Full Mediation Research Articles

PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS KONSUMEN MELALUI MEDIASI KEPUASAN KONSUMEN PADA AHASS SHINTA MOTOR

This study aims to determine the effect of service quality and corporate image on consumer loyalty through mediation of consumer satisfaction. Respondents in this study amounted to 100 people with the determination of the sample by purposive sampling method. The data collection method in this study used a questionnaire which was measured using a Likert scale of 1-5 and used online data collection methods. The analytical tool used in this research is PLS-SEM with SmartPLS software. The results show that service quality has a positive effect on consumer satisfaction but service quality does not have a positive effect on consumer loyalty. Corporate image has a positive effect on consumer satisfaction but corporate image has no effect on consumer loyalty. Satisfaction has a positive effect on consumer loyalty and customer satisfaction is proven to be able to act as a full mediation between service quality on consumer loyalty and corporate image on consumer loyalty.

PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS KONSUMEN MELALUI MEDIASI KEPUASAN KONSUMEN PADA AHASS SHINTA MOTOR

This study aims to determine the effect of service quality and corporate image on consumer loyalty through mediation of consumer satisfaction. Respondents in this study amounted to 100 people with the determination of the sample by purposive sampling method. The data collection method in this study used a questionnaire which was measured using a Likert scale of 1-5 and used online data collection methods. The analytical tool used in this research is PLS-SEM with SmartPLS software. The results show that service quality has a positive effect on consumer satisfaction but service quality does not have a positive effect on consumer loyalty. Corporate image has a positive effect on consumer satisfaction but corporate image has no effect on consumer loyalty. Satisfaction has a positive effect on consumer loyalty and customer satisfaction is proven to be able to act as a full mediation between service quality on consumer loyalty and corporate image on consumer loyalty.

Exploring the Factors Affecting Online Trust in B2C E-Commerce Transactions in India: an Empirical Study

Purpose: The COVID-19 pandemic has led to a surge in e-commerce as millions of people were forced to stay at home and adopt digital channels for their purchases to avoid crowded supermarkets. It made the whole world look towards e-commerce as a one-stop solution for keeping markets alive. However, it came as an opportunity for digital fraudsters as a huge number of digital frauds were reported during this pandemic. Such incidents raised questions about online trust-related issues. Fake websites, insecure payment mechanisms, data theft, privacy breach, product reliability, etc., are a few of the reasons why many people are still not confident about using e-commerce platforms. When customers cannot physically touch, feel, and see the products, it becomes even more suspicious and raises serious uncertainty about the quality of the promised product and transaction setup in the e-commerce framework. Design/Methodology/Approch: In this study, primary data was collected through structured questionnaires from e-commerce website users belonging to Generation Z and analyzed using Structural Equation Modelling and Path Analysis in IBM SPSS AMOS version 24. Findings: Online Security, Online Privacy, and Website appearance were studied and found to have a significant positive impact on online trust. Online trust was also found to be a predictor of purchase intention. Online trust was also found to act as a full mediator between online security and purchase intention, online privacy, and purchase intention, and as a partial mediator between website appearance and purchase intention. Research, Practical & Social Implications: The cross-sectional nature of this study makes it difficult for making inferences about causal relationships so new studies can adopt and check the utility of a longitudinal approach in this area. Furthermore, the data collected using convenience sampling had all young generation respondents, mostly college/university students. This current study takes only three antecedents of online trust with reference to a young generation; an exploratory study is needed here to find out new possible antecedents of developing online trust. Moreover, the appearance of the website is altogether a vast area to investigate for further development; very limited dimensions of the appearance of e-commerce websites are covered in this study.

How does leaders' managerial coaching impact followers' in-role and extra-role behaviors? The mediating roles of intrinsic motivation and self-efficacy

