Government Public Services Research Articles

The Effect of Public Office Values on Government Trust: Focusing on the Effects of Regulating the Level of Citizenship

Background/Objectives: The study discussed the impact of citizens' perceptions of public office values of integrity, accountability, and fairness, based on the view that government trust is centered on the citizens' perception of the value of public office.
 Methods/Statistical analysis: The data was based on a 2017 survey conducted by the Korea Institute of Public Administration on the perception of corruption in the Korean government sector. The study included 1,000 people and was conducted through a survey public service value, citizenship level and government trust. The data were analyzed using the SPSS 22 and AMOS 22.0 program.

The Public Service And Good Governance In Nigeria’s Fourth Republic: Pitfalls And Opportunities

The public service of any nation is conceived as a driver of policies and programmes of government that is aimed at promoting the welfare and well-being of the people and the corporate existence of the State. It is against this back-drop that the return to civil rule in 1999 was seen as an opportunity to stem the tide of socio-economic and political decline in Nigeria. However, more than a decade and half of democratic rule, the citizenry still wallow in abject poverty, insecurity, unemployment, electricity power supply, poor medical care and shelter, corruption, feeble enforcement of transparency and accountability, exclusion of the citizenry from decision making and legitimacy crisis. With the use of political participation theory, the paper observed that the public service is still largely disconnected from the people that it is meant to serve. In most cases it pursues its self-interest rather than the public good. This largely accounts for its assumed abysmal records bad governance in the delivery of democratic dividends across the country. The paper made far-reaching recommendations on how to bring the country out of this unpalatable situation. These include among others: the promotion of core-democratic values, prioritization of professionalism in the public service, capacity building for public servants, promotion of the new public management principles, zero tolerance for corruption, political stability, participatory decision making and promotion of distributive justice. It concluded that regime change also demands change in the attitude, structure and operational dynamics of the public service in order to promote good governance in Nigeria.

Performance Audit and Public Sector Budgetary Efficiency in Southwest Nigeria

This study examined performance audit and public sector budgetary efficiency in southwest Nigeria. Specifically, the study examined the effect of total quality management (TQM) on budgetary efficiency in Southwest Nigeria, Public service value (PSV) on budgetary efficiency in Southwest Nigeria and Government accountability system (GAS) on budgetary efficiency in Southwest Nigeria. Primary method of data collection was employed, through structured questionnaire and it was sourced from the Ministry of Finance, Ministry Rural Development, Ministry Health, Ministry Work and Infrastructure in selected Southwest States in Nigeria, which are, Lagos, Oyo and Ogun. Data were analyzed using both descriptive and inferential statistics. Descriptive analyses conducted in the study include frequency table, and pie chart while inferential analyses conducted in the study include linear regression and ANOVA analysis. F.test used to test the overall significance of the regression model while the coefficient of determinant r2, was used to determine how much variation the dependent variable was explained by the independent variable. Result revealed that coefficient of determination (r2) of total quality management, public sector value and government accountability system were 0.730, 0.654 and 0.433 which implies that about 73%, 65.4% and 43.3% variation in budgetary efficiency of the selected states can be explained by total quality management, public sector value, government accountability system in individual States. The study found out that total quality management (TQM), public service value (PSV) and government accountability system (GAS) indicated positive and significant effect on budgetary efficiency in southwest Nigeria, (.854, p .000 < 0.05), (809, p 0.003 < 0.05) and (.658, p .002 < 0.05) respectively. The overall regression model of (Total quality management, Public sector value and Government accountability system in the selected States) are significant in terms as F calculated (256.641, 83.084 and 61.846) are greater than F critical (3.89) respectively. The study concluded that total quality management, public service value and government accountability system have significant effects on public sector budgetary efficiency in Southwest Nigeria, and positively related.

Bureaucratic culture, empowering leadership, affective commitment, and knowledge sharing behavior in Indonesian government public services

This paper aims to clarify the relationship among bureaucratic culture, empowering leadership, knowledge sharing behavior and affective commitment in the Indonesian public sector organizations. A t...

Assessing Indonesian Local Government eGovernment- eService Quality: Dimensions and Alternative Model of eService Quality from Banyuwangi’s SIPO (Online Permit Registration System)

A decentralized mode of local government in Indonesia has subsequently leads to a local initiative for the improvement of local government public service delivery. The regency of Banyuwangi launch an eService Online Permit Registration System (SIPO), which covers 45 type of mostly local business licenses. This paper sought to asses local government eService Quality in the context of one local government in Indonesia, especially in the regency of Banyuwangi in the eastern part of Java. The quantitative approach is used in this research, as well as the application of Structural Equation Modelling for integrating the analysis among three important dimensions of eService: Organization, Information and the service quality. The study finding proposes an alternative model for assessing eService at local government which highlight the important of content management, the stable of eService operating system, and the organizational efficiency as the backbone of eService based at local government level. Keywords: eService model, Decentralization, East Java DOI : 10.7176/PPAR/9-1-04

