Field Of E-government Research Articles

«Электронное государство» как междисциплинарная научная область: наукометрический анализ

Объектом представляемого в настоящей статье исследования является междисциплинарная научная область, условно обозначенная как «Электронное государство». Решаются две задачи - оценка концептуальной целостности данного предметного поля и изучение взаимосвязи между основными исследовательскими контекстами, особенно в связи с появлением новых междисциплинарных научных направлений, таких как электронное участие. Для решения этих задач применен наукометрический подход и автоматизированный анализ публикаций как на английском (база данных Web of Science ), так и на русском языках (РИНЦ - eLibrary . ru ). Для кластеризации и визуализации данных использовалось программное обеспечение VOS v iewer , позволяющее обеспечить визуализацию больших наборов библиометрических данных методом построения библиометрических карт. Полученные данные свидетельствуют о том, что глобальная повестка представляет собой согласованную область, хотя важна дальнейшая интеграция между исследовательскими контекстами. В то же время, российские исследования отстают из-за низкого уровня взаимодействия с международными научными школами и отсутствия внутренних стимулов и исследовательских проектов для генерации знаний.

A proposed maturity assessment framework of the Greek local government Web Electronic Services

Purpose This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the maturity of Greek municipalities in the E-Government field, trying to correlate how this is affected by demographic variables. Design/methodology/approach An original assessment framework regarding municipal Electronic Services was created based on the literature review. The assessment framework was included in a methodological approach supported by the PROMETHEE II method, as well as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities. Findings The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework and methodological approach could provide useful insights to municipalities for the improvement of its E-Government Web services based on their strategic preferences. Research limitations/implications The assessment took place only in Greece, assessing all the country's municipalities and conducting research only in the municipalities’ websites. The proposed methodology suggests that the PROMETHEE II multi-criteria decision analysis method can support the assessment of the maturity level of local government entities. Moreover, the combination of the PROMETHEE II–empowered assessment framework with demographic statistical analysis can assist orthological decision-making concerning future investments in Web Electronic Services. The methodology could be a good option for future research efforts (assessments) in municipalities, in Greece and worldwide. Practical implications The framework is both easy to use and fairly complete. The fact that the assessment was conducted in all the Greek municipalities makes it much more reliable, as it provides the whole picture. The suggested methodology which includes the proposed framework could be used in the cases of municipalities in other countries to assist future actions concerning the investment in Web Electronic Services. Originality/value This study provided a medium-size framework, being both complete and easy to use during the evaluation process of all the municipalities in Greece. In addition, the statistical analysis received data from a decision-making tool to execute the clustering (Cluster analysis is usually performed based on the raw data).

Intellectual Analysis of Textual Information in Domain Fields in the System of e-Government

The given paper considers application of data mining technology in scientific research as one of intellectual analysis methods in the domain field of e-Government. The topicality of the issue is stipulated by the current absence of the researches of the kind in the Republic of Belarus. The paper illustrates how the programme package Rapid Miner and the language R have been applied in text mining. Concept indexing has been admitted as the most resultative form of analyzing domain field ontologies. Formal and linguistic approaches are found most effective in analyzing domain field ontologies. The paper identifies the problems of word redundancy and word polysemy. The prognosis for the further research investigation is in interconnectivity of specialized ontologies studying heterogeneous terms on the basis of artificial intelligence (AI).

The role of stakeholders in the effective use of e-government resources in public services

With the global evolution of information and communication technology (ICT), organisations need to keep up-to-date with the trends. Whilst most countries are able to respond to these technological changes by drawing on the resources available to them, organisations tend to find it more difficult to keep up. This paper thus attempts to analyse critically the influencing factors regarding e-government implementation and the roles of the key stakeholders in driving successful implementation within public sector organisations in developing countries. Based on the extant literature review and empirical studies, the researchers have developed a conceptual framework stemming from a unification of the concepts, factors, theories and models for e-government implementation. Qualitative analysis was adopted using a multiple case study strategy, and focusing on the three-tiers of government – Federal, Government Agency and Local levels. This conceptual framework has re-affirmed the external and internal influencing factors and the key stakeholder’ and their roles. The e-government stakeholders include the government (ministry/agency), technologically-advanced country, companies and users (employers/citizens). Authors further discussed that the stakeholders’ roles and tasks vary from ‘pre-implementation’ (initiation) to ‘during implementation’ (planning and implementation), and ‘post-implementation’ (monitoring and evaluation) phases. From the analysis and findings, authors have recommended that public organisations would need to strategise their relationships with stakeholders in order to achieve a collective interest for successful e-government implementation. This study contributes to the body of knowledge in information systems by broadening the theoretical foundations of e-government field especially within the stakeholders’ perspective.

