Government Public Services Research Articles

NUSANTARA: A New Model of Knowledge Management in Government Human Capital Management

Knowledge management is one of organizational strategy to improve the organizational competitive value. Align with presidential regulation No. 81 Year 2010 about bureaucratic reform and PERMENPAN&RB No. 20 year 2010 about bureaucratic reform roadmap declare that one bureaucratic reform objective are human capital development. This program is important to increase the public service. Three government ministries based on the UU No. 5 Year 2014 about Government Human Capital assigned to manage them. This research aims to develop the model of knowledge management for government human capital management. Research object implicate State Ministry for State Apparatus Reform (KEMENPAN & RB), National Civil Service Agencies (BKN) and National Institute of Public Administration (LAN). While the research stages are identify the strategic issue, develop the theoretical model, evaluate the theoretical model, identify the element model and knowledge and the last develop the model. Data analysis uses multiple methods in qualitative and quantitative technique. This model was developed using hybrid and synthesis method from the theoretical model of Indonesian knowledge management, knowledge management solution and foundation and the APO framework KMP. The model of government human capital knowledge management of Republic Indonesia (NUSANTARA) consist of eight component there are vision and mission, CSF, KM Mechanisms and Technologies, KMS, KM cycle, KM process, organizational core knowledge and outcome (government public services).

Analysis on Regional Differences and Influencing Factors of Science and Technology Business Incubator Operation Efficiency

Based on the 2010–2014 national level science and technology business incubator data, by means of data envelopment analysis method, Malmquit index model respectively to our country enterprise science and technology incubator operation efficiency of regional differences were static analysis and dynamic analysis. Research results show that our country enterprise science and technology incubator operation efficiency in the region between exist significant differences, resulting in the reasons for the differences in each region are different; technological progress led to the overall development of science and technology business incubator, but the technology progress of each region is not balanced, technical efficiency relative does not have the obvious promotion. On this basis, the influence factors of the influence of science and technology enterprise operating efficiency further Tobit regression analysis, government public service platform for investment, for the risk of investment, financing, and the scale of the incubator of science and technology business incubator operation efficiency have significant impact. Finally, it puts forward the corresponding countermeasures and suggestions to improve the operational efficiency of the scientific and technological enterprise incubator in China and solve the regional differences.

'El Carmel' community-orientation experience

Introduction: “El Carmel” health center is located in a social deprived area in Barcelona city with around 20000 inhabitants. Since the Spanish reform of the primary health care in 1984, Primary Healthcare Centers (PHC) have to provide healthcare services for individuals, families and the assigned. However the reality is that the majority of PHC focus their practice into individuals, and care is frequently left in oblivion. Here we present the strategy to progressively orient our practice to the community. Description of practice change implemented: Our project aim is to improve the health of the as a whole, empowering citizens to face their own problems, beating against health inequities and creating a healthier neighborhood. Goals are: to achieve a health diagnosis and to implement health programs based on priorities agreed We identified three eligible situations: 1. In the medical/nurse consultation, using the patient-centered clinical method, contextualizing the health demands and looking for a salutogenic approach when possible. 2. At the PHC level we conducted a health diagnosis, and established priorities of action. 3. In the PHC outreach activity, we collaborate with the Neighborhood-Community-Project (NCP) in which are represented the main local citizen associations, the local government and other public and private services included social services. Key findings: In 1994 the PHC team began a orientation in a very slow pace, facing internal and external constraints. a) In 2000 we finished a health diagnosis (quantitative and qualitative). The document was updated in 2004 with a list of priorities b) In 2000 the NCP invited us to participate to developing a strong social network and promoting the engagement. From 2004 until 2014 the NCP has developed a wide range of activities in which the PHC has participated, especially when related to health promotion. This process follows the community plans methodology. c) From 2005 to 2012 a child-obesity program has been implemented to improve healthy food habits and an active life style. This program follows the Community-Oriented-Primary-care methodology. Health outcomes: significant improvement in life-style (from 40% to 61%) and quality of diet (from 52% to 64%) d) Since 2004 a walking group project for people over 65 has been developed, especially for those at risk of social isolation. At this moment we have 6 walking groups with around 150 participants. The project follows the Participatiory-Action-Research methodology. Health outcomes: significant decrease in blood pressure (from 136,7 to 131,3 for systolic blood pressure and from 75,6 to 73,2 for dyastolic) and even more in patients over 70 yo. e) In 2014 the NCP decides to engage issues on health inequities. In March 2015 we presented a short illustrated book explaining the role of social factors in the neighborhood health. We look forward using them in future events (schools, local associations). f) In September 2014 a choral group was formed with patients affected by chronic conditions with the aim to improve quality of life. A 6 months clinical trial has showed an improvement in the quality of life and the participants expressed great interest to continue with the activity. Nowadays there are around 25 participants and the group has started to sing in events. g) In 2015 the PHC joined the ‘COMsalut' project. The aim of this project is to facilitate and recognize the work of the PHC in Catalonia. h) At this time we are working in a data base of assets and preparing a basic set of socioeconomic data to include in the individual electronic health record. Highlights: The main constraints for the orientation has been the lack of knowledge in engagement; the overload of work in consultation; the few recognition of the work and the pressure of the employer to achieve goals in clinical area. We have been developing a close relationship with different partners of the NCP and we’ve been progressively improving our competences in and groups work. We have realized along these years that the presence of the PHC in events or activities is a tool to gain citizens interest. We have developed the ability to accompany various groups and slowly let them gain autonomy. Joining the ‘COMsalut’ project has been a good resource to face eventual problems in future. Conclusion: The orientation of the PHC team is an important contribution to face social and health iniquities of a defined community. With the support of our employer and the recognition of these activities as a part of the assigned work task, the orientation of the primary care services could be sustainable. We think our experience is not unique and in any case is transferable to other practices with a similar context.

