Work Experience Research Articles

Speaking Up: Exploring Mental Health Care Workers' Patient Safety Concerns.

To explore the perspectives and experiences of mental health care workers (MHCWs) when speaking up about patient safety concerns. A qualitative study was performed at Farshchian (Sina) Hospital in Iran, involving the purposive sampling of MHCWs from three inpatient psychiatric wards. From July to October 2022, semi-structured interviews were conducted with 23 participants. Data were analyzed using conventional content analysis. Three major patient safety themes were identified: (a) Voicing Concerns for Daily Safety (subthemes: daily safety check-ins and speaking up to prevent patient harm); (b) Speaking Up to Save Future Lives (subthemes: whistleblowing, leadership, and being open to communication); and (c) Hesitating to Speak Up (sub-themes: ineffectiveness of raising one's voice and whispering). MHCWs have various concerns about speaking up or staying silent. Failure to communicate can result in adverse events and missed opportunities to address patient safety. [Journal of Psychosocial Nursing and Mental Health Services, xx(x), xx-xx.].

The experience of school-based dramatherapists: Understanding the barriers and facilitators of UK school-based dramatherapy to inform better implementation

Approximately 50% of UK dramatherapists deliver their work in schools. Despite this, little is currently known about the way in which school settings affect the dramatherapy that is delivered within them. This qualitative investigation utilised semi-structured interviews (N = 12) and reflexive thematic analysis to identify the facilitators and barriers of providing dramatherapy in school settings. In addition, the unique experiences of working as a dramatherapist in a school setting were also investigated. Amongst others, the facilitators identified included school as an accessible and safe place for therapy to occur. In addition, the structure provided by the school’s daily and annual timetable, and the support of other school-based professionals and organisations were also identified. The barriers identified related to funding challenges, inappropriate referrals, schools seeking quick results and a lack of access to suitable spaces for therapy to occur. Regarding their experiences of employment, many dramatherapists spoke of working in multiple schools and, whilst some enjoyed the flexibility this offered, many found it challenging to become part of the school community and experienced a sense of isolation whilst working. Feeling like they are lower paid than clinical counterparts, such as colleagues in Child and Adolescent Mental Health Services (CAMHS), was also raised by those interviewed. These findings suggest that resource investment and investment into teachers’ and other school-based professionals’ knowledge of dramatherapy is warranted. In addition, dramatherapists who work in schools may benefit from community building. Future research, which explores the experience of dramatherapists in other settings is also encouraged.

Professional self-concept of BSN students: A cross-sectional correlational study

BackgroundProfessional self-concept consists of one's judgments, attitudes about oneself professionally, and one's own perception as a professional. A positive professional self-concept can support students and new nurses throughout their nursing careers. ObjectiveTo describe levels of self-concept among pre-licensure undergraduate students. Participants/settingThe participants were nursing students in a Bachelor of Science in Nursing program in the United States. Design/methodsThis is a cross-sectional correlational study with self-report instruments, including demographics and the Professional Self-Concept of Nurses Instrument. Data (N = 103) were analyzed with SPSS/WIN 29.0. Descriptive statistics and professional self-concept scores were examined with independent t-tests, ANOVA, and Pearson's correlations. ResultsMost participants were female (n = 90), with a mean age of 20 years (SD = 1). The mean professional self-concept of nurses score was 78 (SD = 7), ranging from 27 to 108, and professional self-concept was positively correlated with receiving tutoring through the university's program, working as a tutor for nursing students or students in prerequisite classes, transferring into the nursing program, and participating in campus nursing organizations. Professional self-concept was negatively correlated with advancement in semesters of the nursing program, being a first-generation college student, having a family member who is a nurse, GPA, and having clinical-related work experience in healthcare. ConclusionsHigher levels of exposure to nursing may be related to lower professional self-concept. This is important to recognize and it may generalize to other nursing schools and health-related departments. Schools of nursing should enhance students' resilience by promoting self-concept. Our findings also shade light on self-care and the mental health of healthcare professionals.

