Future of the Facilities Management profession

Abstract

The focus of facility managers used to be mostly about buildings and services. In this new post-Covid world, facility managers play an important role related to people and services. As organizations make significant transitions to hybrid and remote work, facilities management can ensure by its behalf that employees have productive and fulfilling relationships with their co-workers, their organizations, and their workplaces. The purpose of this paper is to identify short-, medium- and long-term professional challenges to facilities management profession caused by an increase in multilocational work. The short-term challenges may be temporary by nature, and they are based on the explorations of multilocational work. The medium-term challenges are based on a more permanent and stable situation. Long-term challenges are more fundamental by nature reflecting the constant transformation of people, processes, and buildings. The qualitative data were gathered from focus group discussions with Facilities Management professionals from five different continents. The data were organized in three different analyses. The short-term, medium-term, and long-term challenges were identified. The findings indicate that the role of a facility manager is becoming more prominent, and the facility manager should perceive this crisis as an opportunity to step up and support the organisation in its strategic policy. Facilities managers should position themselves as the liaison between the physical and the digital worlds so that they are valuable stakeholders in this emerging virtual space. The results of this study contribute to the development of facilities management training and professional development and shed light on future research needs for the profession.