PurposeThe purpose of this study is to investigate the effects of leaders' managerial coaching on followers' organizational citizenship behavior (OCB), creativity and task performance. This study also examined the mediating role of intrinsic motivation and self-efficacy, recognizing the follower’s attitude and cognition as essential elements of behavioral changes.Design/methodology/approachThis study collected data from 20 companies across multiple industries in South Korea, and a total of 386 leader–follower dyads' data were used.FindingsThe results show that leaders' coaching is positively associated with OCB directly, but a direct impact of coaching on creativity and task performance was not supported. The results also showed that intrinsic motivation partially mediates the effect of coaching on OCB and fully mediates the effect of coaching on creativity and task performance. Self-efficacy played a role as a full mediator between coaching and task performance.Originality/valueThis study considered both the cognitive and affective aspects of managerial coaching and examined the influence of managerial coaching on the followers' in-role and extra-role behaviors (i.e. OCB, creativity and task performance) using responses from both the leaders and the followers at multiple organizations. Specifically, the results of this study empirically illustrated that managerial coaching by leaders serves as a mechanism mediated through intrinsic motivation and self-efficacy, linking to employees' OCB, creativity and task performance. This provides a clear explanation of the processes through which managerial coaching impacts employees and offers insights into the specific aspects that organizational leaders should focus on when engaging in managerial coaching.

Job resourcefulness, job crafting and task performance in a post-COVID-19 context: a diary study on tour and travel frontline employees

PurposeThe study aims to examine whether job resourcefulness affects task performance through job crafting at the within-person level.Design/methodology/approachThe data were collected from employees of the tour and travel firms and their supervisors. Multilevel structural equation modeling (MSEM) was used for analysis due to the repeated data structure, for example, days (n = 900) nested in individuals (n = 180).FindingsResults show a positive association between job resourcefulness and task performance, with the full mediation of job crafting at the within-person level.Originality/valueThe study concludes that variation in job resourcefulness impacts job crafting and task performance at the within-person level.

Sosyal Medya Bağımlılığı ve Materyalist Kişilik Tipi İlişkisinde, Kişisel Göreli Yoksunluk ve Sürekli Kaygı Faktörlerinin Aracılık Rollerinin Analizi

In the study, the relationship between social media addiction, personal relative deprivation perception, trait anxiety and materialistic personality type was examined. The significant role of the anxiety factor indicates that the materialistic personality type develops in accordance with the terror management theory; the meaningless role of this factor will support that belonging and social acceptance-exculsion concepts are determinative in the relationship between social media use and materialistic personality. As a result of the analyzes (N=309), it is determined that the trait anxiety factor did not play a mediating role in the relationship between social media addiction and materialistic personality type, while the personal relative deprivation perception played a full mediator role. When the correlation of the materialistic personality type with the statements related to belongings was examined, it was determined that the materialist personality type did not create a significant correlation with the perception of social loneliness, but with the perception of unhappiness in romantic relationships. Therefore, it has been accepted that the effect of social media addiction on the materialistic personality type develops entirely through the perception of personal relative deprivation and in relation to the dissatisfaction experienced in romantic relationships.

The key role of risk perception in preparedness for oil pipeline accidents in urban areas: A sequential mediation analysis

Effective disaster risk reduction requires conducting research within communities that gave recognized natural or technological risks, to foster the development of more resilient societies. However, limited information is available regarding risk perception and preparedness for technological hazards in disaster-prone urban areas of South America. The aim of this study is to investigate the factors that influence public risk perception regarding the Trans-Ecuadorian Oil Pipeline System and its relationship with household preparedness for a potential accident in the Metropolitan District of Quito (Ecuador). We assess the link among knowledge, trust in authorities, risk perception, intention to prepare, and preparedness. Results from a sequential mediation analysis reveal that risk perception partially and positively mediates the relationship between knowledge and preparedness and acts as a negative full mediator between the latter and trust. These findings provide valuable information for future risk governance and communication strategies, aimed at enhancing risk perception and improving individual preparedness of individuals, as well as risk mitigation procedures.

NEIGHBORHOOD AND DEPRESSION AMONG US CHINESE OLDER IMMIGRANTS: THE MEDIATION EFFECTS OF COPING

Abstract Studies have shown that neighborhood environment shapes older Americans’ aging experience and health. However, it remains largely unknown whether and how neighborhood environment influences the well-being of older Asian Immigrants. Guided by the neighborhood stress process model, this study aims to investigate (a) the associations between neighborhood environmental stressors and depression among Chinese older immigrants and (b) the potential mediation effects of intrapersonal (sense of mastery and sense of hopefulness) and interpersonal coping (social engagement) resources in such associations. This study analyzed data collected from 2,801 Chinese older immigrants in the greater Chicago area. Structural equation modeling with bootstrap resampling was used to fit path models on neighborhood environmental stressor, intra- and interpersonal coping resources, and depression. Findings showed that neighborhood social disintegration and physical disorder were associated with more depressive symptoms directly and indirectly via lower intra- and interpersonal coping resources. Specifically, older immigrants living in neighborhoods with greater social disintegration reported lower sense of mastery and social engagement, which in turn were associated with more depressive symptoms (partial mediation). Older immigrants living in neighborhoods with greater physical disorder reported lower sense of hopefulness and mastery, which subsequently were associated with more depressive symptoms (full mediation). The findings showed that neighborhood environmental stressors are risk factors for mental health of Chinese older immigrants, and coping resources may serve as pathways of the associations. The findings have implications for practice as they are helpful to inform the development of tailored psychosocial interventions to enhance coping resources in older immigrants.

