Hotel Business Research Articles

Unlocking knowledge transfer dynamics across borders: key drivers in international strategic alliances

Purpose In today’s swiftly evolving and intensely competitive business landscape, organisations increasingly recognise the significance of cross-border collaborative partnerships. International Strategic Alliances (ISAs) have emerged as effective platforms to foster innovation and gain a competitive advantage. Within the context of the hotel industry, which epitomises international operations, this study aims to investigate the pivotal role of knowledge transfer (KT) in the performance of ISAs. Design/methodology/approach The research framework draws on the influence of technological drivers (TD), organisational drivers (OD) and individual drivers (ID) on successful KT within ISAs. By analysing data from managers and owners of international hotel businesses using Confirmatory Factor Analysis (CFA), this study empirically examines the relationships between these drivers and KT dynamics. Findings Findings highlight the direct impact of these drivers on KT and subsequent alliance performance. However, among these drivers, factors related to TDs, such as Web 2.0, knowledge management systems and IT infrastructure, generally received the highest values. Originality/value This study contributes to international business and knowledge management and sheds light on the intricate interactions between the drivers of KT and ISAs. The insights derived from this study provide a foundation for enhancing strategic alliance practices in a global context. By embracing KT mechanisms, organisations can harness collaborative potential, drive innovation and achieve sustainable growth.

The Influence of Firm Characteristics and Macroeconomic Factors on Financial Performance: Evidence from the Portuguese Hotel Industry

This study examines the determinants of the financial performance of the Portuguese hotel industry. Despite the economic relevance of the hotel industry and financial performance as an indicator of business survival, academic research on the factors that influence it in the context of this industry, particularly in Portugal, is not extensive. This study encompassed a sample of 738 hotel companies from 2016 to 2021, using data from the Orbis database. This research was based on the assumption that a company’s size, liquidity, the tangibility of its assets, and debt level influence financial performance in the hotel industry, as well as the assumption that gross domestic product and consumer sentiment also affect the business success of hotel companies. By applying a panel data methodology, the findings indicate that all variables showed significant influence on financial performance, except liquidity. The analysis also reveals that smaller companies were more negatively affected by the demand decline induced by the COVID-19 pandemic. To improve the financial performance of the Portuguese hotel industry, the findings suggest that policymakers must work towards ensuring diversified sources of financing for the hotel business, such as investment subsidies, so that companies can minimize debt, especially during periods of slow economic growth. Additionally, companies must promote management strategies that enhance self-financing. Both measures could help companies increase their size, taking advantage of good business opportunities to explore economies of scale.

Management Accounting Practices and Financial Performance of Hotel Business in Thailand: Are Contingency Theory Perspectives Still Relevant During the Covid-19 Pandemic?

This study examines the impact of perceived uncertainty on management accounting practices (MAPs) and financial performance in Thai hotels during the COVID-19 pandemic. Using Generalized Structured Composite Analysis (GSCA), results show that uncertainty significantly influences MAP implementation, enhancing financial performance. MAPs partially mediate the relationship between uncertainty and performance, indicating their role in addressing uncertainty but not fully explaining performance outcomes. This research highlights that MAPs should be seen not just as reactive measures but as proactive tools for building resilience in dynamic environments, offering insights into contingency theory application.

The big fat Indian wedding

Learning outcomes After completion of the case study, students will be able to recall the fundamental concepts of group arrival and the check-in process within the hotel industry; explain the various operational procedures used to enhance a smooth group check-in in hotels; use the steps defined in group check-in procedure to improve service efficiency in hotel operations; and examine and evaluate the optimal solution for a smooth group check-in for hotels. Case overview/synopsis “The Big Fat Indian Wedding” delves into the challenges faced by Hotel Plaza Blu, a business hotel in Pune, Maharashtra, in 2023. A big wedding group was arriving at the hotel, which comprised almost 350 adults and 120 children. Mr Parag Patil, the front office manager, had done all the preparations for group arrival but just one hour before the arrival Mr Suresh Menon, the group coordinator, came and informed that 150 additional guests would be arriving, as the other hotel, where arrangements for these guests were made, had a major electricity generator breakdown and the hotel was in complete blackout. Patil had the challenge of formulating an action plan to achieve a smooth group check-in with the last-minute changes. Complexity academic level Executive development programmes and graduate-level courses in non-profit hospitality and tourism management might benefit from this case study. The operational management courses in the BBA, UG management programmes might all benefit from using this case study. Supplementary materials Teaching notes are available for educators only. Subject code CSS 9: Operations and Logistics.