Social networking sites as affordable tools for high-potential personal learning networks: the case of teachers as learners in Vietnam

AbstractWhile a great deal has been published about the educational value of social networking sites (SNSs) for teachers, less has focused on teachers who are arguably more dependent on these virtual platforms for informal professional learning due to financial constraints and a lack of regular in-service professional development. Situating this study in Vietnam and focusing on teachers teaching English as a foreign language, we examined how these teachers have adapted SNSs, a tool typically used in leisure and social life, into online personal learning networks. The evidence was collected from 393 teachers’ responses to an online survey. The results from descriptive and non-parametric inferential tests revealed three main findings: (1) Teachers engage in a variety of professional learning activities using SNSs with high frequency, regardless of their self-perceived levels of technology competence or teaching experience; (2) Teachers make use of online groups on SNSs for professional topics and their preferences of topics are not likely to be determined by their experience, except for the topics of classroom management techniques and knowledge about learners; (3) The most decisive factors these teachers associated with effective professional learning on SNSs include time availability, reliability of information and materials, personal information privacy and desire to learn. Teachers’ perceptions about these factors are influenced by the frequency of their SNS use and professional work experience. The implications of these findings for teacher professional development in Vietnam, and other countries in similar economic circumstances, are also discussed.

Who Feels Safe? Uncertain Futures and Enduring Aspirations in Italy

ABSTRACT In an attempt of going beyond a simple opposition between those conceived as agents and those seen as subjects of disciplinary power, this article engages with a reflection on differential states of precariousness and (un)safety, which involve both ‘forced migrants’ and ‘citizens’. Drawing on ethnographic research in Milan (Italy), I outline some recent institutional changes in the Italian asylum system, which led to the political abandonment of refugees in situations of increasing marginalisation, but also to the layoff of several frontline asylum workers, who were often young people hit by the consequences of economic recession. Through the words and biographical trajectories of three young women (two asylum workers and one refugee), I trace the emergence of contested temporal and work experiences, marked by widespread feelings of uncertainty and devaluation. I approach empirically the idea of (un)safety as a material and bodily condition and as an emotional state, directly linked to the perceived possibility of being able to orient oneself towards the future. By zooming in on differential experiences of (un)safety and precariousness – but also on enduring aspirations – I aim at documenting the material and affective entanglements of acts of government, as well as their inherent potential for empowerment and transformation.

The Job Satisfaction Variation Due to Socio-Demographic Characteristics: An Indicator for CSR And Alignment with UN SDGs? Evidence in Healthcare Field in Turkey

This study seeks to examine the job satisfaction among different demographic groups of employees in the healthcare sector in Turkey. The study seeks to broaden the scope of job satisfaction by emphasizing its role as an indirect measure of the positive principles and practices that contribute to maintaining a high level of Corporate Social Responsibility (CSR) in line with the United Nations Sustainable Development Goals (UN SDGs) for groups of employees. This paper employed a survey to gather primary data. The survey forms utilized comprise two distinct sections. The initial section of the survey forms was determining the socio-demographic characteristics of the participants. The second portion of the poll utilized the Minnesota work satisfaction survey to measure job satisfaction. T-test and ANOVA are employed to detect disparities among separate employee categories. The findings suggest that there are disparities in the job satisfaction levels among employees belonging to at least two distinct groups with varying educational backgrounds (p > 0.040). Upon analyzing the job satisfaction of the staff based on their job positions, a notable disparity in job satisfaction was observed among at least two distinct employee groups in various roles (p > 0.009). No significant disparities in job satisfaction were seen across the employee groups based on age, marital status, parenting status, work experience, and monthly salary. Simultaneously, the paper establishes a connection between the job satisfaction and a more advanced level of corporate governance focused on CSR and aligned with the UN SDGs. This paper aims to explore the potential use of work satisfaction as an indicator in evaluating CSR and its alignment with the UN SDGs in the future. Received: 17 January 2024 / Accepted: 30 April 2024 / Published: 5 May 2024

The Effect of Mutation and Work Experience on Employee Performance at Perum BULOG, South Sumatra and Babel Regional Office

This study aimed to determine the effect of mutation and work experience on employee performance in BULOG Public Company Sumatra and South Regional Offices. The sample in this study was selected through nonprobability sampling and the solving formula with 40 employees obtained from each field. Data were obtained by distributing questionnaires to respondents. The data collection method in this study was a data analysis technique using multiple regression analysis. The results of this study were that mutations had a positive and significant effect on employee performance, work experience had a positive and significant effect on employee performance, and mutations and work experience together have a positive and significant influence on employee performance. Keywords: mutation, work experience, performance