Two-way Interactive Effect Between Financial Pressure &amp; Public Service Charges

After the reform of the tax system, with the upward movement of financial power and the decentralization of power, the financial pressure of local governments in China has become increasingly prominent. As the previous model concluded, fiscal pressure may be the driving force behind the increase in local government public service charges. Therefore, it is necessary to study the interaction between financial pressure and public service charges. In this paper, it mainly researches two-way interactive effect between financial pressure and public service charges. The data of 31 provinces in China from 1999 to 2017 was used to construct the simultaneous equations model for fiscal pressure and public service charges, and then the empirical test was carried out for the interactive effect between the two with 3sls method. The research results show shown that there is an interactive effect between fiscal pressure and public service charges. That is, the public service charges is increased with the increase of fiscal pressures, explaining that when the government is facing financial pressure, the government will look for public service charges to make up for the gap in fiscal revenue and expenditure. The fiscal pressure is decreased with the increase of public service charges, explaining that public service charges are an effective way to ease financial pressure. In addition, the effect degree of the control variables related to financial autonomy and public service charges was analyzed in this paper.

Power, influence, and policy in Arizona’s education market: “We’ve got to out-charter the charters”

Arizona’s “Wild West,” free-market education approach via school-choice policies reflects the expansion of neo-liberal reforms, which emphasize private provision and governance of public services o...

Elemen dan Faktor Governansi Inovasi Pelayanan Publik Pemerintah

Banyak inovasi yang telah dihasilkan dalam pelayanan publik pemerintah namun tidak dapat menunjukkan inklusivitas manfaat yang lebih besar. Governansi inovasi memberikan kerangka kerja bagaimana inovasi dapat dikelola untuk dapat menunjukkan manfaat yang lebih besar. Penelitian ini bermaksud untuk mendeskripsikan elemen dan faktor yang mempengaruhi governansi inovasi pelayanan publik pemerintah. Metode kualitatif deskriptif digunakan dalam penelitian ini, sumber data dikumpulkan secara deduktif dari beberapa sumber ilmiah dan peraturan pemerintah. Hasil penelitian ini menunjukkan bahwa governansi inovasi memberikan kontribusi pengelolaan inovasi menjadi lebih baik dalam sektor pelayanan publik pemerintah. Di sisi yang lain governansi inovasi dapat diimplementasikan dengan menganalisis faktor kelembagaan sebagai pelaksana, aktor kebijakan sebagai pengambil keputusan dan partisipasi masyarakat sebagai penerima inovasi layanan pemerintah.

Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions

Abstract Available data on internet use by citizens indicate that participation in social networking represented one of the most common online activities in the EU-28 in 2016. Social media have been perceived as new tools that can enhance participation and inclusion of citizens and other important stakeholders in public decision-making for several years. According to available literature, the use of social media may also drive innovation in public service delivery and government operations. Research on the use of social media by Czech public authorities is rather limited and is still in its beginnings. Th e paper outlines results of web-based analysis that focused on the use of Facebook (FB) by Czech regions. Findings on practices of 13 regions (i.e. all regions in Czechia, excluding Prague for its specifics) are presented. They clearly indicate that FB is used particularly as a one-way communication channel only for some kinds of information, rather than an instrument for including citizens into public deliberations. This is in compliance with research on practices in developed as well as in transition countries. Data also show rather heterogeneous practices related to types of information that are published on FB profiles of Czech regions.

Faktor-faktor yang mempengaruhi good governance di Kelurahan Depok Sleman Yogyakarta

One important principles of good governance in public services is public participation. since good governance is a conception of a clean, democratic, and effective governmental administration, it regulate a synergistic and constructive relationship between the government, private business world and society. This research combines both quantitative and qualitative methods as mixed methods. Based on simple linear regression analysis results, it is found that technological training, participation in law and government, financial governance and assets and development of managerial values have a significant positive effect on implementation of good governance. The advice in this research is the application of technology training should be done effectively, with technological training to the employees themselves, especially in the use of computerization and internet in order to achieve tujuan that want to be achieved by trade and industry service.Keywords:good governance, technology training, participation in law and government

Governance of metropolitan areas for delivery of public services in Latin America

One of the key issues at metropolitan level is the provision of public services and this paper highlights the importance of understanding the governance of public services in the context of increasing urbanization and decentralization. This paper provides a comparative analysis on metropolitan governance in Latin America by analysing specific case studies. The objective is to identify how the governance setting in metropolitan areas shapes the process anthe results of providing public services to wider population. We examine metropolitan governance by employing a 3x3x3 model as a framework for addressing key issues about urban services delivery. Bogota, Lima and Mexico City are the metropolitan areas selected. Secondly, we focus on three sectors: transport, solid waste collection and water. Finally, the analysis focuses in three aspects of governance: coordination, financial sustainability and coverage and quality. The data collection process involved field research in Bogota, Lima and Mexico City.