MATERIAL DEPRIVATION AND LONELINESS AMONG OLDER ADULTS IN HONG KONG

Abstract Given that poverty as a risk factor on loneliness is understudied, this study examined the relationship between material deprivation and loneliness of older adults in Hong Kong, the mediation effects of social support and social network, and the moderation effects of social support and social engagement. A two-wave data were collected from 1,696 Chinese older adults between 2015 (T1) and 2017 (T2). All Chinese older adults aged 60 years and above, with 53.9% female. Older adults were asked about their level of loneliness, how material deprived they were, social support, social network, social engagement, demographic information, and self-rated health status. The result indicated that older adults who are more materially deprived reported a significantly higher level of loneliness at T2 when controlling for demographic variables and loneliness at baseline. Furthermore, we found that social support and the number of close children were full mediator. A significant moderator was found in neighbourhood collective efficacy and community participation specifically engagement in cultural activities. Hence, our results suggest the need to strengthen the anti-poverty policy measures for materially deprived, develop interventions focusing on improving social support and social network and enhance existing social engagement programmes that promote community participation and neighbour collective efficacy for older adults in Hong Kong.

Entrepreneurial intention among women entrepreneurs and the mediating effect of dynamic capabilities: empirical evidence from Lebanon

PurposeEntrepreneurship institutions exhibit substantial gender discrimination despite worldwide efforts to decrease the phenomenon. The MENA area has a low percentage of women entrepreneurs since little is known about women’s desire to start their businesses. The authors use the theory of planned behavior (TPB) to explain what influences women's propensity toward entrepreneurship and what factors discourage them.Design/methodology/approach TPB is a psychological theory explaining how individuals act in certain situations. The authors created their database by using a systematic questionnaire. Overall, 350 women entrepreneurs contributed to their dataset. Finally, the authors used structural equation modeling to verify their hypotheses.FindingsThis study helps them to shed light to better understand the dynamics of Entrepreneurial Intention, in women from Lebanon. The authors do not find any relationship between lack of knowledge, funding, networking and entrepreneurial startup intention for Lebanese women. The role of dynamic capabilities in the entrepreneurial landscape of Lebanon, particularly for women, is substantially highlighted by the full mediation observed in the relationship between lack of knowledge and entrepreneurial start-up intentions. The findings discovered that these capabilities could fully mediate the negative impact of lack of networking on the intention to commence entrepreneurial ventures.Originality/valueThis research illustrates and explains how dynamic capabilities mediate the relationship between women entrepreneurs' challenges and their intention to start a business in the Lebanese context.

Sleep Hygiene, Mediating the Association Between Circadian Typology and Psychological Distress: An Association Elicited by Mediation Analysis Model Among Young Sudanese Adults, 2022-2023

