Facilities Management Professionals Research Articles

Critical measures for the prevention and control of respiratory infectious diseases in the workplace: a South African facilities management perspective

PurposeThis study aims to comprehensively examine the respiratory infection prevention and control measures used in South African workplaces, particularly in the context of facilities management (FM), during the 2020–2022 pandemic.Design/methodology/approachThe present research involved pre-crafted semi-structured interviews conducted by University of the Witwatersrand students with FM heads in Johannesburg, South Africa. Recurrent themes were generated using NVIVO software and analysed using frequencies, word counts and word clouds.FindingsThis study identified 119 measures and placed these into two broad categories. Twelve critical measures were found. These measures were further validated by five FM experts, separate from FM heads, who cross-referenced them with WHO guidelines, enhancing the credibility of the findings. Subsequently, challenges with implementing these measures were explored.Practical implicationsThe findings have direct relevance to the work of FM professionals, as they suggest that applying timely and comprehensive infection prevention and control measures can help employees to safely continue to work or return to the workplace during any future epidemic outbreaks.Originality/valueThus far, limited studies have explored critical measures used to prevent and control COVID-19 in the workplaces of developing countries during the 2020–2022 pandemic.

Effective leadership styles to boost employees’ work outcomes during COVID-19 pandemic: perspective of facilities management professionals

PurposeThis study investigated what are the effective leadership styles and practices that boost employees’ work outcomes during the COVID-19 pandemic from the perspective of facilities management professionals (FMPs).Design/methodology/approachThree predominant leadership styles (transformational, transactional contingent reward and disaster management) were operationalized into 38 leadership practices (X variables) and 8 work outcomes (Y variables). The explanatory sequential research design was adopted. Online questionnaire survey was first conducted on FMPs who managed facilities during the critical periods of COVID-19 pandemic in Singapore. In-depth interviews were then carried out with subject matter experts to elaborate on the quantitative findings.FindingsDuring the pandemic, FMPs were significantly stressed at work, but also experienced significant job satisfaction and satisfaction with their leaders/supervisors. Statistical results revealed a range of leadership practices that are significantly correlated with FMPs’ work outcomes. One leadership practice is critical as it affects 4 of the 8 FMPs’ work outcomes - frequently acknowledging employees’ good performance during the pandemic.Research limitations/implicationsThe study explored 3 leadership styles. There are other styles like laissez faire and servant leadership that might also affect work outcomes.Practical implicationsBased on the findings, suggestions were provided to organizations that employ FMPs on how to improve their work outcomes during a crisis such as a pandemic.Originality/valueThe novelty is the discovery that in the context of a global disaster such as the COVID-19 pandemic, the most relevant leadership styles to boost employees’ work outcomes are transactional contingent reward and disaster management leadership. The study adds to knowledge by showing that not one leadership style is superior – all 3 styles are complementary, but distinct, forms of leadership that need to work in tandem to boost FMPs’ work outcomes during a crisis such as a pandemic.

Improving Foundational Understanding regarding Facility Transition through a Survey Assessment of Industry Professionals involved in Commercial Building Decommissioning

ABSTRACT Commercial buildings are asset intensive facilities and therefore have unique challenges in the asset lifecycle management. When procedures and guidelines on decommissioning are not enforced, these buildings can be left unattended for years. As a result, the lack of maintenance may expedite asset deterioration, thus leaving less material salvageable for future use. This study aims to better understand current trends in the decommissioning of commercial buildings by surveying industry professionals across three possible dimensions 1) planned decommissioning, 2) condition assessments on commercial buildings, and 3) current awareness of procedures and guidelines. Through correlation analysis, the study explores how professionals’ roles in the industry relate to these three dimensions, offering valuable insights into the dynamic interplay shaping decommissioning practices. This study analyzes data collected through a Qualtrics survey designed to target construction and facilities management professionals. The 720 respondents were associated with the International Facilities Management Association and the American Institute of Architects. Results of the study show that planning for decommissioning mostly occurs once a building has been vacated or due to reactionary planning in an attempt to save a facility for reuse or remodeling. There is a consensus among the survey respondents that condition assessments on unoccupied/vacated buildings should be conducted annually. Results also indicate that although there are instances where vacated facilities maintained a minimal supply of utilities, there are many instances where facilities have had lights switched off, doors locked, and the building completely shut down. This study provides results that identify key variables as to what may influence how a building is decommissioned and promote standardized decommissioning procedures and guidelines for commercial buildings.

