Field Of Organizational Communication Research Articles

Internal communication in enterprises located in Poland with the use of means of electronic communication – research findings

Purpose: The purpose of the paper is to describe the means of electronic communication used by companies for internal communication, to rank them according to the frequency of use by organizations, and to identify the attributes of the organization affecting the frequency of use of these means. Design/methodology/approach: The article is based on a review of the literature in the field of organizational communication and own research. The research was conducted by means of a diagnostic survey among 225 companies located in Poland (16 provinces) using the CAWI technique and an author's survey questionnaire. Findings: The survey results illustrate the high and continuing popularity of e-mail communication and the untapped potential of tools designed for team and project work. No correlation was noted between the use of means of electronic communication with the scope of the company, the form of ownership of the company, the ownership capital and the respondent (manager, IT manager, owner, board member). The correlation related to the use of e-communication means and the size of the company appears only in the case of e-mail and electronic workflow systems. A similar relationship, but involving more electronic communication means, appears for the degree of computerization of the company. Research limitations/implications: A certain difficulty, already at the design stage of the survey, was the preparation of a list of means of electronic communication. There is not one in the literature that is exhaustive, disjointed and accepted by all. This fact points to the need for research and findings in this area. The risks accompanying the study are related to the development of technology and the obsolescence of specific communication tools. Originality/value: The paper is primarily of cognitive value. The findings allow those responsible for communication in an organization to confront the means of electronic communication used in their organization with those used by others. It also illustrates the untapped potential of electronic tools for team or project work. The results of the study can serve as a reference point for further comparative research. The paper draws attention to the area of intra-organizational communication, which is still unstable and under development in the Polish reality. Keywords: internal communication, means of electronic communication. Category of the paper: research paper.

Towards more effective leadership communication

Contemporary organisations and their leaders are continually tasked with finding new ways ofcreating value for their stakeholders. Leadership effectiveness is critical within large organisations,and leadership communication ranks as the top critical driver of organisational results. Thisunderlines the importance of leaders being capable communicators responsible for adding valueto organisations. However, discussions on the topic of leadership communication are rare. Thishighlights the fact that the field of organisational communication has had limited engagementwith the world of leadership. This study aimed to address this knowledge gap and focused onthe role of communication in the leadership process, and attempted to identify ways in whichleadership communication could be improved. Leadership communication was explored from twodifferent perspectives to provide a more comprehensive analysis of the phenomenon. Rogers’revolutionary conceptual analysis was employed to investigate the foundation of the concept.Thereafter, a phenomenological study was undertaken among communication professionalsexposed to leadership communication to explore their lived experiences of the phenomenon. Thedata from the phenomenological study were used to enhance the conceptual analysis. Effectiveleadership communication was described as a socially constructed and relational concept thatshould endorse meaning-making in particular contexts. Guidelines are presented to enhance theeffectiveness of leadership communication.

Bibliometric analysis of research in the field of organizational communication in the web of science database

For organizations, communication is one of the most critical factors affecting their continuity, goals, and success levels. Organizational communication directs the relationship between internal and external stakeholders of the organization by taking a role in all organizational action and managerial processes. In this context, it also affects organizational outcomes. Effectively and efficiently channelling intra-organizational communication for organizational success is also effective in employees' understanding of their duties and responsibilities within the organization and activating their knowledge skills and abilities in line with the organisation's goals. At this point, it can be said that organizational communication adds mobility to businesses through self-expression. From this perspective, it understands the communication subject's development processes that play a crucial role for organizations in the literature and revealing its relationship with other variables will bring a systematic and holistic perspective to the relevant literature. With the bibliometric analysis method made for this purpose, it is aimed to create a perspective on how organizational communication offers mobility to businesses, the development, quality and quantity of the process. In this context; Distribution of studies on organizational communication by years, co-authorship of authors, co-authorship of organizations, co-authorship of countries, citation of authors, bibliographic coupling of documents, co-citation of authorship, co-citation of sources, co- The maps of occurrence of keywords were created, and the levels of contribution to the literature and the areas where the subject interacts were conveyed.

