Business Functions Research Articles

Analisis Strategi Bisnis pada Toko Budiman Sembako Kecamatan Sungai Tebelian, Kalimantan Barat

Budiman's grocery store is a shop that sells various kinds of fresh fruits. Due to the tight competition in the food trade, this shop has its own business strategy. Business strategy aims to achieve long-term goals to be achieved and find the company's position in the industry so that the company can protect itself against competitive pressures. This study aims to analyze business strategies in surviving the pressure of intense competition, specifically the Budiman Sembako shop in Penjernang village. This research was conducted using descriptive qualitative methods by prioritizing interview methods and observation instruments, namely direct observations and assisted by literature studies. This research was conducted by analyzing the external environment and the internal environment through business functions. Then do a SWOT analysis, so that it can produce several alternatives in developing a business strategy for Budiman's grocery store. The results of this study indicate that the right strategy for the Budiman Sembako shop is the intensive strategy. With these alternative strategies the company can achieve the desired goals and can survive in the face of competitive pressures in the market.
 Keywords: Business Strategy, Business Environment, and SWOT Analysis

Strengthening the Communication Competencies of Civil Servants in Providing Public Services

Communication is by definition a two-way process, ie. the process of sending and receiving messages. Business communication is one of the most interesting areas today. In the last twenty years, at the time of the beginning of globalization and global business, more attention has been paid to the importance of business communication. Strengthening the communication competencies of civil servants in the provision of public services is a special challenge for the civil service in our country, especially at lower levels of administrative organization. In the business process, the most important thing is to respect the needs and desires of target users, to integrate communication with other business functions in such a way that the needs and desires of the target public become a priority. Today's modern business in order to be successful and give positive results, the exchange of information between participants in the business process must be raised to the highest possible level of communication. Communication is one of the most basic elements of business, because it permanently helps better business and improves relationships, which means that good communication increases the credibility of the institution / company, and poor communication reduces it. Today, the process of communication is realized through numerous channels. Trends related to modern business communication place their emphasis on addressing the interlocutors and the public as personally as possible. Today, institutions are changing their traditional communication, which took place by phone, fax and mail, with electronic communication, so it can be concluded that in this sense, e-mail, social networks, blogs, online media, video conferencing, etc. are being used. all with the aim of more successful communication, especially with the external public.

Developing The Performance Measurement System Based on Maqashid for Islamic Banks

The performance appraisal system for Islamic banks, according to the function and role of Islamic banks, is still not well established and is still in search of ideal forms. Several Islamic economic figures see that the existing Islamic bank performance appraisal system is still profit-oriented and has not considered Islamic banks' social aspects. Apart from having a business function, Islamic banks also have social functions that must be carried out. Using the maqasid al-Najjar approach, this study developed a performance measurement system based on maqashid for Islamic Banks. Using the Sekaran model, the researcher breaks down the elements of maqasid al-Najjar into indicators of performance appraisal of Islamic banks to produce a Syaria bank performance measurement system within the framework of the maqasid al-Najjar. Based on the concept of maqasid al-Najjar, the developed model in this study is called the performance measurement system based on maqashid (PMSBM) for Islamic banks.

Application of artificial intelligence: benefits and limitations for human potential and labor-intensive economy – an empirical investigation into pandemic ridden Indian industry

Application of artificial intelligence: benefits and limitations for human potential and labor-intensive economy – an empirical investigation into pandemic ridden Indian industry

Choosing misaligned governance modes when offshoring business functions: A prospect theory perspective

AbstractResearch SummaryTransaction cost economics (TCE) holds that multinational corporations (MNCs) should select governance modes based on associated transactional hazards. However, MNCs often adopt theoretically misaligned governance modes. Applying a prospect theory (PT) perspective, we use the context of business‐process offshoring to explore why firms choose misaligned governance modes. We argue that theoretically misaligned governance modes are regarded as riskier than aligned governance modes, and we suggest that prior experiences of failure in an international context—especially in business functions that are relevant for the internationalization of a firm—prompt decision‐makers to choose theoretically misaligned governance modes. We enhance discussions on governance‐mode decisions with important behavioral perspectives on how such decisions materialize.Managerial SummaryExperience with underperforming investments provides decision‐makers with an important motivation to search for riskier, nontraditional solutions, such as governance modes that do not necessarily comply with conventional logics. We show that such decisions, which have traditionally been conceived as managerial mistakes, are driven by behavioral insights found in the fields of human and organizational psychology. While we explore this idea in the context of international governance‐mode decisions, we believe such a behavioral perspective on international decision‐making is generalizable to other relevant contexts.