BACKGROUND: Circadian rhythms are regulated by genetic and environmental components. The association of intrinsic and extrinsic factor modulates physiological and individual sleep schedules sleep hygiene and even different chronotype. Evidence suggests evening-type individuals have a higher risk of reporting psychological distress than morning-type individuals. However, less is known regarding the underlying processes that might mediate this association among Sudanese young adults. This study aimed at assessing the mediating role of sleep hygiene on the relationship between circadian typology and psychological distress among young Sudanese adults. METHODS: This is a cross sectional study. Conducted among medical students, graduates and medical interns of Al-Neelain University. Between April and August 2022. Morningness–Eveningness 19 items Questionnaire (MEQ) was used to assess chronotype preference. Kessler10-item Questionnaire was used to assess Psychological Distress, and sleep hygiene index (SHI) was used to screen Sleep hygiene behaviors. Hayes PROCESS macro (model 4) was used to perform the mediation analysis. RESULTS: Among 303 medical students who complete the study questionnaire. Mean of age for study participants was (22.71±2.49). Sleep hygiene index mean score was (29.35±5.46) indicating poor sleep hygiene behaviors. Most of the population were Neutral in their circadian typology preference (58.1%). (89.8%) of our population had psychological distress, Chronotype correlated with severe psychological distress and poor sleep hygiene behaviors (r=-0.141, P<0.05) (r=-0.292, P<0.001) respectively. Poor sleep hygiene behaviors also correlated with severe psychological distress (r=0.466, P<0.001). Individuals who were severely psychologically distressed mostly had higher sleep hygiene mean scores than normal individuals (29.35±5.46), (21.61±6.42) (p<0.001). Sleep hygiene index scores were lower for Morning circadian typologies [definite Morning 22.50± (7.00), moderate morning 24.89± (5.63)] compared to evening typologies [definite evening 32.25± (4.43), moderate evening 29.00± (6.09)]. Which indicated good sleep hygiene behaviors for Morning chronotype groups. Figure 1.0 illustrates the distribution of mean sleep hygiene index scores across circadian preference groups. Multiple regression analysis results showed that there was no significant direct effect of chronotype on psychological distress β=-.0096, SE= .0496, t=-.1937, P=.8466, CI [-.1073-.0881]. We also found a significant indirect effect of sleep chronotype on psychological Distress (β=-0.113, SE=0.0265, CI [-.1698 - -.0649]. According to bias-corrected percentile bootstrap method the total effect was negatively significant, (β=-0.123, SE=0.0534, t=-2.30, p<0.05, CI [-0.2280 - -0.0178], indicating a full complimentary mediation between evening chronotype and impaired psychological wellbeing through sleep hygiene behaviors. CONCLUSION: Sleep hygiene was found to mediate the correlation between eveningness and impaired psychological wellbeing, Improvement of Sleep hygiene behaviors is advised to enhance morning circadian typology as to prevent and reduce psychological distress. Interventions to enhance morning circadian typology should be prioritized to medical students, graduates and medical interns who are prone to eveningness to minimize the risk for psychological distress.

Family functioning, parental attachment and students’ academic success

This study explores the intricate relationship between family functioning, emotional bonding, parent-child contact, and academic success among students through a serial mediation analysis. The research, conducted on a sample of 200 participants, sheds light on the indirect pathways through which family dynamics influence academic achievements, emphasizing the significance of emotional connections and parent-child interactions. The findings affirm the positive association between family functioning and academic achievement, in alignment with prior research. Additionally, the study identifies parent-child bonds and contact as partial mediators in this relationship, reinforcing previous findings. A noteworthy discovery is the full complementary sequential mediation effect, revealing that family functioning’s influence on academic success becomes substantial when emotional bonds foster increased parent-child contact. In conclusion, this research underscores the importance of emotional bonds and parent-child contact as sequential mediators, emphasizing their role in translating family dynamics into academic achievements among students. While providing valuable insights, the study acknowledges limitations such as sample size, potential sampling bias, self-reported measures, and a cross-sectional design. Addressing these limitations and expanding the scope of outcomes in future research will contribute to a more comprehensive understanding of the complex dynamics within family and educational institutions relationships and their profound impacts on students’ academic success.

The Impact of Social Media Strategies of Non-Profit Organizations on Covid-19 Donation Intention in Indonesia

<p><strong>Introduction:</strong> When a disaster strikes, non-profit organizations working in the field of donations will be beneficial, as their role is to raise funds and direct them toward disaster recovery. A large number of internet and social media users in Indonesia provides opportunities for non-profit organizations to use social media strategies in fundraising promotions. Therefore, this study examined the relationship between non-profit organization strategies on social media such as interactivity and disclosure, as well as transaction safety in influencing the intention to donate in the Covid-19 case in Indonesia. The non-profit organization in this study was a non-profit organization that raised funds through social media for Covid-19 assistance. Social media in this study was not specific to one platform, but to Instagram and Facebook users who know the non-profit organization.</p><p><strong>Methods:</strong> The study was conducted on Indonesians who have social media accounts and know about the social media of non-profit organizations that were raising funds for Covid-19.</p><p><strong>Findings:</strong> The study found that interactivity, disclosure, and transaction safety influenced the intention to donate through trust mediation. However, these factors have no direct impact on donation intention. Therefore, trust is an important factor in implementing social media strategies for non-profit organizations because it is the full mediator in this case.</p><strong>Originality:</strong> This study was novel in that it examined the effect of social media strategy on intention to donate, taking into account the perception of payment safety, specifically for the promotion of Covid-19 fundraising through social media by non-profit organizations in Indonesia.