The Effect of Green Leadership Perception on Environmental Commitment, Awareness, and Employees’ Green Behavior in Hotel Businesses: Research from a Generation Cohort Theory Perspective

This study was carried out to determine the relationships between green leadership perceived by hotel employees and environmental commitment, environmental awareness, and employees’ green behavior. In contrast to previous research in the literature, this study also examines the moderating role of generation in these relationships. The study was carried with employees of five-star hotel in Turkey. The data were analyzed with IBM SPSS AMOS 22 programs and significant effects between certain variables were detected. In addition, the research results indicate that generation has a moderating role in the relationships between green leadership, environmental awareness, and environmental commitment. As a result of the evaluation, a number of theoretical and practical contributions are presented for academicians working in the literature, sector representatives, and hotel business managers.

Credit Cost Management and Financial Performance of Hotel Businesses in Kenya

This study explores the impact of credit cost management on the financial performance of businesses in Kenya's hospitality sector. Specifically, it examines how interest rates, loan collateral, and loan repayment terms influence the profitability and financial stability of small and medium-sized enterprises (SMEs) in the industry. The study is supported by Loanable funds theory, Credit scorecards theory and Tradeoff theory. Through a desk review of existing literature, the study identifies that high interest rates increase the cost of borrowing, creating financial pressure on businesses, while lower rates support profitability. Loan collateral is found to be a major determinant of access to credit, with businesses that provide sufficient collateral securing loans more easily. Flexible loan repayment terms contribute to better cash flow management and liquidity, improving overall financial performance. The study concludes that effective credit cost management is critical for the success of hospitality businesses and recommends that financial institutions and policymakers collaborate to provide more favorable credit terms, including lower interest rates, reduced collateral requirements, and more flexible repayment options. Increased transparency in loan agreements and government interventions to support SMEs are also essential for fostering financial growth in the sector.

Employee’s Security and Health Augmentation in the Hotel Sector

The vibrant and quick-paced environment that defines the hotel sector is defined by a strong emphasis on employee welfare. This study examines the various aspects of worker health and safety in the context of the hospitality sector with the goal of identifying problems, prevalent behaviors, and appropriate remedial measures. The study uses a mixed-methods approach, combining quantitative analysis of safety event data with qualitative interviews with important industry players. In-depth interviews with hotel managers, staff members, and safety specialists are conducted as part of the qualitative component to elucidate the myriad difficulties faced by hotel staff in upholding their health and safety. The effects of irregular work schedules and sleep patterns, workplace stress, and ergonomic considerations all emerge as major themes. The study also examines how well the current training and safety practices work, looking for flaws and potential improvement areas. The study examines historical safety event data from a wide range of hotels on the quantitative front. The goal of this analysis is to spot trends, prevalent accident causes, and geographic regions with a higher prevalence of safety concerns. The results offer a data-driven framework for creating focused interventions and preventive actions. The research also examines how technology can support initiatives to increase employee safety in hotels. We investigate the possibilities for real-time monitoring systems, wearable technology, and enhanced training simulations to improve safety awareness and reactivity. A series of suggestions for enhancing employee health and safety in the hotel business are provided as part of the study's conclusion. The incorporation of technical solutions, specialized training programs, and changes to policy are all included in these suggestions. The hotel business may cultivate a safer and healthier work environment by resolving the issues mentioned, enhancing overall employee well-being and assisting in the industry's long-term success.

The Offer and the Importance of Culture and Art in the Business Tourism Sector

Hotel businesses often look for ways to differentiate themselves and offer a new experience to their guests. Partnering with the creative industry can play an important role. In this context, many hotels are closely linked to various forms of culture and are an important part of the creative industry. This relationship impacts on local cultures as tourism businesses act as an object to enhance and promote the culture of a community and provide a diverse and experiential experience for visitors. In this way, many hotels contain artwork and design elements within their premises, aiming to showcase local culture and encourage creativity. Guests can enjoy a pleasant atmosphere based on local art and design, and the inclusion of painting, music, theatre, music and dance events and gastronomy festivals seem to help occupancy and the possibility of high room rates in the hotel business.

