Abstract Dusty star-forming galaxies at high redshift (1 < z < 3) represent the most intense star-forming regions in the universe. Key aspects to these processes are the gas heating and cooling mechanisms, and although it is well known that these galaxies are gas-rich, little is known about the gas excitation conditions. Only a few detailed radiative transfer studies have been carried out owing to a lack of multiple line detections per galaxy. Here we examine these processes in a sample of 24 strongly lensed star-forming galaxies identified by the Planck satellite (LPs) at z ∼ 1.1–3.5. We analyze 162 CO rotational transitions (ranging from J up = 1 to 12) and 37 atomic carbon fine-structure lines ([C i]) in order to characterize the physical conditions of the gas in the sample of LPs. We simultaneously fit the CO and [C i] lines and the dust continuum emission, using two different non-LTE, radiative transfer models. The first model represents a two-component gas density, while the second assumes a turbulence-driven lognormal gas density distribution. These LPs are among the most gas-rich, IR-luminous galaxies ever observed (μ L L IR ( 8 − 1000 μ m ) ∼ 10 13 − 14.6 L ⊙; 〈 μ L M ISM 〉 = (2.7 ± 1.2) × 1012 M ⊙, with μ L ∼ 10–30 the average lens magnification factor). Our results suggest that the turbulent interstellar medium present in the LPs can be well characterized by a high turbulent velocity dispersion ( 〈 ΔV turb 〉 ∼ 100 km s−1) and ratios of gas kinetic temperature to dust temperature 〈 T kin/T d 〉 ∼ 2.5, sustained on scales larger than a few kiloparsecs. We speculate that the average surface density of the molecular gas mass and IR luminosity, Σ M ISM ∼ 103–4 M ⊙ pc−2 and Σ L IR ∼ 1011–12 L ⊙ kpc−2, arise from both stellar mechanical feedback and a steady momentum injection from the accretion of intergalactic gas.