The Rate of Return on Education Investment in South Sumatra Province: An Analysis

This research was conducted to determine the rate of return on education investment for workers in South Sumatra Province. The data used was obtained from the SAKERNAS for February 2022 provided by BPS and consisted of 2965 selected samples. The analyzed data includes the workers’ wages, education level, work experience, gender, economic sector they belong to, and regional category. The results of this study suggest that the level of education, work experience, gender, economic sector, and regional category collectively influence the amount of wages received by the workers. Changes in wages can be attributed to the variables of education level, work experience, gender, economic sector, and regional category, accounting for 19.5% of the observed variance. The remaining 80.5% of the variance is attributed to other variables not considered in this study. Furthermore, the findings indicate that the rate of return on education investment is expected to increase in 2022, corresponding with higher levels of education among the workers. Keywords: return on education investment, education, experience, gender, economic sector, region

A Study on Challenges Faced by Food Delivery Executives or Delivery Boys

This study explores the multifaceted challenges encountered by food delivery executives, commonly referred to as delivery boys, within the dynamic landscape of the food delivery industry. Through a comprehensive examination, the research aims to illuminate the diverse range of obstacles faced by delivery executives in their day-to-day operations and to assess the implications of these challenges on their job satisfaction and well-being. Utilizing a mixed-methods approach, including interviews, surveys, and observations, data was collected from delivery executives, managers, and experts within the industry. The findings reveal a spectrum of challenges, encompassing physical strain, safety concerns, mental stress, and financial constraints, which significantly impact the delivery executives' work experiences and overall quality of life. Despite these challenges, delivery executives employ various coping mechanisms to navigate their roles effectively. The study underscores the importance of addressing these challenges to enhance the working conditions, job satisfaction, and overall welfare of delivery executives, thereby contributing to the sustainability and efficiency of food delivery services. Recommendations are provided for food delivery companies, policymakers, and other stakeholders to enact meaningful changes and support the well-being of delivery executives. This research serves as a valuable resource for understanding and addressing the challenges faced by delivery executives in the evolving landscape of the food delivery industry.

Financing education spending in the context of interbudgetary relations in the Republic of Kazakhstan

In the current conditions, education is endowed with strategic importance as a sphere of social activity that directly forms the level of intelligence of the population, ensuring competitiveness and innovation in the development of the country's economy. Therefore, the study’s relevance is because the educational capital obtained in the learning process is a combination of theoretical knowledge, practical skills, work experience, and personal characteristics that bring a person income during his career and stimulate further investment in education. Education impacts each citizen’s income and directly affects the economic development of the country, its financial capabilities, and national competitiveness. Thus, this article aims to reveal the critical aspects of republican and local financing of education in Kazakhstan and the prospects for its development. The methodological basis of the research is formed by a system of general scientific and unique research methods: synthesis, system-analytical analysis, and abstract-logical method. The critical result of the work is the systematization of acquisitions within the framework of the researched topic and the study of the features of optimizing the decentralization of education financing in Kazakhstan. Proposed: to increase the efficient distribution of financial resources at all levels of the budget system; increase the opportunities for educational institutions to raise additional funds through educational innovations, expand the list of paid services provided by such institutions; carry out decentralization of education, taking into account the characteristics of the regions, their production potential, the demographic situation and the interests of territorial communities. The results of this scientific study, as well as the conclusions formulated on their basis, are of significant importance both for the scientific community and for financial experts and practitioners from the educational field since they have a structured presentation of the material based on which logical and constructive conclusions are drawn, which may have an impact on the subsequent processes of reforming the financial provision of education in Kazakhstan.

Assessing the awareness of doctors of various specialties in the treatment of osteoporosis

Objective: to assess the degree of doctors’ awareness on the prevention, diagnosis and treatment of patients with osteoporosis.Material and methods. The study was conducted using the Yandex Forms service through an original anonymous questionnaire comprising 16 questions concerning personal characteristics (specialty, work experience, category, and academic degree), as well as the degree of awareness in the prevention, diagnosis and treatment of osteoporosis. The questions about the treatment of the disease were compiled based on Russian and foreign clinical guidelines.Results. Knowledge of the causes and symptoms of osteoporosis was relatively high, but further findings from the survey on prevention, diagnosis and treatment revealed a lack of awareness among physicians in this area. Only 13.7% of respondents identified the potential use of the promising FRAX tool in osteoporosis diagnosing, and only 25% correctly selected first-line medications for treating the disease.Conclusion. The study revealed that doctors lack sufficient knowledge regarding the prevention, diagnosis, and drug therapy for osteoporosis. In our view, this finding underscores the need for a more comprehensive approach to this issue within the context of continuing medical education. The therapy effectiveness and patients’ complience directly depend on the communication between physicians and pharmacists. Therefore, it becomes essential to consider enhancing their collaboration in osteoporosis prevention and management.