Influence Quality of Service and Hotel Image to Loyalty Through Hotel Customer Trust in Gorontalo City

The economic growth of Gorontalo City has had an impact on many entrepreneurs who invest in various fields, including the world of hotels. One way to maintain its existence is that hotel business players must be loyal to the customers. This study is to analyze the effect of service quality and hotel image on customer trust. The effects of service quality and hotel image on customer loyalty. The effects of customer trust on customer loyalty. Customer trust mediates the effects of service quality and hotel image on customer loyalty. The research population is guests who stay at hotels in the city of Gorontalo totaling 671 hotel guests with a research sample of 250 hotel guests. The analytical technique used is descriptive statistics so as to produce the average value (mean) of each indicator. The results showed that hotel customers in Gorontalo City strongly agree that service quality is formed by tangibles, reliability, responsiveness. Keywords: service quality, hotel image, customer trust, customer loyal

Is Business Sustainability Possible? The Moderating Role of Place of Work in the Relationship between Hotel Safety Culture, Job Satisfaction, Organizational Commitment and Customer-Oriented Behavior: A Cross-Regional Study

Safety culture is a key feature between employees’ job performance and organizational commitment. Hotel businesses are an important component of the service sector, and a customer-oriented approach in these businesses increases organizational performance. Therefore, the increased organizational commitment of employees plays an important role in the implementation of a customer-oriented approach. In this study, hotel safety culture, which is one of the important factors for business performance sustainability, is examined. In addition, the effect of hotel safety culture on job satisfaction, organizational commitment and customer-oriented behavior is examined. In this context, the research data were collected from the employees of 5-star hotels operating in Antalya and Doha through a questionnaire. The data were analyzed using PLS-SEM 4.0. As a result of the research, some significant effects were found between the variables in the hypothetical research model. Based on the results obtained, theoretically, in support of the studies in the literature, a positive relationship was found between perceived safety culture and employees’ job performance. Accordingly, as practical suggestions, it is recommended that hotel managers take measures to increase the safety culture (staff training, increasing physical measures, making warning signs visible, etc.).

The Effect of Online Music Therapy Interventions on Reducing Stress Levels in Small Hotel Managers: A Mixed-Methods Pilot Study

Abstract The rapidly changing business environment and increasing uncertainties due to the coronavirus disease 2019 pandemic since 2020 have led to heightened stress levels among managers. This study employed a mixed-method design to examine the effects of online music therapy interventions on reducing stress levels in small hotel managers. Thirteen managers participated in the online music therapy program, which consisted of six weekly music therapy sessions and self-guided music interventions for practice during the week. The music therapy interventions included music-assisted relaxation, improvisation, music listening with drawing, moving with music, song discussion, songwriting, and singing. The intake questionnaire collected participants’ demographic information and musical backgrounds. The Thai Perceived Stress Scale-10 (T-PSS-10) and Visual Analog Scale of Stress (VAS-S) were used to measure perceived stress levels. A paired t-test analysis compared the average participants’ perceived stress scores between pre and post-tests. Results demonstrated a significant reduction in perceived stress scores. Both the VAS-S for music therapy interventions and self-guided music interventions showed significant decreases after participation in each music therapy session and self-guided practice. In conclusion, online music therapy interventions can effectively reduce the perceived stress levels of managers facing uncertainty in small hotel businesses.

Transformational Leadership and Employee Satisfaction on Employee Loyalty: The Mediating Role of Employee Engagement

Research aims: This study investigates employee loyalty among hospitality businesses despite improvements after the pandemic. It scrutinizes the influence of transformational leadership on employee satisfaction, engagement, and loyalty and assesses the mediating role of employee engagement.Design/Methodology/Approach: A quantitative design was implemented, and data were collected employing a questionnaire circulated to 261 employees. Then, the accumulated data was investigated using the Smart PLS 3.2.9 application.Research findings: The study highlights that transformational leadership affects employee loyalty while employee satisfaction does not. Employee engagement mediates the linkage between transformational leadership and employee satisfaction and loyalty. Employees need satisfaction to cover their turnover chances and remain loyal.Theoretical Contribution/Originality: The study expands the existing literature concerning the role of transformational leadership and job satisfaction in reinforcing employee loyalty. This type of study is infrequently due to its significant focus on performance.Practitioners/Policy Implications: Hotel business managers pay more attention to employee engagement in every activity. Accordingly, employee loyalty can be maintained, impacting hotel performance.Research Limitations/Implications: This study was performed on the four-star hotels. Consequently, these results cannot be fully implemented in different businesses. Various further elaborations are required to make it applicable to different sectors.