Detrivialization as a Strategy to Challenge Organizational Groupthink

This paper aims to contribute to the literature on knowledge construction and knowledge sharing within the field of organizational communication. The research underlines the importance of exploring human learning contextually, descriptively, interpretively, and inductively. Through a participant‑observer methodological approach, the study contributes to the literature by introducing detrivialization as a strategy to explore ’participants’ rhetoric related to their organizational procedures. The paper describes a case study that took place for 18 months in a cancer research lab in Belgium, where employees seemed unable to question several taken‑for‑granted practices. The present research primarily reveals the consequences of trivialization, when the rationale of essential organizational practices go unnoticed until observer‑participant challenges the status quo. Also, the study highlights the outcomes of the detrivialization approach, which triggers unprecedented knowledge. Finally, the paper introduces the (de)trivialization dynamic model, which can depict the consequences of opening black‑boxes in organizational contexts. This research is a new approach in organizational ethnomethodology, revisiting ’Garfinkel’s (1967) breaching experiment to describe science in action. The suggested model offers a methodological approach for exploring trivialized organizational dynamics and challenging groupthink. Detrivialization is an opposite approach to trivialization, to offer a new debate topic to scholars aiming to conduct ethnographic research and discourse analysis in organizational communication.

Do Leadership Style and Organizational Communication Increase to Organizational Commitment? Study Among Hospital Staff

Abstract General problems who experienced by some large hospitals in Indonesia weakness caused by factors other than internal (internal weakness), especially of facilities and human resources who is still relatively less and still the weak competitiveness of organization (low competitive advantage) and combined with the terrier such as qualities and support of leadership. The weak in the field of organizational communication on hospital in anticipation regional and international free market competition. The gap medical staff functional (MSF), between in government hospital and private hospital has resulted in the role of an assignment with the condition a very complicated. Specialized doctors tend to be part time in government hospital, place official work. The problems need to examined the more distant is how to create commitment staff functional medical and so far, of needed harmonious relations. Organizational communication to create cooperation and a good relationship and pattern leadership in managing the hospital to medical staff functional and non-medical is a thing also become the adhesive for the hospital system that could increase commitment. This study aims to assess empirical pertaining to with a variable in leadership styles and organizational communication impact they may have on organizational commitment of MSF. A method of survey was used in this study, while the kind of research is considered to be explanatory research. Such data was gathered through 43 MSF and analyzed using Partial Least Square (PLS). This research result show that variable of leadership styles could to increase an organizational communication. Leadership styles significant and could influence on organizational commitment, and organizational communication the influence on organizational commitment as significant.

A critical review of how communication scholarship is represented in textbooks: the case of organizational communication and CCO theory

ABSTRACTA significant issue for any academic field is how key theories are represented in textbooks. Textbooks are important institutional artifacts that organize entire subject areas, and thus key sites for assessing how scholarly ideas are developed and understood. However, the field of communication studies has done little to investigate how the key theories of our discipline are represented in our textbooks. This critical essay seeks to remedy this shortcoming with an exemplar investigation from the field of organizational communication and CCO Theory. We summarize the current state of CCO thinking and explore how this theory is portrayed in organizational communication textbooks, while also discussing implications of textbook representations for the broader field of communication studies.

Ethical values and norms in the communication systems of public institutions

Objectives: This article aims to provide a theoretical analysis of communication in public institutions with regard to ethical values and norms. More specifically, the objective is to try to understand how ethics is anchored in communication systems in organizations acting on behalf and for the community. Research Design & Methods: The paradigm which the authors refer to is the social communication theory, theories of professional ethics and writings of management specialists who work in the field of organisational communication. Findings: While exploring the literature in the said fields, the authors draw analytical conclusions regarding values and norms which should (normative approach) characterise the system of internal and external communication in public institutions, undertaking an attempt to build a theoretical model at the same time. Implications / Recommendations: The analysis shows that the values and norms necessary for public institutions to operate properly are connected primarily with the need for all groups of stakeholders focused around this process to co-operate. Contribution / Value Added: The authors try to organise the values and norms typical for communication systems in public institutions into a model.

