Quality Management Factors Research Articles

The level of attitude of managers and employees towards the goals and concepts of comprehensive quality law management system in hospitals

Comprehensive quality management should be considered as a management system that ensures the correct and continuous execution of work at all levels of the hospitals. This system is a direct way to sustain progress and a coherent and comprehensive effort that is used to continuously improve all aspects of a hospitals activities to achieve competitive advantages. The emphasis of the comprehensive quality management system is on increasing the satisfaction of customers or consumers through the management of methods. This system thinks about the continuous improvement of the hospitals activities through individual managers and employees, and finally the effort to improve the performance of all hospitals levels. raises This research is based on the purpose of an applied research from the point of view of the descriptive correlation method. The studies that have been done so far have presented methods and tools of comprehensive quality management to evaluate and implement this system in both industrial and commercial hospitals. are These studies identified dimensions and factors of comprehensive quality management for its evaluation and study. These tools help both researchers and managers to implement comprehensive quality management in the hospitals.

Preharvest and postharvest factors in sustainable quality management of ornamental plants

Preharvest and postharvest factors in sustainable quality management of ornamental plants

Factors Influencing the Efficiency of Construction Projects in Jimma Zone, Jimma, Oromia, Ethiopia

The construction sector plays a crucial role in the Ethiopian economy, making a substantial contribution to economic growth. However, various challenges have been identified as impacting the performance and growth of the Ethiopian construction industry. Projects in the Jimma Zone face numerous issues related to cost, time, and quality. This study aimed to evaluate how factors like resource management, stakeholder management, procurement management, and quality management influence project performance in the Jimma Zone. Data was collected through a structured questionnaire distributed to employees of Jimma Zone Employers and Contractors. A total of 62 questionnaires were distributed, with an 80.65% response rate, providing sufficient data for statistical analysis. Findings were presented using charts and tables. Quality management challenges included the absence of a quality management system and insufficient management commitment. Regression analysis indicated that resource and stakeholder management factors significantly influenced project cost and time performance, while quality management factors had a positive but not significant impact. Resource, stakeholder, and quality-related factors significantly influenced project quality performance, whereas procurement management factors did not have a significant impact. The study suggests that focusing on resource and stakeholder management could enhance project performance in the Jimma Zone.

Do total quality management and external factors matter? The effect of innovation behaviour on innovation performance in banks

PurposeAlthough total quality management (TQM) is an innovative management philosophy, how it connects innovative behaviour (INB) to innovation performance (INP) has gone unnoticed. Also, the external factors (technological turbulence [TUR], competitive intensity [CMP], market dynamism [MKD] and government regulation [GOV]) under which the INB–TQM connection may grow are yet to be understood. In spite of the various evolutions that have occurred in the banking industry, there remains a necessity to enhance the quality of service offered to clients. This paper aims to address these issues in the total quality management literature.Design/methodology/approachThis study constructs and analyses a research framework by analysing the replies of 260 executives in senior and intermediate positions across 21 quality-certified universal banks in Ghana, using the Smart PLS methodology.FindingsTQM played a partial mediating role between INB and INP (variance accounted for = 46.85%, p = 0.000). TUR (β = 0.023, p = 0.000), CMP (β = 0.043, p = 0.000), MKD (β = 0.056, p = 0.000) and GOV (β = 0.068, p = 0.000) positively and significantly moderated the INB–TQM connection.Research limitations/implicationsFuture research may examine the proposed framework in various environments and sectors.Practical implicationsPractical insights for industry players in the sector are discussed.Originality/valueTo the best of the authors’ knowledge, this study is the first to show how innovation serves both as an antecedent and consequence of TQM. It is also the first to explicate the boundary conditions under which the INB–TQM relationship may flourish.

