Knowledge Management Functions Research Articles

How the digital empowerment of mobile social platforms improves Chinese traditional retail enterprises’ operational performance: from the knowledge management capabilities perspective

Purpose Based on the perspective of knowledge management capability, this paper aims to reveal the internal mechanism of the digital empowerment of mobile social platforms to improve the operational performance of Chinese traditional retail enterprises. Such improvements have crucial theoretical value and practical implications for Chinese traditional retail enterprises to achieve transformation and sustainable development. Design/methodology/approach This study applied the typical analysis method, selected China’s leading mobile social platform, WeChat, as a typical case, and observed and analyzed the public data of the traditional retail industry and social platforms and interviews with relevant enterprises. On this basis, this study used the inductive and deductive methods of qualitative research to conduct an in-depth analysis of the mechanism by which WeChat’s digital empowerment improves the operational performance of Chinese traditional retail enterprises. It also discussed the critical role and path knowledge management capabilities play in this mechanism. Findings This research demonstrated that mobile social platforms empower Chinese traditional retail enterprises to build diversified digital channels, enhance the knowledge acquisition capability of enterprises and thus improve their performance; empower Chinese traditional retail enterprises to build digital community networks, enhance the knowledge diffusion capability of enterprises and thus improve their performance; and empower Chinese traditional retail enterprises to integrate online and offline businesses, enhance the knowledge integration capability of enterprises and thus improve their performance. Research limitations/implications This study clarifies the internal mechanism of how the digital empowerment of mobile social platforms can improve the performance of Chinese traditional retail enterprises. This mechanism implies that knowledge management capabilities (knowledge acquisition, diffusion and integration capability) are the underlying logic for Chinese traditional retail enterprises to achieve higher performance levels. This has important practical implications for managers of Chinese traditional retail enterprises to leverage the digital infrastructure of mobile social platforms to achieve the sustainable development of enterprises. Originality/value This study provides an in-depth analysis of how the traditional retail industry uses digital social platforms to improve operational performance from the perspective of knowledge management capabilities, which can further promote the theoretical research and practical development of digitalization and knowledge management. At the same time, this study explored the research on the operational performance of Chinese traditional retail enterprises from the perspective of knowledge management capabilities and expanded the research on knowledge management in related fields. The authors have initially sorted out the impact of knowledge management capabilities on the operational performance of Chinese traditional retail enterprises in the digital era. This will help better understand the role and function of knowledge management in strategic transformation and expand the application of knowledge management theory.

KNOWLEDGE MANAGEMENT IN THE CONDITIONS OF INDUSTRIAL ENTERPRISES INTELLECTUALIZATION AND DIGITALIZATION DEVELOPMENT

Objective. The purpose of the research is to deepen the methodological and applied foundations of knowledge management in the conditions of industrial enterprises intellectualization and digitalization development. Methodology. The methodological basis of the research article is a set of theories and concepts that contribute to a full understanding of the knowledge management process of the content at an enterprise in the context of intellectualization and digitalization: theories of knowledge economy, entrepreneurship, institutionalism, microeconomic theory of knowledge management, theory of new knowledge acquisition; the concept of information society; the concept of intellectual capital; the concept of social capital. The methodology is based on system analysis as a scientific method of researching the enterprise knowledge management functions. The study used quantitative and qualitative methods of data and information collection and analysis; methods of analytical, situational analysis and synthesis; comparative analysis, generalization of scientific experience of modern theoretical research, and a systemic and integrated approach. Results. The article outlines the important role of knowledge management in creating competitive advantages, increasing the value of enterprises and ensuring their long-term sustainable development. A new understanding of the essence of the categories of “knowledge management of an industrial enterprise” and “knowledge management system of an industrial enterprise” has been proposed. A theoretical generalization of the concept of knowledge management of industrial enterprises has been carried out. The article describes new trends in the knowledge management system based on the synergistic relationship between technological components and behavioral aspects in management. The scientific novelty lies in improving the methodology and concept of an integrated knowledge management system and methodological support for its effective practical application. The implementation of the knowledge management system in the conditions of intellectualization and digitalization is substantiated, which improves knowledge accumulation processes, integrates knowledge into the field of the enterprise activity and ensures the exchange of knowledge between employees and key stakeholders. Modern knowledge management tools that enable intellectualization and high-quality digitalization of an enterprise are identified. Recommendations for improving knowledge management at industrial enterprises have been developed, as well as mechanisms for their practical implementation have been proposed. Practical significance of the obtained results. The author’s developments and recommendations can be used to effectively use the intellectual potential of an enterprises to increase economic added value through the growth of organizational knowledge.

