The Effects of Total Quality Management through Knowledge Management as a Mediator on Company Sustainability in Saudi Arabian Pharmaceutical Industry

Abstract

One of the most difficult problems in successful organizations is company sustainability, which is constantly one of the key worries of top managers. Total quality management (TQM), in particular, is regarded as one of the most crucial measures of sustainability, underscoring the significance of quality management in enterprises. Without also putting an emphasis on consumers, leadership, and process management, sustainability cannot fulfill its key sub-parameters—including "economic and social sustainability"—by relying just on the value of "knowledge creation and knowledge sharing". Accordingly, this study aims to examine the effects of TQM through Knowledge management (KM) as a mediator on company sustainability (CS) in various reputable pharmaceutical companies in Saudi Arabia. Data was gathered from managers, supervisors, and deputies of different departments from various organizational levels through a questionnaire. Applications of the software SPSS were used to analyze the data. The findings of this study verify KM and its sub-variables, including "knowledge creation and sharing" in addition to showing the beneficial benefits of TQM on businesses' sustainability. Additionally, they confirm that "knowledge creation and knowledge sharing" in organizations have a mediating role in the effects of TQM on the CS.