A cross-cultural look at the role of rumination in the relationship between trait anxiety and romantic breakup distress

Romantic breakups are considered ”normative” events because of their high prevalence, but they can also be stressful, and even traumatic experiences. Although there is an increasing interest in studying romantic breakups, there are few studies proposing mechanisms that turn a romantic breakup into a health problem. Based upon existing literature, we chose rumination as a mediator between trait anxiety and breakup distress. In addition, given that culture plays a significant role in both grief response and the process of rumination, we expected rumination plays a differential role in mediating the relationship between trait anxiety and breakup distress across Argentinian and North American samples, although we did not specify a moderation hypothesis due to absence of previous antecedents in the literature. To set a firm measurement foundation, we initially evaluated measurement invariance prior to testing substantive models. 415 Argentinians (78% female) and 383 USA (66% female) students who experienced a romantic breakup were recruited. Several measurement adjustments were needed to support metric invariance for the items. The indirect effect involving brooding rumination between the trait anxiety and breakup distress was significant in both countries, and not significantly different between the countries. Rumination thinking was shown as a full cross-cultural mediator of the relationship between trait anxiety and breakup distress in both countries. Our results could point at a starting point to think of rumination as a cross-culturally invariant mechanism explaining why insecure individuals (i.e., high trait anxiety) tend to suffer more during a breakup compared to less anxious individuals.

Medijacijska uloga negativnoga afekta u odnosima između stilova sukoba roditelja s adolescentima, zadovoljavanja triju osnovnih psiholoških potreba i zadovoljstva životom

COVID-19 pandemic has changed the psychological condition of parents due to changes in their place of activity and their increasingly complex roles in terms of work, children’s education, and households. The conditions have facilitated the increase in parents’ aggressive conflict styles with adolescents and the decrease in satisfaction of their basic psychological needs. Increased negative affect with indications of anger and emotional exhaustion was often found in parents during mandatory quarantine at home. Thus, parents’ decreased satisfaction of basic psychological needs, their conflict styles with adolescents, and increased negative affect may reduce their life satisfaction. This study investigated how negative affect mediates the relationship between parent-adolescent conflict styles and parents’ life satisfaction, as well as between satisfaction of basic psychological needs and life satisfaction. A total of 183 parents of adolescents completed questionnaires assessing parent-adolescent conflict styles, negative affect, satisfaction of basic psychological needs, and life satisfaction. PLS-SEM was used to test hypotheses concerned with testing a theoretical framework from a prediction perspective when the structural model is complex. The hypothesized model performed excellently, as indicated by its predictive relevance and effect size on a significant path. Negative affect acts as a (1) full mediator in the relationship between satisfaction of basic psychological needs and life satisfaction, and (2) partial mediator between aggressive conflict style parent-child relationship and life satisfaction. The results of this study generally suggest that, to prevent each family member from developing adverse psychological problems, circumstances that necessitate quick changes in the family must be met with the pace of adaptation of family members. In general, the findings of this study imply that in limiting social conditions, family members are prone to committing and experiencing harshness and basic psychological needs frustration, thereby reducing their life satisfaction.

Internet use time and subjective well-being during the COVID-19 outbreak: serial mediation of problematic internet use and self-esteem

The coronavirus disease (COVID-19) outbreak is a threat to adolescents’ mental health and livelihoods, and lowers their subjective well-being (SWB). Expanding on previous literatures, this study examined whether internet use time was related to SWB and whether this relationship was mediated by problematic internet use (PIU) and self-esteem during the COVID-19 outbreak. In Taiwan, the COVID-19 epidemic broke out in February, 2020. During March 2 to 27, this study recruited a total of 1,060 adolescents from junior high schools by both stratified and cluster sampling, and administered a comprehensive investigation. The results displayed that SWB was significantly and negatively predicted by internet use time. PIU fully mediated the relationship. Moreover, PIU predicted a decrease of self-esteem, which played a full mediation role between PIU and SWB. The results provide evidence in explaining how increased internet use time is associated with a greater level of PIU, which relates to lower self-esteem, correlating with lower SWB in adolescents. This study can provide reference to mental health organizations and educational agencies to design appropriate SWB promotion programs for the junior high school population in terms of epidemic prevention.