Knowledge Management for E-commerce Industries

In the context of e-commerce enterprises, this research analyses the function of knowledge management. To spur innovation, improve operational efficiency, and achieve a competitive edge in the digital market, it examines the value of knowledge management done well. Knowledge production, acquisition, storage, organization, sharing, collaboration, transfer, retention, measurement, and assessment are just a few of the topics covered in this essay. Case studies and best practices from thriving e-commerce businesses are also included. The study also explores the implications of upcoming technologies as well as issues in knowledge management for e-commerce. The findings demonstrate how important information management is for e-commerce businesses and offer actionable advice for both scholars and practitioners.

Digital entrepreneurship: towards a knowledge management perspective

PurposeThis study aims to present the critical role of knowledge management in digital entrepreneurship by reviewing the literature and proposing future research directions for digital entrepreneurship and knowledge management through an interdisciplinary framework.Design/methodology/approachThis study uses the Derwent Data Analyzer to identify and visualise the extant studies on digital entrepreneurship. This study qualitatively analyses the hot topics and trends in digital entrepreneurship research to understand digital entrepreneurship from the knowledge management perspective.FindingsThe authors found two dominant trends in existing research: logical and development trend exploration at the theoretical background and empirical research at the practical dimension. To understand digital entrepreneurship from a knowledge management perspective, the authors summarised the theoretical logic and internal and external reasons why knowledge management is required in digital entrepreneurship. Moreover, the authors analysed the new features of digital entrepreneurship under five aspects: management concept, object, content, scope and focus. The authors concluded that existing research on integrating knowledge management and digital entrepreneurship is primarily conducted from three perspectives: technology, platform and ecosystem.Originality/valueThis study provides an in-depth analysis of digital entrepreneurship from a knowledge management perspective. The findings can further promote the theoretical research and practical development of digital entrepreneurship and knowledge management. This approach provides a new direction for interdisciplinary study and enriches entrepreneurship research. In addition, this study proposes a knowledge management framework for digital entrepreneurship research. The findings contribute to understanding the role and function of knowledge management in digital entrepreneurship.

Types of Absorptive Capacity as Antecedents of Innovation Capability: Mediating Effect of Knowledge Management

Objectives: The idea of absorptive capacity has become one of the most crucial ideas in the field of strategic management since it is frequently seen as a crucial component in developing innovative potential. Observations have been made regarding whether knowledge management must be present. As a result, the function of knowledge management as a mediating variable to the links between potential and realized absorptive capacity, and ultimately their effects on innovation capability, is discussed in this paper.Methodology: 180 Business Administration graduates with relevant employment experience served as our source for the data. We then observed their potential and discovered their capacity for invention, knowledge management, and absorption using SEM-PLS with SmartPLS software which was utilized as an aid in our analysis of the outcomes.Finding: Our results show that there is no significant association between either type of absorptive capacity or innovative capability. Innovative capability does not greatly lag behind absorptive capacity, whether potential or realized. However, when knowledge management is incorporated as a mediating element, realized absorptive capacity has a positive and significant indirect impact on innovative capability.Conclusion: Knowledge management has a strong mediating effect on realized absorptive capacity and has a positive as well as significant indirect impact on innovative capability

Knowledge Management and Its Role in Organizational Effectiveness and Decision Making: A Descriptive Study

For firms looking to preserve a competitive advantage in the fast-paced commercial climate of today, knowledge management is an essential task. This descriptive study aims to investigate the function of knowledge management in decision-making and organizational effectiveness. The study covers the core ideas and elements of knowledge management and how they might be used to improve organizational performance through a survey of the literature. The study also explores the role that knowledge management can play in assisting decision-making at the organizational and individual levels. The results of this study demonstrate the significance of knowledge management as a tactical instrument for managing intellectual capital and adding value in businesses. According to the study's findings, a knowledge management system that is effective can increase organizational effectiveness by promoting information sharing and innovation.

