High Commitment Research Articles

Customer Relationship Management System with Decision Support

This paper studied customer relationship management system with decision support. At present, the fitness studio management system has accumulated a large amount of customer data, but the studio still has problems in customer management such as inaccurate customer target positioning and imperfect customer relationship management functions. It is still unable to conduct intelligent analysis, resulting in a decline in the overall management ability of customer groups. As such, customer turnover is high, and customer loyalty is reduced. To solve such problems, this research constructed a customer relationship management system with decision support, which can be used to identify customers with high studio and high platform loyalty, and with repeated purchase of GT fitness studio. With the purpose of helping the studio achieve accurate customer relationship management and business decision management, this study built an intelligent customer cluster analysis system through K-means clustering algorithm, which can automatically cluster customers into four (4) categories, indicate the characteristics of consumer behavior under each category, and screen out high-quality fitness customers with large consumption amount, high consumption frequency, high platform evaluation, high loyalty, and heavy consumption. At the same time, it also screens out general customers. Moreover, the intelligent group display of the clustered customers is visualized in the form of reports, and the visual display of each group is also carried out, so that decision makers can conveniently implement accurate group management of different groups of customers.

Implementation of the Independent Curriculum in Improving the Quality of Education at State Islamic Senior High Schools

Implementing the Independent Curriculum is increasingly urgent in efforts to improve the quality of education that is more flexible, relevant, and adaptive to students' needs. However, problems are still related to the effective implementation of the independent curriculum in educational institutions, especially at the Islamic-based madrasa level. The purpose of this study is to describe the implementation strategy of the Independent Curriculum at MAN Palopo, as well as to identify the challenges faced and opportunities that can be optimized. Using a qualitative method with a case study type, this study found several main strategies, such as classroom adjustments, digital skills development through technology, interest-based learning, and intensive teacher training. The main findings show that MAN Palopo has demonstrated a high commitment to implementing the Independent Curriculum, including integrating technology and project-based learning, but faces limited facilities, time management, and teacher training that still needs improvement. The implications of this study include the need to improve facilities and infrastructure, fulfil the need for technological devices, ongoing training for teachers, and more efficient time management to ensure that the implementation of the Independent Curriculum runs optimally and sustainably.

“YOU MUST BE LISTENED TO”: FACILITATORS FOR BABY BOOMERS’ SOCIAL PARTICIPATION IN CANADA AND SPAIN

Abstract In Quebec (Canada) and Spain in 2021, the baby boomers represented more than a quarter (26%) of the population. To better support a shift in healthcare and social services, this cohort requires a reassessment of their social participation, a key determinant of healthy and active aging. Despite their committement to participation, little knowledge about what influence the social participation of this generation. This presentation aims to report results of two qualitative studies exploring the facilitators for social participation in the old age of the baby boom generation. These two studies were both carried out in Spain and Quebec with 53 individual and 12 group interviews, involving a total of 107 baby boomers and 52 community representatives. Perceived facilitators were related to: a) accessibility (welcoming environment, physical and emotional proximity, virtual to overcome transportation difficulties); b) availability (flexible participation without high commitment, from a critical viewpoint towards the responsibility of cares); c) positive image (being recognized, required and respected in intergenerational settings); d) socioeconomic and health status (low cost of activities, adaptation to limitations focusing on what you can still do); and e) motivation (feeling useful, helping others and impacting on the society, deciding freely according to their values, but questioning productive ageing models). The challenges associated with supporting attractive forms and opportunities of participation adapted to the needs of this new generation were also highlighted. Responding to these challenges implies creating spaces for interactive exchanges between the baby boomers and key social agents, with real translation in health promotion policies.

