral data analysis using Threshold Autoregressive from 2000 to 2019. It was found that domestic tourists are a new hope that needs to be considered in surviving and restoring the hospitality industry after being exposed to the COVID-19 pandemic which has led hotel companies. temporarily closed operations and part of the hotel went bankrupt. Optimization of domestic tourists allowed the hotel industry to develop rapidly after the Covid-19 pandemic ended.

Marketing strategies and innovations of the hotel company

Marketing strategies and innovations of the hotel company

지각된 일과 삶의 균형이 삶의 질에 미치는 영향에 관한 연구: 직무만족, 여가만족, 복지제도 만족을 중심으로

The purpose of this study is to investigate the effects of leisure satisfaction and job satisfaction welfare system on work-life balance and quality of life. In this research, a survey was conducted on employees of five-star hotels located in five regions in Korea, and multiple regression analysis was used to investigate the hypothesis. Through the sub-factors of work-family and work-leisure on work-life balance, it was confirmed that the perception of work-family balance affects the satisfaction of leisure, which improves the quality of life. On the other hand, job satisfaction and satisfaction in the welfare system only affected work and home satisfaction. This can be attributed to irregular working conditions of hotel employees subject to research, which could lead to the need to supplement the system accordingly. However, since the data collected for this study has a difference in the ratio of working departments, and it was selected and conducted by random companies, there is a limit for the results of the research to be representative. Therefore, in the follow-up study, if the research is conducted on the human resources managers of each hotel company, it will be able to contribute effectively and realistically in improving the work-life balance and quality of life of hotel employees.

When my pay is lower than my expatriate colleagues: Where do the Hospitality Managers go from here?

Evidence suggests that the failure of expatriate managers has a great impact on MNCs in the hospitality industry. While this mainly stems from poor interrelationships with local subordinates, little is known about ways to ameliorate the detrimental effect. Given this, we examined the moderating roles of trust on compensation gap-work outcomes relationships. The Multilevel approach was used on a sample of 286 local team members and 32 expatriate team leaders from hotel companies in China. Results show that compensation gap between locals and expatriates relates negatively to local employee work outcomes. The negative compensation gap–work outcome relationship is moderated by trust. Affective trust significantly reduces the negative effect of compensation gap on employees’ satisfaction with expatriate managers and altruism towards them while cognitive trust minimizes the effect on job satisfaction and organizational commitment. We suggest an increase in trust dimensions to reduce perceived injustice in hospitality international management.

호텔기업의 경영자 능력이 타인자본비용에 미치는 영향

This study conducted a study on 35 five-star hotels in Korea to understand the impact of hotel companies' managerial capabilities on raising capital costs for others. The results of the study are as follows. First, the average cost of other debt for a hotel company is 3.64%, which is generally low for each company. The overall management of the hotel company is deemed to be good. Second, correlation analysis was conducted on variables such as cost of debt and managerial capabilities. The relationship between the liability ratio and the ROA was positive(+), and the relationship between management capability and the size of the entity was negative(-). Third, the hotel companies should expand its size along with its managerial ability to show influence on cost of debt for companies, thereby expanding its net profit and lowering its debt ratio. The manager of a hotel company needs to present his ability to continue to develop the company as well as manage financial indicators. In other words, hotel companies should be able to develop and proceed with various marketing strategies by utilizing their assets. Key

Comparison of Financial Performance Before and During COVID-19: Case Study of Hospitality Business, Indonesia

This study aims to determine and analyze whether there are differences between financial performance before and during the COVID-19 pandemic in hotel companies listed on the Indonesia Stock Exchange for the 2019-2020 period. The financial ratios used are liquidity ratios, solvency ratios, activity ratios, and profitability ratios. The population in this study is an industrial service company engaged in the hospitality sector for the 2019-2020 period. Sampling was done by the purposive sampling method. So, we obtained seven companies as samples. The data analysis method used is the paired sample t-test. The study result states First, the liquidity ratio of companies engaged in the hospitality sector is significantly different. Second, the solvency ratio of companies engaged in the hospitality sector did not differ significantly. Third, the activity ratio of companies engaged in the hospitality sector did not differ significantly. Fouth, the profitability ratios of companies engaged in the hospitality sector were not significantly different. This means that there is a difference in the company's profitability ratios. However, it did not have a significant effect before and during the COVID-19. This is seen from the analysis of the solvency ratios, which show that the three ratios used have a downward trend.