Experiences of managers and staff working in community-based mental health with people ageing with severe mental health problems.

Existing research shows that older people with severe mental health problems need different forms of support in daily life and in the community to lead an active and meaningful life. A common form of support for people with severe mental health problems in Sweden is attendance at community-based day centres (DCs). However, knowledge of staff and managers' experiences of how people ageing with severe mental health problems are supported in DCs is scarce. The aim was to explore DC staff and managers' experiences of how people ageing with severe mental health problems are supported in DCs during the retirement process. Telephone interviews were conducted with managers in 27 municipalities in southern Sweden. In addition, focus groups were held with personnel from a total of nine different DCs. The material was analysed using content analysis. The results showed that older people who receive support in community-based mental health care were viewed as a neglected group with complex needs, and the informants (managers and staff) had few policies to guide them when providing support. This made the informants desire more knowledge about best practices to support the target group. One theme emerged, Minding the gap between ideal and reality while working with a neglected group with complex needs, with three categories: Reasoning around unmet needs, Navigating in a muddled organisation, and Wishing for an enriched service. Together with previous research, the results can contribute to increase awareness about an overlooked group at risk of being neglected and the pitfalls that impact the possibility to guide this target group in their recovery journey. Further research focusing on the target group's own experience of their everyday life situations is also needed.

Being both a grandmother and a health worker: experiences of community-based health workers in addressing adolescents’ sexual and reproductive health needs in rural Zambia

IntroductionCommunity-based health workers (CBHWs) possess great potential to be the missing link between the community and the formal health system for improving adolescents’ access to sexual and reproductive health and rights (SRHR) information and services. Yet, their role in addressing adolescents’ SRHR within the context of the community-based health system has received very little attention. This paper analyses how CBHWs experience and perceive their role in addressing adolescents’ SRHR needs in rural Zambia, including the possible barriers, dilemmas, and opportunities that emerge as CBHWs work with adolescents.MethodsBetween July and September 2019, we conducted 14 in-depth interviews with 14 community-based health workers recruited across 14 different communities in the central province of Zambia. The interviews were focused on eliciting their experiences and perceptions of providing sexual and reproductive health services to adolescents. Charmaz’s grounded theory approach was used for the analysis.ResultsWe present the core category “being both a grandmother and a CBHW”, which builds upon four categories: being educators about sexual and reproductive health; being service providers and a link to SRHR services; being advocates for adolescents’ SRHR; and reporting sexual violence. These categories show that CBHWs adopt a dual role of being part of the community (as a grandmother) and part of the health system (as a professional CBHW), in order to create/maximise opportunities and navigate challenges.ConclusionCommunity-based health workers could be key actors providing context-specific comprehensive SRHR information and services that could span all the boundaries in the community-based health system. When addressing adolescents SRHR, playing dual roles of being both a grandmother and a professional CBHW were sometimes complimentary and at other times conflicting. Additional research is required to understand how to improve the role of CBHWs in addressing adolescents and young people’s sexual and reproductive health.

Patriarchy System in the Accounting Profession in Malaysia From the Perspective of Women Accountants

This paper aimed to explore the patriarchal system in the accounting profession that had prevailed and oppressed female accountants. Women in accounting professions that cantered the organisational structure and education were used in this research, as well as main constructs such as lack of working experience as a woman accountant, gender discrimination between man and woman, and the suitability of women to choose a career as an accountant. The data was collected by distributing questionnaires to 64 female accountants around Malaysia with experience work of more than five years. Findings showed that the discrimination of gender between women and men and the suitability of women to choose a career as an accountant has a significant influence on the patriarchal system in the accounting profession in Malaysia. This study is the first in Malaysia and represents a strong implication for policies and their evaluation. It identifies the patriarchy as a social and ideological structure that sees women as inferior to men (patriarchs). In a society with the unfair power of men and women, Patriarchy imposes stereotypes about masculinity and femininity. Keywords: accountant, patriarchy, profession

