Perception of Work Culture and Ethics at Hotels - IHM Guwahati Graduate Students' Perspective

Abstract

The total culture of a company or a hotel includes its ethical culture. It displays how a company treats morality and moral conduct. The work culture and ethics in hotels will be examined through the lens of Institute of Hotel Management (IHM) Guwahati alumni in this research study. The purpose of the study is to comprehend how these individuals view and interact with work ethics and culture in the hotel business. The hospitality sector is renowned for its diverse and demanding work environment, making the examination of work culture and ethics particularly pertinent. IHM Guwahati, an esteemed institution in the field, serves as a valuable source of insight into the experiences and perspectives of individuals who have undergone formal training and work experience in this industry. Students discovered that peer pressure, leadership philosophies, corporate ideals, and equitable pay are important determinants of moral conduct using a combination of qualitative and quantitative study. To promote ethical behaviour and professional development, they underlined the necessity of open communication, transparent policies, and frequent ethical training. It is observed that after implementing a mixed-method approach, in order to promote a strong ethical work culture, the research supports ongoing training, incentive programs, and reporting procedures. In order to raise ethical standards in hotels, it emphasizes the significance of incorporating ethics into hospitality education and advocates for equitable treatment and leadership development.