Quality Management Framework Research Articles

The Maintaining of Quality Management Framework Towards Manufacturing Industry in Malaysia

Purpose - This paper aims to examine how the manufacturing industries maintain their quality management in the organization.Design/methodology/approach – A field survey carried out with the help of a questionnaire constructed by using a seven-point Likert Scale. Data were collected from 100 full-time employees from different job levels and function within four category of manufacturing in the organizations located in the Malaysia. The data collection from the survey is analyzed by using Statistical Package for Social Science System (SPSS), version 12.00 Software. A multiple regression was used to analyze the data.Findings – An empirical analysis on the framework identifies three factors: leadership, employee involvement and supplier relationship. The framework shows that leadership, employee involvement and supplier relationship are important for quality of staff and internal result towards maintaining the quality in the organization.Research limitations/implications – The relationships investigated in this study deserve further research because the data analyzed were collected from four manufacturing industry category from twenty manufacturing industry category in one country. Practical implication– The paper shows that, with the improvement of quality in the organization will increase the competitiveness of manufacturing industry. Originality/value – The research is never made in Malaysia or other country. If other researches do the same research, it is the different industry. The management of manufacturing industry can used this research on how they can maintain their quality management in the organization.

The Global Atmosphere Watch reactive gases measurement network

Long-term observations of reactive gases in the troposphere are important for understanding trace gas cycles and the oxidation capacity of the atmosphere, assessing impacts of emission changes, verifying numerical model simulations, and quantifying the interactions between short-lived compounds and climate change. The World Meteorological Organization’s (WMO) Global Atmosphere Watch (GAW) program coordinates a global network of surface stations some of which have measured reactive gases for more than 40 years. Gas species included under this umbrella are ozone, carbon monoxide, nitrogen oxides, and volatile organic compounds (VOCs). There are many challenges involved in setting-up and maintaining such a network over many decades and to ensure that data are of high quality, regularly updated and made easily accessible to users. This overview describes the GAW surface station network of reactive gases, its unique quality management framework, and discusses the data that are available from the central archive. Highlights of data use from the published literature are reviewed, and a brief outlook into the future of GAW is given. This manuscript constitutes the overview of a special feature on GAW reactive gases observations with individual papers reporting on research and data analysis of particular substances being covered by the program.

Supply chain and total quality management framework design for business performance-case study evidence

Purpose – The purpose of this paper is to identify the importance of integration of supply chain management practices with total quality management (TQM) practices to augment business performance. The objective of paper is to focus on the two important dimensions, namely, supply chain and TQM of an organization with special reference to the concepts: exploration and exploitation. Design/methodology/approach – In total, 20 variables have been identified (independent variables) which impact business performance (dependent variable). Variables have been extracted into four categories with a combination of two orientations, i.e., exploitation and exploration, with respect to quality management and supply chain practices. Findings – Configurationally four different combinations concerning supply chain and TQM were identified in which an enterprise can operate. This is supported with the four different case studies. Practical implications – This study leads to some interesting practical implications for practicing managers as it offers a framework in which the supply chain and TQM practices can be implemented with respect to an organizational structure (mechanistic or organic structure), environmental conditions (uncertain environment and rapidly changing product life cycle) and identification of customer orientations (whether customer is price sensitive or customer makes buying decision on account of trust or relation to the product). Originality/value – The concept of supply chain exploitation and supply chain exploration with different orientations of quality management is not studied comprehensively before. This paper provides a background for establishing a framework of strategies for supply chain and quality practices, with respect to the exploitation and exploration scenario.

A Conceptual Analytics Model for an Outcome-Driven Quality Management Framework as Part of Professional Healthcare Education.

BackgroundPreparing the future health care professional workforce in a changing world is a significant undertaking. Educators and other decision makers look to evidence-based knowledge to improve quality of education. Analytics, the use of data to generate insights and support decisions, have been applied successfully across numerous application domains. Health care professional education is one area where great potential is yet to be realized. Previous research of Academic and Learning analytics has mainly focused on technical issues. The focus of this study relates to its practical implementation in the setting of health care education.ObjectiveThe aim of this study is to create a conceptual model for a deeper understanding of the synthesizing process, and transforming data into information to support educators’ decision making.MethodsA deductive case study approach was applied to develop the conceptual model.ResultsThe analytics loop works both in theory and in practice. The conceptual model encompasses the underlying data, the quality indicators, and decision support for educators.ConclusionsThe model illustrates how a theory can be applied to a traditional data-driven analytics approach, and alongside the context- or need-driven analytics approach.