The Role of Psychological Safety and Employee Engagement in Improving Workplace Safety

It explores the importance of psychological safety and employee engagement in creating a safe environment at work. Traditional occupational safety approaches have mostly focused on technical measures and compliance with legal regulations. However, recent research shows that psychological factors also play a critical role in developing occupational safety culture. While psychological safety enables employees to report potential dangers without fear of sanctions, employee engagement strengthens the safety culture by increasing commitment to safety policies and practices. Employees in workplaces with a high level of psychological safety can express risks and dangers more quickly, encouraging a proactive approach to preventing work accidents. Individuals with high employee commitment internalize safety procedures and make safe behavior the norm. This study comprehensively discusses the effects of psychological safety and employee commitment on occupational safety culture through case studies, surveys, and focus group discussions. Research conducted in the construction, manufacturing, and healthcare sectors reveals the impact of these two factors on the sustainability of safety culture and the reduction of occupational accidents. Research findings emphasize that strategies that promote psychological safety, increase employee loyalty, and strengthen safety communication should be developed to strengthen the safety culture. In this context, it is recommended that management adopt a holistic safety management strategy that supports social and psychological approaches to ensure safety in the workplace.

A Process- and Status-Centered Approach to Educational Identity Development in Late Adolescence: The Importance for Well-Being.

During late adolescence, adolescents' educational identity may be especially salient as they need to make important decisions regarding their education around the transition from secondary school to tertiary education. The way adolescents shape their identity during this period may have important implications for their academic functioning and psychological well-being. In the present study, we used four half-yearly measurements of educational identity from 208 Dutch adolescents (Mage = 17.8, 73.6% female) to examine identity change in late adolescence. We combined an identity process-centered approach, focusing on identity commitment, exploration, and self-doubt processes, with an identity status-centered approach, focusing on their constellation, and linked individual differences in identity to well-being. Findings evidenced some developmental change, generally in the direction of a more mature identity (i.e., lower exploration and self-doubt; transitions toward a status characterized by high commitment, average exploration, and low self-doubt), but also much stability. Furthermore, being in an identity status characterized by low engagement in all three processes was associated with poorer psychological well-being. Our findings emphasize the need to examine identity, especially across identity-salient periods, and highlight important next steps in the pursuit of a better understanding of educational identity in late adolescence.

Kerjasama Guru dan Orang Tua dalam Pembentukan Karakter Peserta Didik di Smp Negeri 15 Kota Bekasi

This study aims to analyze and describe the cooperation between teachers and parents in the formation of student character at SMP Negeri 15 Bekasi City. The focus of the research includes the form of cooperation, the character formation methods applied, as well as the supporting and inhibiting factors in the process. This study uses a qualitative approach with a case study method. Data was collected through observation, interviews, and documentation. The results of the study show that the cooperation between teachers and parents is formed through active communication, regular meetings, and parental involvement in various school activities. The character formation methods applied include religious habituation, discipline, and positive attitudes through school programs such as congregational dhuha prayers, tadarus Al-Qur'an, and social activities. The main supporting factors are high commitment from teachers and active support from parents, while the obstacles faced include time limitations and lack of awareness of some parents. In conclusion, harmonious cooperation between teachers and parents plays an important role in shaping the character of students who are religious, disciplined, and have noble character. It is recommended that schools strengthen communication and parent engagement programs to achieve optimal educational outcomes.

The Life of Professor G.A. Zedgenidze (1902–1994). To the 30th Anniversary of the Death of the Scientist and Healthcare Organizer

The article is dedicated to one of the outstanding Russian scientists — Georgy Artemyevich Zedgenidze, a man of extensive scientific knowledge, administrator, teacher, who has gained great authority in the country and abroad. The contribution of the outstanding scientist, radiologist, health care organizer, academician of the USSR Academy of Medical Sciences G.A. Zedgenidze to the development of domestic y-ray radiology is presented. The main periods of the scientist’s life and work are reflected. Little-known facts from the long and eventful life of G.A. Zedgenidze are given. He is deservedly considered the most prominent specialist in the field of y-ray diagnostics of bone and joint diseases. G.A. Zedgenidze supervised the work of radiologists of the active fleets during the Great Patriotic War. During the Great Patriotic War, he developed issues of organizing y-ray care in the Armed Forces in peacetime and wartime. It is noted that G.A. Zedgenidze was always distinguished by high integrity, humanity, commitment, modesty, caring and benevolent attitude towards employees, students and fellow workers. These traits earned him sincere love and deep respect from others.