ANALISIS IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KUALITAS LAYANAN PADA SMK BHAKTI ANINDYA KOTA TANGERANG

The aim of this research is to analyze the influence of Integrated Quality Management factors on service quality at SMK Bhakti Anindya. Total quality management is a way to continuously improve performance at every level of operation or process, in every functional area of ​​the organization by using human resources. and capital. TQM consists of Quality Assurance (QA) and Quality Improvement (QI), where QA is a company activity that produces documented evidence related to quality, while QI is always associated with programs at various levels of management to achieve better technical and managerial skills in an effort to improve operating methods. and continuous control. Some of the important performances of QI are identifying specific areas of quality improvement and then implementing them into a project, preparing a working group that has the ability to diagnose problems, develop solutions and control them. The research used a sample of 112 educational staff, teachers and students at the SMK Bhakti Anindya. For this reason, the author using SPSS analysis using a questionnaire that was distributed to the students. After going through a trial questionnaire which has been tested for validity and reliability, a regression of the relationship between incentives and company policy on work productivity is obtained, namely through the equation Y = 5.71 + 0.103 + 2.343, which means that every 1 increase in the score of the integrated quality management variable (X1) will affects the increase in the work productivity variable (Y) by 0.428 and every 1 increase in the score of the education and training variable n(X2) will affect the increase in the service quality variable (Y) by 2.34.

Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman

The aim of this study is to examine the Total Quality Management (TQM) procedures at the University of Technology and Applied Science (UTAS). This involves assessing variables such as top management commitment, continuous improvement, employee development and empowerment, and strategic management. Subsequently, the study seeks to determine the essential success factors for implementing the TQM system at UTAS. A questionnaire was created involving TQM at a higher education institution in Oman, specifically focusing at UTAS. It consists of demographic information, top management commitments, continuous improvements, employee development and empowerment, and strategic management. As part of the study's convenient sampling technique, 300 fully completed questionnaires from seven Colleges of Technology functioning within UTAS were gathered. The TQM procedures were evaluated in conjunction with factor analysis which was conducted using the t-test. The survey reveals that there is a significant relationship between TQM practices and top management commitment, continuous improvement, employee development and empowerment, and strategic planning. The study highlights quality as the most crucial method in higher education, sheds light on the essential success factors for implementing TQM at UTAS and provides future improvements in various areas of operations for UTAS.

An interdisciplinary study of quality management and human resource management using quality of work–life factors

PurposeInterrelationships among some common factors of human resource (HR) management and quality management are still unexplored. Changes in work patterns due to the Covid-19 pandemic have aroused interest in some of these factors, such as working-hours, work pressure, work–life balance practices, job satisfaction. The purpose of this study is to explore the interrelationships among such factors. Specifically, the influence of work hours, work pressure, job rotation and work–life balance on job satisfaction is evaluated both directly and under the mediating influence of working conditions.Design/methodology/approachA questionnaire-based survey was conducted in Indonesia among diversified organisations. A total of 432 responses were gathered, and they were examined using hypothesis testing and partial least square based structural equation modelling.FindingsThe study confirms the statistically proven impact of work pressure, job rotations and work–life-balance practices on working conditions. Job rotations, work–life balance practices and working conditions directly influenced job satisfaction. Work pressure did not influence job satisfaction directly, but it significantly influenced working conditions, which eventually affected job satisfaction. Working hours neither affected working conditions nor job satisfaction in a significant manner.Practical implicationsCovid-19 necessitated working from home, which is a peculiar work–life balance situation. The findings are helpful for organisations in planning strategies related to work–life-balance, working hours, multi-skilling, working conditions and other quality of work life factors in both regular working conditions and under Covid-19 conditions.Social implicationsThe proven influence of work pressure and work–life-balance practices may result in the formation of informal organisations, social groups and increased social networking. As working hours are not diagnosed as an influencing factor for job satisfaction, organisations may think about increasing them, affecting the social fabric of the working community.Originality/valuePreviously unexplored interrelationships among various quality of work life factors are established. Under Covid-19 circumstances, factors such as working hours, work–life-balance and work pressure are investigated in a novel manner. The factors and their interrelationships are important to both quality management professionals and HR professionals.

