Network users can apply principles of software evaluation to networking services. We introduce a specific method for measuring important service characteristics. The method and the measurement procedure allows to compare the actual characteristics of service quality with the required characteristics. Since the approach can easily and efficiently be implemented in any organisation, it may help-end-users in choosing network service providers. GMD, the German National Research Center for Computer Science, provided from 1991 to the end of 1993 the “German Networking, Research and Information Centre” (GeNeRIC) for electronic mail, file transfer, remote login, packet switching, and information services in a multi-protocol environment (OSI, EARN/BITNET, Internet). The users and the contractors required a guaranteed quality of service (QoS). Provider-specific approaches were chosen to achieve this, since there is still no accepted definition of QoS characteristics. GMD also participated in the ESPRIT project “Software Assessment and Certification Program Europe” (SCOPE) from 1989 to 1993. In this paper, we show how the software evaluation method developed in SCOPE can be used to handle the QoS characteristics of networking.
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