Constructing the Constructs of Quality Management and Work Productivity from the Lenses of Two Generational Cohorts: Millennial and Non-Millennial

The research aimed to 1) (re)construct views of Millennials and Non-Millennials vis-a-vis its impact on delivery of quality service; increasing work productivity; maintenance of facilities and equipment; and building up institutional image; 2) ascertain how these two generational cohorts deliver quality outcomes; and 3) draft policy interventions that can address management needs two generational cohorts in terms of sustaining Quality Management efforts. Eight millennials and nine non-millennials research participants, comprising faculty members, administrators, and employees in First Semester of AY 2014-2015 served as research respondents. This descriptive study employed qualitative analysis of data gathered using focus group discussion. Results revealed that both generational cohorts look at QM as a culture, one that requires objective evidence, CI, and delivery of quality service; and something that must be communicated and implemented or managed by open- minded and innovative leaders. Further, the generational cohorts have similar views on the policy intervention that can be made to sustain the QM such as effective communication; QMS design improvement, and continual review of processes. A quality management framework was developed using the lenses of two generational cohorts that can be tested in Letran Calamba and other higher education institutions.

BOOK REVIEW: IN A TRIBUTE TO PROFESSOR GOPAL K. KANJI: THE EDITED COLLECTION "QUALITY, EXCELLENCE AND MEASUREMENT"

BOOK REVIEW: IN A TRIBUTE TO PROFESSOR GOPAL K. KANJI: THE EDITED COLLECTION QUALITY, EXCELLENCE AND MEASUREMENTThe collection of research papers entitled Quality, Excellence and Measurement is a tribute paid to professor Gopal K. Kanji by 25 researchers inspired by the ideas of this renown scholar. The book was edited by Parvesh K. Chopra, the Kanji's collaborator and disciple.Professor Gopal Kishore Kanji (1938-2010) had started his academic career in 1960 at Sheffield University. Then, for over 35 years he had been an academic teacher in Sheffield Technical College, Sheffield Polytechnic and Sheffield Hallam University. After being retired from academia, he established Kanji Quality Culture Ltd. focusing his professional activities on consulting and training.In 1974, professor Kanji had founded Bulletin in Applied Statistics, transformed later into Journal of Applied Statistics. Kanji had been the editor of the journal for over 30 years. In 1990, Professor Kanji founded TQM Journal (TQM and Business Excellence Journal since 2003) in order to establish the platform for academic discussion and the exchange of ideas in the field of quality management issues. Moreover, professor Kanji is famous for the World Congress for Total Quality Management he initiated in the 1990s.The work collects individual writings of the researchers paying tribute to Professor Kanji. Therefore, it is organized around the research topics Kanji contributed to. The book consists of 16 chapters focused on the triad of issues enumerated in its title i.e.: quality, excellence and measurement.John Oakland studies excellence in leadership and quality policy deployments as determinants of TQM in the 21st century. Referring to them as the TQM backbone, Oakland identifies the requirement for top managers to establish a quality policy and he analyses the examples of quality policies. Then, the author examines the importance of culture, a vision framework and control for quality management and organizational effectiveness. Oakland enumerates and 71 characterizes the following requirements for effective leadership in the TQM context: developing the corporate vision; developing strategies and supporting plans; identifying critical success factors and critical processes; reviewing the management structure; and encouraging employee participation through empowerment focused on attitudes, abilities and participation. Applying his own TQM model Oakland provides the recommendations for delivering excellence in leadership through 4Ps (planning, performance, processes, people) and 4Cs (customers, commitment, culture, communication).Claiming that recently has been replacing quality as the main source of competitive advantage Kostas N. Dervitsiotis explores the issue of innovation for total performance excellence. First of all, he enumerates and discusses the types of innovations making distinction between technology-based innovations (such as: product, process and enabling technology innovations) and business model innovations (related to value proposition and supply chain) as well as between incremental and disruptive innovations. Secondly, he studies the approaches to improve the performance of the innovation process from the idea generation, through idea development and innovation commercialization. Thirdly, Dervitsiotis analyses innovation strategies. Finally, he explores the factors strengthening innovation capabilities, focusing attention on building and maintaining innovation culture.Viola Helge, Daniel Hovermann and Klaus J. Zink provide a comparative analysis of the EFQM Excellence Model and the Kanji Business Excellence Model (KBEM). At first, the authors discuss the development and structure of the EFQM Excellence Model including fundamental concepts of excellence, the criteria of the model (enablers and results) and the RADAR assessment framework. Then, they present Kanji's contribution to build up the business excellence measurement system consisting of the Kanji Business Excellence Model (KBEM) and the Kanji Balanced Scorecard (KBS) based on the Balanced Scorecard by Norton and Kaplan (1992). …

