For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version).ABSTRACT The article examines the sources of improving the activities of transport forwarding enterprises, increasing their competitiveness, particularly in the market of international transport services. Being an architect of efficient cargo delivery, such an enterprise performs a number of functions that are not typical for carriers. It is coordination of operational interaction, compilation of technological and economic justifications for transport and technological routes and timetables, taking into account the wishes and requirements of cargo owners, monitoring the progress of carriage, information on movement of goods. The authors recommend to pay a closer attention to assessment of compliance of demand and services in the sphere of transportation and forwarding services, to algorithm of interaction with customers, to forecasting of competition in business and of future scenarios for economic development. Keywords: economy, market, transport-forwarding enterprise, business process, efficiency, quality of services, transport forwarder.