Choice of therapy for HER2-positive metastatic breast cancer in real clinical practice: analysis of physician preferences in Russian Federation

Metastatic breast cancer still remains an incurable disease, requiring lifelong treatment. Introduction of targeted therapy into clinical practice has radically changed treatment approaches of HER2-positive breast cancer, making it possible to significantly increase the life expectancy. The treatment algorithm for HER2-positive metastatic breast cancer appears to be quite clear and is reflected in both international and Russian recommendations. To assess actual clinical practice in the Russian Federation, a survey study “Therapy of Her2-positive breast cancer” was conducted. This publication presents results dedicated to the treatment of metastatic HER2-positive breast cancer. 50 specialists from 43 cities took part in the survey. Only heads of departments or their deputies who were personally involved in determining the treatment for patients were allowed to participate. Expertise of this level allows us to reliably assess the actual clinical practice that has developed in the Russian Federation and determine directions for optimizing therapeutic approaches. Despite ongoing questions about the availability of drugs, doctors primarily focus on the effectiveness of treatment. The main first-line therapy in the Russian Federation is the combination of trastuzumab with pertuzumab. However, experts noted that in conditions of unlimited access to drugs, the number of prescriptions for this regimen in the first line would increase by 13%. Doctors also agree that the use of a subcutaneous form of this combination of drugs would optimize the treatment process. Trastuzumab emtansine remains the standard of second-line therapy and, according to the survey results, almost all patients for whom it is indicated receive this type of therapy. Experts predict more frequent use of trastuzumab emtansine in first-line therapy, given the widespread use of neoadjuvant regimens with pertuzumab. The most significant changes are expected in the third line of therapy with the introduction of the new conjugate – trastuzumab deruxtecan. The survey results demonstrate high awareness and commitment of physicians to modern principles of treatment of HER2-positive mBC.

Analisis Bibliometrik Niat Karyawan Tetap Tinggal

Several scientific publications on employee intentionto stay at work have been carried out, employee intention to stay at work in their organization is a phenomenon that needs attention from an organization. organization is a phenomenon that needs attention from an organization so that employees have a high commitment to their performance and organization so that employees have a high commitment to their performance and the organization. organization. The purpose of this article is to present information about trends in research that has been published on the topic of employee intention to stay at work in 2019-2023. work in the 2019-2023 period. Using a two-stage research method by identifying total journals through Harzing's Publish or Perish software, then conducting bibliometric analysis with VOSviewer. Harzing software, then conducting bibliometric analysis with VOSviewer. Findings The findings showed that there were 200 publications with 21743 citations and 4348.60 citations/year that discuss employee intention to stay at work.Five main clusters were obtained from the bibliometric analysis. In addition, this article this article presents information on research topics that are still little done so that it can be useful for stakeholders. so that it can be useful for stakeholders who need it in future research

SERVICE QUALITY ANALYSIS TO IMPROVE CUSTOMER SATISFACTION AT PT. ELSHADDAI MULIA AGAPE SEHATI

Managing service quality in the current digital era requires companies to move quickly to innovate to maintain customer satisfaction continuously. The main aim of the research is to determine the extent to which the quality of service provided by PT Elshaddai Mulia Agape Sehati is reviewed from various aspects within the company. Then, the service quality of PT Elshaddai Mulia Agape Sehati should be improved so that customer trust will grow. The author used a qualitative research method with data analysis using the SWOT analysis technique. Based on interviews and Focus Group Discussions (FGD), it was found that the company showed high commitment to providing solutions to operational obstacles, including delays in material procurement, local HR challenges, and a shortage of supervisory staff. SWOT analysis shows that PT Elshaddai has advantages in project experience, competent human resources, and competitive price offers. On the other hand, the main areas for improvement are limited capital, difficulties recruiting workers in remote locations, and the absence of an official website for information and digital marketing.