EDUCATION, HEALTH, AND PUBLIC SERVICE IN INDONESIA: AN ISLAMIC ECONOMICS VIEW

The main object in this paper are two. First, to determine the suitability of laws on education and health to the government expenditure of Indonesia in Islamic economics view. Second, to devise guidelines for national policymakers in the implementation of government expenditure in education and health which gives utmost priority to public service. The distinctive feature of this paper is not only to see the increasing government expenditure and public services but in additional to implement the maximum government expenditure in education and health, there needs to be a minimum standard service which we see not only from the laws but from Islamic economics too. This paper contains as follow: section 1 commences with the sneak peak of Islamic economics, the increasing of government expenditure phenomenon, and empirical study about health and education. Section 2 addresses the state expenditure in Islam, the definition of government expenditure according to law, quality of services in Islam, and the definition of public services. Section 3 discusses education and health expenditure according to law and the minimum service standard for both and last, Section 4 is the conclusion.

Pengaruh Kompetensi dan Motivasi Kerja Pegawai Terhadap Kualitas Pelayanan, Kepuasan Konsumen Serta Citra Organisasi Pada Balai Pelatihan Kesehatan Provinsi Kalimantan Selatan

Implementation of Otoda, demands increased competence and motivation of government officials, whether from central government employees or the smallest local government officials (kelurahan). Changes to these human resources, ultimately expected to affect the performance of officials, as well as consumer satisfaction so that the good name (corporate image) of governance in this case the local government also increased. If it goes according to expectations, will create consumer satisfaction (people who enjoy public service (government). Problem Formulation: Is there a significant influence between employee competence and motivation on Service quality, customer satisfaction and organization image in Health Training Center of South Kalimantan Province. This type of research is explanatory research, ie this study will be examined the relationship or causal influence between variables through testing the hypothesis set previously. According to Neuman (1999: 22) Explanatory Research departs from the state of a phenomenon known and described, but it is necessary to do more in-depth study. Why the phenomenon occurs and how the phenomenon occurs. The study population is employees in the scope of the Health Service that utilizes the Training of Bapelkes of South Kalimantan province during 2010 until 2014.

The representation of multilingualism and citizen identity in a series of public service advertisements

ABSTRACT Social reality is refined and redefined through media. This article explores the representation of discourse of multilingualism in a series of Hong Kong government public service advertisements called Faces of Hong Kong. Given the role of advertisements in social reproduction and the construction of identities and subjectivities, there is scope to explore how public service advertisements that include a subset of advertisement texts, reflect and are governed by market ideologies. This article focuses on the cultural reproduction of differences and identities, and sees the ideology conveyed in public service advertisement as a powerful trope operating across different sociocultural communities. A critical reading of the promotional series suggests that discourses on English as a global language and Hong Kong as a multilingual and multicultural city are strategically co-opted to further neoliberal ideologies. This has implications for policy practices.

The relationship between leadership style and employee performance

PurposeThe purpose of this paper is to advance critical theoretical insights into the idea of “relational bureaucratic leadership” and its implications for public administration in developing countries (DCs). In doing so, the paper sets out new agendas for public service governance in DCs that recognizes the changing nature and emerging complexities of both the public service and society.Design/methodology/approachThis is an exploratory study which synthesises literature in management, human resources, leadership studies and public administration, to understand the limitations of mainstream approaches to bureaucratic leadership in DCs, particularly SSA, with a view of identifying alternative practices.FindingsFindings from this paper suggest that public service governance in DCs are embedded in complex dynamics between power relations, complexity and social norms, and bureaucratic leaders should, therefore, focus on building relationships as a means of deepening trust and enhancing cooperation among critical actors. The case for a shift in focus to “relationality” reflects changes in the broader global political economy, including emerging wicked and multi-faceted policy problems that require heterodox and context-sensitive responses from governments and greater collaboration among key stakeholders.Originality/valueThe analysis of the limitations of traditional approaches to public service governance in this essay reveals the importance of a shift from a preoccupation with conventional organizational forms and functions, to place greater emphasis on social networks and relationships, as a way of improving leadership efficiency in the public services of DCs.