Važni aspekti odnosa između zadovoljstva komunikacijom i zadovoljstva poslom

The aim of this paper was to provide an insight into some important aspects of the relationship between communication satisfaction (an independent variable) and job satisfaction (a dependent variable). Empirical testing of the relationship between these variables has become common in empirical studies since 1970. Therefore, the period 1977-2017 was chosen as the observation period. Communication satisfaction is viewed as a multidimensional construct. In many studies job satisfaction is also multidimensional. The results indicate that employees have different levels of communication satisfaction and job satisfaction for various dimensions. Also, the results indicate that there is a positive correlation between these variables in different types of organisations, in different sectors and different countries. However, the results indicate that there are very few perspective studies which have confirmed this specific correlation. Therefore, this paper recommends more concrete explanations of all the dimensions of these variables and their relationships. Also, this paper suggests that different types of organisations should have additional sector-specific dimensions of communication satisfaction and job satisfaction. This paper stimulates more research in this area in less developed economies, including the Republic of Serbia. The results of this paper may be useful for managers in Serbia (in the field of organisational communication, internal communication, internal marketing, organisational behaviour, human resource management).

Construindo pontes entre a Comunicação Organizacional e a Comunicação Corporativa: revisão, desenvolvimento e olhares para o futuro

A teoria e a prática da comunicação corporativa são habitualmente orientadas por interesses disciplinares para além dos do campo da comunicação organizacional. Por outro lado, o foco na preocupação com a integridade e consistência das mensagens corporativas tem vindo a influenciar cada vez mais os estudos contemporâneos da comunicação organizacional. Neste contexto, apresentamos uma revisão crítica sobre as pesquisas feitas no âmbito da comunicação corporativa, por forma a constituir uma plataforma que permita destacar cruzamentos importantes com as pesquisas tradicionais da comunicação organizacional e que possibilite uma maior integração entre estes dois domínios de investigação. O objetivo desta revisão é, por um lado, esbater os tradicionais pressupostos subjacentes às pesquisas de comunicação corporativa e, por outro, mostrar como essas dimensões interagem no âmbito das análises organizacionais e de comunicação, demonstrando, assim, as potencialidades de um cruzamento21 benéfico para as duas áreas. Esse cruzamento, como iremos ilustrar, enriquece a teorização da comunicação corporativa nle da comunicação organizacional e pode melhorar a relação das entre as análises micro e macro.

The expanding territory of organizational communication in China

The field of organizational communication has been dominated by the Euro-American intellectual tradition. In order to create a multicultural field, this study proposes a Chinese-centered perspective to examine organizational communication in Mainland China. Based on a search of the Chinese National Knowledge Infrastructure (CNKI) database using the key words “organizational communication,” the authors collected 129 articles that were published from 1996 to 2014. Using a Chinese-centered perspective, the authors then developed a codebook based on the thematic analysis of the collected articles. A content analysis was employed to analyze year-to-year distributions, definitions of organizational communication, topical areas, theoretical orientations, and methods that were reported in the articles. The results were used to map the current trajectory of organizational communication studies in China. Based on our findings, we recommend that organizational communication scholars acknowledge local philosophies and build local frameworks in order to promote the global inclusivity of the field of organizational communication.

Creating the collective: social media, the Occupy Movement and its constitution as a collective actor

This paper examines the process through which Occupy activists came to constitute themselves as a collective actor and the role of social media in this process. The theoretical framework combines Melucci's (1996) theory of collective identity with insights from the field of organizational communication and particularly from the ‘CCO’ strand – short for ‘Communication is Constitutive of Organizing’. This allows us to conceptualize collective identity as an open-ended and dynamic process that is constructed in conversations and codified in texts. Based on interviews with Occupy activists in New York, London and other cities, I then discuss the communication processes through which the movement was drawing the boundaries with its environment, creating codes and foundational documents, as well as speaking in a collective voice. The findings show that social media tended to blur the boundaries between the inside and the outside of the movement in a way that suited its values of inclusiveness and direct participation. Social media users could also follow remotely the meetings of the general assembly where the foundational documents were ratified, but their voices were not included in the process. The presence of the movement on social media also led to conflicts and negotiations around Occupy's collective voice as constructed on these platforms. Thus, viewing the movement as a phenomenon emerging in communication allows us an insight into the efforts of Occupy activists to create a collective that was both inclusive of the 99% and a distinctive actor with its own identity.

