Human Side of Total Quality Management: A Critical Review

Abstract

Total quality management (TQM) becomes a famous approach since it has new methods to assure the successful for organizations in business environment. The spotlight on quality management in business environment urged the researchers to focus seriously on the improvement of quality management methods, which enhance the organization activities via the successful of total quality management implementation. Recently, many attempts have been made to identify the critical successful factors of total quality management from one side, and to discover the importance of these factors to the implementation of the TQM from the other side. On the other hand, some studies were interested in dividing the quality management practices. They divided the critical factors of quality management into two groups: either hard and soft factors or technical and human factors, respectively. This paper attempts to explore the human factors of TQM from one side, and their importance to total quality management implementation from the other side via deep concentration on literature of TQM.