Abstract
This study examines the effects of adopting technological innovations on the social well-being of facilities management professionals. The paper takes the form of an in-depth literature review of peer-reviewed publications focused on the primary constructs of the study, namely: technological innovations in facilities management; the role of facilities management professionals; and, social sustainability in facilities management. The study found that the adoption of innovative technology has significant positive outcomes in the facilities management profession, but negatively affects the social well-being of the facilities management professionals. This paper provides the basis for the development of a social sustainability framework for the analysis of the impact of technological innovation on facilities management professionals. Further empirical study is needed to verify the findings. This review will sensitise facilities managers as it illustrates the impact of technological innovation beyond improved efficiency and service delivery by considering the facilities management profession as a whole.
Highlights
Facilities management (FM) is a profession that has many definitions, both by individuals and institutions
The search resulted in a total of 215 articles that related to the keywords
It implies that the factors that make up the Employee social well-being (ESWB) in this study were derived from many disciplines, many outside the realm of FM
Summary
Facilities management (FM) is a profession that has many definitions, both by individuals and institutions. The International Facility Management Association (IFMA) defines FM as “a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology” (IFMA, Journal of African Real Estate Research Volume 3(2) 2018. The British Institute of Facilities Management (BIFM) defines FM as a discipline that “encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace” (BIFM, 2017: p.1). From the above definitions it can be inferred that FM is a profession that facilitates the conditions for the execution of business in the built environment. FM practice is currently seeing increased levels of sophistication with the integration of technological innovation into its day-to-day operations. A combination of the internet, Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR), wearable devices, drone technologies, sensors and general robotics, are responsible for the current sophistication in FM practice (Atkin & Bildsten, 2017)
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