Institutionalization of mentoring in entrepreneurial dynasties

The article deals with the transfer of business by senior generation to the younger members of the family.The reproduction of entrepreneurial dynasties is an important factor stabilizing the national economy. The family business is distinguished by a higher efficiency of entrepreneurial activity. It cannot be argued that the reproduction of entrepreneurial dynasties is a widespread social practice. In recent decades, the pattern “One business, three generations” has been replaced by the pattern “One generation, three businesses”. Parents’ participation in business is a priority factor in children’s choice of entrepreneurship as a direction of professional activity. Parental entrepreneurship increases the probability of including children in the business sphere several times. Family traditions and business experience make it possible to transfer social capital to young successors at a lower cost, to broadcast and adopt informal business experience and business connections. Intergenerational continuity is ensured by the formation and translation of the family culture of a business dynasty with special value-identification meanings, including a special professional ethos of family business representatives.A business dynasty can be implemented as a family company. In such a company, business and family relationships are closely intertwined. Interpersonal relationships are the most important factor in the effective functioning of a family business. It is intra-family conflicts that most often cause the collapse of the family business.The older generation of family business has not only to make over the property and power to the young, but also to ensure the continuity of the business, the implementation of mentoring, the transfer of family entrepreneurial traditions and values.The most serious threats to family business in Russia are: the difficult macroeconomic situation, compliance with the requirements of domestic legislation, competition in the domestic market, the need to implement innovations in order to preserve the competitive stability of the business.

Computer Network Information System Security Prevention Methods under the Background of Big Data

With the rapid development of modern society, the administrative information content rapid growth of e-government information resource sharing becomes the key of the government departments for effective social management. The cloud technology Internet big data are widely used and popular, which enable information resources to be shared among government data and are both an opportunity and challenge for effective e-government information resource sharing. It is of great significance to enhance government credibility. Information security risk assessment is a comprehensive evaluation of the potential risk of an uncertain stochastic process, traditional evaluation methods are deterministic models, and it is difficult to measure the security risk of uncertainty. On the other hand, with the opening and complexity of information system business functions, the nonlinearity and complexity of evaluation calculation also increase. By studying the relatively mature assessment criteria and methods in the field of information security, this study analyzes the information security status of small Internet of Things system based on the characteristics of Internet of Things information security. Combining the latest research results of information entropy neural network and other fields with the original risk assessment methods, the improved AHP information security risk assessment model is verified by simulation examples.

ANALYSIS OF ERP SYSTEM IMPLEMENTATION AND SUPPLY CHAIN IN PT INDOFOOD CBP SUKSES MAKMUR

PT Indofood Sukses Makmur is a company engaged in the food sector. The impact of the pandemic was very influential, causing a decrease in the purchasing power of products from suppliers to distributors and the global crisis caused by this pandemic caused a shift in consumer spending tendencies from those that tended to be evenly distributed between main needs. This study aims to analyze the ERP system implementation and supply chain in PT Indofood CBP Sukses Makmur. In managing information on the company, PT Indofood CBP Sukses Makmur Tbk. Implementing an Enterprise Resource Planning or ERP system as an integration system for the company's business functions. The implementation of the ERP system at PT Indofood CBP Sukses Makmur can be considered a success if the implementation of this system can integrate work functions and reduce the need for manual work.

Implementing Converged Security Risk Management: Drivers, Barriers, and Facilitators

Converged security risk management is an approach that addresses interdependencies between security-related business functions that have traditionally been managed by separate departments within organizations. It is a more effective means of addressing organizational security risks and threats than tackling physical and information security challenges separately, given that the boundaries between the two are frequently blurred. However, fully converged security remains the exception rather than the rule, leaving organizations increasingly vulnerable as their adoption and reliance on digital technologies accelerates. Through interviews with eight senior security professionals, this research identified key factors critical to effective converged security risk management, expressed as ‘drivers,’ ‘barriers,’ and ‘facilitators.’ The practitioners’ accounts illuminated how the modern threat landscape continues to drive further the need for such an approach, while the traditional separation of corporate security departments from the information security function in organizations remains a barrier. A greater focus on training and education, as well as soft skills, were identified as key priorities in the drive for an effective converged approach.