Factors influencing smart facilities management – Stakeholder perspectives and the implication

Smart facilities management (FM), which embraces innovative solutions, integrates the operation of the city, the built environment and the people to achieve social, economic and environment sustainability. While previous studies investigated how to improve the smartness at the city and building levels, very few studies examined the application of smart technologies at the industry level. As FM industry connects the city and the buildings, its role in facilitating smart city development should be reinforced. This study depicts a smart FM ecosystem, on which a mixed method investigation into smart technologies application in the FM industry was conducted. The investigation is divided into two parts: in-depth interviews and an industry survey with FM professionals. Based on the findings from the interviews, a questionnaire was designed for survey implementation. The Kruskal–Wallis H test, AHP-based ranking, factor analysis and path analysis methods were used to analyse the survey results. A total of 14 factors were identified, along with their importance rankings, and were consolidated into three key factors. To illustrate the key factors and their relationships, an example of implementation of the EV-charging at Home Subsidy Scheme is provided.

Path dependencies and sustainable facilities management: a study of housing companies in Sweden

ABSTRACT Facilities management (FM) of housing stocks has great potential to contribute to sustainable development, but the transition to sustainable facilities management (SFM) is complex and slow. The purpose of this paper is to investigate the challenges of transitioning to SFM for housing companies in Sweden in relation to practical and technical innovations like digitalization. Using a path dependency framework, and drawing on semi-structured interviews with 23 FM professionals, the findings reveal many technologies and practices that housing companies can adopt to transition towards SFM. However, their institutionalized path-dependent behaviour means they are unwilling to change, tend to avoid uncertainty, and overemphasize the financial bottom line. These new innovative solutions also present challenges, such as a lack of established business models and poor value for money. This study contributes insight into what path dependencies need to be broken, what behaviours need to be changed, what structures must be created, and what skills and knowledge must be developed to increase SFM in the housing sector.

Future of the Facilities Management profession

The focus of facility managers used to be mostly about buildings and services. In this new post-Covid world, facility managers play an important role related to people and services. As organizations make significant transitions to hybrid and remote work, facilities management can ensure by its behalf that employees have productive and fulfilling relationships with their co-workers, their organizations, and their workplaces. The purpose of this paper is to identify short-, medium- and long-term professional challenges to facilities management profession caused by an increase in multilocational work. The short-term challenges may be temporary by nature, and they are based on the explorations of multilocational work. The medium-term challenges are based on a more permanent and stable situation. Long-term challenges are more fundamental by nature reflecting the constant transformation of people, processes, and buildings. The qualitative data were gathered from focus group discussions with Facilities Management professionals from five different continents. The data were organized in three different analyses. The short-term, medium-term, and long-term challenges were identified. The findings indicate that the role of a facility manager is becoming more prominent, and the facility manager should perceive this crisis as an opportunity to step up and support the organisation in its strategic policy. Facilities managers should position themselves as the liaison between the physical and the digital worlds so that they are valuable stakeholders in this emerging virtual space. The results of this study contribute to the development of facilities management training and professional development and shed light on future research needs for the profession.

A sustainable artificial intelligence facilities management outsourcing relationships system: Case studies.

The purpose of this article was to validate the published artificial intelligence (AI) facilities management (FM) outsourcing relationships system by real business cases in the working environment. The research aims to inspire the modern FM professionals in different industries with some challenging and innovative concepts about FM outsourcing relationships between facilities owners and service providers. First, it will briefly introduce the theory of the FM outsourcing relationships system on how it can help the FM seniors and strategists to design their FM daily strategies wisely and make their business more effective and productive. Second, it will also introduce what the research is practically doing in the stage of case study for test and verification. It is concluded that FM outsourcing categorization may help to define the appropriate relationships. This further detailed outcome generated from the AI can be considered a solid reference to define and explain the existing outsourcing relationships between the stakeholders and the service providers to assign an outsourcing category to the FM relationship between the client and service provider based on the learnt rules.