Research on the Local Government Public Service Supply Mechanism based on the Collaborative Governance View

In this paper, we conduct research on local government public service supply mechanism based on the collaborative governance view. Building a service-oriented government, improving the capacity of government services, we need to adhere to the people-oriented, set up and carry out the scientific concept of development, from the government's management idea, management function, management methods and so on. Government service spirit culture thoughts of different period in history, we fully understand the context of the government service spirit fosters development and direction, to better interpretation under the ruling principle of "people-oriented" government service spirit culture characteristics, and the path of spiritual cultivation to seek government service. This paper starts from the analysis of the local government public service supply mechanism to provide the novel perspective on the governance mode that is innovative.

Correlation between Work-Family Conflict and Job Stress among Government Public Service Employees: The Moderating Role of Psychological Capital

AbstractThe purpose of this study is to explore the correlation between work-family conflict (WFC) and job stress among government public service employees, along with the moderating role of psychological capital (PsyCap) in this correlation. Data were collected from 204 respondents. Respondents working in the government public service in Daerah Istimewa Yogyakarta spread in 5 district office. The result showed there are WFC and PsyCap able to predict the job stress levels of employees. In addition, PsyCap can also be moderated the correlation between WFC and job stress. The result indicates that if there is WFC experienced by employees with low PsyCap it can increased the job stress. The results of this research can be used to help employees develop their potentials in preparing to cope with problems that appeared because of the demands in the workplace and family responsibilities.

Rural-Urban Migrants’ Citizenization: Public Services Cost Measurement and Economic Impact Analysis

Rural-urban migrants’ citizenization is an important symbol of China's new urbanization. It not only leads to changes in the structure of labor factor and increases in the cost of public service, but also has an overall impact on the economic system. Unlike previous studies that focused purely on cost estimates, the authors of this paper have conducted empirical comparative analysis of rural-urban migrants’ citizenization from such two dimensions as costs and benefits. Relying on the panel data of each province of China from 2005 to 2013, measurements have been carried out, with results showing that, for every additional rural-urban migrant, government public service costs will increase by RMB 11,511 (or 11,511 yuan) accordingly. Based on LHR and Zhang Xin (2010)'s computable general equilibrium model, the authors have simulated the impact of rural-urban migrants’ citizenization on such economic variables as national economy, sectoral output, government revenue and individual income, etc. the simulation results show that, citizenization will bring tax revenue to grow, secondary and tertiary industries’ output to increase, and the country's economic growth and national Gini coefficient to decline. Based on the above empirical results, the authors believed that local governments should not simply perform rural-urban migrants’ citizenization as a political task or take one-sided account of the economic resources and public service costs, but should fully recognize the development opportunities brought about by citizenization. Moreover, all levels of governments should also pay attention to those farmers left behind in rural areas, and achieve equalized public services among urban residents, rural residents and rural-urban migrants in the premise of repaying the historical debt owed to “agriculture, rural areas and farmers”.