An Empirical Investigation in Analysing the Critical Factors of Artificial Intelligence in Influencing the Food Processing Industry: A Multivariate Analysis of Variance (MANOVA) Approach

In the era of digital technology, where innovation and digitization are transforming the business functions, the field of customer relationship management has witnessed sea change in the recent decade. The application of artificial intelligence in food processing has enabled enhancing the availability of food in an effective manner for all the individuals. It has been regarded that the application of labor force tends to play a crucial aspect for the overall execution of things in the different domains related to food manufacturing and processing, which are related to the enhanced involvement of individuals in the processing of food and related products, the industry could not able to meet the growing demand from the customers. So, in order to overcome these critical issues, it is noted that the application of technology such as automation and artificial intelligence is implemented for enhanced processing and enable delivering quality products to the customers at lower cost. The impact of AI in the current business world is becoming more indispensable as companies have started to unleash its potential. The role of AI in food processing is fast changing the manner in which the customer queries are addressed, enabling analysing the needs and requirements, and focus on creating improved packaging, high quality, and better shelf life. This empirical investigation is focusing on analysing the critical factors related to AI in influencing the food processing industry. The researchers intend to apply quantitative analysis using IBM SPSS package, and the results are stated in detail based on the analysis.

On the question of choosing the organizational form of the digital space for the safe development of Russian business

In the context of the global trend of digital transformation of industry, the formation of digital spaces is one of the important tasks of business and national economies. The diversity of forms of digital spaces in modern industry has led to the need for their theoretical ordering, structuring and classification in order to create conditions for the most correct choice of the form of its implementation in practice. The purpose of this work is to solve the problem of choosing the optimal form of organizing the digital space to increase the security of business development and the national economy. The object of the study is the process of digital transformation of the modern economy and industry. The subject of the study is the forms of organization of digital spaces in modern industry. The analysis of the forms of organization of digital spaces indicates their diversity and complexity. It is shown how the organization of a digital space suitable for business increases the efficiency of its functioning. Special attention is paid to the analysis of the consequences of the transition to a digital business model. It is established that the choice of the form of organization of the digital space returns to the peculiarities of business functioning. One of the main criteria for choosing the form of organization of the digital space is how the business operates: independently or within the value chain. It is shown that one of the consequences of the trend of progressive growth of digital data flows between different subjects of different levels is the emergence and aggravation of imbalances in their digital spaces. In these conditions, the participation of the state is necessary to ensure the security of business development and the national economy.

Investigating the relationship among Industry 4.0 drivers, adoption, risks reduction, and sustainable organizational performance in manufacturing industries: An empirical study

Although sustainability is the top agenda for most global organizations, the noteworthy progress in this realm is still invisible, mainly due to the absence of a robust framework and reliable empirical evidence. Higher Sustainable Organisational Performance (SOP) means the organization has attained effective and efficient control over the majority of business functions, leading to a sustainable competitive edge over the competitors and higher customer delight. Undoubtedly, Industry 4.0 (I4.0) has revolutionized the manufacturing industry and is expected to leverage SOP in times to come. In this context, the study of I4.0 risks reduction and I4.0 drivers needs urgent attention. Similarly, investigating the impact of I4.0 risks reduction and I4.0 adoption on SOP is overlooked in the current literature. Also, the mediating role of I4.0 adoption through I4.0 risks reduction on SOP is yet to be investigated, which has the potential to transform the existing business model into a progressive, viable, and sustainable model. This research has established a theoretical model grounded on Contingency and Dynamic Capability View (DCV) theory. The model has explored the scope of I4.0 adoption to SOP by considering I4.0 drivers impacting I4.0 adoption and I4.0 risks mitigations impacting I4.0 risks reduction and their influence on SOP. Total 15 hypotheses are tested using software packages SmartPLS 3.0 and SPSS v23.0 based on the 273 respondents' data from 221 manufacturing companies of India. The research found I4.0 adoption and I4.0 risks reduction positively drive SOP, and I4.0 adoption has a positive significant mediating effect on the relationship between I4.0 risks reduction and SOP. This study has the potential to support managers, decision-makers, and researchers to build, test, and validate similar models adding minor reforms and developing innovative and creative combinations of inherent capabilities and resources to realize the SOP in manufacturing companies. The study is unique as it has explored the link between I4.0 risks reduction, I4.0 adoption, SOP, I4.0 drivers, and I4.0 risks mitigations for the first time. In addition, the investigation on the mediating effect of I4.0 adoption in the relationship between I4.0 risks reduction and SOP is a pioneering contribution to the existing literature.