The current state of benchmarking use and networks in facilities management

PurposeThe purpose of this paper is to address the knowledge gap on the use of benchmarking techniques as utilized by facilities management (FM) professionals for the purpose of identifying means to improve industry benchmarking practices and guide the direction of future FM benchmarking research.Design/methodology/approachData were collected through surveying 585 FM practitioners representing various countries, organization sizes, types, industries. The data were summarized and analyzed through creating frequency tables, charts, and cross-tabulations. The survey results were compared to a previously published study on benchmarking use to identify the similarities and differences between benchmarking for FM functions vs core business functions.FindingsThe findings indicate that while FM-oriented benchmarking has been adopted at similar levels as other industries, FM-oriented benchmarking tends to be simplistic, lacks a strategic position in the company, often relies upon self-report survey data, is often performed by an individual with no formal benchmarking team and does not utilize process benchmarking or benchmarking networks. These findings emphasize the need for benchmarking education, advocacy for FM as a strategic business partner, the development of verified data sources and networks specifically for the unique greater facilities management field functions.Practical implicationsThese findings provide needed data on the state of FM practitioner use of benchmarking specifically for FM functions in North America. The results can be used as an assessment for the industry, to improve practitioner use and knowledge, and to identify further avenues for academic study.Originality/valueThe value of this study lies in filling in identified knowledge gaps on how FM practitioners are using benchmarking in practice. These data are absent from the research literature and offer the potential to help bridge the academic-practitioner divide to ensure that future research will focus on addressing practitioner needs for the industry.

BIM-integrated portfolio-based strategic asset data quality management

A building's strategic asset management (SAM) capability has traditionally been limited by its site-based management. With the emergence of needs from clients about delivering a long-term portfolio-based building asset management plan that minimizes the asset risk and optimizes the value of their asset portfolios, SAM Units have emerged as a new business form to provide various SAM services to their clients. However, the quality of their current data model is still hindered by many issues, such as missing important attributes and the lack of customized information flow guidance. In addition, there is a gap in integrating their existing data collection with various data sources and Building Information Modeling (BIM) to enhance their data quality. By evaluating a SAM Unit's portfolio case study, this paper identifies the factors limiting the quality of SAM Units' data model and develops a guide to integrating various data sources better. We develop a BIM-integrated portfolio-based SAM information flow framework and a detailed hierarchical portfolio-based non-geometric data structure. The proposed framework and data structure will help SAM professionals, building asset owners, and other facilities management professionals embrace the benefits of managing the portfolio-based SAM data.

Organizational workplace relocation: assessment of facilities and real estate managers' practices

PurposeThis research investigates the literature and perspectives of bilateral domains of experts, the facilities management (FM) and real estate management (REM) professionals. It provides insights towards a comprehensive understanding of office facilities relocation as organizational workplaces.Design/methodology/approachAn investigation of the literature was conducted, to identify design aspects, drivers, challenges, and technical and functional considerations of the workplace relocation. A structured survey was utilized, as face-to-face interviews with 32 FM and 32 REM professionals, to explore and compare their perspectives and expertise.FindingsThe study identified key aspects for workplace relocation that were rarely focused on, holistically, in the literature. The research led to identifying the drivers, challenges, considerations, scenarios, and design needs pertaining to the implementation, acquisition, and occupation of the workplace in times of relocation. There is a dispersed view on workplace relocation between FM and REM, which requires alignment. FM and REM experts' perspectives were intrinsically discussed to ascertain the identified key areas.Practical implicationsWorkplace relocation is a change that disturbs almost every workplace around the globe, at least once in its life cycle. This study enlists comprehension of the knowledge obtained from a review of the international literature, to provide a holistic guide for organizational decision makers, and interlink FM and REM professionals' perspectives, for enhanced decision-making.Originality/valueThis article reviews the literature on workplace relocation, covering FM and REM domains perspectives to advance the organizational workplace relocation practices.

