Hotel Area Research Articles

WATER ABSORPTION AND SPECIFIC GRAVITY OF RECYCLED CONCRETE AGGREGATE FROM DEMOLISHING WASTE OF NAWABSHAH CITY

Concrete has been proved to be a leading construction material all over the world. Because of the demand for new structures, new construction is increasing day by day. This rapid demand of structures has increased the requirement of concrete. New structures are being constructed and old structures are being demolished. This results in the generation of construction waste on a large scale. The throwing away of this huge mass of construction waste has happened to a major social and environmental issue all around the world, mostly in developing countries. Therefore, a proper utilization of demolished waste is important in order to deal with this waste and have an alternate material for utilization in concrete. Therefore, experimental research has been conducted to utilize this waste as recycled coarse aggregates to partially replace natural coarse aggregates. Old concrete was collected from 5 locations in Nawabshah. After collecting all the material we used 5 samples from each source, so we used 25 samples of recycled aggregates. 25 samples of recycled coarse aggregate are tested for water absorption and specific gravity to understand its properties and compare to the natural coarse aggregates. The water absorption of recycled coarse aggregate is greater than the water absorption of natural coarse aggregates. Among these five sites of Nawabshah city, New Naka area’s recycled coarse aggregates have greater water absorption which is 5.8%. The specific gravity of recycled coarse aggregate is lower than the specific gravity of natural coarse aggregates. Among these five sites of Nawabshah city, New Naka & Mehran Hotel area’s have lesser specific gravity which is 2.237. So, these aggregates can be used in new constructions, but it is proposed to be initially utilized in low load areas.

Impact of Hotel Reservation Site Reviews on The Decision to Visit Andaz Bali

5-star hotels are the choice of tourists to stay because of the luxury and completeness of facilities and the quality of service is very satisfying. Andaz Bali is one of the largest and most luxurious 5-star hotels in the Sanur area. This study aims to compare guest reviews against the quality of service and facilities of Andaz Bali hotels. The study was conducted from February 2023 to July 2023. This type of research is comparative research. The data analysis technique used in this study is the Kruskal-Wallis Test to compare reviews (Y) against service quality (X1) and facilities (X2). If the results of the Kruskal-Wallis Test show a significant difference, then proceed with the Mann-Whitney Test. The sample in the study amounted to 60 online reviews taken from 3 (three) online travel agents, namely Agoda, Booking.com, and Traveloka. Sampling using non-probability sampling with purposive sampling techniques. Hypothesis testing using SPSS (Statistica Program and Service Solution) version 25.00 for windows. The results of this study showed that there was no significant difference (P > 0.05) from reviews on hotel reservation sites on the quality of service (X1) and facilities (X2). Guest reviews of the service quality are excellent. This can be seen from the many comments that state the hotel staff is very friendly and professional. Many guests found it very helpful during their stay at Andaz Bali. On the contrary, the guest's perception of the facility is bad. The cause is the lack of maintenance of buildings and facilities in the hotel area. In addition, cleanliness in the public areas around the hotel is not well maintained, especially in the beach area.
 Keywords: Reviews, Service Quality, Facilities, Visiting Decisions

A probabilistic bottom-up modelling approach for synthetic load profiles within the energy efficiency management of cruise ship cabins

A reliable estimate of the electrical demand is a decisive factor in the design of electric board systems on cruise ships. This applies to all areas of the ship, including the hotel area with its up to several thousand cabins, which account for a non-negligible share of the total energy demand. In this paper, a simplified bottom-up model that can depict the electrical demand cabins with high temporal resolution and thus support marine and electrical engineers in developing future on-board power grids is presented. Key-card data will be used as a basis to easily access the behaviour of passengers on board. Another benefit is that the key data of the electrical consumers can be easily adapted to different types of ships and cabins. By including the ships route it is possible to precisely calculate the heat input through the glazing at any time of day and to determine its effect on the air-conditioning requirement. The model presented here is therefore not limited to certain regions but can be used globally. The functionality of the model is demonstrated on the example of a Caribbean cruise where the average electrical demand of a cabin is determined to 1.6 kWh per day.