The Role of Stakeholders in Municipal Contracting Out

The environment for contracting out local government public services can be intractable. It is in these environments that engaging external stakeholders can provide pivotal resources. To date, stakeholder literature has suggested that strategically engaging stakeholders can provide information to reduce risk and mobilize support that makes difficult to adopt policy initiatives such as contracting out public services possible. However, few have empirically explored the strategic use of stakeholders as well as their impact on contracting out. Using a large data set of municipal governments compiled from the International City/County Management Association (ICMA) Alternative Delivery Survey (ASD) in 2007 and Census Bureau local government finance data, we demonstrate that engaging external stakeholders is positively related to municipalities with a larger percentage of public services outsourced. We demonstrate that the professional and strategic practice of engaging stakeholders helps to make difficult choices such as contracting out more plausible options in municipal government.

Making Hospitals Governable: Performativity and Institutional Work in Ranking Practices

Rankings have become ubiquitous in public service settings. Although there are high hopes that comparative analysis leads to improved processes and outcomes, there is also a growing criticism of rankings as creating perverse effects. In this article, we analyze how public service governance is affected by rankings with a special focus on how, in what ways, and to what extent organizations are made into governable entities as a response to rankings. The article is based on a detailed ethnographic study in three Dutch hospitals, using insights from actor–network theory and institutional work, combining the concepts of performativity and institutional work.

A GENDER ANALYSIS OF WOMEN IN PUBLIC–PRIVATE–VOLUNTARY SECTOR ‘PARTNERSHIPS’

AbstractThe nature of work and traditional notions of the public sector have been changing with increasing collaborative governance and delivery of public services among public, private and voluntary sector organizations. In theUK, governments at national and devolved levels of government have adopted collaborative governance for service delivery through various networks and partnerships. This article explores collaborative governance from a gender perspective, specifically the perceptions of women in public–private–voluntary sector partnerships. While previous research in this area has explored aspects of collaborative governance such as power, trust, accountability, decision‐making, performance, exchange of information and participation, there is very little research on women within these networks. The article therefore provides a gendered analysis, disaggregating survey data to better understand the dynamics, for women, of collaborative governance and partnerships among public, private and voluntary sector organizations.

Texting Complaints to Politicians: Name Personalization and Politicians’ Encouragement in Citizen Mobilization

Poor public service provision and government accountability is commonplace in low-income countries. Although mobile phone–based platforms have emerged to allow constituents to report service deficiencies to government officials, they have been plagued by low citizen participation. We question whether low participation may root in low political efficacy to politically participate. In the context of a text message–reporting platform in Uganda, we investigate the impact of adding efficacy-boosting language to mobilization texts—(a) citizen name personalization and (b) politician encouragement—on citizens’ willingness to report service deficiencies to politicians via text messages. Both treatments, designed to increase internal and external efficacy, respectively, have a large, positive effect on participation. The results are driven by traditionally less internally efficacious constituents (females) and less externally efficacious constituents (those represented by opposition party members), respectively.

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN PENYELENGGARA PELAYANAN PUBLIK PEMERINTAH KOTA BATAM

This research entitled Factors Affecting Compliance Implementation of Public Service Government of Batam. This study aims to determine the factors that influence the level of compliance of public service providers in the City of Batam. This research is useful to provide recommendations solutions and strategies to improve adherence public service providers.This research is a qualitative descriptive study. This study took place at the Department of Health and Department of Education Batam. The variables of this study were (1) Factors compliance behavior as independent variables, (2) Compliance with the Public Service Operator in accordance with Law No. 25 About the Public Service as the dependent variable. Data collection techniques with observation, interviews and documentation and questionnaires as secondary data. This research data analysis techniques using analysis of data reduction, data presentation and conclusion / verification.Results of this study based on behavioral factors, namely compliance in providing services to the public, the Department of Education and the Health Department in the knowledge, attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. While in service execution factors that in the implementation of the service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regulation No. 1 Year 2014 area Implementation of services carried out can be seen that the start of the awareness factor, organizational factors, factors rule, factor income, capabilities and skills, as well as service facilities factor, getting a response different from service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research. Conclusion The research is Factors compliance behavior: In providing service to the community, required the Department of Education and Department of health knowledge,attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. But the results of this research that the compliance behavior factor still does not work as mandated by the Act. And Factor implementation of the service: In the implementation of service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regional Regulation No. 1 Year 2014. Implementation of services carried out can be seen that the factors of consciousness, organization, rules, income, ability and skills, as well as service facilities, got a different response from the service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research.

