Quality Management Initiatives Research Articles

Assessing the Impact of Organizational Culture on the Sustainability of TQM Programs

This study investigates how organizational culture affects the long-term viability of Total Quality Management (TQM) initiatives. TQM, a holistic management strategy that emphasizes customer satisfaction as the means of achieving long-term success, needs a supporting corporate culture to be successful. In order to create a TQM environment that is sustainable, this research examines a number of cultural elements, including leadership, communication, teamwork, and continuous improvement. The study finds critical cultural characteristics that have a major impact on the durability and efficacy of TQM projects using a mixed-methods approach that includes surveys and case studies from a variety of industries. Results show that TQM initiatives are more likely to be effectively sustained in firms with a strong collaborative culture, open communication, and leadership commitment to quality. It is more likely for firms to successfully maintain TQM programs when there is a strong culture of collaboration, open communication, and leadership commitment to quality. The research ends with suggestions for developing an organizational culture that upholds and reflects TQM's core values, strengthening the methodology's overall viability and influence on company performance.

The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises

PurposeThis study examined the mediation-moderation role of innovation and market dynamism in the association between total quality management (TQM) practices and the performance of small and medium-scale enterprises' (SMEs') performance with empirical evidence from sub-Saharan Africa.Design/methodology/approachUsing a questionnaire, the research model developed was tested with responses from 203 owners and managers of SMEs in Ghana. The analyses were done using Statistical Package for the Social Sciences (SPSS) and Smart Partial Least Squares Structural Equation Modeling (PLS-SEM).FindingsThe innovation initiatives partially and fully mediated the relationship between TQM practices and the performance of SMEs. Also, the indirect effect of TQM practices of SMEs on performance through innovation initiatives was negatively moderated by market dynamism.Practical implicationsThe study contributes to the TQM literature by validating the indirect and direct relationship between TQM practices and performance in the context of SMEs in a developing region.Originality/valueThis paper presents a novel understanding of the relationship between TQM and SMEs in developing regions of the world. The paper serves as a guide for SME owners and managers to improve the performance of their organizations through TQM practices.

Organization of reviews of a pharmaceutical enterprise quality management system functioning

Aim. To determine the state of organizing the process of analyzing the quality management system of a typical pharmaceutical enterprise in accordance with the current industry requirements of Good Manufacturing Practice and the ISO 9001:2015 standard, as well as substantiating effective approaches to improving this activity. Materials and methods. We used analysis, comparison, questionnaires, surveys and direct observations. The results were processed and verified using licensed Microsoft Office Excel software products. Results. The relevance of the development of quality management systems (QMS) of domestic pharmaceutical organizations in the period of martial law has been proven. The requirements of the DSTU ISO 9001:2015 standard, as well as the requirements of the guidelines on Good Manufacturing Practice (GMP) of medicines for reviewing and analyzing QMS of pharmaceutical enterprises (PhE) have been analyzed. Approaches to the organization of QMS review at a number of domestic PhE have been studied; as a result, typical inconsistencies of these procedures have been determined. Based on the results of the study and the experience analyzed in supporting the QMS functioning of PhE, effective organizational approaches have been identified, and recommendations are given for the effective analysis of QMS of PhE. Conclusions. In the study conducted, a review of the practice of analyzing QMS at a number of domestic and foreign PhE has been carried out, and typical inconsistencies of this process have been identified and systematized. The requirements of the DSTU ISO 9001:2015 standard, as well as the industry requirements of the GMP guidelines for reviewing and analyzing the quality system of PhE have been analyzed. Based on the results of the research and the authors’ own experience in implementing and supporting the QMS functioning of PhE, the main organizational approaches and recommendations for analyzing QMS of PhE have been determined.