Improvement of technology of knowledge management system development and introduction at the enterprise

Introduction. Today, in the era of the intellectualization of the economy, knowledge management plays an important role in building an effective strategy for the enterprise. The effective application of the knowledge management system at the enterprise reduces business risks, improves the speed and quality of decision-making processes, promotes innovative activity, and leads to an increase in the competitiveness of the enterprise. By applying an effective knowledge management system, an enterprise can achieve significant savings of resources, which is difficult to achieve using traditional management models and methods. The purpose of the paper is to research and analyze the knowledge management system of the enterprise, as well as to formulate recommendations for the development of effective technology for implementing the knowledge management system at the enterprise. Results. The knowledge management system of the enterprise today occupies a central place in the research of many domestic and foreign scientists. Its main elements are objects, subjects of knowledge, knowledge management goals and tasks, knowledge management processes, knowledge management functions and principles, approaches to knowledge management, as well as knowledge management culture. To improve the process of development and implementation of the knowledge management system at the enterprise, the authors proposed a recommended technology that consists of 9 consecutive stages, the priority of which are: identification of the business bottlenecks, analysis of the knowledge available at the enterprise, development of the enterprise’s knowledge management strategy, creation of a department at the enterprise that will be responsible for knowledge management, as well as the development of knowledge management tools. Conclusion. Implementation and application of the recommended technology for the development and implementation of the knowledge management system will allow the enterprise to clearly organize the knowledge management system and thus improve the efficiency of operations and achieve resource savings that cannot be achieved using traditional management mechanisms.

Design of Knowledge Graph Retrieval System for Legal and Regulatory Framework of Multilevel Latent Semantic Indexing.

Latent semantic analysis (LSA) is a natural language statistical model, which is considered as a method to acquire, generalize, and represent knowledge. Compared with other retrieval models based on concept dictionaries or concept networks, the retrieval model based on LSA has the advantages of strong computability and less human participation. LSA establishes a latent semantic space through truncated singular value decomposition. Words and documents in the latent semantic space are projected onto the dimension representing the latent concept, and then the semantic relationship between words can be extracted to present the semantic structure in natural language. This paper designs the system architecture of the public prosecutorial knowledge graph. Combining the graph data storage technology and the characteristics of the public domain ontology, a knowledge graph storage method is designed. By building a prototype system, the functions of knowledge management, knowledge query, and knowledge push are realized. A named entity recognition method based on bidirectional long-short-term memory (bi-LSTM) combined with conditional random field (CRF) is proposed. Bi-LSTM-CRF performs named entity recognition based on character-level features. CRF can use the transition matrix to further obtain the relationship between each position label, so that bi-LSTM-CRF not only retains the context information but also considers the influence between the current position and the previous position. The experimental results show that the LSTM-entity-context method proposed in this paper improves the representation ability of text semantics compared with other algorithms. However, this method only introduces relevant entity information to supplement the semantic representation of the text. The order in the case is often ignored, especially when it comes to the time series of the case characteristics, and the “order problem” may eventually affect the final prediction result. The knowledge graph of legal documents of theft cases based on ontology can be updated and maintained in real time. The knowledge graph can conceptualize, share, and perpetuate knowledge related to procuratorial organs and can also reasonably utilize and mine many useful experiences and knowledge to assist in decision-making.

How does international entrepreneurial orientation influence firms' internationalization? An exploration with Indian software product top management teams

PurposeThe purpose of this study is to explore how international entrepreneurial orientation of top management team (TMT) of software product firms influence their firms' internationalization activities.Design/methodology/approachThis study uses interpretive analysis techniques and examines data collected from in-depth interviews and secondary sources from 20 software product firms.FindingsThe analysis of data reveals the existence of a pathway through which the international entrepreneurial orientation of the TMT influences the firm's strategic learning functions (knowledge creation, dissemination, interpretation and implementation) which in turn influences the firm's internationalization activities.Research limitations/implicationsThe authors extend the existing knowledge by demonstrating an existence of path to interpret the individual attribute of international entrepreneurial orientation of TMT with the organization's knowledge management functions. Building on the theories of knowledge-based view and organizational learning, and by leveraging the microfoundations approach, a process model is also derived based on evidence from data analysis to enable examination of the combined effects of the international entrepreneurial orientation of TMT, firm's strategic learning on internationalization.Originality/valueThe authors provide an integrative process model that connects TMTs' international entrepreneurial orientation to the firms' strategic learning processes, which in turn is linked to examine the combined influence of these constructs on the internationalization activities of a firm.