PENGARUH PENERAPAN CHSE DAN PROMOSI TERHADAP KEPUTUSAN TAMU UNTUK MENGINAP PADA HOTEL SANTIKA

The determination of the Covid-19 pandemic by the World Health Organization and government policies related to the PSBB policy had a major impact on room occupancy rates, this condition caused worry for guests to carry out activities in the hotel area. To prevent a significant decrease in the number of room occupancy rates, the Ministry of Tourism and Creative Economy issued a CHSE guidance program for the hotel industry to ensure that health protocols are in place and provide a sense of security for hotel guests who come, so that guests feel comfortable deciding to stay at the hotel. However, the phenomenon that occurred at Hotel Santika for the 2019- 2021 period was a decrease in the average occupancy from 69% before the pandemic to 43% and fluctuations occurred in the following years. The purpose of this study was to analyze the influence of the implementation of CHSE and promotions on the decision for guests to stay overnight, the data source of this research is primary data derived from samples, namely hotel guests. Data collection used a saturated sample by distributing questionnaires to 109 respondents. Research using multiple linear regression analysis method. The results of this study indicate that; CHSE in guest entrance, lobby front desk, restaurant, rest room & meeting room has a positive effect on the decision to stay and CHSE in the guest room, although the promotion variable does not have a significant effect on the decision to stay of guests at Hotel Santika, because during the pandemic many hotels reduced room prices simultaneously.

Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels

PurposeThis research aims to analyze the customer satisfaction associated with experiences from 14 ecological hotels in Ecuador by exploring online guest reviews and classifying the most influential factors.Design/methodology/approachThis study applied big data exploration, semantic network analysis, EFA and linear regression. It processed 22,629 online reviews from Google/travel, extracting 100 words with the highest frequency. In addition, CONCOR analysis built a comprehensive structural model gathering essential keywords. Furthermore, exploratory factor analysis and regression were conducted to explore the elements that best express customer satisfaction in ecological hotels.FindingsThe words such as green, sustainable, recycle, environment and ecological were not found among the main attributes extracted. Nonetheless, the keywords obtained reflect customer satisfaction, revealing that green practices do not affect comfort and the guests' experience. CONCOR analysis displayed four categories associated with satisfaction: tangibles, experience, location and empathy. Then, EFA restructured and revealed the factors: facilities feature, assurance, reliability, location and experience. Lastly, the regression disclosed location, assurance and facilities features as the most significant factors for customer satisfaction in the 14 ecological hotels. The terms related to the hotel area, staff care and hotel amenities were decisive for guests.Practical implicationsThis study demonstrated that employee courtesy and location are the keys to enhancing customer experience and satisfaction. Hotel managers must promote green attributes and practices to increase customer awareness through constant staff training and information disclosure in common areas.Originality/valueThese findings provide insight and empirical evidence for hoteliers to understand how and what guest perceive to be green practices. By identifying the main features or concepts associated with satisfaction in Ecuador's green hotels, hoteliers could address new strategies to respond to expectations, effectively satisfy customers and provide a superior experience.

High-resolution hydrodynamics of coral reefs and tracing of pollutants from hotel areas along the west coast of Unguja Island, Zanzibar

A rapid increase in population size along with expansion in hotel investment have been identified as key drivers of marine pollution in Zanzibar coastal waters. A validated high-resolution hydrodynamic tracer model was used to estimate the dispersal and impact range of pollutants from the main hotel areas along the western coastline of Unguja Island. The model showed the highest impact of pollutants from land during the northeast monsoon season due to the weakening of the main current. Marine protected areas with short distances to hotel areas and weak tidal currents were more likely to be impacted by pollutants from land than the more remote areas with higher flushing in agreement with water quality and seagrass health measurements. Cumulative effects of pollutants instead of single sources are important to consider for integrated wastewater treatment plans and management strategies to reduce pollution for the protection of biodiversity and guide future monitoring.

Accumulation of Plastics and Trace Elements in the Mangrove Forests of Bima City Bay, Indonesia.