Perception of Work Culture and Ethics at Hotels - IHM Guwahati Graduate Students' Perspective

The total culture of a company or a hotel includes its ethical culture. It displays how a company treats morality and moral conduct. The work culture and ethics in hotels will be examined through the lens of Institute of Hotel Management (IHM) Guwahati alumni in this research study. The purpose of the study is to comprehend how these individuals view and interact with work ethics and culture in the hotel business. The hospitality sector is renowned for its diverse and demanding work environment, making the examination of work culture and ethics particularly pertinent. IHM Guwahati, an esteemed institution in the field, serves as a valuable source of insight into the experiences and perspectives of individuals who have undergone formal training and work experience in this industry. Students discovered that peer pressure, leadership philosophies, corporate ideals, and equitable pay are important determinants of moral conduct using a combination of qualitative and quantitative study. To promote ethical behaviour and professional development, they underlined the necessity of open communication, transparent policies, and frequent ethical training. It is observed that after implementing a mixed-method approach, in order to promote a strong ethical work culture, the research supports ongoing training, incentive programs, and reporting procedures. In order to raise ethical standards in hotels, it emphasizes the significance of incorporating ethics into hospitality education and advocates for equitable treatment and leadership development.

Forecasting Occupancy Rate using Neural Network and Decision Tree at Hotel X

Occupancy rate is a critical factor in a hotel because it is used to measure the operational success of a hotel. The higher the hotel occupancy rate, the more successful the hotel business is in generating revenue. In the hospitality business, occupancy rates are very important to monitor and analyse as marketing strategies and pricing policies. This study compares the forecasting of occupancy rates at Hotel X using neural network method and decision tree method. The dataset used in this study is room available, room sold, and available occupancy percentage data at Hotel X from April 2018 to June 2023. The simulation was carried out by dividing the data into training data and testing data with a percentage ratio of 70:30, 75:25, 80:20, 85:15, and 90:10. The forecasting results that have been carried out using a neural network with one hidden layer have an optimal RSME result of 0.010 for split data of 70%:30% and 80%:20% while using a neural network with two hidden layers the optimal result of RSME is 0.013 for split data of 75%:25%. Forecasting results using decision tree RSME optimal results of 0.022 for split data 85%:15% and 90%:10%. From this forecasting, the most optimal results use a neural network with one hidden layer for data splits of 70%:30% and 80%:20% with RSME results of 0.010. The results of the research can be used by Hotel X as a policy determination in the next hotel management.

Ethnoeconomy of Europe: Turkish Segment

The article examines the ethnic factor of the European economy. The migration of the Turks to Europe in the 1960s, formed a special segment of entrepreneurship in the region. A significant part of it was occupied by the representatives of the Turkish diaspora. Several factors including the social one contribute to the active development of the Turkish ethno-business in the European space. In addition, the formation and prosperity of the Turkish ethnic entrepreneurship in Europe is influenced by the high development of family and clan relations as well as the presence of various kinds of auxiliary mechanisms in the form of trade unions and business associations. In the context of small and medium-sized businesses, the key attention is paid to the development of the Turkish fast food industry related to the organization of food outlets, the hotel business, the provision of general services as well as tourism and logistics services. Large network business and transnational corporations of Turkey in most cases are engaged in such areas as: restaurant business; hotel business, including the construction of hotels; distribution of retail chains and Turkish brands. Islamic banking has also become a relatively new rapidly developing area of the Turkish ethnobusiness. The author concludes that the Turkish migration has significantly changed the nature of the European business. However, despite the wide representation of Turkish entrepreneurs in Europe, not all of them achieve the desired success and often face various kinds of discriminatory policies of the European authorities that restrict their activities.