Cost of Quality Management: Encouraging Business Leaders to Manage and Invest in Quality Enhancement

The quality management is a complex set of constant activities aimed at improving the quality of products and services, regularly evaluating and monitoring it, preventing defects, limiting and reducing malfunctions, and correcting production defects before and after the sale of goods. Ineffective quality management leads to such problems as product returns, claims, replacement or repair, loss of customer base, damage to brand reputation, etc. This paper aims to analyze advanced strategies, methodologies, methods and tools for effective control of quality management costs, ways and means of their strategic integration into the practice of business quality management, emphasize the importance of optimizing the cost of quality management in enterprises. The proposals developed in this article are demonstrated on the example of the woodwork division of MEKKERA (MDM), a subsidiary of the HASNAOUI Group in Algeria. An approach represented in the article combines qualitative and quantitative methods. Qualitative data collection involved semi-structured interviews with four company managers, processed using NVIVO software. The purpose of these interviews was to understand the reasons that led the company to include the evaluation of the Cost of Quality in its quality objectives for 2023, as well as the perspectives and goals aimed for by the company in this initiative. A Quantitative analysis relied on secondary data from the company’s database: direct quality costs were calculated using the P-A-F and Ferrebœuf models, prevention and detection measures’ effectiveness and production process performance were evaluated; key performance indicators for indirect quality acquisition costs were defined. Findings revealed the company exceeded set thresholds for internal and external failure costs, necessitating improvements. Ishikawa method identified causes, and corrective actions were proposed using Failure Mode and Effects Analysis (FMEA).

The effect of enterprise quality management on innovation incentives in enterprises —— based on the reform of China's value-added tax system

This article will analyze the incentive effect of the value-added tax rate reduction policy on enterprise innovation from the perspective of enterprise quality management. The research results indicate that: (1) the reduction of value-added tax rate has an incentive effect on the innovation activities of enterprises; (2) There is a positive moderating effect of enterprise quality management on the reduction of value-added tax rate and the innovation and research and development activities of enterprises; (3) The reduction of value-added tax rate has a more significant incentive effect on innovation in the eastern region of China, state-owned enterprises, and relatively larger enterprises.

Relationship between quality management and organizational performance in the healthcare industry

ABSTRACT This study investigates how Quality Management (QM) programmes, particularly the Baldrige excellence framework, provide an approach to enhance healthcare organisational performance. Two independent methods were used to examine the short-term and long-term effects of winning the Baldrige award and the specific influence of common QM practices on results. The first method assesses the Baldrige Award’s impact on hospital performance by examining patient survey data and shows that initial quality improvements are not sustained in the long term. The second method uses confirmatory semantic analysis (CSA), a text-mining method, to analyse 22 Baldrige award-winning applications to determine the relationship between QM practices and organisational results in healthcare settings. The results show that only three QM practices – measurement, analysis, and knowledge management (MAKM), leadership, and operations focus – significantly contribute to organisational performance. Furthermore, CSA findings highlight the dominant role of leadership in driving performance outcomes, with other factors in the framework showing nonsignificant mediation effects. By exploring both the overarching effectiveness of QM programmes across different time lengths and specific practices that contribute to performance, this research provides academic insights with practical application in the healthcare industry. Importantly, the findings highlight the nuanced relationship between QM initiatives and organisational excellence.

A meta-analysis of the relationship between quality management and innovation in small and medium-sized enterprises

This paper presents a comprehensive meta-analysis examining the relationship between Quality Management (QM) and innovation in Small and Medium-Sized Enterprises (SMEs). Through a statistical synthesis of the findings of 31 empirical studies published between 2008 and 2022, this meta-analysis reveals a significant positive correlation between QM and diverse innovation types in SMEs. More specifically, the results show that total quality management, soft and hard quality management practices and quality management systems all positively correlate with technological, non-technological and green innovations. Importantly, the results underscore the pivotal role of leadership styles – charismatic, team-oriented, participative and autonomous – in enhancing the QM-innovation relationship, while human-oriented and self-protective styles appear to diminish it. The findings offer strategic insights for SMEs managers to optimize innovation through tailored quality initiatives and leadership style.

Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations

PurposeIn a highly competitive and globalised era, agile organisations proactively steer towards sustainability. This situation persuaded the organisations to align Quality Management (QM) initiatives to achieve sustainable outcomes. This study aims to explore quality–sustainability linkage, explicitly focusing on attaining the prestigious IAQ Quality Sustainability Award. Further it investigates, the impact of QM as a strategy for promoting sustainability to meet sustainable development goals (SDGs).Design/methodology/approachDue to the lack of substantial literature connecting QM to sustainability, the current research adopted an explanatory multiple-case study. Six cases were purposively chosen for the study. Three cases of those who have achieved the prestigious IAQ Quality Sustainability Award and remaining have been selected that have fallen short of receiving the award. A detailed within-case and cross-case examinations involving six cases that reported their QM achievements aligned with SDGs.FindingsThe findings demonstrate the significant role of QM adoption in achieving positive results from the perspective of SDGs, such as reduced environmental impacts, improved operational efficiency and enhanced quality of life. Effective stakeholder collaboration, proficiency in analytical tools and strategic alignment with SDGs emerged as critical success factors. Conversely, weak linkage with sustainability and unclear approaches were crucial challenges in attaining the IAQ Quality Sustainability Award.Research limitations/implicationsThis paper outlines essential commandments for organisations actively seeking to promote sustainability. It offers valuable insights for decision-makers, facilitating a profound understanding of the challenges and opportunities in pursuing sustainable performance.Originality/valueThe distinctive nature of this study lies in its dedicated exploration of the intricate relationship between QM deployment and its true impact on the achievement of the SDGs.

Methodology of automated quality management

Abstract This research is devoted to the development of innovative technology for automation of the quality management system (QMS) of enterprises in Kazakhstan and its adaptation to the management system of enterprises. This article deals with quality, as an important strategic tool in business. System effectiveness evaluation of quality management enterprises is of great importance connected with the formation of rational decisions in the management of QMSs, including specificity of quality indicators, multi-level system, the necessity to choose the optimal number of performance indicators, and system status evaluation. The objective and relevance of this research are related to the need to (1) solve the problems of quality management in the digital economy, following from the relevant National programs of the Government of the Republic of Kazakhstan, which are important at this step of in-depth scientific research; (2) guarantee the competitiveness of domestic enterprises with high-quality requirements for products and services; (3) improve the efficiency of automated QMSs; (4) save resources (human and timing) in data processing. The method and model of automated enterprise quality management and intelligent automated system of quality management of enterprise integrated with ruling MICS (Management Information and Control System) subsystems are offered allowing to automate QMS implementation and support processes and increasing the validity, efficiency and effectiveness of management decisions by automating a number of functions of decision makers and personnel.

The Moderating Role of Organizational Structure Between Quality Management Systems and Organizational Resilience

<p class="MsoNormal" style="text-align: justify;"><span style="font-size: 14pt; font-family: 'times new roman', times, serif;"><strong><span lang="EN-US">Purpose:</span></strong><span lang="EN-US"> To realize the benefits a Quality Management System (QMS), an organization needs to effectively implement its principles. This includes embracing these principles within an enabling environment. Hence, organizational structure is a critical success factor for adopting quality management systems. </span><span lang="EN" style="mso-ansi-language: EN;">This paper aims at understanding how the organizational structure impacts ISO 9001 QMS implementation and vise versa, besides exploring how quality management initiatives affect organizational resilience through parts.</span> <span lang="EN-US">Design/methodology/approach: The research deploys a qualitative methodology, with an outsider-insider approach. 32 semi-structured interviews were conducted, plus one final reflective interview. Interview questions dealt with structural constructs: communication, employee engagement, employee empowerment, process/routine-orientation, multidisciplinarity, cross-functionality, expertise-utilization and change-readiness. The questions also dealt with how the organizational structure impacted ISO 9001 implementation and vice versa. <strong>Findings: </strong>The results show that ISO 9001 implementation was more successful and fruitful under process-orientation and to some degree under semi-process orientation, while it looked inconsistent under routine-orientation. This indicates a significant role played by the organizational structure when it comes to ISO 9001 implementation. More importantly, the results also demonstrate that ISO 9001 implementation managed to improve organizational resilience by consistently driving the organizational structure toward higher levels of process-orientation for process-oriented units, whereas it failed to realize such impact for routine-oriented units. <strong>Originality/value:</strong> This study is unique as it is the first - within the reviewed literature - to examine the moderating role of the organizational structure between the ISO 9001 standard and organizational resilience. It draws a roadmap for the successful realization of organizational resilience through quality management systems, considering organizational structure constructs.</span></span></p>