A comprehensive integrated approach for more effective control of tropical fruit quality

Purpose of review: This review emphasises the importance and the necessity of the relationship between pre-and postharvest conditions in order to effectively further the implementation of quality-friendly approaches (nutritional, sensory, health-related) of horticultural crops. Findings: The influence of pedoclimatic conditions, crop and harvest stage on the variability of fruit and vegetable composition is demonstrated on a regular basis. At the same time, the ability to control plant metabolism using new processes or by combining several techniques makes it possible to increase their storage potential. Improved knowledge of the mechanisms involved allows us to improve prediction models of quality determined in the field and expected changes in batches of stored products. Limitations: The diversity of growing conditions and the lack of knowledge about optimal harvest stages, in addition to extreme conditions of metabolic regulation, can increase the variability of product responses. In the end, consumers may find themselves faced with a product of low nutritional and sensory value, exactly the opposite of what was originally intended. Directions for future research: An approach within a framework of total quality management or comprehensive integrated is essential to have an objective vision of the quality offered to the consumer and to have actual proposals for the implementation of postharvest crop sequences capable of ensuring this quality. This relationship will make it possible to identify all of the variability parameters and to develop models that include pre- and postharvest conditions. Although this comprehensive integrated approach is preferable in general, it is absolutely necessary for tropical crops for two reasons: (1) tropical crops are more easily subjected to variations than crops in temperate zones, and (2) local production conditions must take the legislation of importing countries and the requirements of distributors into account when developing exports, both for tropical or out-of-season crops. (Texte integral)

Structural equation model to investigate the factors influencing quality performance in Indian construction projects

Indian construction industry has seen remarkable growth and it is an integral part of the economy with massive foreign investments which demands quality construction. The pressure to reduce time and cost of construction increases the risk on the part of stakeholders with respect to quality and safety of the construction. The problem is serious and dangerous in developing countries like India which requires focus and attention for sustained growth in construction sector. This research reports on the adoption and development of structural equation model to study the fundamental relationship between five enablers of European Foundation for quality management (EFQM) framework to improve the quality performance in Indian construction projects. Data collected from clients, contractors and consultants of Indian construction industry through questionnaire survey was used to analyze the conceptual framework using smart PLS software. The conceptual model in this research includes eight hypotheses and T-statistics values is used for checking the significance of the hypothesis. The findings of the study revealed that leadership factor has strongest total effect on people factor (Path coefficient = 0.77) and process factor has strongest effect in achieving the goals of quality performance improvement in construction projects (Path coefficient = 0.7). The results indicate that Indian construction organizations must give top priority to leadership and process related problems in various phases of the project to result in continuous improvement in quality performance.

SCAI core curriculum for adult and pediatric interventional fellowship training in continuous quality assessment and improvement.

Keywords: percutaneous coronary intervention; structural heart disease intervention; congential heart disease; adults; congenital heart disease; pediatrics

Experience

Information is a strategic company resource, but there is no consensus in the literature regarding the set of dimensions to be considered when measuring the quality of the information. Most measures of information quality depend on user perception. Using multiple correlation analysis, we obtain a model that allows us to explain how information quality dimensions influence information consumers’ overall feeling of being well informed. A set of dimensions that any measure of information quality should at least include is proposed. This exploratory study reports the results of a research survey among managers of companies committed to quality management within the framework of a Total Quality Management (TQM) model, which is an information-intensive management model.

The credibility of corporate CSR claims: a taxonomy based on ISO 26000 and a research agenda

Today, many companies are eager to claim their commitment to corporate social responsibility (CSR). Such claims may positively influence public perception, increase market share, improve stakeholder relations and protect corporate reputation. Not being able to substantiate these claims in a credible way may involve risks with regard to reputation and trustworthiness and may result in scepticism and a lack of credibility. Although the topic of credibility becomes increasingly important in order to both substantiate and assess CSR claims, it has so far attracted relatively little scholarly attention. The use of CSR-related management standards, several of which are based on quality management frameworks, can contribute to enhancing the credibility of corporate CSR claims. This article focuses on potential ways of enhancing the credibility of CSR claims by exploring what strategies are available for organisations, based on the most recent global initiative in CSR standardisation, ISO 26000. ISO 26000 can be viewed as an approach to CSR that is rooted in a quality management framework. While CSR standards themselves may contribute to enhancing CSR credibility, ISO 26000 contains several other suggestions for this purpose as well. The article explains the key contents and tenets of ISO 26000 and develops a taxonomy of, and elaborates on, several credibility-enhancing strategies that can be used by organisations. It concludes with several suggestions for further researching CSR credibility strategies on the interface of CSR and quality management.