Impact of Technological Burden on Knowledge Management Functions in Jordanian Industrial Companies

The goal of this study is to see how electronic information overload affects knowledge management functions in Jordanian businesses. All Jordanian industrial enterprises registered on the Amman Stock Exchange were included in the study’s sample. Three hundred and seventy-three people were chosen at random from a simple random sample of 30% of the study population of 1242 senior and intermediate managers in the research community. Following the retrieval of the surveys, 206 questionnaires were found to be valid for analysis. It was used to do descriptive and heuristic statistical procedures, like simple and multiple regression analysis. The SPSS.16 application was used to do this. The study ends with the following findings: Electronic information overload (technological overload) has a statistically significant influence on knowledge management functions (acquisition, generation, transmission, exchange, and application) in Jordanian industrial companies. This work made a number of recommendations as a result of its findings, including: Adopting an organizational aspect that suits the nature of the tasks that industrial companies in Jordan perform, as well as providing technical capabilities to reduce the electronic information overload that these companies face while performing their tasks.

Conceptual framework of implementing knowledge management system in business organizations

Knowledge management is especially relevant for modern organizations because how a business receives, disseminates, and uses knowledge is a determining condition for its ability to successfully develop and compete in a knowledge-based economy. The purpose of the study is to develop conceptual foundations for the implementation of knowledge management system to achieve sustainable competitiveness of the organization. The following methods were used in the research process: analysis, synthesis, theoretical generalization - in the process of research of theoretical and methodological developments of domestic and foreign scientists on the definition of "knowledge management system"; comparative analysis - in the study of differences in scientific approaches to the principles of knowledge management; systems analysis - in the development of conceptual foundations for the implementation of knowledge management system. The study resulted in the development of conceptual foundations for the implementation of knowledge management system, which defies the purpose, strategic and tactical goals, general and specific principles, functions, bodies and tools of management, expected results. One of the most important elements of the conceptual framework for implementing a knowledge management system is the choice of management tools, which should be based on the priority functions of knowledge management based on assessing the current state and available opportunities for further development of the organization. A feature of the developed conceptual framework is the knowledge management tools, the list of which contains traditional and innovative methods of working with knowledge. Modern software and online platforms for knowledge management are offered, the most popular of which are Bit.ai, Document360, Tettra, TallyFox Tallium, ProProfs, Zendesk, Helpjuice.

Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions

Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions

Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions

This study presents a new perspective on conventions and exhibitions (termed “C&E”) as places of knowledge exchange and conversion in which participants acquire, create, and disseminate tacit and explicit knowledge. C&E is defined as a temporary cluster promoting tacit knowledge exchange, which cannot be conveyed without meeting in person. However, C&E has been forced to convert to online/virtual events owing to the COVID-19 pandemic and is now changing to a hybrid mode of on-site and virtual events. This phenomenon is expected to continue post-pandemic, as long as socialization for tacit knowing is still the primary concern for people attending events.

Knowledge Management as a Core Competency? Evaluating the Application and Benefits of Knowledge Management

Knowledge management or KM becomes essential because it facilitates the ongoing exchange of information among all stakeholders within an enterprise or organisation and stresses the significance of learning. Whenever necessary, the sharing of facts or data has become a priority and facilitates breakthroughs or a shift in an organisational setup. The management's experience and skills are freely approachable to workers and contribute to a constructive and supportive workplace environment. Competent knowledge management facilitates the generation, diffusion, and use of information to assist a company to accomplish its aims and purposes. In the introductory part of the research, the importance of knowledge management in business settings is discussed. Following that section, the theoretical framework of knowledge management is analysed through previous research findings in the literature review part. The methodology section highlighted the research approach along with different web portals which are used during the research for data collection. The finding part has two sub-sections- one discussed the application of KM to improve the sustainable development approach of businesses and the second one is about the benefits of knowledge management. Knowledge management has been currently employed as a mediator for the sustainable development of businesses. In a quickly changing corporate environment, establishing long-term sustainable plans stresses the requirement for a unique framework of knowledge management methods. The function of knowledge management as a mediator in the interaction between business culture as well as sustainable development is significant, as is the connection between management approach as well as sustainable productivity. Effective strategies are recommended in the very last section of this research paper just after stating the conclusive statements of the research