A Moderat ed Mediat ion model of t he Relat ionship between Part icipat ory Decision-making and Team Performance in Hotel Industry

Purpose: This study aimed to verify the impact of participatory decision-making (PDM) on team performance (TPF) in the hotel s department/team. In particular, it investigated the role of a mediator for creative self-efficacy (CSE) in the relationship between PDM and TPF. This study determined the optimal decision-making process in a service organization by verifying the controlled mediating effect of collective efficacy (CEF) in the relationship among PDM, CSE, and TPF. Design/methodology/approach: In this study, the 242 samples comprised luxury hotel workers. The analysis verified the hypothesis set by means of causal correlations among four variables using regression analysis and the process macro developed by Hayes (2013). Findings: The study revealed significant effects through the medium of CSE, although PDM did not have a direct impact on TPF. The moderating mediating effect of CEF on the mediating effect of CSE in the relationship between PDM and TPF was statistically significant. Research limitations/implications: This study focused on luxury hotels. The same hierarchy and team culture were assumed without considering the specific characteristics of each hotel team or department. Originality/value: This study proposed a suitable decision-making process model for efficient operation and employee motivation in hotel companies. The findings will contribute to a horizontal and open organizational culture, as well as the spread of PDM.

Impact Factors on Portuguese Hotels’ Liquidity

As a core activity in the tourism sector, hospitality accounts for the largest share of the sector’s revenue. The last few years, prior to the COVID-19 pandemic, have been years of strong growth both in the number of hotel companies and in the number of available rooms. The hospitality industry has also been betting on diversification as well as on the quality of its services. This activity has a strong impact on the various agents in the sector, thus it makes it essential to measure and analyze the sustainability of these hotels. One of the indicators that proficiently measure short-term sustainability is the company’s liquidity level, as it demonstrates its ability to meet short-term financial obligations. This type of indicator is useful since it provides relevant information not only for managers, but also for banks and lenders, and investors. Volatility is a characteristic of hotels which are associated with geographic location, implying changes in the main operating revenue indicators. In this sense, this research aimed to investigate if the ability to reimburse short-term responsibilities differs according to the geographic location, food and beverage service existence, official stars classification, and hotel size. Portuguese hotels with and without restaurants were analyzed in the 2013–2017 period and the number of available rooms and star rating were included in the database. All the information was obtained on SABI (a database of detailed financial information of Portuguese and Spanish companies) and RNET (the Portuguese Register of Tourist Enterprises). Findings show that the behavior of some hotels concerning short-term obligations does not differ much considering the location of the hotels. However, the Algarve and the North region have the highest values. In fact, the official star rating proved to have the greatest influence. The size of the hotels, as well as the existence of restaurants negatively influences liquidity. This information is very important for hotel investors. This study can also provide management information that allows more informed decision-making as well as the definition of corrective measures if necessary.

How High-Performance HR Practices and LMX Affect Employee Engagement and Creativity in Hospitality

The purpose of this article is to explore how the interactive effects of high-performance human resource (HR) practices and leader–member exchange (LMX) on employee engagement and creativity in hospitality. Based on the survey of 485 employees of hotel companies in China, the theoretical model was tested. The results showed that high-performance HR practices had a significant influence on employee engagement and creativity through psychological empowerment. In addition, the impact of high-performance HR practices on employee engagement was strengthened by LMX. This theoretical framework was empirically tested to better explain the motivational mechanisms underlying employee engagement and creativity and makes a valuable contribution to advancing the application of self-determination theory in hospitality.