Democracy and Governance in Public Services: The Case of Residential Care in Lithuania

The turn of the 21st century was marked by the rise of formal democracy in Lithuania. Classical democracy perceived and understood mainly through elections and citizen participation in the political and policy processes has been extended to more instruments and more levels. Residents can now actively participate in decision-making at all levels: at the macro level as a part of electorate, as well as at the micro level as users of public services. The objective of the article is to analyse the process towards democracy in Lithuania from the perspective of residential care and user-involvement. The empirical part of the article provides an analysis of the results of the sociological research on residential care institutions, which reveals how significant co-participation and empowerment in the organization of social services and the provision of them are for ensuring subjective well-being. Co-participation and empowerment in the provision of services should be considered in a methodological way and perceived as some of the most significant examples of the manifestation of modern genuine democracy.

Statecraft, scalecraft and local government reorganisation in Wales

Since the inception of local government in the UK, there have been continuous attempts to reorganise and revise its distinctive characteristics, with successive reforms differing in their intended effects. In Wales, a further round of local government reorganisation is now being proposed following the Williams Commission Report (2014) on Public Service Governance and Delivery. Through drawing on the concepts of statecraft and scalecraft, this paper provides a theoretically informative account of the contradictions of the ‘layering’ process associated with the rescaling of local government in Wales. This helps to (i) enhance our understanding of contemporary proposals for reform; and (ii) develop a tighter specifying of the process of state rescaling.

A Study on Effectiveness of Government Employees Pension, Salaries and Public Service Motivation on Job Satisfaction

A Study on Effectiveness of Government Employees Pension, Salaries and Public Service Motivation on Job Satisfaction

Political coalitions, local leaders and the internationalization of local public services in Italy

The liberalization of European markets in the provision of public services led some utility companies to expand their domain beyond their national borders. However, the effect of internationalization on the governance of public services at the local level in the host countries remains understudied. The opening of public service markets and their internationalization change the circumstances in which local politicians make their decisions. Through the analysis of the interplay between institutional contexts and the strategies local actors, this article maps the processes underpinning the integration of foreign and domestic companies in the delivery of local services in Italy since the late 1990s, with a particular focus on water and transport.

Research on the Performance Evaluation Model of Functional Technologies with Partial Least Squares Regression

Public Functional Technologies Service quality improvement is the inevitable requirement to promote socialist cultural greater development and prosperity. The government's function, in the public culture service provision, is the key factor influencing the quality and quantity public of cultural service provision; the evaluation towards government public cultural service performance by constructing a comprehensive evaluation index system, can not only scientifically measure the objective level of public cultural service, but also promote the standardization and sustainable development. This paper, by the new public management theory, around the core idea of the service, constructing the public cultural service government performance evaluation index system, by using the partial least squares size model complex data table method, hopes to provide a theoretical reference for the construction of more comprehensive and more scientific index system of public cultural services by the evaluation system of our country's data analysis from 2009 to 2013.

Governance and innovation in public sector services: The case of the digital library

This paper examines the co-evolution of public governance and innovation, and proposes an adaptation of Hartley's model to take into consideration such co-evolution. This model is then applied to a longitudinal case study of the digitalization of Roskilde University Library. The theoretical and empirical analysis yields four main results. First, it is shown that the transition from a New Public Management approach towards a Networked Governance mode implies a greater distribution of knowledge and innovation across different organisational levels within public administrations. Interactions between such organisational levels crucially affect the development of new public services. Second, a more articulated view of users in public sector innovation is developed. It is argued that: (i) users play distinct roles at different stages in innovation processes, with relatively greater involvement in minor incremental changes; (ii) user-driven innovations have significantly increased with the diffusion of ICTs and Web based public services; and (iii) complex innovations are facilitated by face-to-face meetings between public servants and users. Third, it is suggested that changes in governance modes affect the balance between the different actors involved, thus influencing the nature and intensity of innovation. Fourth and finally, it is argued that the transition towards a networked governance approach requires information policies which persist over time, and are designed to increase collaboration between different (public and private) actors.