Pollution with microplastics (MPs), nanoplastics (NPs) and trace elements (TEs) remains a considerable threat for mangrove biomes due to their capability to capture pollutants suspended in the water. This study investigated the abundance and composition of plastics and TEs contained in the soil and pneumatophores of Avicennia alba sampled in experimental areas (hotel, market, river mouth, port, and rural areas) differentiated in anthropopressure, located in Bima Bay, Indonesia. Polymers were extracted and analyzed with the use of a modified sediment isolation method and Fourier transform infrared spectroscopy. Trace elements were detected by inductively coupled plasma optical emission spectrometry. The lowest and highest quantities of MPs in soil were recorded in rural and hotel areas, respectively. The rural site was characterized by distinct MP composition. The amounts of sediment-trapped MPs in the tested localities should be considered as high, and the recognized polymers partly corresponded with local human activity. Concentrations of seven plastic types found in plant tissues did not entirely reflect sediment pollution with nine types, suggesting a selective accumulation (particularly of polyamides and vinylidene chloride) and substance migration from other areas. Very low concentrations of non-biogenic TEs were observed, both in sediments and pneumatophores. The results highlight the relevance of environmental contamination with plastics.

Documenting green hotel practices at The Apurva Kempinski Bali

This research aimed to find out the documentation of green hotel practices implemented by The Apurva Kempinski Bali, Indonesia, based on the indicators developed by Earth Check known as 10 key performance areas for hotel-accommodation business. Methods of data collection used are by conducting interviews with key and supporting informants, observation techniques using participant observation, literature review, and document study. The data analysis method used is qualitative research through transcript data, data reduction, data displaying, and concluding. The result of this research shows that The Apurva Kempinski Bali has fulfilled the requirements of the certification and has applied the green hotel practices within the hotel area to support sustainable developments including energy efficiency, freshwater resources, waste-water management, solid waste management, ecosystem and conservation, land use planning, air quality protection, management of social and cultures, and harmful substances management. Some improvements need to be taken into account such as the renewable energy generation potential evaluation, shower, and taps low flow installation, and sustainable room amenities materials. It is a critical and important advantage for the hotel as well to attract more guests to stay, since the topic of sustainability nowadays has become famous which affecting the decision of guest to staying in the hotel. This paper is focusing on the documentation of green hotel practices that has been implemented by The Apurva Kempinski Bali in order to support sustainable development goals.

ASSISTANCE FOR REVITALIZATION OF KELAPA LIMA BEACH AREA BASED ON RELIGIOUS MODERATION AS A TOURISM CENTER AND PEACE BUILDING FOR THE PAPUTUNGAN COMMUNITY

Kelapa Lima Beach, which is located in Paputungan Village, West Likupang, North Minahasa, is a natural asset of the village on the sea coast. However, over time the name Kelapa Lima Beach began to dim even the generation of the 90s and below did not know the name of the beach owned by this village. So, people just call it Pante Muka. This beach, which has the beauty of dusk, used to be the center of the crowd, but now it is only as a boat stopover. This is because the social community is divided due to the construction of a hotel area by PT Bhineka Mancwisata on community land which he said had been purchased in the 90s. Therefore, the existence of KKN Nusantara students who carry out the strengthening of religious moderation can provide a way out in the midst of the community's perspective on this conflict. Students jumped in bringing the ABCD method whose emphasis is on asset development. Departing from this beach asset which is based on the longing of the community, students make students revitalize the beach. After this activity was carried out, the community again enlivened the vicinity of the beach. In fact, this indirectly supports the program of the tourism awareness group that is the core group of students in carrying out their work. This result can open up people's views regarding the potential assets owned. Later, the Kelapa Lima Beach area can become a tourism center that can grow the economy of the village community.

EVOLUTION OF FORMATION OF HOTEL AREAS IN THE CITIES OF WESTERN EUROPE XVIІІ ‒ EARLY XX CENTURIES

In the research, the urban development aspect of hotel areas in the context of severe urban changes that took place in the cities of Western Europe during the XVIIІ - early XX centuries were analyzed. It was investigated how due to external factors of influence new composite forms of the location of hotels in urban areas were formed and more modern algorithms of interaction between current urban planning realities and the formation of new, improved functional and planning proposals in the design, construction and operation of European hotels were formed in the second half of the XIX – early XX century. The scale of evolutionary changes has been constructed during this historical period and the main stages of the formation of the hotel industry in Europe have been studied. Four main compositional variants of urban areas were discovered, in which the hotels of that time were built: the frontal site, through the section, located on the corner and the hotel quarter. The prevailing forms of the location of hotels in these areas in the urban environment were analyzed, as well as the external factors of influence not only on the change of the urban construction concept were investigated, but also on the emergence of new architectural and planning decisions, which in their basic structure have survived to this day almost unchanged. Among the main features of the development of urban development, it should be noted the active development of the area of the former economic yard, which functionally began to be used directly by the hotel itself. This philosophy of increasing the room number and profitability of the institution has led to a gradual complication of the composite component and to the complete development of the hotel area with the selection of one or more internal atriums that were involved in separate public spaces and hotel areas.