Electronic government: Towards e-democracy or democracy at risk?

Electronic government (e-Government) is a research field that studies the use of information and communication technology (ICT) in the public sector. Such initiatives are often associated with promises of transformational government, which is more efficient and utilizes modern technology to increase democratic engagement. However, research shows that several e-Government initiatives fail to deliver the promised benefits and attract a large portion of citizens. Some researchers argue that many initiatives have been driven by technology rather than by the core values of government, which has resulted in weakened democracy. Against this backdrop, the purpose of this paper is to achieve a greater understanding of risk in the e-Government field. Through a literature study, research papers were analyzed and divided into categories based on their unit of analysis, and ontological and epistemological properties. Four themes were identified in the material: IT security, user adoption, implementation barriers, and policy and democracy. This paper concludes by suggesting these themes would provide a suitable point of departure for a risk management framework in e-Government. Thus, future research should explore ways to converge these different strands of literature in multi-disciplinary research.

Cross-boundary e-government systems: Determinants of performance

This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from an inter-organizational e-government system that provides integrated commerce and industry service. The results underscore the importance of management support, shared goals, and inter-agency trust in improving all three measures of performance. In addition, citizen-centric and innovative organizational culture enhances efficiency and accountability while administrative interdependence impacts effectiveness and accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored.

Public administration in the conditions of the development of digital economy and society

The purpose of this paper is to study public administration in the context of the development of the digital economy and society. The basis of the methodology of the study is a systematic approach, using general scientific and special methods of scientific research. The categorical-conceptual apparatus of public administration is investigated, the author's interpretation of the definition is formed; digitalization is highlighted as one of the influential factors of the effectiveness of public administration; The evolutionary stages of the development of public administration are proposed: state administration → public administration → digital public administration, and digital public administration is considered as an innovative model of interaction between public authorities and digital society participants, built on the use of ICT and electronic communication channels. Electronic governance as an innovative form of public administration using ICT is highlighted; the materials of the UN research on the technological maturity of the countries in the field of e-government according to the index of development of the e-government have been analyzed, Ukraine's significant lagging rating has been identified, the research on the best practices of e-government leaders has been substantiated, including post-Soviet countries for decision-making in the field of public administration, and the formation of a state policy on the development of a digital government. The applied aspects of the development of digital Ukraine, which have been implemented in recent years, have been described, those include: strategic and normative documents, and state digital platforms. The next stage of digitalization of public administration is highlighted - the association of state information resources, the provision of integrated electronic services; the necessity of development of digital public administration is substantiated. The scientific significance of the paper is to study the process of development of public administration in the conditions of the digital economy and society. As conclusion, the necessity of the development of digital public administration as the basic precondition for the development and integration of the domestic digital economy into the global digital market has been substantiated. In practice, digitalisation of public administration will improve the quality of service for citizens and business and increase the openness, transparency and efficiency of public bodies. JEL Classification: H11

The Influence of Organization Factor on E-service Adoption: The Case of Cambodia

Background : The diffusion of ICT has made the researchers or scholars in the field of e-government continue to find out the problems of pay attention on the government barriers to successfully implement it implement in public services in the both developed and developing countries. It is the important title for the top management leader in the public organization to reexamine and improve e-service for users. This paper is to illustrate examined factors of e-service adoption in public sector in Cambodia. Method : Challenging factors which were proposed for as model of e-service adoption in study are the Top Management Support (TMS), and ICT skill (ICT-skill). 500 respondents who were civil servants (service providers) and general citizens (service recipients) participated in this study. The correlations and regression methods were employed in the IBM SPSS v.20. The study employed both online and face to face survey by which the determinants were examined in SPSS. The questionnaires were focused on the General Department of Tax (GDT) the Ministry of Commerce (MC), and the Ministry of Public Work and Transportation (MPWT). Results: The majority of responses of participants were indicated that the determinants have the result as the following; TMS has strong direct effect and indirect effect to e-service adoption as H1 and H2. ICT-skill has strong direct effect on e-service adoption as H3. TMS has measure value as b = .560, t = 16.20, P = .000 < 0.01 in direct effect influence on e-SA, and ICT-skill has measure value as b = .831, t = 33.37, P = .000 < 0.01 in direct effect influence e-SA. The TMS value of indirect effect influence on e-SA is b = .383, t = 11.06, P = .000 < 0.01 Conclusion: Regarding to rule of significant, it is seen that all determinants are the strongly predicting predicted variable which is highest strongly positive influenced on the e-service adoption (E-SA). All the hypotheses are confirmed by Pearson’s correlation and Linear Regression test. Keywords: Top management Support, ICT-skill, e-Service Adoption DOI : 10.7176/JETP/9-1-04