Job Satisfaction as a Mediation of Transformational Leadership on Organizational Commitment and Employee Performance

Objective: In the current era of globalization, competition between institutions is increasingly high, both profit-oriented and non-profit-oriented institutions. One of the most important is improving the performance of human resources (HR), which aims to enable companies to face increasingly tight competition and increasingly high demands from customers/consumers. Theoretical Framework: This study aims to determine the effect of job satisfaction as a mediator of transformational leadership on organizational commitment and employee performance. Method: This study uses quantitative research type. This study aims to determine the effect of job satisfaction as a mediator of transformational leadership on organizational commitment and employee performance. This study focuses on employees of office companies in Indonesia, by applying the Non-Probability Sampling technique to determine the sample. And the population obtained in this study was 200 respondents. The data analysis technique used is Smart PLS. Results and Discussion: The results of this research analysis have found that transformational leadership has a positive effect on organizational commitment and employee performance. And job satisfaction is able to mediate transformational leadership on organizational commitment and employee performance. Research Implications: Overall, transformational leadership not only increases employee commitment to the organization, but also encourages them to achieve better performance. This relationship is mutually beneficial, where high commitment can improve performance, and good performance can strengthen commitment to the organization. Job satisfaction acts as a bridge connecting transformational leadership with increased organizational commitment and employee performance. Originality/Value: In further research, we can add new variables that have not been studied in this study.

The Impact of Hospital Image on Patient Loyalty: A Study on Private Islamic Hospitals in Mataram City West Nusa Tenggara

This study employed an observational analytic design with a cross-sectional approach to examine the impact of hospital brand image on patient loyalty in private Islamic hospitals in Mataram. Data were collected from 223 patients at RSI Siti Hajar Mataram using structured questionnaires. The sample was selected through proportional stratified random sampling, ensuring representation across various hospital care classes.The findings of this study reveal that: (1) a positive hospital brand image significantly correlates with patient loyalty (p ≤ 0.001); (2) 96.5% of patients with a positive perception of the hospital’s image demonstrated high loyalty; (3) demographic factors, such as age, gender, and education level, influence patients’ perceptions of the hospital brand image; and (4) Muslim patients exhibited higher loyalty levels compared to non-Muslim patients, highlighting the relevance of Islamic values in healthcare services.The study underscores the critical importance of developing a positive brand image to enhance patient loyalty. Hospitals should adopt comprehensive strategies to improve service quality, ensure effective communication, and align their services with patients’ cultural and religious values. These efforts can foster trust, strengthen the hospital’s reputation, and secure long-term patient retention, particularly in culturally sensitive contexts.

Keeping Pace with the Generations! Quantitative Job Insecurity and Retention in Gen Z Workers: The Mediating Roles of Affective Commitment and Psychological Empowerment

The workforce is changing as new employees enter the labour pool. Malaysia’s largest demographic segment is currently Gen Z, constituting 38% of the total population, and boasting a monthly disposable income of US$428 million. Over the next ten years, up to 10 million people in Malaysia born after 1995 (i.e., Gen Z) will enter the workforce. The purpose of this research is to investigate the relationship between job security and employee retention through the mediating mechanism of affective organizational commitment and employees’ psychological empowerment among Gen Z, who are currently working and making up part of the workforce in Malaysia. Gen Z is characterized by distinctive attributes, demanding that human resource management (HRM) professionals anticipate potential innovations in their recruitment and training methodologies. Among the paramount concerns confronting HRM lies the challenge of employee retention, which holds a pivotal position in the overall success of an organization. This centrality is underscored by the financial burdens linked to the recruitment and training of fresh personnel, the disruption of business continuity occasioned by employee departures (commonly referred to as ‘turnover’), and the ensuing decline in productivity stemming from employee attrition. One strategy to increase retention is job security, because the finding of this research show that employees who have job security have high commitment and psychological empowerment, as well as high intention to stay in organizations. Implications for theory and research and management practice are discussed.

The Effects of Coping Strategies on Entrepreneurs' Psychological Well‐Being Under Uncertainty

ABSTRACTSelf‐employment and business ownership require high personal commitment and emotional involvement, often accompanied by significant risk and uncertainty. Entrepreneurs need effective coping strategies to manage stress and anxiety, which, if unmanaged, can harm their well‐being and impair decision‐making. Given entrepreneurs' crucial roles in generating employment, innovation, and economic growth, understanding how they cope with adversity is vital. Despite its importance, research on coping strategies and entrepreneurial outcomes has yielded inconsistent results, with limited focus on entrepreneurs' psychological well‐being (PWB). This study addresses these gaps by investigating which coping strategies enhanced entrepreneurs' PWB under the uncertainty of the COVID‐19 pandemic. Drawing on theories of coping and PWB, we propose and test a conceptual model using data from an anonymous online survey of 179 self‐employed individuals and business owner‐managers in Malta (EU). Findings reveal that task‐based and avoidance‐based coping strategies positively influence PWB under uncertainty, whereas emotion‐based coping negatively impacts PWB. This research contributes to the literature on entrepreneurial coping and well‐being by elucidating the effects of different coping strategies during times of high adversity. This has important practical implications as entrepreneurs who effectively cope with uncertainty and maintain higher PWB are better equipped to make sound decisions and implement successful strategies.

