The article is devoted to the study of the current state and trends in the development of innovations in analytics as a marketing tool in the context of global digitalization. The development of digital technologies allows companies to use more opportunities to conduct their activities, improve their products and offers. Significant interest in innovations in analytics is revealed by high scientific interest in this topic among researchers. The current state of the car insurance market, the influence of analytical innovations in marketing on the processes of market functioning, products and offers of companies are considered. The main areas of digitization of the industry were identified: the implementation and use of Big Data for risk reduction and detailed study of service consumers, monitoring of the actual use of insurer services by customers using IoT devices and the help of artificial intelligence for data processing and ideas for implementing changes. A detailed description of the essence of each of these innovations is given and the practical use of some of these methods of digitization of the industry by foreign and Ukrainian companies is indicated. The activities of the best examples of the use of Big Data, IoT technologies, work with artificial intelligence by the world's leading insurers and compared with the current set of innovative, analytical tools used by Ukrainian companies are considered. It has been studied that foreign insurers use more innovative measures in analytics than Ukrainian ones. The strengths and weaknesses of insurtech innovations in analytics, in the field of auto insurance, are determined. Taking into account the conducted analysis, practical recommendations are provided regarding possible ways to expand innovation methods for use by Ukrainian insurance companies, possible options for cooperation with enterprises of other fields are determined for a more detailed market analysis and study of consumer requests. As a result of applying the recommendations presented in the work, Ukrainian insurers will be able to better analyze potential and existing customers, reduce possible risks, adapt their products to the received data and personalize, improve offers, which will help to be competitive in the market.
Read full abstract