Current situation, challenges and future development directions of facilities management in Kosovo

Purpose While facilities management (FM) in Kosovo is a constantly growing discipline, the studies so far in Kosovo have been scarce and too general. The purpose of the paper is to discuss the current situation of FM in Kosovo, identify challenges and recommend new future development directions of the sector with regard to capabilities of facility managers, integration of technology in FM and FM standardization.Design/methodology/approach The present study uses qualitative method by using semi-structured interviews with purposive sample of 20 FM professionals with experience of more than 15 years that cover public, private sector and international organizations.Findings The present study finds that FM in Kosovo is in its infancy stage, and it is mainly perceived as maintenance and cleaning with the low level of outsourcing. Generally, it was agreed that FM industry in Kosovo faces several challenges such as lack of budget, resources and staff; inappropriate FM planning; absence of uniform KPIs and low sensitivity of FM to sustainability. The study finally finds that FM in Kosovo can be enhanced only through integration of novel technologies, development of adaptive capability of facility managers and adequate FM standardization.Research limitations/implications The present study helps researchers and practitioners to understand the current situation of FM in Kosovo in terms of planning, outsourcing and primary purpose of FM in Kosovo. The study also provides an overview of challenges of FM in Kosovo, which can be used by researchers and practitioners to identify future development directions for the sector and profession.Originality/value The study contributes to the current knowledge about the state of development of FM in transitional countries such as Kosovo. The findings will identify future development areas of FM in Kosovo especially with regard to capability and skills of FM professionals and integration of technology in FM, which can be used by other countries facing the same perceptional and developmental challenges in FM.

Enhancing a Building Information Model for an Existing Building with Data from a Sustainable Facility Management Database

This study investigates the feasibility and benefits of transferring data between Autodesk Revit (used for building information modeling (BIM)) and BUILDER SMS (used for sustainable facility management (SFM)). Two data transfer methods were evaluated using a case study; one involved entirely manual data transfer, the other a combination of manual and automatic. Of the data transfer methods evaluated, the manual/automated hybrid was determined to be the best option, especially when regular updates are envisioned. The case study produced an enhanced BIM model that can be used to support sustainable facility management, called here an SFM-enhanced BIM model. An integration workflow is proposed for efficiently creating future SFM-enhanced BIM models. A focus group of facilities management professionals evaluated the case study BIM model. The focus group was most interested in the visualization capabilities—e.g., filtered views for condition assessments—and the ability to view the BIM model on a tablet/mobile device during on-site operation and maintenance activities.

The role of facilities management in green retrofit of existing buildings in the United Arab Emirates

Purpose Green retrofitting is acknowledged as an essential strategy toward achieving long-term sustainability in the built environment. To implement this strategy successfully, the role of facility managers cannot be ignored. The purpose of this paper is to investigate present practices that are used in managing the existing facilities, to highlight the elements that govern the process of green retrofitting, and discuss the efforts and contribution of facility managers in enhancing the environmental performance of the existing facilities stock in the United Arab Emirates (UAE). Design/methodology/approach This study suggests that an adequate level of awareness of the benefits of green retrofit amongst owners and decision-makers is mostly dependent on facilities management (FM) professionals, who must establish effective communication channel with senior management. FM professionals in the UAE are well equipped and competent in greening existing buildings and can simultaneously lead a building to the path of achieving green building certification. Findings To examine the role of FM in a green retrofit and its current status in the UAE built environment, a two-step qualitative method was adopted. The study started by conducting semi-structured interviews with FM professionals and then assessing the insights obtained from the interviews against an actual case study of a LEED Existing Building certified facility. Research limitations/implications Interviews were limited to FM professionals in the private sector and the results from one case study should be considered cautiously. Originality/value This paper emphasizes the primordial role of FM professionals in promoting green retrofit in the UAE.