Mapping Collective Sensemaking in Communication: The Interprofessional Patient Case Review in Acute Care Rounds

Mapping Collective Sensemaking in Communication: The Interprofessional Patient Case Review in Acute Care Rounds

Communicating for survival in the mining and construction industries: Northern conversations and Southern contextualisations

The global South, as the collective for the peripheries of mainstream development is known, is often regarded as merely a beneficiary of Northern-borne notions in the field of organisational communication. The problem is that the Southern context and circumstance do not always mirror those of the North, meaning that these dominant, revered theories are not necessarily applicable. One Southern context is that of the South African mining and construction industries, which is seen as notoriously dangerous, plagued by various obstacles to internal organisational communication (such as illiteracy and diversity), and what Le Roux and Naudé (2009, 29) refer to as ‘historical baggage’. The research question of this article is whether congenital Northern communication theories can be adequately incorporated into the unique global South, in order to fulfil the important task of communicating safety information to employees. The article explores the appropriate implementation of the principles of the excellence theory, the stakeholder theory as well as the relationship management theory, and the research methodology includes interviews, focus groups and quantitative questionnaires at two organisations. The result of the empirical research is the amalgamation and reworking of these theories’ principles into a model for internal safety communication applicable to the South.

A Field of Expertise, the Organization, or Science Itself? Scientists’ Perception of Representing Research in Public Communication

Social and political interest in science regularly prompts scientists to assume the role of public spokesperson. The article investigates this role of representing science as both “speaking on behalf of” science and symbolically “standing for” science and its organizations. With inspiration from the field of organizational communication, it is argued that science communication should be considered as an activity intimately linked with perceptions of identity and organizational culture. When scientists communicate publicly, they do not just disseminate knowledge, they also represent a particular sense making about what science, scientists, and scientific organizations are. Based on a qualitative analysis of 20 leading Danish scientists’ views on their own role in public communication, three different modes of representation are identified: Expert, Research Manager, and Guardian of Science. Each of these modes of representation implies particular notions of quality, audience, motivation, and learning in science communication.

Baseball Players, Organizational Communication, and Cultural Diversity: Organizational Citizenship Behavior in Minor-League Clubhouses

As baseball attracts players from more and more cultures, players are called on to function in an increasingly diverse environment. Scholars of baseball and culture have been following these changes from various perspectives. Several presentations at the Nineteenth Annual NINE Spring Training Conference on the Historical and Sociological Impact of Baseball, for example, looked at the roles of owners, media, league officials, and governments in promoting or stifling diversity in baseball. (1) One presentation, however, alluded to players' approaches to diversity: Ila Borders described how her on-field performance improved following her move to a culturally diverse minor-league team. She attributed much of her improvement to the communication among team members, which she characterized as supporting and embracing cultural differences. (2) Her story was thought-provoking and leads to a number of questions. What aspects of being in a multicultural context influence communications among team members? What significance does cultural identification hold for professional baseball players? In what ways might culture affect performance? In an initial effort to address questions such as these, prior interviews with culturally identified minor-league players were analyzed and results were interpreted with reference to relevant and instructive approaches from the field of organizational communication. METHODS To explore what culture means to players, thirty-seven minor-league players were interviewed during the 2011 season. Of the thirty-seven players interviewed, six were playing Class AAA ball, eleven were playing Class AA ball, an additional player was interviewed twice--at both the AA and AAA levels--and nineteen were playing Class A Short Season ball. They included seventeen Jewish players, fifteen African American players, and three Spanish-speaking players born in the United States--two additional players, native speakers of neither Spanish nor English, were born outside the United States. The predominance of Jewish and African American interviewees reflects the original goals of the study: to understand the phenomenological meanings of cultural identification in baseball among members of two minorities, one visible (African American), one not (Jewish). During the course of the interviews, and in light of Ila Borders's story, players' comments suggested a different research question: How do players react to cultural diversity within their teams? To help address this question, data from interviews with an additional thirty Spanish-speaking minor-league players were also included in the analysis. These latter interviews were conducted in Spanish during the 2009 and 2010 seasons as part of a separate study. (3) Semistructured interviews were conducted with players individually, with the exception of three two-player interviews and one three-player interview that included two players who had previously been interviewed separately. Indeed, four of the thirty-seven players were interviewed on two separate occasions. All players were at least eighteen years old, and all were informed that (a) the researcher was affiliated with a college and not with any team or league, (b) participation was voluntary, and (c) no information would be shared that could identify a particular player or team. The inferred trustworthiness of responses is also based on observations that players were accessible and generous with their time and expressed interest in the research; many actually thanked the researcher for addressing the topic of culture in minor-league baseball. Many players requested contact information to obtain a copy of the results or additional information related to cultural identification. In addition, it was possible to observe a number of the players' interactions with other culturally-diverse teammates, and thus to validate their statements. Players gave their consent to have the interviews audio recorded. …