Research on Accounting Quality Management of Enterprises under Financial Sharing Mode

Abstract With the deep integration of the global economy and the continuous individuality of technology, the complexity of enterprise operation and management is increasing, which makes the traditional accounting and accounting methods difficult to meet the needs of modern enterprises. This paper proposes an enterprise accounting accounting method applying information computing technology, which applies association rules to generate frequent item sets of data for the accounting data under the financial sharing mode and obtains the optimal rules through pruning. Based on the time series prediction of the enterprise’s financial data, changes are made. Taking the actual enterprise case study, the association rules involved in accounting are more accurate, the calculation results are basically the same as the actual value, and the final cost accounting value is only nearly 2 million yuan different from the actual value, the accounting error is only 0.02%. Furthermore, the association rule algorithm has a significant impact on improving the efficiency of accounting work. The service time of counter personnel can be reduced by 30% after Bank P applies the management rules to accounting management. The average execution time of the initial ticket examination operation has been accelerated from 10.53 seconds to 5.42 seconds. The association rule algorithm can effectively improve the precision of enterprise accounting and the efficiency of accounting personnel, while also identifying existing problems in the current management system.

Foreign trade of the Republic of Moldova: analysis, evaluation and perspectives

This research is dedicated the foreign trade of the Republic of Moldova and the goal is to is to analyze the foreign trade of the country, identify the challenges, analyze and evaluate the situation in this domain. The trade policy of the Republic of Moldova is the main component of the country's economic policy and is aimed at developing foreign economic relations, in particular by promoting exports, protecting the national economy from foreign competition, regulating and monitoring imports and maintaining the trade balance. The analysis in this research was based on information from national and international scientific research, data from the National Bureau of Statistics of the Republic of Moldova, data from national and international Reports. The amount of foreign trade in goods in the first half of 2023, decreased by 3.4% compared to the same period of the previous year. Thus, the volume of foreign trade in goods in this period amounted to 6413.8 million USD. Exports of goods decreased by 10.9% or 249.2 million USD, while imports increased by 0.5% which amounts to 21 million USD. In recent years there have been important changes in Moldova's foreign trade. The EU being the main partner, this is due to the international relations, namely the cooperation and partnership process with the European Union. These relations also have a favorable impact on the development of the Moldovan economy and play an important role in strengthening the country. At the same time, the EU supports small and medium-sized enterprises by providing financial support in the form of grants, loans, coaching and advisory support. EU financial support is aligned with the DCFTA objective and represents a favorable framework for increasing exports, enhancing the competitiveness of domestic producers, diversifying relations with European and international business partners, increasing the productivity of companies by streamlining production processes and efficient use of natural resources, improving the quality management of enterprises by increasing the quality of domestic products and services.

The Role of Standardization in the Operation of Enterprise Quality Management Systems

Standardization serves as the cornerstone of modern enterprise quality management, providing a solid foundation for the operation of quality management systems through the establishment of clear rules and guidelines. This article explores the role of standardization in enterprise quality management systems, with a particular focus on the close relationship between standardization, quality control, efficiency improvement, and market competitiveness. By gaining a deeper understanding of the significance and application of standardization, companies can enhance product quality, optimize resource utilization, and strengthen their competitive edge.