Enhancing Causal Pursuits in Organizational Science: Targeting the Effect of Treatment on the Treated in Research on Vulnerable Populations

Understanding the experiences of vulnerable workers is an important scientific pursuit. For example, research interest is often in quantifying the impacts of adverse exposures such as discrimination, exclusion, harassment, or job insecurity, among others. However, routine approaches have only focused on the average treatment effect, which encapsulates the impact of an exposure (e.g., discrimination) applied to the entire study population—including those who were not exposed. In this paper, we propose using a more refined causal quantity uniquely suited to address such causal queries: The effect of treatment on the treated (ETT) from the causal inference literature. We explain why the ETT is a more pertinent causal estimand for investigating the experiences of vulnerable workers by highlighting three appealing features: Better interpretability, greater accuracy, and enhanced robustness to violations of empirically untestable causal assumptions. We further describe how to estimate the ETT by introducing and comparing two estimators. Both estimators are conferred with a so-called doubly robust property. We hope the current proposal empowers organizational scholars in their crucial endeavors dedicated to understanding the vulnerable workforce.

Abstract PO4-10-11: Needs of oncology nurse navigators serving young or metastatic breast cancer patients

Abstract Oncology nurse navigators (ONN) facilitate breast cancer patients' care via information, resources, and referral services. Two important groups of breast cancer patients served by ONN are young women with breast cancer (yBC), defined as women diagnosed at age 45 or younger, and metastatic breast cancer (mBC) patients. These two groups of patients have distinct needs for clinical care and services. To better understand the needs and experiences of ONN serving these patients, we surveyed 52 active ONN in the United States via an online needs assessment survey about their familiarity with topics relevant for breast cancer patients, referral patterns, and perception of educational needs. As expected, most ONNs saw more yBC than mBC patients. Familiarity of ONN with topics relevant for yBC and mBC differed based on their work experience. For some topics, earlier-career ONN (<5 years of work experience) reported distinct experiences from later-career ONN (more than 5 years of work experience). Earlier-career ONN were less familiar than later-career ONN with clinical trial participation (45% vs 79%; p=0.0315) and genetic counseling and testing (73% vs 96%; p=0.0431). Most ONN referred yBC and mBC patients for financial, mental health, or genetic testing services. For many other services, referral patterns of yBC and mBC patients differed. Earlier-career ONN referred patients less often than later-career ONN to clinical trials (35% vs 89%; p=.0014 for yBC, and 36% vs 89%, p=.0028 for mBC). Earlier-career ONN tended to refer mBC patients less often than yBC for genetic counseling and testing, healthy lifestyles, menopause management, and sexual health or intimacy services. In contrast, later-career ONN referred yBC and mBC patients at similar rates. ONN reported substantial barriers to many services (but not to fatigue, menopause management, and pain management). The services for which ONN most frequently reported barriers were fertility preservation (predominantly financial and lack of programs/providers) and clinical trial services (patient understanding of value and medical jargon/health literacy barriers). ONN referred patients infrequently to some services despite reporting few barriers in contrast to prior reports of breast cancer patients' needs. Most ONN were interested in continuing education for sexual health and intimacy but not clinical trials, treatment side effects, or pain management. Most ONN cited a need for patient materials about sexual health and intimacy and mental health issues. While most ONN were confident in their ability to address questions about breast cancer in the media, they indicated additional resources would be useful. Understanding barriers to information and referrals is necessary to develop approaches to reduce educational gaps and lower referral barriers. Adapting efforts according to ONN career stage may be an important component for continuing education. For clinical trial participation, patient-friendly materials may help reduce barriers to referral and participation. Citation Format: Kelly Owens, Marleah Dean, Elizabeth Bourquardez Clark, Piri Welcsh, Diane Rose, Erica Kuhn, Jessica Conaty, Robin Pugh-Yi, Susan Friedman. Needs of oncology nurse navigators serving young or metastatic breast cancer patients [abstract]. In: Proceedings of the 2023 San Antonio Breast Cancer Symposium; 2023 Dec 5-9; San Antonio, TX. Philadelphia (PA): AACR; Cancer Res 2024;84(9 Suppl):Abstract nr PO4-10-11.