(Re)organizing Organizational Communication Pedagogy: Attending to the Salient Qualities of a Communicative Approach to Organization

Recent discussions about making the field of organizational communication more influential have given inadequate attention to how our pedagogical frameworks could more explicitly promote the distinct contributions of organizational communication scholarship. Embracing the classroom as an overlooked yet tremendously meaningful site for demonstrating the value of organizational communication theory and practice, we offer a guiding framework for teaching organizational communication that more clearly attends to the salient qualities of a communicative approach to the study of organization. We argue that this overarching approach to organizational communication pedagogy will help develop greater practical wisdom among students as they learn to apply communicative perspectives for understanding, critiquing, and engaging the problems of contemporary organizational life.

An Eye for an I

This article offers reflections and insights on Management Communication Quarterly from a younger scholar in the field of organizational communication. After providing a brief history of the journal, topics of internationality, interdisciplinarity, and identity are explored. This is followed by a discussion among other “emerging scholars” in the field of organizational communication about these topics. The article concludes with a discussion about the role and format of Management Communication Quarterly in the digital age.

How to Manage Organization & Corporate Communication

The corporate communication is usually driven by other disciplinary concerns than the field of organizational communication. However, its particular mind-set focusing on wholeness and consistency in corporate messages increasingly power the domain of modern organizational communication as well. Research on corporate communication is a platform for highlighting crucial intersections with select research traditions in organizational communication to argue for a greater integration areas of research. Corporate communication research and show how these dimensions interact in organizational and communication analysis.

Fotoassessorismo: a imagem fotográfica na assessoria de imprensa da Prefeitura Municipal de Maringá

Este artigo analisa, pela perspectiva metodológica da desconstrução analítica, imagens fotográficas da assessoria de imprensa da Prefeitura de Maringá para tentar responder à seguinte questão: Que estratégias de sentidos a imagem fotográfica em assessoria de imprensa constrói? Neste intento, tem como objetivos: 1) Conceituar o aspecto de intencionalidade de comunicação; 2) Inferir sobre seu uso em serviços de assessoria de imprensa; 3) Analisar se os formatos e gêneros do fotojornalismo permanecem em imagens de assessoria. Como discurso, a imagem em assessoria visa à construção de sentidos positivos para o assessorado. Neste caso, o repórter fotográfico, com o domínio dos recursos técnicos e da linguagem fotográfica, intenciona dispor elementos, objetos e personagens para construir conceitos, valores e representações positivas do assessorado.

Bridging Corporate and Organizational Communication: Review, Development and a Look to the Future

The theory and practice of corporate communication is usually driven by other disciplinary concerns than the field of organizational communication. However, its particular mind-set focusing on wholeness and consistency in corporate messages increasingly influence the domain of contemporary organizational communication as well. We provide a formative and critical review of research on corporate communication as a platform for highlighting crucial intersections with select research traditions in organizational communication to argue for a greater integration between these two areas of research. Following this review, we relax the assumptions underlying traditional corporate communication research and show how these dimensions interact in organizational and communication analysis, thus, demonstrating the potential for a greater cross-fertilization between the two areas of research. This cross-fertilization, as we will illustrate, enriches the theorization of corporate and organizational communication and may better link micro- and macro level analyses.