A Study on Patients’ Satisfaction in Sardar Patel Hospital and Heart Institute, Bharuch, Gujarat

The continual assessment of patient satisfaction has become an important tool to determine the quality of health care being administered to the patients, and to establish best practices towards the goal of patient care. This study has been undertaken to investigate the determinants of patients’ satisfaction in IPD and OPD in the hospital. The significance that patient satisfaction plays in the growth of the organization and the sustainability of the hospital is significant and essential. This often results in "word of mouth" promotion for the hospital's improved patient care services, and ultimately, the organization gains a positive reputation in the community as well as financial benefits and an impact on revenue production. Patient satisfaction is key indicator to assess the care in the hospital and also the important factor in quality management. To capture the Patient satisfaction, a list of questionnaires and the specified feedback form is essential parameter to monitor, capture, and analyze the data. The paired variables' slight movement in the opposite direction is explained by the correlation coefficient value being greater than zero, which is not zero. For F value, the sample averages' differences from one another are notable. The observed variations in sample averages could not possibly be the result of pure randomness. Statistics show that the outcome is substantial (mixed observation). Based on the study and data analysis the response and conclusion can be made to improve patient satisfaction and action can be taken how to use Man, Machine, Material, Money, Methods effectively.

Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

PurposeEffective total quality management (TQM) practices rely on the accurate classification of critical success factors (CSFs). The impact matrix cross-reference multiplication technique for classification (MICMAC) or/and fuzzy MICMAC (FMICMAC) can be used to identify key factors in the complex set. However, TQM includes both “hard” and “soft” factors, limiting application of the traditional MICMAC/FMICMAC method.Design/methodology/approachPrevious literature on TQM was reviewed, CSFs were identified, and factors were sorted into soft and hard categories. The combined fuzzy integration and dual-aspect MICMAC (fuzzy dual-aspect MICMAC approach) was then applied to identify, cluster and prioritize the CSFs of TQM.FindingsA total of 20 factors (10 soft and 10 hard) were identified and isolated to assess the manufacturing- and service-related TQM practices of the Pearl River Delta Region of China. Seven driver factors and one linkage factor emerged as the key CSFs that managers should prioritize.Research limitations/implicationsA major limitation of this study is the dependency of the results on the definitions of linguistic labels. If the linguistic definitions of TQM CSFs do not closely correspond to the expert opinion data, then the analysis results may be inaccurate. Additionally, although expert opinions are utilized in the proposed method for comprehensive assessments, these opinions may influence the final results due to their inherent subjectivity.Originality/valueA novel fuzzy dual-aspect MICMAC approach was developed to identify and classify CSFs for optimal TQM practices. This approach allows clustering of CSFs so that decision-makers can prioritize factors according to their dependence and driving powers. Practitioners should concentrate on the CSFs with higher driving powers for successful TQM.

Identification and analysis of influencing factors on construction quality management for rural drinking water safety projects

Abstract Exploring the influencing factors of construction quality management is the key to ensuring the quality of rural drinking water safety projects. Based on grounded theory, the influencing factors were identified and 65 relevant staff were selected by the objective sampling method for in-depth interviews to obtain the original data. In this study, 34 initial concepts, 18 main categories, and five core categories were collected and extracted for the rural drinking water project's safety engineering and construction quality management evaluation system. Furthermore, the incremental model of influencing factors on construction quality management performance of rural drinking water safety projects was established by the Decision-Making Trial and Evaluation Laboratory–Interpretive Structural Modeling (DEMATEL-ISM) model. Through calculation and analysis, the key influencing factors of construction quality management performance of rural drinking water safety projects were identified as controls on common quality problems, quality specification implementation, leadership level, acceptance management, design disclosure and modification, and human environment. Countermeasures and suggestions are proposed to improve the construction quality management performance of rural drinking water safety construction projects.