Knowledge Management Functions Applied in Jordanian Industrial Companies: Study the Impact of Regulatory Overload

This research aims to study the impact of electronic information overload on knowledge management functions in Jordanian industrial companies. The research population included all Jordanian industrial companies listed on the Amman Stock Exchange. A simple random sample of 30% of the research population of 1242 seniors and middle managers in the research population was done to 373 individuals. 206 questionnaires are successfully retrieved to be analyzed. Descriptive and heuristic statistical methods such as simple and multiple regression analysis were applied using SPSS.16 program. The obtained result indicated that there is a statistically significant impact of the electronic information overload (organizational overload) on the knowledge management functions (acquisition, generation, transmission, sharing, and application of knowledge) in Jordanian industrial companies. In the scope of the results, this work made a number of recommendations, including: Adopting an organizational aspect that suits the nature of the tasks that the industrial companies operate in Jordan, in addition to providing technical capabilities to reduce the electronic information overload faced by the industrial companies in Jordan while practicing their tasks.

Criticality of project knowledge and experience in the delivery of construction projects

PurposePoor project knowledge and inadequate experience are frequently linked to construction time-cost overruns. This paper aims to expound on the criticality of project knowledge and experience in the successful delivery of projects in the construction industry.Design/methodology/approachFollowing a detailed literature review, a quantitative positivist approach with a questionnaire survey involving industry professionals is used to appraise the 30 prevalent causes of time-cost overruns according to frequency, effectiveness and importance indices. The data are then subjected to Spearman’s rank correlation tests and exploratory factor analysis.FindingsUsing the importance index, which assimilates both frequency and effectiveness indices, the criticality of knowledge and experience in the overall context is seen as fundamental for addressing the contractor’s faulty planning and scheduling, construction mistakes and defective work, site management and supervision, delayed/slow decision-making, incomplete drawings and design documents and change/variation orders. Spearman’s rank correlation tests indicate a good consensus of perceptions among the key parties involved. Next, an exploratory factor analysis uncovers six underlying knowledge-based factors affecting construction performance, relating to inaccurate resource estimates, design changes, resource shortages, lack of experience, incompetence and mistakes and defects.Originality/valueThe study draws out the repercussions of the hitherto limited research into the deficiencies in knowledge and experience in undertaking construction projects to enhance performance using knowledge management functions.

A knowledge management culture in the European higher education system

Purpose. Improving the quality of educational services by identifying the features and current trends in the development of knowledge management culture in the European higher education system. Methodology. The research methodology involves application of the systematic approach methods. 1. Structural approach related to defining the structural features of knowledge management culture in higher education institutions in Europe. 2. Functional approach that determines the essence and target orientation of the knowledge management function. The use of the comparative method allowed the authors to highlight the essential content of the concept knowledge management culture in relation to the concepts of organizational culture and information culture. The dialectical method of cognition was also involved, which made it possible to comprehensively consider the phenomenon of knowledge management culture in educational discourse through the contradictory relationships of its various sides and aspects. Findings. The culture of knowledge management in the European higher education system is considered at three main levels: 1. Cognitive level, implying a change in the style of thinking, mobilization of intellectual potential, and creativity. 2. Management level, involving the use of analytics and innovative leadership. 3. Technological level, based on the use of information and communication technology in the accumulation, transfer and management of knowledge. Originality. Knowledge management culture is studied in close relationship with the organizational and information culture. The features of knowledge management at three organizational levels have been determined: cognitive, managerial and technological ones. Practical value. The institutions of the European higher education system use knowledge to gain and maintain competitive advantages. Insufficient attention to the issue of knowledge management leads to a decrease in the ranking of higher education institutions. The introduction of knowledge management culture provides improvement in the psychological microclimate of a team, dominance of the atmosphere of creativity, an increase in the level of self-education, disclosure of personal intellectual potential, formation of a system of innovative leadership, stimulation of scientific research and, as a result, an increase in the quality of educational services.