Assessment and geographical prediction of sediments origin based on hydrocarbons content: application to the Gulf of Aqaba and Port of Tripoli

ABSTRACT In this study, quantitative and qualitative chromatographic analysis for the content measurements of sediments collected from the Gulf of Aqaba/Jordan-Red Sea and Tripoli Port/Lebanon-Mediterranean Sea, were carried out. Sediment hydrocarbon contents were examined by GC-FID. The outcomes showed that 16 hydrocarbons were quantified and identified. Dotriacontane, tritriacontane, hentriacontane, octacosane, heptacosane, pentatriacontane, docosane, tetracosane, and hexatriacontane displayed the major contents at the Gulf of Aqaba. Regarding Tripoli Port sediments; nonacosane, pentatriacontane, pentacosane, dotriacontane, heptacosane, docosane and tetratriacontane were detected. GC-FID data were exposed to PCA and HCA to reveal: the variations of sediment chemical profiles as a result of geographical areas, to show the hydrocarbons that were responsible for clustering, and finally, to facilitate the future profile prediction and areas clustering of unknown sediments based on their chemical profile. By HCA and PCA, the six sediment-origin samples of Aqaba were classified into three clusters; Industrial area alone due to the distinct content of dotriacontane, tritriacontane, hentriacontane and octacosane, Central Power Station, Tala Bay and Hotel Areas in one cluster which was related to the close content of heptacosane and finally the National Tourist Camp and Marine Science in one cluster since they have pentatriacontane with close levels. Regarding Tripoli Port sediment samples, the two clusters revealed that the Current Waste Dump along with the Wastewater Treatment Plant were grouped together, where the Fishing Port, Tripoli Harbour and the Closed Waste Dump areas were clustered in one group. Nonacosane and pentatriacontane were dominant to separate the Tripoli Harbour, Fishing Port area and the Closed Waste Dump, where pentacosane, dotriacontane, heptacosane, docosane and tetratriacontane were responsible to isolate the Wastewater Treatment Plant and the Current Waste Dump together. Classification of sediments based on GC-FID profile will accelerate the future profile prediction and origin-clustering of unknown sediment based on their profile.

Macroplastic abundance at Lake Singkarak riparian, West Sumatera

Macroplastic waste has been spotted around the shoreline and the waters of Lake Singarak, West Sumatra. Macroplastic waste has been the main source of microplastic pollution in the marine and freshwater environment. This study aimed to determine the types and abundance of macroplastic waste in the riparian area of Lake Singkarak. Macropalstic waste collection was carried out using a 0.25 m2 square transect with a radius of 10 m at six sampling locations around the lake. The collected macroplastic waste was then sorted by its type and calculated to determine the abundance of each type. The six collection points, the most abundant macroplastic waste was at a hotel area (Sumpur) with a waste weight of 3.07 kg/m2, while the shoreline area (Batu Baraguang) with less human activity was the location with the lowest waste abundance of 0.53 kg/m2. The dominating types of macroplastic waste at Sumpur Hotel were plastic film (33%) and hard plastic-fragment (19%). Not only at Sumpur Hotel, the plastic film type also became the most dominant type of macroplastic waste observed in all sampling locations, except at the main river inlet area (Sumani) where the most dominant type found was styrofoam. Overall, there were four types of macroplastic waste that dominated in the riparian of Lake Singkarak, namely plastic film, food bag packaging, hard plastic fragments, also bottle and cup packaging. A high abundance of macropalstic waste in the riparian area could pose a risk of microplastic pollution in Lake Singkarak.