Personal choice shields against affective influences on effort in a "do your best" task: Effects on cardiac response.

This experiment (N=113) tested whether personal choice vs. external assignment of task characteristics moderates the effect of incidental affective stimulation on effort-related cardiovascular response in a "do your best" task context. When participants could choose themselves the color of the stimuli (i.e., a series of letters to be recalled) used in a memory task, we expected high task commitment and willingness to mobilize resources, strong action shielding, and thus low receptivity for incidental affective influences. By contrast, when the color was externally assigned, we expected low willingness to mobilize resources, weak action shielding, and thus strong affective influences on effort. As predicted, participants in the assigned color condition showed stronger cardiac pre-ejection period reactivity during task execution when exposed to sad music than when exposed to happy music. These music effects did not appear among participants who could personally choose the color. Here, effort was high independently of the happy or sad background music. The present study demonstrates the moderating effect of personal choice on resource mobilization in a task of unfixed difficulty with happy and sad background music as incidental affective influence.

A Study on the Antecedent Grouping Pattern of ESG Decoupling in New Energy Vehicle Manufacturing Companies

This study explores the decoupling phenomenon of listed companies in the new energy vehicle manufacturing category in terms of ESG (environmental, social, and corporate governance) by using fuzzy set qualitative comparative analysis (fsQCA) and necessity condition analysis (NCA) methods, and identifies four different groupings. These groupings reveal the complexity and diversity of firms' ESG performance and disclosure, including high gearing and low environmental commitment, high management compensation and low social responsibility, high media attention and selective disclosure, and high market competition and inadequate governance. The results of the study show that financial pressure, management incentives, media attention and market competition all significantly affect firms' ESG behavior. Based on this, policy and management recommendations are proposed, such as strengthening the regulation of ESG disclosure, incorporating ESG performance assessment in executive incentives, and balancing short-term financial goals with long-term sustainable development. Although this study reveals the complexity of ESG decoupling in new energy automobile manufacturing firms, the limitations of data source, sample scope and methodology still exist. Future research should expand the sample scope, conduct dynamic analysis, and synthesize multiple methods to deepen the understanding of corporate ESG decoupling behavior and provide scientific guidance for management and policy making.

Analyzing dropout intentions in vocational education and training: exploring the nexus between different dimensions of dropout reasons and the different directions of dropout intention

Extensive research has focused on various dimensions of dropout reasons, yet it often overlooks the importance of considering different dropout directions in the analysis. Our cross-sectional study examines the association of factors of six dimensions of dropout reasons (learner, professional, company, school, activity, and context) with four directions of dropout intention (upwards, downwards, horizontal: occupational change, and horizontal: company change). Stepwise regression analyses using dropout intention as a prior inner condition (before actual dropout behavior) with data from 559 industrial and office management trainees in Germany are conducted. Results indicate that the largest association across different directions of dropout intentions is exerted by the trainees’ occupational identity (professional dimension) and the year in training (context dimension). School factors like the use of outdated teaching equipment and learner factors like trainees’ high professional commitment predict upward dropouts, while a low level of trainees’ workplace social involvement (activity dimension) predicts downward dropouts. Company factors like unfavourable working regulations predict occupational change, and a low level of trainees’ functional involvement (activity dimension) predicts company change. Additionally, we confirm the previously found significant associations of activity and professional factors, particularly the cooperation between learning venues (school and training company) and the alignment between training and the desired occupation. The desired occupation predicts dropout intentions in the upward and horizontal direction (occupational change), and a low level of learning venue cooperation predicts the upward, horizontal (company change), and downward directions. To mitigate dropout rates, we recommend that vocational education and training stakeholders adopt preventive strategies by targeting specific directions of dropout intentions and the factors associated with the six dimensions of dropout reasons.