Consumer Online Dispute Resolution (ODR) – A Mechanism for Innovative E-governance in EU

Online Dispute Resolution (ODR) could be the first important step towards adjusting the public Administration to the requirements of the digital era by introducing new e-disputes. In this context, this article examines the significance of the emergence of consumer ODR systems in EU as a new mechanism for resolving disputes, online ones included. It takes a theoretical research approach to evaluate the nature and scope of ODR development in the emerging field of e-governance and combine it with a comparative data analysis to identify the core positive and negative challenges in the use of ODR. Some EU member states have already adopted ODR as a tool for digital e-government and others are still in the period of its implementation. ODR has already proved effective resolution for at least some disputes (e.g. cross-border disputes), but unfortunately has not yet reached its full potential. The lack of relevant ODR case law is another issue that contributes to only gradual usage of ODR systems and their efficiency. Key findings are formulated as a list of challenges that EU has to face for efficient use of ODR and it as an important part within innovative European e-governance in the future.

Development paths towards open government – an empirical analysis among heritage institutions

In the face of the growing digitization of society, a series of transformations are taking place in the public sector that have been described as the second generation of e-government development. The present article traces how these transformations have been anticipated by successive generations of e-government maturity models and critically assesses existing stage models. Based on a survey among 1560 heritage institutions in 11 countries, an empirically validated maturity model for the implementation of open government is presented. The model uses innovation diffusion theory as a theoretical backdrop. While the model is at odds with the unidimensional nature of the Lee & Kwak Open Government Maturity Model (Lee & Kwak, 2012), the findings suggest that the transformative processes predicted by various e-government maturity models are well at work. They result in increasingly integrated services, participative approaches and an emerging collaborative culture, accompanied by a break-up of proprietary data silos and their replacement by a commonly shared data infrastructure, allowing data to be freely shared, inter-linked and re-used. In order to put our findings into perspective, we take stock of earlier discussions and criticisms of e-government maturity models and offer a new take on the issue of stages-of-growth models in the field of e-government. The proposed approach rests on the assumption of an evolutionary model that is empirically grounded and allows for varying development paths.

Does prestige dimension influence the interdisciplinary performance of scientific entities in knowledge flow? Evidence from the e-government field

It has long been understood that knowledge flow can be divided into knowledge integration and knowledge diffusion and can be investigated by interdisciplinary scientific research (IDR) approaches. The literature describes some quantitative approaches for measuring interdisciplinary research, and all of them belong to a popularity dimension. Previous work failed to address the problem of evaluating interdisciplinary research in a prestige dimension. However, in this study, the authors introduce an extended IDR measure that combines the P-Rank algorithm with the traditional IDR approaches to promote the current IDR approaches from the popularity dimension to the prestige dimension. This extended measure explores the prestige dimension of papers and considers the subsequent contribution of papers of different prestige devoted to the knowledge flow in which they are embedded. An experiment regarding the e-government field demonstrates that the interdisciplinary performance of some papers is overestimated under traditional IDR approaches and that the performance would be more reasonable under an extended IDR measure that considers the prestige dimension. We expect that the extended IDR measure can identify the different contributions of papers of different prestige with regard to their interdisciplinary performance and then reevaluate their contributions to the knowledge flow in which they are embedded.

Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes

PurposeThis paper aims to identify and elaborate on the various interpretations and implications of e-government as a process of public policy-making and as an act of information systems (IS) project management. The paper contributes to the search for a theoretical conceptualization by bridging policy project management and policy-making in public sector organizations at a crossroad of e-government to improve sustainable e-government research.Design/methodology/approachThe research design of this paper focus on a model balancing the two research fields; public policy-making and analysis, and project management in the IS field. Through this model, four critical aspects of the processes are identified: objective, incentives/motivation, input/trigger and coordinative actor. These critical aspects are illustrated through findings from four case studies that are re-analyzed here. The cases show how the conceptual model through different dimensions can balance the two perspectives to reach a more sustainable outcome of e-government.FindingsThe paper shows that the two perspectives on e-government – public policy-making and project management – can be balanced and thereby reach a more sustainable outcome at this crossroad. The case studies re-visited in this paper are compared and serves as illustrations of these perspectives and different configurations of them in search for the crossroad.Research limitations/implicationsA main contribution of the paper is that e-government projects should be studied in, and taking both public policy-making and IS project management into account to be sustainable and successful. Even if the case studies have been conducted in Sweden, the conceptual results in this paper can be analytically generalized into other setting. However, there is a need for more comparative and conceptual studies in the field of e-government to shed light on the multi-faceted crossroads illustrated in this paper.Practical implicationsThe paper offers new insights on how to integrate, bridge and even balance the two aspects of e-government policy aspects and projects management to achieve more sustainable and successful e-government.Originality/valueThe paper contributes to the literature by shedding light on the crossroad of policy aspects and IS project management approaches in the e-government field. The paper points at the need to further develop the understanding and design of e-government at the crossroad of information system models and political science concepts.