공간계량경제모형을 적용한 호텔객실성과 결정요인분석

The purpose of this study was to investigate the determinants of hotel RevPAR using data from 274 hotels in Korea's capital region. As the outset, it is imperative to clarify the concept of location due to fact that there is lack of consensus defining the hotel location. Based on the Mono-Centric Model and the Agglomeration Model, this study proposes an operational definition of hotel location. In addition, traditional explanatory variables such as room count, auxiliary facility size, and brand were considered as determinants. The least squares regression model (OLS), the spatial autoregressive model (SAR), and the spatial error model (SEM) were established in order using cross-sectional data. The SEM is chosen as the final model for this study because it overcomes the problem of spatial autocorrelation. The findings confirm that attributes such as room count, auxiliary facility size, brand, and location are important drivers of RevPAR. The number of companies in the hotel area, in particular, may improve RevPAR, whereas agglomeration may be detrimental to profit in the hotel room market. This study, in addition to having managerial implications, contributes to future research by providing a methodological guide on spatial regression models. It is suggested to spatial econometrics model, which overcoming the problem of spatial autocorrelation, is more appropriate than the traditional OLS in explaining hotel performance.

Hazard analysis critical control point (HACCP) implications in food production areas of hotels in Delhi NCR

HACCP (Hazard analysis critical control point) is a WHO (World Health Organization) recommended, renowned and widely practiced control tool towards food safety to counter the possibilities of FBD (food borne diseases) be it chemical or biological in food handling areas. Experimental Approach the study embarks upon the identification and controlling the possibilities of food contamination in each and every step even before it may occur. In the modern scenario, guests visiting the hotels are health and hygiene conscious and are also equipped with latest knowledge. Apart from that, Government with its rules and regulations is highly attentive towards public health. The study suggests that adherence to HACCP procedures helps in establishing maintain better hygiene leading to better rapport between the service providers and the customers. Methods this paper is an attempt to find out HACCP practical implications and its effect on operations of food production areas of 12 five-star category hotels in Delhi NCR (National Capital Region) during two months period of June and July 2021. The responses of the staff members from food production department were recorded in a questionnaire on a Likert scale of 5. Therefore, implication of HACCP can prove out to be really helpful as an effective and efficient control process in coping up with the possibilities of food contamination. Adherence to the same will give competitive edge to the hotels at the same time contributing significantly towards improvising the food production process, reducing the various costs involved enhancing the quality and quantity of the final product, increased guest satisfaction and hence leading to more revenue generation. Keywords: Food borne diseases, Food contamination, HACCP, Health and hygiene.

PELATIHAN KEAMANAN DAN KESELAMATAN DI DESTINASI WISATA SESUAI STANDAR NASIONAL MAUPUN INTERNASIONAL BAGI PENGELOLA PARIWISATA DI KABUPATEN SUKOHARJO

Absrtact : Organizing Security and Safety training in tourist destinations, participants can understand security and safety both national and international standards, plan the right form of security and safety management in tourism destinations in general by adjusting the situation and conditions in tourism destinations, evaluate the extent to which security and safety practices are implemented. safety in tourism destinations, encouraging the sustainability of the application in tourist destinations. The training method provided is theory and practice adapted to the hotel area. The results obtained from participants can master the security and safety system of tourist areas, CCTV systems, fire extinguishing systems, and guest room security systems for home stay and hotel managers.

THE HOTEL DEPARTMENT STANDARDIZATION TO IMPROVE STUDENT COMPETENCE IN THE HOUSEKEEPING AND FRONT OFFICE DEPARTMENT THROUGH FIELD INDUSTRIAL PRACTICES IN MATARAM CITY AND WEST LOMBOK

PKL is the term for Field Practice or Professional Placement program. PKL is one systematic implementation within educational programs with mastering skills obtained by undergoing work placement in the working world. The program itself is actually beneficial for students and enterprises. The skills obtained on the campus can be applied in PKL. Hence, it can determine how well students can apply the knowledge and skills derived through the PKL program to become evaluations to develop education quality. 
 The purpose of conducting this research is to determine how the industry's strategy and the steps taken to develop or enhance the skills of the training students in Housekeeping and Front Office, particularly in performing the duties conforming to the predetermined set of the standard by the respective industries. The data collection technique used is observation, interview, literature study, and documentation, which was analyzed using the interactive communication data analysis model by reducing the data, conducting data presentation, and drawing the conclusion.
 This research results show that the hotelier had applied basic comprehension that the students must know, such as hotel area, hotel property, and the profile of all hotel departments. Additionally, they all implement program standardization after understanding basic product knowledge and dividing work sections in the Housekeeping and Front Office. In Housekeeping, the working standardizations applied are General knowledge of front office, Front Desk Agent, Service center, Bellboy, Guest relation officer. While housekeeping had implemented standardizations such as general training knowledge of housekeeping, room, and laundry.