Factors that influence the facilities management construction sites in the Brazilian Amazon region

PurposeThe purpose of this paper is to examine the factors that influence the facilities management (FM) in construction sites in the Brazilian Amazon.Design/methodology/approachThe study used structured questionnaires, with the participation of 136 facilities professionals in construction sites in the Brazilian Amazon. These sites were selected with help of 17 facilities managers. The survey achieved a total response rate of 76.5 per cent. The factorial analysis was performed after checking the adequacy of the sample to the technique. The results allowed the continuation of data processing and the use of exploratory factorial analysis to summarize the variables and identify the influencing factors.FindingsThe results indicated five factors that influence the FM on construction sites in the Brazilian Amazon, namely: negotiation with local entities; weather; local suppliers; manpower; and logistical infrastructure. With the proper understanding of these factors, facilities professionals could plan actions to minimize negative impacts over the FM on construction sites.Research limitations/implicationsThe influence of factors on FM was studied from the professionals’ viewpoint. It is possible that there are other perspectives or other influencing factors. However, this work is limited to the analysis of the variables that make up the five dimensions presented.Practical implicationsOrganizations and FM professionals might be interested in the results of this research to enhance the FM performance on the construction sites existed and to plan the implementation of the FM on upcoming construction sites.Originality/valueThis paper is the first large research about FM in construction sites conducted in the Brazilian Amazon and serve as a basis to other research works that promote the development of FM in Brazil.

Integration of facility management and building information modeling (BIM)

PurposeThe purpose of this study is to investigate factors that impede the integration of facilities management (FM) into building information modeling (BIM) technology. The use of BIM technology in the commercial construction industry has grown enormously in recent years. Its application to FM, however, is still limited. The literature highlights issues that hinder BIM–FM integration, which are studied and discussed in detail in this paper.Design/methodology/approachA review of literature is conducted to identify and categorize key issues hampering the application of BIM to FM. This paper has also designed a questionnaire based on a literature review and surveyed FM professionals at two industry events. Using the collected responses, these issues are analyzed and discussed using non-parametric statistical analyses.FindingsA total of 16 issues are identified through the literature review of 54 studies under the four categories of BIM-execution and information-management, technological, cost-based and legal and contractual issues. The results of the survey of FM professionals (with 57 complete responses) reveal that the single most important issue is the lack of FM involvement in project phases when BIM is evolving.Originality/valueThe findings of this study could assist the construction industry (e.g. building-material and equipment manufacturers, design professionals, general contractors, construction managers, owners and facility managers) with creating guidelines that would help in BIM–FM integration. BIM is a virtual database that contains important design and construction information, which can be used for effective and efficient life cycle management if building data are captured completely and accurately with a facility manager’s involvement.

Towards Examining the Social Implications of Technology Adoption on the Well-Being of Facilities Management Professionals

This study examines the effects of adopting technological innovations on the social well-being of facilities management professionals. The paper takes the form of an in-depth literature review of peer-reviewed publications focused on the primary constructs of the study, namely: technological innovations in facilities management; the role of facilities management professionals; and, social sustainability in facilities management. The study found that the adoption of innovative technology has significant positive outcomes in the facilities management profession, but negatively affects the social well-being of the facilities management professionals. This paper provides the basis for the development of a social sustainability framework for the analysis of the impact of technological innovation on facilities management professionals. Further empirical study is needed to verify the findings. This review will sensitise facilities managers as it illustrates the impact of technological innovation beyond improved efficiency and service delivery by considering the facilities management profession as a whole.

Employment Barriers into US Healthcare Management Industry for New Facilities Management College Graduates

ABSTRACT Purpose The purpose of this research is to better understand employment barriers into the healthcare facilities management (FM) industry for new FM college graduates. Design/methodology/approach A national survey was distributed to healthcare FM managers and directors to collect information on individual demographics, hiring practices, and opinions of FM college graduates. Designated survey respondents were also contacted for phone interviews. Findings Results indicate that strong homogeneousness demographics, backgrounds, and paths of entry among existing healthcare FM professionals has created an industry bias against candidates attempting to enter healthcare FM from non-traditional sources. The healthcare FM industry's principal source for new talent comes from building trade succession within healthcare organizations. However, continuing to rely on building tradespersons as the main path of entry into the healthcare FM industry may prove problematic. Most existing healthcare facility managers and directors will be retiring within 10 years, yet it is taking more than 17 years of full-time work experience to prepare building tradespersons to assume these roles. Younger professionals are more commonly entering the healthcare FM through the path of higher education. Although few new college graduates enter the healthcare FM industry, they are experiencing similar promotion timeframes compared to other candidate with many years of full-time work experience. Unfamiliarity with FM academic programs, work experience requirements, limited entry-level jobs within small organizations, and low pay also present challenges for new FM college graduates attempting to enter the healthcare FM industry. Originality/value This paper is valuable in establishing major barriers of entering the healthcare FM industry for new FM college graduates. Findings may facilitate development of interventions by healthcare organizations and universities to further open FM academic programs as a sustainable source of new talent to help address healthcare FM attrition.