Providing a Framework for Performance Evaluation of Organizations in Successfully Implementing TQM, Based on Knowledge Management Approach and Organizational Agility

Nowadays, any organization, in order to be aware of the desirability and quality of its activities, especially in dynamic environments, urgently needs an evaluation system to assess its system’s performance and efficiency. In this study, the performance of production and service organizations has been evaluated according to the effect of knowledge management success factors and organizational agility on the success factors of total quality management (TQM (total quality management)). Considering that the two areas of knowledge management and organizational agility are among those influential on TQM and each has been examined separately in the previous studies in relation to it, none of the previous studies has focused on all these three areas together. Therefore, in the present study, in addition to evaluating the performance of organizations based on the success factors of TQM, we seek to identify the influential factors and success factors of each of the three areas of knowledge management, organizational agility, and TQM; then, the impact of knowledge management and organizational agility on the success factors of TQM is evaluated. To express the above-given relationship, group interpretive structural modelling (ISM (interpretive structural modelling)) techniques have been used to rank the components of each domain; also, fuzzy quality function deployment (FQFD (fuzzy quality function deployment)) technique has been applied to find the weight and relationship of the three mentioned domains by examining the independent and interface variables of the previous step. The weights resulting from two-stage house of quality have been used as the weights for the design of the two-stage data envelope analysis (DEA) model by the weight control method. Finally, the above-given factors in knowledge-based companies located in Khorramabad Science and Technology Park have been studied and the results have been expressed.

Outsourcing or in-house manufacturing in Hi-tech industry: supply chain process with Delphi-AHP approach

PurposeTechnological advancements have benefited businesses all over the world in how they set up production lines, create new products/services and trade goods. Multinational corporations can communicate instantly with their distant operations by utilizing information technology tools and communication networks. Businesses have taken a significant shift and new factors have emerged which affect company's competitiveness. In case of resorting to an outsourcing option, a comprehensive approach for valuing the essential criteria is often missing. While specifically focusing on the decisions that have a huge impact on company's performance, it is crucial to pay close attention to the ways of selecting suppliers. The purpose of research is to choose the optimal manufacturing alternative from a set of possibilities.Design/methodology/approachThe current research utilizes the Delphi technique for collection of vital criteria such as “quality”, “cost”, “delivery”, “warranties and claims”, “supplier profile”, “relationship and communication” and their respective sub-criteria. The purpose of research is to choose the optimal manufacturing alternative from a set of possibilities. In this regard, Analytical Hierarchy Process (AHP) technique is employed.FindingsThe current research enlightens that outsourcing can yield promising beneficial results. The results highlighted that in Hi-tech public sector organizations, international alternative is found best in almost all criteria especially in vital criteria such as “Quality”, “Cost”, “Delivery”, “Supplier Profile,” etc. Similarly, in case the outsourcing is done to a Domestic alternative, still the Domestic alternative is found effective in comparison to in-house manufacturing setups. The research showed unexpected results. Because previously it was assumed that in-house manufacturing would be more beneficial. However, the current findings support the “NASA” strategy which moved toward outsourcing to private sector.Research limitations/implicationsLimitations of the proposed methodology also produce opportunities for further exploration of the topic. One key limitation of the research described in this study is that the parameters and their sub-parameters interdependency were not taken under consideration. This means that quality and cost are not dependent upon each other. However, in reality quality and cost are interlinked. This means if quality is increased, cost is also increased. Similarly, for products having zero percent of re-claim, the product would have to be manufactured with high quality.Practical implicationsThe study is advantageous for both suppliers and purchasers, in any type of businesses where decision-making problem are under consideration. This model aids suppliers in revealing, how they can expand their profile, by focusing on the current research's selection criteria. In this way alternatives profile can now be perfected. Moreover, buyers can now rank suppliers on their quality management, financial status and other essential factors in order to conduct purchasing decisions. For the decision maker, the results illustrate which critical factors to evaluate when screening suppliers by applying current model techniques.Social implicationsIt is obvious that nearly almost every industry is forced to look for alternatives for all of its operations if outsourcing is an option. The study's findings have major benefits for all industries with an important role in manufacturing and supply chain operations. These objectives will serve the industries well and they will be able to prioritize their alternative selection criteria based on their operations. The findings of this study can assist any organization in their selection of vendors by providing a more detailed explanation of the impact that various criteria have on the decision-making process.Originality/valueTo the best of authors' knowledge, no previous study has used two approaches (AHP and Delphi study) to propose a model for making manufacturing decisions with domestic, in house and international alternatives in Hi-tech public sector organizations. The model not only benefits the manufacturers for choosing suitable suppliers but also aids suppliers to build their profile in an improved fashion by focusing on the vital attributes. This research benefits managers to improve their ability to make effective purchasing decisions, and also opens new avenues for researchers to further explore such findings in other areas as well.