Методическая основа комплексной оценки результативности бизнес-процессов в управлении качеством предприятия

The article explains the specifics of forming a methodology for the comprehensive assessment of key perfor-mance indicators of business processes in quality management. The relevance of the study is due to the fact that the existing methods of foreign and domestic scientists for calculating and evaluating business process indicators do not affect their relationship with the quality management of enterprises and do not describe the procedure for their automation. In addition, the author argues for the methodology of comprehensive assess-ment of key performance indicators of business processes of the quality management system, consisting of several stages: identification of processes, determination of their performance, expert evaluation of indicators, carrying out calculations according to specified formulas. An example of automating the calculation of key per-formance indicators of the business process “monitoring and measurement” of an industrial enterprise is pre-sented. This methodology allows to consider the strengths and weaknesses of the enterprise’s business pro-cesses for further development of corrective action plans to improve the quality management system.

The Effects of Total Quality Management through Knowledge Management as a Mediator on Company Sustainability in Saudi Arabian Pharmaceutical Industry

One of the most difficult problems in successful organizations is company sustainability, which is constantly one of the key worries of top managers. Total quality management (TQM), in particular, is regarded as one of the most crucial measures of sustainability, underscoring the significance of quality management in enterprises. Without also putting an emphasis on consumers, leadership, and process management, sustainability cannot fulfill its key sub-parameters—including "economic and social sustainability"—by relying just on the value of "knowledge creation and knowledge sharing". Accordingly, this study aims to examine the effects of TQM through Knowledge management (KM) as a mediator on company sustainability (CS) in various reputable pharmaceutical companies in Saudi Arabia. Data was gathered from managers, supervisors, and deputies of different departments from various organizational levels through a questionnaire. Applications of the software SPSS were used to analyze the data. The findings of this study verify KM and its sub-variables, including "knowledge creation and sharing" in addition to showing the beneficial benefits of TQM on businesses' sustainability. Additionally, they confirm that "knowledge creation and knowledge sharing" in organizations have a mediating role in the effects of TQM on the CS.

Aspects of Improving the Organisational and Technological Reliability in Construction

Introduction. Today, the construction enterprises face the problem of improving quality of a completed object of construction while reducing the cost of its production. This question is raised by Russian and foreign scientists studying the issue of organisational and technological reliability in construction. The analysis of the theoretical background of this topic clearly shows a quite positive situation. However, the organisational and technological reliability is intended not for theoretical research, but for practical application. If in the past the organisational and technological reliability was understood as the compliance of a facility with the technical standards and norms, this is not longer the point because many of the norms got outdated. Accordingly, it is necessary to include the state bodies in the process of creation the new and constant updating of the existing regulatory and technical data base in the field of organisational and technological reliability. Time losses in construction still reach up to 30% of the total period of construction. The objective of the present study is to investigate the currently available methods of enhancing the organisational and technological reliability in construction and to make suggestions on its improvement aimed at reducing the construction timeline.Materials and Methods. The current methods of determining the organisational and technological reliability are presented. A brief description of the main methods is provided. The method proposed by the authors to the enterprises for application in construction of the residential houses is described in more detail. The method consists in the implementation and use of the enterprise quality management system.Results. The main goal for such enterprises has been defined and recommendations on implementation of the “top-down” system have been provided. The quality management system model has been supplemented and plotted. A cyclical flow has been proposed, where a consumer looking to satisfy his needs, turns again to the same manufacturer whenever he has a new need for this product, and the manufacturer, in turn, constantly improves its quality management system.Discussion and Conclusions. The quality management system model worked out in the course of the present research should help the enterprises to improve the organisational and technological reliability of their products by focusing on the consumer and to gain a larger share in the market.

Analysis of Barriers in Implementing Quality Management Initiatives in MSME Label Printing Firms for Sustainable Performance Improvement

Quality is essential in today’s competitive market to ensure customers are happy; recent research shows that about 90% of customers think quality is just as important as price when purchasing. Total quality management (TQM) has been a boon to the economies of many countries. Different tools and methods are used in TQM to give customers the best quality. However, there are some challenges that manufacturing organizations face when implementing these tools. Much research has been done on MSME sector, so far as label manufacturers are concerned, there has yet to be any research on a national or international level. In this study, we found 66 barriers to programs to improve quality in the label printing industry. We have used fuzzy MICMAC analysis and total interpretive modeling (TISM) to make a structural model. Our research paper provides an easy-to-use methodology and critically analyses the biggest obstacles to the successful application of TQM in the flexographic printing industry. Our research identified ten issues with the implementation of TQM in this industry. The paper has identified the interdependencies of the above variables. The findings of this research will aid in future planning, particularly in E-commerce and the pharmaceutical industry, where proper label printing is crucial.