A new conceptual framework for identifying the factors influencing the effectiveness of competitive intelligence

Purpose Competitive intelligence (CI) collects data through the distribution of knowledge to make decisions in a competitive environment. To better comprehend the concept of CI, the purpose of this paper is to determine the role of effective factors (knowledge sharing, competitor information, information technology (IT) and organizational culture) and their impact on CI. In addition, the paper provides a conceptual framework for determining the practical factors on CI. Design/methodology/approach For evaluating the elements of the model, a questionnaire is considered. Questionnaires were reread by specialists with significant experiences in the CI field. For statistical analysis, the SPSS 22 and SmartPLS 3.2 software package is also used. Findings Findings from the study showed the validity of the model for a CI assessment. Furthermore, the results confirmed that the competitor information significantly influenced CI. In addition, the obtained results implied that IT has a significant and positive influence on CI. The effect of organizational culture on CI also proved to be positive and significant. Research limitations/implications This paper makes significant contributions for both researchers and practitioners; however, the authors determine some limitations, which are as follows: First, the authors showed the result in a single region. It cannot be assured that the results are generalizable to other areas. Second, because of time and financial constraints, the authors gathered the data using a sample from a single location. Third, the use of variables to depict CI may be not exhaustive. The authors, therefore, encourage future research to study these CI dimensions. Practical implications This study meaningfully contributes to the knowledge and literature by focusing more on CI, examining other significant aspects and applying advanced statistical analysis method. Also, current research results suggest practical implications for marketing practitioners and managers who implemented tools and made strategic plans to enhance the organization’s performance. From a practical perspective, the statistical results support the crucial role of the following factors: IT, competitor information, organizational culture and knowledge sharing on CI. Originality/value Experts in the area of knowledge management, CI and strategic management can use this study to gain a competitive advantage based on knowledge and information resources. Organizations must have knowledge management function and CI to support the strategy formulation, implementation and evaluation.

HOW DOES ORGANIZATIONAL FACTORS INFLUENCE THE ASSIMILATION OF KNOWLEDGE MANAGEMENT AND E-LEARNING FUNCTIONS AT THE STATE UNIVERSITY?

This study aims to examine the organizational factors’s effect to the knowledge transfer and their consequences for the assimilation of knowledge management and e-Learning functions. This research was conducted by distributing questionnaires to 150 lecturers from various faculties at the University of Tadulako. Questionnaires were distributed to the lecturer through google form media which connected to the Whatsapp application. There were 132 questionnaires returned and could be processed for this study, so the total response rate was 88%. The results showed that organizational factors such as Information Technology (IT), Trust Culture (TC), Flexible Structure and Design (FSD) can support the success of knowledge transfer at state universities, especially Tadulako University. This study also found that knowledge transfer plays an important role on the assimilation of knowledge management and e-learning functions. These results indicate that individual intention to transfer their knowledge and experience will support the assimilation of knowledge management and e-learning functions.

The Relevance of the absorptive capacity in firms’ innovation strategies measured via bibliometric analysis

Absorptive capacity (ACAP) as a function of systematic knowledge management is widely recognized as the catalyst for successful innovation performance in firms, particularly when it comes to identifying business opportunity information from the outside world and assimilating it into a firm’s innovation process. The concept of absorptive capacity became a widely researched topic in the area of organization and management, consequently, the definition of the ACAP components, its operationalization and outcomes, is extremely heterogeneous and has greatly affected the research production on ACAP. Therefore, the question arising is: Which approach to absorptive capacity will enable it is being truly recognized as a concept at a global level, and in which areas of economy and business is ACAP most frequently encountered, particularly when it is connected to innovation processes? Based on a sample of 1288 papers within Web of Science Core Collection, this paper presents a bibliometric analysis of relevant publications on ACAP with the specific aim of gaining a deeper insight into the relevance of the impact of absorptive capacity on a firm’s innovation strategy. The results were systematized in a form of quantitative bibliographic review. The purpose of the analysis was to determine the existing level of the empirical and theoretical efforts in the research on ACAP, with a particular focus on firms and their innovation processes as well as knowledge management processes.