The difference of the impact between face to face communication compared to political debates in cyber space

Singularity or …?&#x0D; The study will reveal one of the most burning questions of the field of e-governance and edemocracy, the question of the Center for Collective Intelligence of MTI, namely How can people and computers be connected so that—collectively—they act more intelligently than any person, group, or computer has ever done before? Is this possible at all? In the study it will be highlighted which are the neuropsychological effects of human to human communication compared to people and computers. Whether this latter is ever able to substitute personal face to face interactions. Are people more satisfied with electronic services where there is an artificial system in front of them? Which kind of psychological impact does it have on political behaviour and especially participation? Does it really encourage to be more active citizens? Or on the contrary it even deters? Which are the criterias of that? And finally in order to be able to answer these questions we should trace this back to the very original question of what is the real function of communication in human society?

Twenty Years of Transparency Development in the Public Sector: What Has Been Achieved?

Transparency is one of the crucial principles of sound good governance in the public sector. The main objectives of the research in the paper are concentrated around examining the development process of the principle of transparency within the public sector in Macedonia in the last twenty years or the beginning of the reforms until now. The scope of the research is concentrated around analysis of all government actions and the basic officially adopted documents in the field of public administration reforms while closely examining the evolutionary concept of e-governance, e-management and the principle of transparency. Consequently, the methods such as observation and content/critical analysis of the main research papers and governmental documents in the field are key methods that are applied in the research methodology. The research results point to the fact that in recent years there are significant results achieved in the field of e-governance and e-management. The mechanisms for transparency development by using e-government strategies and techniques greatly improved through the years. However, there are still many problems that require immediate actions. The research results impose a number of conclusions that, generally, ask for further strengthening of the overall institutional capacity, more effective and efficient anti-corruption coalitions and measures as well as strengthening the overall capacity of the administrative judiciary in the area of exercising legal administrative practices. There still remains the great challenge for developing sound positive legal solutions that will eliminate any aspect of doubtful thinking and will guarantee greater transparency and increased public confidence. Thus, the research in the paper is of great value for academicians and public administration practitioners as an example of permanent evolutionary efforts for achieving greater public sector transparency during a long transitional period in a country that hopes one day to become EU member.

Twenty years of transparency development in the public sector: What has been achieved?

Transparency is one of the crucial principles of sound good governance in the public sector. The main objectives of the research in the paper are concentrated around examining the development process of the principle of transparency within the public sector in Macedonia in the last twenty years or the beginning of the reforms until now. The scope of the research is concentrated around analysis of all government actions and the basic officially adopted documents in the field of public administration reforms while closely examining the evolutionary concept of e-governance, e-management and the principle of transparency. Consequently, the methods such as observation and content/critical analysis of the main research papers and governmental documents in the field are key methods that are applied in the research methodology. The research results point to the fact that in recent years there are significant results achieved in the field of e-governance and e-management. The mechanisms for transparency development by using e-government strategies and techniques greatly improved through the years. However, there are still many problems that require immediate actions. The research results impose a number of conclusions that, generally, ask for further strengthening of the overall institutional capacity, more effective and efficient anti-corruption coalitions and measures as well as strengthening the overall capacity of the administrative judiciary in the area of exercising legal administrative practices. There still remains the great challenge for developing sound positive legal solutions that will eliminate any aspect of doubtful thinking and will guarantee greater transparency and increased public confidence. Thus, the research in the paper is of great value for academicians and public administration practitioners as an example of permanent evolutionary efforts for achieving greater public sector transparency during a long transitional period in a country that hopes one day to become EU member.

Analysing the scientific evolution of e-Government using a science mapping approach

This study presents a science mapping approach to analysing the thematic evolution of the e-Government field. We combine different bibliometric tools to analyse the evolution of the cognitive structure of this research topic, allowing us to discover the dynamics over different years and detecting the most prominent, productive, and highest-impact subfields. Science mapping provides a novel perspective to reveal the scientific frontiers and dynamic structure with visualization methods. Findings indicate symptoms of a research field in constant evolution that has not yet reached a stage of maturity, and specially, in the following areas of study: smart cities (provision of public services), e-Participation (political area) and technologies used and citizen's acceptance (technological tools).