An optimization framework for enterprise quality infrastructure system under coupling constraints

Improving quality infrastructure (QI) is the cornerstone of improving enterprise quality management activities. Currently, the lack of a QI system optimization approach makes it difficult to exploit the role of QI for enterprise quality improvement. In this study, a generic QI system optimization framework is proposed to guide the development of enterprise QI optimization strategies, and three ideas of coupling constraints are presented in QI optimization for the first time: (1) How does optimization reflect the logical connotation of QI? (2) How to incorporate the cost of optimization? (3) How to determine and guide the direction of QI optimization? Firstly, the QI optimization index system is constructed to reflect the current QI level and future development goals of the enterprise. Secondly, the coupling constraint mechanism of QI system optimization is modeled based on the idea of the heterogeneous information network: the QI indicator sensitivity algorithm is designed to integrate it with cost and urgency. Finally, the optimization index characterizing the priority of QI index optimization is proposed to realize the formulation of enterprise optimization strategies. The framework is applied to eight QI system optimization cases of typical Oil Country Tubular Goods (OCTG) companies. The results show that the proposed framework can solve the three major factors in QI optimization, which is more in line with the enterprise optimization construction and fills the gap in the field of QI optimization. This work can provide ideas for the optimization of systems with such coupling constraint characteristics in other fields.

THEORETICAL AND ANALYTICAL SUBSTANTIATION OF THE FACTORS AFFECTING THE LEVEL OF SERVICE QUALITY MANAGEMENT OF RAILWAY TRANSPORT ENTERPRISES

The purpose of the study: theoretical and analytical substantiation of factors affecting the level of quality management of services of railway transport enterprises in Ukraine.The article analyzes the main scientific works of domestic and foreign scientists regarding the determination of the factors affecting the level of service quality management of enterprises, including railway transport enterprises. This is especially acute during the period of hostilities taking place on the territory of Ukraine. Thus, during the period of hostilities, the number of transportation services increased, especially due to the evacuation of the population and free travel. That is why the development of the potential of transport enterprises, including railway ones, is of crucial importance. The dynamics of changes in the transportation of passengers and cargo by modes of transport are presented in the paper with railway transport as a priority. The category of concepts " product quality" and "quality of services" has been analyzed.The internal (production, socio-psychological, human, organizational) and external (political, economic, social, technological, ecological, cultural, medical-biological) factors that affect the quality of services have been singled out, as well as the factor that affects the level of service quality management of railway transport enterprises, which, according to the authors, includes: reliability, safety, sensitivity, competence, accessibility, sociability, understanding, materiality, as physical parameters of the service, trust, courtesy. An integral indicator of the quality management level of railway transport enterprises is proposed. It has been found that in the future the construction of an integral indicator of the level of service quality management of railway transport enterprises and the determination of its forecast values may form the basis of the development of the state regional development strategy and separately be important for the development plans of railway transport enterprises.

Sustainable Quality Management Based on Metrological Sampling Scheme Design: A Case Study of Food Processor

The optimization of the sampling scheme is particularly important in order to achieve sustainability in quality management. This paper discusses the problem of optimizing the design of metrological sampling scheme when the mean is a random variable. Assuming that the prior distribution of product means is known, a Bayesian posterior probability is calculated by using the likelihood function with decision variables to measure the sampling risk, and the expected cost of the sampling scheme is calculated based on the protection of producer and user risk in combination with the Taguchi quality loss function. The influence of model parameters on the selection of the optimal sampling scheme is investigated through sensitivity analysis. The model constructed in this paper solves the problem of sampling design in the case of food processing enterprises, quantifies the quality loss of products in the sampling process, facilitates sustainable quality management of enterprises, and has important theoretical significance and application value for sustainable business management of food processing enterprises.