Perhaps I Touched the Minaret, or How Patient-Centered Care Remains a Dream.

Keep true to the dreams of thy youth.—Herman Melville Recently in Psychiatric Services I looked back at the 55 years I have spent as a psychiatrist, in which I observed that resources needed for patient care have quietly disappeared in America (1). The promise that psychiatry would mature to serve persons with severe mental illness in communities has withered and died. So, too, has the principle of caring for patients as persons rather than as diagnoses. Psychiatrists now focus on criteria for various disorders and write prescriptions for medications that do not necessarily improve the well-being of their patients. This morning I awoke at 3 a.m. frankly anxious. I realized I was worried about two unexpected, colliding forces. How well had I met my responsibilities in the situations that constituted my career? What are today’s implications of my past activities as a physician and psychiatrist? Memories had disrupted not only my sleep, but also the complacency of my retirement. The evening before, at a social gathering, a friend whose adult son has a severe mental illness asked me to meet with our local Utah county authorities. She wanted to address the lack of services available to her son and others with severe mental illness. She had learned of my work aimed to reorient the care that psychiatrists provide to these patients. Her request was entirely reasonable, and I agreed to the meeting. Hours later, as I slept, darker concerns wakened me unexpectedly. These concerned on what grounds I had to considermyselfeffectivewithpatientsoverthispasthalf-century, In my first postresidency position in Texas, I published an evaluation of a rehabilitation program I developed for chronically hospitalized persons with mental illnesses. While developing this program, I remember thinking to myself, “If I can create this level of resources here at a bureaucratic U.S. government public health service hospital, then what a pleasure it will be,after completing my Selective Service commitments, to return to Yale and all the resources in Connecticut.”Thesedreams were never tobefulfilled, not at Yale, and not thereafter. In all following years, in spite of my successes besting, on many occasions, circumstances hostile to the interests of those with severe mental illness, I could never match the successes we had in Texas.

STUDI PENGADAAN BARANG DAN JASA PEMERINTAH BERBASIS ELEKTRONIK (E-PROCUREMENT) DALAM MEWUJUDKAN GOOD GOVERNANCE DI KABUPATEN TRENGGALEK

This research reviews about Implementation of the Goods and Service Supply of Goverment on Based Electronic (e-Procurement) in Trenggalek Regency. This policy are formulated because many problems of the convensional goods and service supply of goverment and the rapidly of development of Information Technology. Beside that, e-procurement is one of the innovation from Public Service Government to realized Good Governance. Goals of this researched is to analyze policy implementation of e-procurement and to identify the factors supporting and inhibiting to realized Good Governance in Trenggalek Regency. Researcher analyze the supply process by applying of Good Governance principles, they are tranparency, participation, accountability, efectiveness and efficiency, responsiveness, strategic vision and equity. The factors supporting and inhibiting policy implementation based on Rondinelli and Shabbir Cheema’s teory, those are: (1) Environmental Conditions; (2) Inter-organizationship; (3) Resources for Program Implementation; and (4) Characteristic of Implementing Agencies. This reseach use qualitative descriptive design through observation, deep interview and library research. Informants from this research are employees from ULP, LPSE and supply partners. Based on the results of this study we can conclud that the policy of e-procurement policiy were implemented in Trenggalek Regency to realizing good governance have not maximied yet. Some of the factors that influence are the limited financial support, the quantity and quality of human resources and the infrastructure supporting for the implementation of e-procurement policy. Recommendations given by the researcher are need to increase the capacity of human resources in terms of both quantity and quality through education and training for employees of LPSE and application users of SPSE both committes and suppliyers,enhacement of infrastructure 2 supporting for e-procurement, financial support from the local government and enhancement of interaction or cooperation among agencies e-procurement implementing in Trenggalek Regency.

Methods for delivering complex social services: exploring adaptive management and regulation in the Australian National Disability Insurance Scheme

ABSTRACTIn the wake of new public management, and with the emergence of new public governance, a number of challenges remain unsolved in the field of public service governance and management. In this paper, we use the example of the Australian National Disability Insurance Scheme to show how we might deal with the design and implementation of a public service reform within the context of new public governance. We argue that governments need to develop greater openness to risk and policy experimentation during implementation. We therefore propose an adaptive system architecture that could support such risk taking.