Evaluation of high school-based dengue solution model in Southern Thailand: a community participatory action research

IntroductionBy the time the globe started to tackle the COVID-19 pandemic, Southeast Asian countries had faced an increased dengue incidence, which has eventually become an important public health problem. However, effective and sustainable disease control measures in the area are still lacking. Therefore, the current study is aimed to evaluate the development and implementation of high school-based dengue solution model in Southern Thailand.MethodsIntegrated community participatory action research (CPAR) was employed using preparation, planning, implementation, and evaluation. Data was collected using quantitative and qualitative methods from high school students. Descriptive statistics such as frequency and percentage, chi-square and fisher’s exact test were used to summarize and compare quantitative data before and after intervention. Similarly, qualitative data was collected through interviews and focus group discussion (FGD) and then analyzed through thematic analysis.ResultsTwo hundred and thirty-nine (96.3%, n = 239/248) and 232 (93.5, n = 232/248) participants were included in the interventions before and after, respectively. School-based dengue prevention was developed with input from a variety of stakeholders, including students, community leaders, health educators, district officials, and community health volunteers. As demonstrated by pre- to post-test results, students understanding of dengue and the larval indices surveillance system has increased. Students who received the training were not only inspired but created a sense of community responsibility with a high commitment to teaching and sharing information in their circle to enhance overall community wellbeing. Being female and higher educational attainment was associated with students understanding of dengue and larval indices surveillance.ConclusionThis participatory action research not only improved students' understanding of dengue but also empowered them to be proactive in various community health initiatives. The positive correlation between educational attainment and students understanding of dengue solution and larval indices surveillance underscores the need for tailored educational interventions that address diverse learning needs within the community. Collaborative efforts to establish dengue health information center based at primary schools and above can better improve reduction of dengue incidence.

Hyper-Personalization with AI and Edge Computing: The Future of Customer Experience in E-commerce and Retail

Advancements in Artificial Intelligence (AI) and edge computing are reshaping what is possible in the world of hyper-personalization, currently powering customer experience in e-commerce and retail. In this study we explore when AI algorithms and edge computing frameworks enable real time, individualized customer interactions resulting in deeper engagement and higher loyalty. This study uses a quantitative research design to explore data driven personalization techniques with datasets from leading retail and ecommerce platforms. To evaluate the scalability and responsiveness of hyper-personalization technologies, a combination of machine learning models and terms edge computing infrastructures is methodologically analyzed. Through case studies of top tier e-commerce platforms, results show that integration of AI and edge computing can reduce latency in customer interactions by up to 70%, while upgrading conversion rates by roughly 30%. These findings emphasize the added value of creating real time customer experience driven sales and customer loyalty leveraging real time customer insights enabled by AI at the edge. This work presents a novel framework that enables scalable, secure hyper personalization in e-commerce to overcome existing limitations in data processing speed and privacy compliance. It offers actionable recommendations for retailers that look to adopt AI driven, edge enabled hyper personalization techniques for enhancing customer engagement and operational efficiency.

How can biodiversity strategy and action plans incorporate genetic diversity and align with global commitments?

Abstract National, subnational, and supranational entities are creating biodiversity strategy and action plans (BSAPs) to develop concrete commitments and actions to curb biodiversity loss, meet international obligations, and achieve a society in harmony with nature. In light of policymakers’ increasing recognition of genetic diversity in species and ecosystem adaptation and resilience, this article provides an overview of how BSAPs can incorporate species’ genetic diversity. We focus on three areas: setting targets; committing to actions, policies, and programs; and monitoring and reporting. Drawing from 21 recent BSAPs, we provide examples of policies, knowledge, projects, capacity building, and more. We aim to enable and inspire specific and ambitious BSAPs and have put forward 10 key suggestions mapped to the policy cycle. Together, scientists and policymakers can translate high level commitments, such as the Convention on Biological Diversity’s Kunming–Montreal Global Biodiversity Framework, into concrete nationally relevant targets, actions and policies, and monitoring and reporting mechanisms.