Do curricular and extracurricular activities impact entrepreneurial intention and implementation among hospitality and tourism students? The role of attitude, self-efficacy and uncertainty avoidance

ABSTRACT By theorizing Entrepreneurship education as curricular (CA) and extracurricular activities (ECA), this research attempts to offer a more nuanced understanding into the underlying mechanisms on how these educational attributes influence hospitality & tourism (H&T) student’s entrepreneurial intention (EI). Based on a convenience sample of 392 H&T students, the data were assessed using partial least squares-structural equation modeling. The results reveal full mediation of entrepreneurial attitude (EA) and entrepreneurial self-efficacy (ESE) between CA, ECA and EI. Interestingly, CA yields a stronger impact on EA than ESE whereas ECA impact relatively stronger on ESE than EA. Moreover, this research also tries to fill the intention-behaviour gap by including entrepreneurship implementation intention (EII) as a proxy to entrepreneurship behaviour and found that uncertainty avoidance negatively moderates the EI-EII relationship. Lastly, the research offers several implications for the theory, practice, and research on entrepreneurship education.

Asset specificity, relational governance, firm adaptability and supply chain integration

PurposeThis study investigates how asset specificity, relational governance and firm adaptability relate with supply chain integration (SCI), considering selected food processing firms (FPFs) in Uganda.Design/methodology/approachThis study applies a quantitative research methodology. This research draws on a sample of 103 FPFs that have been selected from a population of 345 FPFs located in Kampala district. Hypothesis testing was done using Smart PLS version 3.FindingsAsset specificity has a significant positive relationship with SCI, and firm adaptability partially mediates this relationship. Also, there is a full mediation impact of firm adaptability on the relationship between relational governance and SCI.Research limitations/implicationsThis study focused on perceptual measures to get responses from managers on the level of integration with key suppliers and customers, yet firms deal with a number of suppliers and customers.Originality/valueThis study contributes to existing literature on SCI by applying the transaction cost theory. The study focuses on the influence of asset specificity, relational governance and firm adaptability on SCI in the food processing sector. Literature on relational governance in supply chain using the transaction cost theory remains scanty. Few studies have also focused on firm adaptability as a mediator in the FPS with specific focus on Uganda, yet the sector is highly faced with uncertain events. The uncertain events in the sector and in developing countries call for adaptive strategies. Additionally, this study is the first to use firm adaptability to mediate the influence of asset specificity and relational governance on SCI more so in a developing country like Uganda where the FPS is one of the most important in the economy.

Improving teacher career satisfaction through distributed leadership in China: The parallel mediation of teacher empowerment and organizational commitment

Based on a survey of 522 primary and secondary school teachers in mainland China, the study explored the effect of distributed leadership on teacher career satisfaction, and examined the mediation of teacher empowerment and organizational commitment using structural equation modeling. It was found that the implementation of distributed leadership could exert a significant positive impact on teacher career satisfaction in the Chinese cultural context. In addition, distributed leadership could positively influence career satisfaction indirectly through the full mediation of teacher empowerment and organizational commitment, and teacher empowerment had a greater mediating effect than organizational commitment.

Is a good relationship enough for a good life?

Satisfaction with life is an important element of mental health as its protective features against depression, anxiety, and other mental health problems. The bottom-up theory of life satisfaction explained that satisfaction in specific domains tend to sum up to general life satisfaction. accordingly, studies reported that relationship satisfaction predicts general life satisfaction This cross-sectional study aims to investigate the role of two variables, namely perceived social support (PSS) and mattering. We hypothesized that PSS and mattering perform full serial mediation on the link relationship between relationship satisfaction and life satisfaction. 256 individuals who live in several urban areas in West Malaysia were recruited through purposive sampling to respond to online form consisted of scales of relationship satisfaction, satisfaction with life, general mattering scale and multidimensional scale of perceived social support. Bootstrap method with 95% confidence interval and 5,000 samples was conducted through PROCESS Macro model 6; the results suggested that a significant, full serial mediation occurred. Additionally, both PSS and mattering significantly predicted life satisfaction after controlling for each other.