A Study on Patients’ Satisfaction in Sardar Patel Hospital and Heart Institute, Bharuch, Gujarat

Abstract

The continual assessment of patient satisfaction has become an important tool to determine the quality of health care being administered to the patients, and to establish best practices towards the goal of patient care. This study has been undertaken to investigate the determinants of patients’ satisfaction in IPD and OPD in the hospital. The significance that patient satisfaction plays in the growth of the organization and the sustainability of the hospital is significant and essential. This often results in "word of mouth" promotion for the hospital's improved patient care services, and ultimately, the organization gains a positive reputation in the community as well as financial benefits and an impact on revenue production. Patient satisfaction is key indicator to assess the care in the hospital and also the important factor in quality management. To capture the Patient satisfaction, a list of questionnaires and the specified feedback form is essential parameter to monitor, capture, and analyze the data. The paired variables' slight movement in the opposite direction is explained by the correlation coefficient value being greater than zero, which is not zero. For F value, the sample averages' differences from one another are notable. The observed variations in sample averages could not possibly be the result of pure randomness. Statistics show that the outcome is substantial (mixed observation). Based on the study and data analysis the response and conclusion can be made to improve patient satisfaction and action can be taken how to use Man, Machine, Material, Money, Methods effectively.