Nearshore-offshore exchanges by enhanced turbulent mixing along the north shore of Lake Ontario

Seasonal nearshore-offshore exchanges by coastal upwelling events in large lakes can play a significant role in nearshore nutrient dynamics, affecting lake productivity and water quality. We analyzed field observations along the north shore of Lake Ontario, collected in the summer of 2018, focusing on the littoral zone and specifically the Cladophora habitat zone (<15 m), to investigate episodic enhanced vertical mixing by coastal up/downwelling events. Vertical turbulent diffusivity (Kz) based on the buoyancy Reynolds number above the metalimnion layer during downwelling events was generally higher than those below the metalimnion layer during upwelling events; while Kz at the metalimnion layer can increase by ∼ two orders of magnitude during upwelling events. Our results suggest that Kz based on the Richardson number parameterization, which only accounts for large-scale current shear and stability, and incorporates an adjustable parameter is ∼ ten times higher than the Kz based on the buoyancy Reynolds number. Analysis of historical wind records indicates that the frequency of coastal upwelling favorable winds on the north shore of Lake Ontario has increased by > 45% over the last thirty years - suggesting an increasing trend of nearshore-offshore nutrient exchanges as a contributing factor for the nearshore water quality management.

디지털 SCM 실행 방식과 품질경영의 시스템적, 인적 요인의 연계: 중국 기업을 중심으로

The authors firstly aim to confirm their validiy and reliability as constructs of Digital Supply Chain Management practice and corporate performance and the effect of the former variable to the latter variable by carrying out empirical researches. In the second stage of this study, the authors tried to examine whether two quality management factors, systemic and human, have significant moderating effect on the relationship between DSCM and corporate performance respectively.BR To verify properness of constructs, the authors implemented validity analysis using exploratory factor analysis and reliability analysis using Cronbach’s alpha measure. For the causal relationship between DSCM and corporate performance variables, the authors carried out regression model analysis and, to confirm moderating effect of systemic quality management factor and human factor, moderate(hierarchial) regression model. By carrying out empirical surveys to companies in China, DSCM and performance’s validity and reliability were confirmed and the authors can verify that the former has positive effect on the latter. Furthermore, implementing human factor in quality management practice has positive moderating effect on the relationship between DSCM and performance while implementing systemic factor does not have the effect.

A Reliable Traceability Model for Grain and Oil Quality Safety Based on Blockchain and Industrial Internet

Gain and oil are important compounds in global food supplies, and ensuring the quality and safety of grains and oil is a critical issue in the food supply chain security. Data traceability is the key factor in quality and safety management. Currently, it is a big challenge to ensure the reliability of data and guarantee the efficient exchange of data in various highly heterogeneous systems. To address this challenge, we develop a reliable traceability model applied to the grain and oil industry. In this paper, we first analyze the characteristics of the whole chain traceability information flow, and then we propose the concept that the connector for blockchain and industrial internet is suitable for data traceability in the grain and oil industry. Based on this concept, a reliable traceability model of grain and oil quality and safety is constructed. Finally, a reliable traceability prototype system for wheat quality and safety was designed, and the system implementation of the model was validated. The overall advantage of the proposed model is that the traceability information is safe and credible, the interaction is concise and efficient, and the security and full-process traceability of cross-chain information interaction are guaranteed. This paper fills the gap in the application of research chain network in the field of grain and oil traceability. Reference to this model can also be used to implement and adjust the traceability system, which is adaptable to stakeholders in the grain and oil industry. The model and techniques in this paper not only demonstrate value in real-world applications but also inspire further research in the field.