An Analysis of the Concept of Accessibility in the Common Areas of Urban Hotels from the Perspective of Wheelchair Users: Three Hotels in Pendik

An Analysis of the Concept of Accessibility in the Common Areas of Urban Hotels from the Perspective of Wheelchair Users: Three Hotels in Pendik

ІННОВАЦІЙНІ ТЕХНОЛОГІЇ В ІНДУСТРІЇ ГОСТИННОСТІ

In recent years, under conditions of fierce competition, the field of hospitality is a global social and economic phenomenon. Enterprises in this field of business cannot underestimate the impact of the innovative component, the development of which is a significant factor in competitiveness. The article focuses on the study of the role and importance of innovation, its classification, the problems of its application in the hotel industry with emphasis on the application of sensory marketing tools in the development of the innovative marketing mix within the hospitality industry. The study systematizes a list of key factors that affect functioning hotel industry in modern conditions, highlighted the factors that determine the local development of the hotel areas, as well as factors that indirectly affect the size and structure of demand for hotel services. The article provides an analysis of the "seven sensual notes of hospitality", like "sight", "hearing", "smell", "taste", "touch", "intuition", "impression". The authors rely on the "sensual notes" in their consideration of an innovative hotel marketing mix, generalize and systematize the results of studies, practical examples from the experience of the world best hotels. The authors have conducted a comparative analysis of research findings pinpointing the impact of the innovative marketing mix on the performance of hospitality industry enterprises. The practice of introduction, adaptation, and modification of new services in the system is considered marketing of hotel enterprises. The necessity of constant implementation is substantiated innovation in the process of finding a point of differentiation in a highly competitive hotel market service. The approach to the classification of forms and types of innovations is considered and examples of them are given implementation in the hotel business. Listed examples of the use of technological innovations in the practice of leading hotels that determine the modernity of the hotel and its ability to compete. Attention is drawn to the need for hotels to develop services that adapt popular innovations in the social sphere, form partnerships with the local community, present social responsibility of the institution. The most important directions of development are singled out hotel business, which in the long run will have an impact on the development of the domestic hotel market.

ОСОБЕННОСТИ ОРГАНИЗАЦИИ ФУНКЦИОНАЛЬНО-ПЛАНИРОВОЧНОЙ СТРУКТУРЫ ЗОН СЕРВИСНОГО ОБСЛУЖИВАНИЯ МАЛЫХ ГОСТИНИЦ

Nowadays, small hotels are the most popular and intensively developing sector of the hotel industry. The modern typology of small hotels has significantly expanded and it includes new types of focus at a specific target segment of consumers. Customer focus is the most characteristic feature of small hotels and it is reflected in the organizational features of the functional and planning structure of the service areas in small hotels. The article is devoted to the discusses of the main and additional functional areas of small hotels (service part) based on the analysis of modern experience in the design and construction of small hotels, as well as the analysis of regulatory documents and scientific work on the design of this type of facilities. The main variants of functional schemes of the reception and lobby area, public catering area, consumer service and trade area, cultural and leisure, business, fitness and recreation, administrative and production areas, and areas for servicing cars (only for motels) are given. Conclusions are drawn about the direct relationship between the form of organization of the functional and planning structure of the service areas of small hotels with their specialization. It is concluded that the presence and composition of various functional areas of small hotels is always determined by a combination of the following external factors: type of hotel, location, level of comfort, contingent of guests. The tendency of consolidation and unification of separate functional zones of small hotels for maximum optimization of their space is revealed.

Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry

ABSTRACT This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on the impact of the COVID-19 situation in the domains of human resources (HR), strategy and business operations in the hospitality industry. The study analyses qualitative data collected through online interviews with 17 top-level managers of five-star hotels spread across India. Content analysis is done and the key findings with practical implications have been highlighted. This initial study on the hotel industry in India uncovers how the hoteliers are currently dealing with the pandemic across the country. Findings show that there is a massive negative impact on the Indian hotel industry, in terms of the revenue per available room (RevPAR) and occupancy rates. However, the study also highlights how hoteliers look forward to a phased re-opening of hotels with an increased focus on safety and hygiene after the COVID-19 crisis. The study provides a significant contribution to academic practitioners, hoteliers, and policymakers by examining the future plans in areas of hotels’ HR, strategy and business plans.