The Impact of Formal Decision Processes on e-Government Projects

This paper studies associations between the use of formal decision-making processes in e-Government projects and the outcomes of these projects. By doing so, this study contributes to the decision sciences as well as to the fields of e-Government, information systems and public administration. Data were collected using a survey conducted among Swedish national government agencies and municipalities. Variables that have been investigated are the defining and weighting of objectives, resource allocation and assessment of whether objectives are met, as well as to what extent risk analysis was conducted. The results reveal that successful projects distinguish themselves by involving more activities related to formal decision-making procedures, especially with respect to stakeholder inclusion and weighting of objectives. These initiatives also manage more types of risks, including organizational issues. Future research should continue to explore the possible benefits of formal decision-making and risk analysis in e-Government.

Identification of Characteristics of Government Web Sites for Effective Service

E-government is a subject which requires a great amount of local knowledge in order to implement successfully. An E-government model which has been successfully implemented in another country may not be directly applicable in to a Sri Lankan environment without applying the required adjustments. Since E-government efforts are leading to socioeconomic transformation, great resistance towards such initiatives can be seen from participants. In the Sri Lankan context locally generated knowledge on egovernment field is lacking, which has resulted in slower progress in local E-government developments. In order to address the above void, this research has built a model with the help of previous researches which consists of six variables. During the research the importance of each of those variables towards the sustainable development of Sri Lankan e government capabilities will be checked.

КОНЦЕПТУАЛЬНІ ЗАСАДИ ФОРМУВАННЯ МЕХАНІЗМІВ Е-УРЯДУВАННЯ В УМОВАХ ЦИФРОВІЗАЦІЇ

The necessity of research of fundamental bases of formation of e-government in Ukraine in the conditions of digital transformation and informatization of a society is substantiated. The aim of the study is to determine the conceptual foundations of the formation and development of the mechanism of e-government in Ukraine in the context of digital transformation. The factors of influence and goals of e-government are generalized. The peculiarities of e- government as a set of tactics and actions of the government (openness of government, temporal and spatial independence, focus on consumer needs, reducing the level of bureaucratization in the provision of services, etc.) are identified. The stages of formation of mechanisms-e-government in the world and key legislative acts in the normative-legal provision of Ukraine concerning formation of mechanisms of e-government are investigated. E-government in Ukraine is systematically developing in accordance with the regulations of the President of Ukraine, the Verkhovna Rada of Ukraine and the Cabinet of Ministers of Ukraine. Based on the analysis of the regulatory framework, the shortcomings of the existing regulatory framework for e-government in Ukraine are highlighted: fragmentation, incompleteness, vagueness, vagueness, inconsistency, inconsistency of some documents and opacity of procedures, non- adaptation to international acts, low quality of preparation of regulations ( acts are developed without a thorough analysis of the problem, without taking into account the risks of their implementation; without analysis of interaction with other acts), low quality of socio-economic and legal expertise, lack of public discussion. It is proved that a prerequisite for quality governance and further development of democracy in Ukraine is the introduction of legal procedures and practices of public involvement in public law decisions at the level of public authorities and local governments in the field of e-government. It is determined that the system of normative-legal documents should correspond to the dynamics of development, emergence of new and modernization of existing documents, establishment of new connections and priorities between them.

Cloud Computing –An Analysis of Change in Trends

The term “Cloud Computing” is a recent buzzword in the IT world, also it is using in one form or other. Behind this we can see the future of computing for both in technical and social perspective [1]. Though the idea of Cloud Computing is recent, we can find its roots in the early 1990s. It can be considered as an extended form of grid Computing and utility computing. Cloud Computing is aimed at providing IT as a service to the cloud user’s on-demand basis with greater flexibility, availability, reliability and scalability with utility computing model. This new paradigm of computing has an immense potential in it to be used in the field of e-governance and in rural development perspective in developing countries like India. Electricity and Water are supplying to the public nowadays. Likewise computing can be provided to the public using Cloud Computing. Resource sharing in a pure plug and play model that dramatically simplifies infrastructure planning is the promise of Cloud Computing [2]. The two key advantages of this model are ease-of-use and cost-effectiveness. Using this business enterprisers can reduce their cost and maintenance charges. This paper introduces internet-based Cloud Computing, exploring the characteristics, service models, and deployment in use today, as well as the benefits and challenges associated with cloud computing [2] [3]. Also discussed are the communication devices in the cloud and the importance of scalability and flexibility in a cloud based environment.