The Mediating Role of Employee Energy in the Impact of Perceived Organizational Support on Creative Behaviors: An Application in Hotel Businesses

Purpose-The aim of this research is to determine the impact of perceived organizational support on creative behaviors and the mediating role of employee energy in this relationshipin hospitality businesses.In addition, determining the impact of organizational support on creative behaviors and employee energy and the impact of employee energy on creative behaviors constitute the sub-objectives of the study. Design/methodology/approach-In the research where quantitative research methods were adopted, field research was conducted with employees of five-star hotels operating in Mersin. In the study, a total of 362 questionnaires were collected using the questionnaire technique and the convenience sampling method. Collected data were analyzed by structural equation modeling using appropriate analysis programs.Findings-Analysis revealed a strong positive relationship among perceived organizational support, creative behavior, and employee energy. Research has shown that perceived organizational support has a positive impact on employees' creative behaviour and energy. In addition, it was concluded that employee energy positively affects creative behaviors. Finally, employee energy was found to be a key mediating variable that determined the impact of perceptions of organizational support on creative behaviors.Discussion-The research is among limited studies that examine the mediating role of employee energy in the relationship between perceived organizational support and creative behaviors in the context of hospitality businesses. Handled within the framework of the social change theory, this study discusses similar and different aspects in terms of theoretical and practical contributions and makes some suggestions for researchers and industry

Factors Influencing the Location of Hotel Businesses Catering to International Travelers in Bangkok

Abstract: This study investigates what makes international travelers pick hotel locations in Bangkok Thailand. The research tries to answer questions about location factors for international hotels and how these factors shape their decisions when choosing spots to serve international guests. The survey targeted select three to five-star hotels in Thailand's capital gathering just over 250 valid responses for analysis. Seven key factors came to light for international guests staying in Bangkok hotels: nearness to shopping centers, eateries, and tourist spots; ease of access; area wealth and appeal; rival hotels; hotel room size; and market focus. This study's results give us a deeper grasp of hotel placement in Bangkok. Looking at where top-tier hotels are, this paper points out some services that hotels in city centers should offer.

Управление досуговой деятельностью в отельном бизнесе: современные подходы и технологии

The development of cultural and entertainment programs is an integral part of the structure of recreation provided by hotels. The importance of this aspect in the context of the hotel business requires a more detailed study, opening up new opportunities to enhance its influence on the hospitality industry. The entertainment sector, closely related to the hotel business, demonstrates stable growth due to integration into the life of hotels. The main task of modern hotels is to meet the growing demands of visitors, which implies a variety of recreational activities offered. Such events influence the formation of tastes and the emotional background of vacationers. In addition, they serve as a source of additional profit and contribute to increasing the prestige of the institution, which directly affects its financial results. The objective of this research is to evaluate the significance and potentiality associated with the creation of cultural and leisure activities. These endeavors are anticipated to lay the groundwork for the development of holistic recreational propositions tailored for guests of hotels.

Understanding The Productivity and Loyalty of Millennial Employees in The Hotel Business: Preliminary Evidence

The company's ability to survive in a highly competitive environment relies heavily on employee productivity and loyalty. Contemporary millennial culture in the hotel industry is a topic of current societal discussion. Therefore, researchers have a keen interest in this area. The population for this study consists of all the employees belonging to the millennial generation working in the Front Office department of a 4-star hotel in Jakarta. The approach employs a combination of two distinct variables using both quantitative and qualitative methodologies. A total of 18 millennial employees from the front office department were surveyed, along with three interviewees consisting of the front office manager, assistant front office manager, and front office supervisor. Based on data collected through interviews, observations, and surveys, researchers have discovered that the millennial generation's front office department exhibits excellent employee productivity, characterised by a strong sense of enthusiasm and ambitious goals. However, the loyalty of the millennial generation towards their work is distinct. These employees frequently switch companies not due to a dislike for corporations, declining performance, or a poor work environment, but rather because they seek to gain extensive experience, build strong professional networks, and aspire to attain higher positions at a faster pace.

Обеспечение качественного сервиса и поддержание конкурентоспособности предприятий гостеприимства: переосмысление подходов к стимулированию персонала отрасли

Every company, including those in the hospitality industry, faces an important task — finding and using effective approaches to distributing tasks in order to reveal the capabilities of each employee of the company and improve overall productivity. The leading role in increasing productivity is played by activating the interest of employees. Analysis of this area allows us to understand what serves as a stimulus for labor activity and what elements influence decision-making when performing tasks. An effectively designed incentive system is an important resource for management, contributing to increased employee loyalty and growth of the organization's profits. Such a system must be well-thought-out, balanced and really attractive to employees. In the hotel business, such strategies become key due to the specifics of the starting conditions, where employee salaries are often lower than in other industries. This leads to an outflow of qualified specialists and a drop in overall efficiency. However, a well-designed and implemented motivational system can radically change the situation.