Airports' Sustainability Strategy: Evaluation Framework Upon Environmental Awareness

Global sustainability challenges are reshaping how businesses operate in the 21st century. The necessary condition of ensuring economic, social, and environmental sustainability, also affects the functioning of regulatory authorities and businesses, particularly in the air transport sector, which, by facilitating access to productive services and connectivity to markets, is a critical contributor to the economy. Businesses are increasingly being pressed by decision makers (e.g., stakeholders, shareholders, customers, employees, and society) to assess their socioeconomic impacts and manage their actions sustainably and resiliently. As a result, effective management is a top priority not only for airport operators and authorities, but also for the national and local economies in this competitive and economically sensitive environment. The purpose of this article is to present an assessment tool for evaluating airport strategic plans and environmental reports, and address how corporate actions can promote sustainability in the frame of environmental awareness in operating large transport hubs. The assessment methodology is based on a comparative analysis between airports and regulatory authorities' threshold. The role of sustainability in the air transport business ecosystem is depicted, demonstrating that its relationship to business performance is a significant barrier to business resilience and competition for planners, managers, and decision makers. The numerical application considers a group of 10 European International airports delivering international flights and business. Conventional wisdom is to provide the evaluation analysis framework for planning and managing capital-intensive transport hubs such as airports.

Factor analysis of the functioning of small business and its development prospects under sanctions

The problems, difficulties, as well as issues of entrepreneurship development in Russia are considered based on the analysis of the retrospective of small and medium enterprises (SME) development, errors in the field of economic development in the process of transformation of the Russian economy in different periods of its development, as well as in different phases of the economic cycle are identified.The article is devoted to the study of environmental factors affecting the development and functioning of SMEs. The article presents the results of a sociological survey of entrepreneurs and experts in the field of economics and management. The survey is aimed at determining the impact of the external environment on the development of entrepreneurship in Russia and the possibility of overcoming it.

Principle of Balance of Relationship Between Banks and Customers in Mudharabah Agreements

Banks carry out their business activities in the form of accepting deposits in the form of savings and time deposits as well as conducting business activities by channeling funds in the form of financing and providing services in the form of remittances, save deposits and other banking services. Islamic banks in carrying out their business activities and functions, namely channeling funds in the form of providing financing to their customers, are carried out in the form of musharaka and mudharabah. The use of the mudharabah and musharaka principles is the main principle for Islamic banks. The research method used in this research is the normative legal method which is carried out by examining library materials, emphasizing on primary legal materials, namely legal materials consisting of basic regulations and legislation with an approach to legislation relating to with the principle of the balance of the relationship between the bank and the customer in the mudharabah financing contract, which is the implementation of the principle of good faith and the principle of freedom of contract which places the parties in a balanced manner (at-tawazun) with respect to their rights and obligations in determining the clauses of the contract contents.

How Does a Pandemic Disrupt the Benefits of eCommerce? A Case Study of Small and Medium Enterprises in the US

Inspired by the ongoing disruption to businesses across the world, this research focuses on how the COVID-19 pandemic has affected the contribution of eCommerce to small and medium-sized enterprises (SMEs). Our study seeks to establish an eCommerce-driven response to this natural disruption, by asking the questions; How do eCommerce platforms impact SMEs? How does eCommerce affect an SME’s three major business functions during a global disruption? We employ a qualitative case study method, using interviews as our primary data source, along with secondary data from industry and company records. We discuss these case studies through the framework of the actor network theory (ANT), identifying eCommerce and other platforms that SMEs use as actors in their network. We interviewed eight SMEs involved in the physical sale and distribution of consumer goods, each of which had been operating for at least two years and had a maximum of 70 employees. On average, we found that 44% of the SMEs in this study benefitted from using eCommerce in key business areas, with 46% improving their operations, 47% improving sales and marketing, and 39% improving finance. We also found that SME adoption of eCommerce during the pandemic grew in response to these benefits. Of the eight companies we studied, four had begun developing full eCommerce operations and three more planned to develop them as the global situation further normalizes.