Analisis Penempatan dan Penugasan Tenaga Kependidikan di SMP Negeri 18 Surabaya

This study aims to understand the process, strategies, and obstacles related to the placement and assignment of education personnel at SMPN 18 Surabaya. The method used is descriptive qualitative, involving the principal, head of administration as the main source of information, vice principal, and teaching staff as additional sources of information. Data were collected through observation, interviews, and document analysis. The results showed that the placement and assignment of educators and education personnel are regulated by the provisions of the Education Office because SMPN 18 Surabaya is a public school under the auspices of the Ministry of Education and Culture. The placement is carried out by considering the educational background, work experience, attitude, and appearance of prospective education personnel, as well as factors such as rank, domicile, and age. Obstacles in placement include discipline problems and less than optimal utilisation of educational resources. Meanwhile, obstacles in the assignment of education personnel include the low performance of teaching staff, lack of supervision, and the inability to improve educational resources.

Remote Working: Examining Benefits, Challenges and Organizational Practices

In 2020, during COVID-19 pandemic, to maintain the smooth flow of work and reduce the chance of getting infected and transmitting the virus, businesses had no choice but to shut down the offices and adapt remote working. The development of information and communication technologies has made it possible for workers to work remotely without much difficulty. Like everything, working from home has upsides and downsides of its own. Thus, the objective of this study was to describe the benefits of remote working along with the challenges that comes with it. With the help of existing literature, the study also identified organizational practices that will improve the experience of remote working for employees. The research finds that setting clear goals, use of appropriate communication tools, establish clear remote work policies and norms, flexibility, timely performance assessment and feedback, and mental health assistance enhances the successful implementation and employee’s experience in remote working.

CUSTOMER SEGMENTATION: IDENTIFY DISTINCT CUSTOMER GROUPS BASED ON BEHAVIOR AND DEMOGRAPHICS, ALLOWING FOR TARGETED CAMPAIGNS AND CONTENT FOR EACH SEGMENT

In today's fiercely competitive economic climate, I see the insurance industry as having the most opportunity for growth and success. With growth rates of 70–80% and 12–15% respectively, the insurance and fast-moving consumer goods industries are the world's fastest-growing. I am attracted to this business and its potential for advancement since Life Insurance Corporation of India has given me the opportunity to work and gain experience in a highly competitive and enhancing domain. Distribution channels play a vital role in the success of many market companies that strive for a good market share by making items and services easily accessible to clients. Agents and agency holders are the only distribution channels available in the insurance market. If the correct amount of agents are employed, insurance companies such as MAX, RELIANCE LIFE INSURANCE, and TATA AIG may be able to capture an excessive piece of the market. Agents are the exclusive means by which insurance firms can disperse their benefits and goods. communicating the company's principles and goals to potential customers, particularly those from marginalized communities.

Prevalence of Forward Head Posture in Goldsmith Workers

Background: It was found that goldsmiths were highly affected by improper body posture and workload. Twisting, bending over, and over-reaching are the results of poorly designed workstations; this will cause postural abnormality, and later on, this can lead to musculoskeletal-related disorders, in which forward head posture (FHP) is the most common postural abnormality. Therefore, to aware the workers about their musculoskeletal disorder as well as the analysis of the worker suffering from forward head posture (FHP). Materials and Methods: The study took place at the workplace of goldsmith workersin Nagpur, Maharashtra, for 1.5 years. With the confidence interval of 95%, an absolute precisionof 15and based on a pilot study and literature reviews, the sample size was estimated to be 35.AGoniometer, camera(for photographic Images), laptop and two-sided tape were used to determine the cranio-vertebral angle. Thirty-five goldsmiths participated in the study. The photographic method was used to evaluate cranio-vertebral angle, which helps to determine forward head posture. Result:In this study 35 goldsmith workers were evaluated with a mean age of 37±10 years, a mean working hour of 11±10 hours and a work experience of 18±9.8 years. Out of 35 goldsmiths 25 showed the prevalence of forward head posture, or 71.42% of them had forward head posture. Conclusion: Based on the results the present study which was conducted on goldsmith workers concluded that prevalence of forward head posture was 71.42% among the population