Kurdistan Region Network Infrastructure Design

Digital communications play fundamental role in everyday life. Requests for e-services and e-applications obviously will grow rapidly on networks. Although In Kurdistan Region, There are many potential barriers, however design and implementing national digital Backbone Infrastructure is a vital and challenging task for the government to improve public sector efficiency. For the purpose of this research to get a sense of which barriers are more likely than others, A survey was conducted among the Kurdistan ICT professional. Moreover, One of the main focuses of this study is offering KRG a comprehensive, secure network infrastructure design with minimum latency, high availability, and maximum performance. Finally the possibility of using cloud computing within the context of normal government operations and public services in general has been discussed.

Governing Infrastructure in the Age of the “Art of the Deal”: Logics of Governance and Scales of Visibility

AbstractMany different types of organization provide public services or goods and build public works without being, strictly speaking, part of government. Such entities tend to be seen as more innovative than government proper, both because of their organizational autonomy and because they primarily use private‐law techniques (contracts, mainly) and lay claim to private sector credentials. This article examines the presumed correlation between moves towards greater public‐private hybridity in government and public sector innovation, using illustrative examples from Ontario and British Columbia, Canada. Combining interviews with professional infrastructure deal‐makers, direct observation of public infrastructure workshops, and analyses of the documents that constitute infrastructure deals, we show that the quest to bring virtues and techniques associated with private enterprise to the delivery and governance of public goods and services often leads to a dialectical reversal. At first, bureaucratic rules do give way to the pursuit of more or less sui generis deals. But the entities that initiate deals and partnerships soon come to feel the need to standardize the process, which then leads to the return of standard templates and surprisingly rigid rules.

The governance and management of public library services in Nigeria

PurposeThe purpose of this paper is to explore the managerial and governance issues that impact on service delivery in public libraries in Nigeria. Within many countries this seems to be a challenge often resulting in an ineffective service delivery resulting in underutilisation thereof. This study was conducted among administrators and managers of public libraries in Nigeria to establish the current status quo concerning governance and management issues impacting on service delivery.Design/methodology/approachA qualitative study using interviews was used to illicit data from three permanent secretaries, six public library directors, and six heads of rural community libraries, purposively selected for the study.FindingsThe findings show that variables such as relevant academic qualifications, years of experience, and designation of the administrators and managers of public libraries affect service delivery. A huge dependency on government bodies for decision making and funding was established. Impediments to good management of the libraries were found to be inadequate funding; lack of involvement of stakeholders in public library administration; and inappropriate public library legislation.Practical implicationsThe study recommends the promulgation of a public library-specific act in order to regulate the administration and management of this public unit, involve stakeholders in public library administration, as well as the provision of alternative forms of funding in order to alleviate the dependence on governmental budgets.Originality/valueWith very little research available on these issues in Nigeria, this paper will create awareness among all stakeholders of specific governance and managerial issues impacting on effective service delivery to public library users so that it can be addressed.

Knowledge graph based on domain ontology and natural language processing technology for Chinese intangible cultural heritage

Intangible cultural heritage (ICH) is a precious historical and cultural resource of a country. Protection and inheritance of ICH is important to the sustainable development of national culture. There are many different intangible cultural heritage items in China. With the development of information technology, ICH database resources were built by government departments or public cultural services institutions, but most databases were widely dispersed. Certain traditional database systems are disadvantageous to storage, management and analysis of massive data. At the same time, a large quantity of data has been produced, accompanied by digital intangible cultural heritage development. The public is unable to grasp key knowledge quickly because of the massive and fragmented nature of the data. To solve these problems, we proposed the intangible cultural heritage knowledge graph to assist knowledge management and provide a service to the public. ICH domain ontology was defined with the help of intangible cultural heritage experts and knowledge engineers to regulate the concept, attribute and relationship of ICH knowledge. In this study, massive ICH data were obtained, and domain knowledge was extracted from ICH text data using the Natural Language Processing (NLP) technology. A knowledge base based on domain ontology and instances for Chinese intangible cultural heritage was constructed, and the knowledge graph was developed. The pattern and characteristics behind the intangible cultural heritage were presented based on the ICH knowledge graph. The knowledge graph for ICH could foster support for organization, management and protection of the intangible cultural heritage knowledge. The public can also obtain the ICH knowledge quickly and discover the linked knowledge. The knowledge graph is helpful for the protection and inheritance of intangible cultural heritage.

New development: Corporatization of local authorities in England in the wake of austerity 2010–2016

A key institutional driver of current reforms within English local government is ‘alternative service delivery’. Our review of councils’ annual accounts between 2010/11 and 2016/17 suggests ‘corporatization’—the creation of local authority companies—is a growing phenomenon across the whole of English local government. This represents such a significant and far-reaching development in the governance, performance and efficiency of local public services that it constitutes a major field-level change at the interstices of the institutions of state, market, corporation and community. In this article, the authors briefly sketch ways corporatization could be regarded as a field-level change, before presenting findings and reflecting on their implications.