Design and implementation of quality control loops

Purpose – Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes become unstable and do not achieve the expected performance. The purpose of this paper is to face the challenge and to ensure a competitive quality level, a framework for entrepreneurial quality management is given. Design/methodology/approach – Using the method of analogy formation the transfer of cybernetic approaches to business processes is shown. Especially quality control loops are analysed in order to find appropriate solutions for their design and implementation in enterprises. Findings – As a core element of the paper an approach for the systematic implementation of control loops is given. This approach offers a framework and a description for an operative implementation of quality control loops for stable business processes. Originality/value – The idea to use closed quality control loops for the design of several processes is already known. Anyway, both a robust framework and a appropriate, sufficient and detailed description for an operative implementation is the new aspect and an important further development within the topic.

Evaluation of Drinking Waters’ projects in accordance with the standard Malcolm Baldrige Award for Excellence in the framework of total quality management / applied research in Water Department of Baghdad

The research aims to evaluate the selected projects from the water Department of Baghdad, according to a standard for total quality management and to achieve this goal , adopted the case study method to get to know how close or turn away those projects in the management of Standard Malcolm Baldrige Award for Excellence in Quality Management its comprehensive one scales the world's most famous in this area , in order to draw a general framework to evaluate how project management can benefit from this approach to modern management , input from the entrances of the comprehensive management reform and development. 
 Be standard Malcolm Baldrige Award of several elements: - leadership , strategic planning , focusing on customers and markets , measurement and data analysis , focusing on the workforce, management processes , and the results, the evaluation of these elements within the quality standards to ensure accuracy and, in light of the analysis was reached several conclusions, including: the need to activate the control and quality control , cooperation , upgrading training programs , activating the base information , the adoption of development programs for the adoption of total quality management , and in light of the results of this research researchers recommended the establishment projects sample in the Department of Water Baghdad adopting a comprehensive quality system and initiate applied effectively by working on the development of values ​​and attitudes to build an organizational culture established , quality assurance and implementation processes of all the workers of projects , and the most prominent of those values ​​: cooperation , teamwork , desire to innovation , continuous improvement , which reflects over the interest by quality , and by working on the design and implementation of training programs permanently and continuously Angels technical and management which focuses on achieving the level of quality high performance teamwork , as well as to provide an information base for storing all the facts and data , and statistics related to the management of operations all in sites , and the use of statistical methods that help to raise the pace of work and the level of quality in the projects and achieve the requirements that provide support for the adoption of such an approach in which the administrative .

EuroFIR quality approach for managing food composition data; where are we in 2014?

A EuroFIR quality management framework was developed to assure data quality of food composition data, incorporating several recommendations developed or improved during the EuroFIR projects. A flow chart of the compilation process with standard operating procedures to assure critical steps was the starting point. Recommendations for food description, component identification, value documentation, recipe calculation, quality evaluation of values, guidelines to assess analytical methods, document and data repositories and training opportunities were harmonized as elements of the quality framework. European food composition database organizations reached consensus on the EuroFIR quality framework and started implementation. Peer reviews of the European compiler organizations were organized to evaluate the quality framework, focusing on what was achieved and on improvements needed. The reviews demonstrated that European food database compilers have made good use of standards and guidelines produced by EuroFIR, as well as a common understanding that a quality framework is essential to assure food composition data quality.

STUDY ON NEGLIGENCE OF QUALITY ASSURANCE AND PROPOSING AN EFFECTIVE FRAMEWORK FOR TOTAL QUALITY MANAGEMENT

Quality plays an integral part in the construction industry. Quality assurance is needed because of the involvement of negligence in a project which deduces the quality of the construction .In order to build customer confidence the quality of its work should be done according to the developed quality assurance program. This paper focuses on various negligence of quality assurance practices in the construction industry. The objective of the project is to analyze the various factors that affect quality and quality assurance and to provide an effective framework for the total quality management which helps to increase the quality performance of the construction industry. This project includes a set of questionnaires about quality, quality assurance and total quality management prepared and distributed to various companies and then analyzed. With the help of analyzed data’s a total quality management framework has been proposed to reduce the negligence of quality assurance in the construction industry.