Attitudes of Nigerian facilities management professionals to the benefits of benchmarking

PurposeThe purpose of this paper is to examine the benefits of benchmarking among Nigerian facilities management (FM) practitioners.Design/methodology/approachData collection was through semi-structured interviews with 34 FM heads from three selected cities in Nigeria. Of this number, 16 were from Lagos, 10 from Abuja, while 8 managers were from Port Harcourt. These managers were selected using purposive sampling based on their experience in the field of FM across the various sectors of the economy. The interviews were analysed with Nvivo 10 software qualitative computer software so as to reduce manual tasks, discover tendencies and recognize themes on the practice, meaning and benefits of benchmarking. Matrix coding of the Nvivo software was used to distinguish between benefits realized by those that conduct formal and informal benchmarking.FindingsThe paper found that those that perform informal benchmarking find that the benchmarking tool helps them to improve performance, service quality and their processes. On the other hand, those that perform formal benchmarking affirmed that benchmarking helped them in making strategic plans, striving to be the best in the industry and obtaining explanations for those improvements that are made now and in the near future.Practical implicationsThe results, therefore, suggest that formal benchmarking in Nigeria is needed in performing strategic role in FM, as well as in making good business case agitations. Practitioners also need to know the benefits of benchmarking to improve its usage.Originality/valueThe paper categorised FM benchmarking benefits. Also, there are limited empirical studies on benchmarking benefits in developing countries.

Developing a people capability framework to promote sustainability in facility management practices

Purpose The purpose of this paper is to introduce a research study that aims to establish a people capability framework to promote the sustainability agenda in facilities management (FM) practices. Design/methodology/approach Through a literature review, a range of factors relating to people capabilities in the context of sustainability endeavours is identified. A questionnaire survey of industry practitioners and statistical data analysis help prioritise these people capability factors and evaluate the role played by each factor in promoting sustainability in FM practices. Findings Twenty-three people capability factors are identified as significant to the promotion of sustainability measures in FM practices. Dealing with these factors effectively can provide a sound basis for equipping FM professionals with the necessary knowledge, information on training and educational needs and the right mindset to enhance the implementation of sustainability in FM practices. Practical implications The research shows the importance of capabilities and skills in the pursuit of sustainability in professional practice. In addition, it highlights specific areas for improvement in the FM sector. Originality/value The research links the importance of sustainability with the mindset and preparedness of FM practitioners. It emphasises people capabilities, in addition to technological advancement and financial implications, in the promotion of sustainability in the building industry.

Facilities management: tracing its development trajectory

Purpose– The purpose of this paper is to provide facilities management (FM) practitioners and researchers with a better understanding of the FM industry sector by analyzing the trend of its development.Design/methodology/approach– Semi-structured interview is adopted in this research as the main methodology. In total, 30 FM professionals in the UK were interviewed to explore the past, present and future of FM. The analysis of interview results helps to identify the key areas in which FM has changed, is changing and will change. It also helps to explain the implications of FM development in each key area.Findings– FM evolves and matures continuously. It is important for FM organizations and practitioners to recognize the dynamic nature of this industry sector, based on which they can develop appropriate strategies to adapt to changing circumstances. This is probably the only way for them to keep pace with the times.Originality/value– Both backward looking and forward looking are crucial to the development of an industry sector. However, existing studies on FM development are conducted through either review or outlook. On the other hand, most of these studies focus on one particular management area or one particular industry sector. Based on 30 expert interviews, this research attempts to bridge the knowledge gap and analyze the trend of FM development in a systematic way. A better understanding of the trend provides a possibility and a guide for FM organizations and practitioners to pursue best practice.