Perceived Risk as a Determinant of Propensity to Adopt Account Information Services under the EU Payment Services Directive 2

Globalisation, technological advances, liberalisation of financial markets, and changing consumer behaviour are transforming banking profoundly. Under the EU Payment Services Directive 2 (PSD2), incumbent banks must open up their data, processes, and business functionalities to customers and third parties including rivals. It is critical to understand consumer behaviour post-PSD2, and the potential impact of PSD2 on the functioning of the retail banking and financial services market. In this preliminary study of 244 consumers from six European countries, we explore the role of social influence, facilitating conditions, perceived risk, and effort and performance expectancy in order to unravel the determinants of consumers’ acceptance of account information services (AIS) as provisioned under PSD2, which provide consolidated bank account information for consumers with multiple bank accounts across multiple banking institutions. Our findings suggest that the competing influences of (a) positive perceptions such as social influence, facilitating conditions, and performance expectancy, and (b) negative perceptions related to risk, sway consumers’ intentions to adopt AIS.

Development of a Methodology for Managing the Processes of Creating Project Management Offices in IT Companies

The paper discusses the practical usage of the author's method of managing large-scale changes on the example of projects for the creation or re-engineering of Project Management Offices in three IT companies in 2009, 2015 and 2021. In those transformations of project management, the organization of the structural unit and its business functions and the implementation of several process areas of project management have been done. The paper provides a detailed description of the method used in those transformations, considers the stages and iterations of the transformations, analyzes the typical risks, the results achieved and deviations from the proposed method. The proposed method can be recommended for practical application in companies from the branches of the "new economy".

The Effect of Service Quality on Consumer Satisfaction Purchasing Motorcycles at CV. Central Sulawesi Motor Palu

Marketing is a business function that seeks to identify unmet consumer wants and needs, measure how big it is, determine the target market and which position is best served by the company, and determine the appropriate range of products, services, and programs to serve that market. The management in each company is also required to increase and maintain existing customers. Customer satisfaction is one of the determinants of customer loyalty. This study aims to explain the causal relationship between customer satisfaction and the variables that include service quality variables. Furthermore, it describes the quality of service on consumer satisfaction purchasing motorcycles at CV. Central Sulawesi Motor Palu. The sample of this research is 50 respondents with an accidental sampling technique. The analytical method used is descriptive analysis and multiple regression analysis. The results of the study conclude that service quality, from each dimension of tangibles (direct evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (attention), both simultaneously and partially have a significant effect on consumer purchasing satisfaction—motorcycles on a CV. Central Sulawesi Motor Palu.

Joint hierarchical placement and configuration of edge servers in C-V2X

To accommodate the high mobility and large-scale interconnection requirements of the Internet of Vehicles (IoVs) and to realize low-latency and high-reliability communication in IoVs, Cellular Vehicle-to-Everything (C-V2X) intelligent converged networks based on Mobile Edge Computing (MEC) is proposed. Various types of C-V2X applications impose diverse requirements on the network in terms of communication, computation, and storage, thus the MEC platform needs to be flexibly deployed in C-V2X. We can divide the MEC platform into Roadside-edge and Area-edge layers according to the service scope and business functions, and strategically select Road Side Units (RSUs) and Macro Base Stations (MBSs) with the optimal location in the Roadside-edge and Area-edge layer to place different types of Edge Servers (ESs). In the scenario of MEC and C-V2X convergence, we consider the trade-off between the response latency of computation requests and the placement cost, and modelled the hierarchical placement and configuration of ESs based on queuing theory. To reduce the complexity of the problem and improve the efficiency of the solution, heuristic algorithms are proposed to realize the joint hierarchical placement and configuration of ESs in C-V2X from the aspects of delay-aware, suitability evaluation, and spatial clustering. Finally, the real C-V2X scenarios are simulated based on the Poisson Line Process (PLP) and Poisson Point Process (PPP), and sufficient experimental results verify the effectiveness and superiority of the proposed algorithms.