Human Side of Total Quality Management: A Critical Review

Total quality management (TQM) becomes a famous approach since it has new methods to assure the successful for organizations in business environment. The spotlight on quality management in business environment urged the researchers to focus seriously on the improvement of quality management methods, which enhance the organization activities via the successful of total quality management implementation. Recently, many attempts have been made to identify the critical successful factors of total quality management from one side, and to discover the importance of these factors to the implementation of the TQM from the other side. On the other hand, some studies were interested in dividing the quality management practices. They divided the critical factors of quality management into two groups: either hard and soft factors or technical and human factors, respectively. This paper attempts to explore the human factors of TQM from one side, and their importance to total quality management implementation from the other side via deep concentration on literature of TQM.

Not just numbers! Improving TTO performance by balancing the soft sides of the TQM

PurposeThis study investigates the role of “soft” factors of total quality management – in terms of empowerment and engagement of employees – in facilitating or hindering organizational performance of the university technology transfer offices.Design/methodology/approachThe authors developed an Ordinary Least Squares (OLS), multiple regression model to test if empowerment and engagement affect organizational performance of the university technology transfer offices.FindingsThe authors found that “soft” factors of total quality management – in terms of empowerment and engagement – facilitate the improvement of organizational performance in university technology transfer offices.Practical implicationsThe authors’ analysis shows that soft total quality management practices create the conditions for improving organizational performance. This study provides practical implications by showing that, in the evaluation of the technology transfer office, not only the “hard” variables (e.g. number of employees and employee experience) but also the “soft” one (e.g. empowerment and engagement) matter. Therefore, university technology transfer managers or university technology transfer delegates should take actions to promote not only empowering employees but also create a climate conducive to employees' engagement in the university technology transfer offices.Originality/valueWith regards to the differences in organizational performances of university technology transfer offices, several studies have focused their attention on technology transfer professionals in technology transfer offices, but only a few of them have examined the “soft side” of total quality management. Thus, this study examines the organizational goals of technology transfer offices through “soft” factors of total quality management in terms of empowerment and engagement employees.

Exploring the impact of total quality management initiatives on construction industry projects in Pakistan.

The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.

Analysis of risk factors for quality management to blepharoplasty based on DEMATEL-ISM.

Blepharoplasty is a typical complex structural system, which involves many factors and the interaction among them. Therefore, it is the basis of controlling the occurrence of medical complications in blepharoplasty to clarify the hierarchical relationship of various risk factors and find out the key risk factors. On the basis of identifying the risk factors for quality management of blepharoplasty by means of literature research, questionnaire survey and expert interview, the risk factor model of blepharoplasty quality management were analyzed and constructed. The relationship between the risk factors and the degree of influence on the risk factors was studied using Decision-Making Trialand Evaluation Laboratory and Interpretative Structural Modeling Method, and the hierarchical structure model of the risk factors for blepharoplasty quality management was obtained. Six levels of risk factors in quality management of blepharoplasty were identified and classified, and the causal attributes among risk factors were determined. Six key risk factors in quality management of double eyelid surgery were determined according to centrality, and finally the above risk factors were divided into three categories: direct cause, excessive cause, and essential cause. This study realizes the comprehensive risk factor analysis of the complex system of quality management of blepharoplasty, which can provide reference for plastic surgeons to make safety decisions of blepharoplasty.

Modelling Total Quality Management in the Malaysian Composite Manufacturing Industry

This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.