Patient evaluation of service quality in government homeopathic hospitals in West Bengal, India: a cross‐sectional survey

AbstractBackgroundService quality (SQ) is the perceived difference between expectation and performance along the quality dimensions. It is central to the process of continuous quality improvement; however, SQ has rarely been studied in homeopathic hospital settings.ObjectiveTo examine the quality of service provided by four government homeopathic hospitals in West Bengal, India.MethodsIn this cross‐sectional survey, 644 patients from a systematically selected sample were invited to complete a modified Bengali SERVQUAL instrument (a quality management framework comprising 22 items with four‐point Likert scale response sets descending from 4=strongly agree to 1=strongly disagree). The SQ expectation and perception scores were generated across five dimensions: reliability, responsiveness, empathy, assurance and tangibles. Service‐quality gaps were then analysed.ResultsMean differences between patient perceptions and expectations of SQ revealed statistically significant gaps (P<0.0001) across all five dimensions and all 22 individual items of the survey. Multiple regression found residence significantly (P<0.001) influenced perceived quality gaps. The questionnaire used in this study showed promising psychometrics, including acceptable internal consistency (Cronbach's alpha ≥ 0.6) and item‐corrected total correlations (ICC; Pearson's r >0.3).ConclusionThe services patients received at various homeopathic hospitals in West Bengal, India, did not meet patient expectations across the five domains of SERVQUAL. This gap needs to be addressed through focused improvement efforts.

Corporate Social Responsibility in the Framework of Quality Management

Quality management system (QMS) provide a framework for implementing corporate social responsibility (CSR) strategy in all management levels of organization, that create basis for establishment of sustainable development policy and related activities. Key for organizational excellence is the combination of focusing on quality in the process level and following the needs of stakeholders, giving the valuable contribution to the well-being of society.The aim of the research is to analyse concept of CSR in the context of organizational quality management system. This article presents the literature review on CSR definitions, organization excellence and sustainability concepts. The research showed that implementing employee-related CSR activities in quality management system of organization is the best alternative which helps to minimize staff rotation and improve the quality of processes and the overall performance of organization. Quality management system framework allows maintaining, monitoring and evaluating continuous effect and execution of CSR principles, and including CSR strategies in organizational policy.

Total Quality Management (TQM): Driving Competitive Advantage on a Global Platform

The rapidly shifting global market, has warranted organizations to determine new opportunities or re-engineer processes as means to obtain an edge over competitors. Literature suggests the demand for increased quality is a crucial aspect for organizations to survive in quickly expanding global market, as quality is vital in securing economic success. Over the past decade, the framework of total quality management (TQM) has been mantra of operational officers. Literature has assessed TQM at many different angles and has provided many speculation and approaches to achieve increased efficiency. The following work reflects on the aspects of applying TQM and provides conceptual model for TQM integration.

Parental Involvement with Education in Zimbabwe within a Total Quality Management Framework

Parental Involvement with Education in Zimbabwe within a Total Quality Management Framework

Disaster relief supply chain quality management (DRSCQM)

Purpose – The purpose of this paper is to develop a framework for disaster relief supply chain quality management (DRSCQM). Design/methodology/approach – This paper introduces a structured approach to making decisions in the following areas: system foundation, system constraints, initial sudden natural disaster encounter point(s), the intensity of disaster, the efficacy of the disaster relief supply chain systems, and post-disaster relief management. Findings – The context-intervention-mechanism-outcome logic provides guidelines for facilitating Lean Six Sigma to eliminate wastes and improve the overall performance of the DRSCQM. Research limitations/implications – The theoretical frameworks will enhance the current knowledge base in DRSCQM literature and will also be helpful to manage disaster relief operations and supply chains. However, there is a need to conduct empirical studies based on the proposed frameworks in the future. Practical implications – A transformation process based on Dr Deming's plan-do-check-act cycle has also been proposed to show how a relief organization can assess its current maturity level, react to it, develop more sustainable disaster relief practices, and move the entire system in the right direction. Social implications – The systemic and holistic procedure developed in this paper views the environment of disaster relief as dynamic, complex, chaotic, and ever-changing and takes into account the fact that relief organizations’ actions often involve a team of diverse specialists working on a project basis. Originality/value – The framework presented here helps to improve the efficiency and the effectiveness of disaster relief supply chain management. This is timely and important now as there continues to be an increase in climate-related natural disasters.