Enterprise Resource Planning System Usage Research Articles

Assessment of the Role of Enterprise Resource Planning (ERP) Implementation on Machakos University’s User Performance

Enterprise resource planning (ERP) systems occupy one of the largest and most important areas of information systems implementation in organisations in the world today. This study assessed the role of ERP implementation on Machakos University’s user performance. This study determined the relationship between enterprise resource planning system technology utilisation and user performance, system quality and user performance, and information quality and user performance. This study focused on user performance as compared to most studies that look into performance at the organisational level. The study made use of ICT models of adoption as its guidance. The implementation aspect was viewed from three perspectives, which include system technology utilisation, information quality, and finally, the system quality of the ERP system. Each aspect was analysed, and its effect on ERP system users was established in part and discussed. Data collection involved the use of questionnaires regarding the user performance of the ERP. Pearson’s correlation analysis was the statistical tool analyse the quantitative data. Microsoft Excel was used to capture data and transferred later into SPSS for detailed analysis, while descriptive statistics was used to help understand the characteristics of the study population. Computations from quantitative analysis pointed out respectively that Pearson’s correlation coefficient of technology utilisation = 0.686, system quality = 0.682, information quality = 0.757 and user performance (P-Value = 0.000) under the mediation of technology acceptance. This affirmed that for an ERP system, technology utilisation, system quality, information quality, respectively, and user performance have a statistically significant linear relationship (p < .05). Results also indicated that the magnitude or strength of the association is a strong one for each one of them since each of the aspects had its results within the range (.5 < | r | <.9). Characteristics of adopted technology, if well integrated together with the user tasks and abilities, and then coupled with appropriate system quality and information quality, resulted in enhanced user performance of an institution and by recommendation, such should form the backbone of an ERP as entails its design and implementation

Process Improvement Between Company Departments with the Integration of ERP and CRM Software Programs

This study aims to examine the processes of a company that uses Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, which are known as integrated systems, and improve these processes in an enterprise that produces decorative acoustic suspended building products. The company started to use Netsis software as an ERP system years ago. Then, it purchased the LogoCRM software, which could work integrated into Netsis software, to ensure information flow between these systems easily. Since it is known that the company still experiences information flow issues between the departments although the ERP and CRM systems of the company are integrated, the study tried to minimize these deficiencies in the information flow between the production and sales & marketing departments. The problems experienced between the departments of the company that we work with were determined by the interviews with the ERP and CRM system users in the company, and the ERP-CRM software was customized to be suitable for the use of the company. A user-friendly interface has been designed in the CRM software, and by providing integration between the software, it is possible to see the stock balance information instantly in the CRM software. In addition, in the CRM software that will work integrated with ERP, a smart coding algorithm was developed to minimize errors by considering the possibility of the sales team misreading the product cards, and it was aimed to reduce user errors by minimizing the screen interventions of the users. In the study, ModelEditor was used for the improvements made in the SQL-based CRM software. With this study, communication problems between sales-marketing and production departments were reduced by providing ERP-CRM integration. As a result of the improvements made, a common language was developed between the departments, reducing the amount of faulty production, and time savings were achieved by reinforcing the cooperation between departments.

Enterprise resource planning system in the food industry

This article will review enterprise resource planning systems, including the general characteristics and requirements for systems, the possibility of using systems for the food industry, performed a comparative analysis of existing systems based on the current situation on the Russian IT services market, the geopolitical situation and prospects for development in the future. The author provides information based on the dynamics of the development of key functional blocks of enterprise management systems, describes the structure of the most popular solutions, in addition, the possibilities and requirements for systems from the business side. As part of the comparative analysis, the strengths and weaknesses of the available enterprise resource planning systems, such as: 1C:ERP2, SAP, Odoo, Galaxy, Compass and Sail, including description of functional blocks, integration processes, features, availability, security, updating and technical support, user interface usage and most importantly taking into account the specific features of the food industry, a list of goals that should be covered by the capabilities of the system is defined. In parallel with the overview of the general functions and features of the systems, the issues of economic efficiency and economic benefits from the food industry enterprise management system usage are took into account. The author described the main stages of the implementation of these systems, with explanations for each stage, issues of data security, reporting, processes and workflow. In addition to a technical description of processes and technical characteristics, the author will present statistical data on the advantages of enterprise resource planning system usage in the context of economic and production indicators, examples of managerial decision-making based on data received and processed by the system. Based on the key business indicators, both economic and production and logistics, the effectiveness of the use of industrial enterprise management systems in the food industry will be proved.

Does Usage of ERP Systems in Biotechnology Firms Improve their Financial Performance? Role of Business Model Innovation and Top Management Support.

The Enterprise Resource Planning (ERP) system’s role in managing business processes has become more pronounced with time. The study aimed to assess whether using an ERP system impacts the performance of biotechnologies firms (FP). The study undertook Business Model Innovation (BMI) and Top Management Support (TMS) as mediators. Data was collected from managers in Biotechnology companies in Malaysia through purposive sampling. A sample of 276 respondents was analyzed using confirmatory factor analysis and structural equation modeling for evaluating the model fitness and structural linkages. The results showed no significant association between the ERP system and FP. Nevertheless, it was found that BMI and TMS significantly mediate the relationship between ERP systems and FP. The findings of the study have added empirical evidence to the existing literature on ERP systems. They are useful in helping managers and decision-makers in organizations to take the necessary steps to implement and use ERP systems. Business model innovation and top management support are important practices in using ERP systems to boost financial performance.

Uticaj sistema za planiranje resursa na ishode poslovnih procesa u turističkim kompanijama

Enterprise Resource Planning (ERP) is a system that allows managers to predict, plan, control, measure and analyze all resources within the business system. Such systems help companies improve their business, allowing them to create a single database for the realization of various business processes among different areas, such as production, finance, supply chain management, human resources, customer relationship management. Accordingly, the aim of this study is to test the relationship between the use of ERP and business process outcomes in tourism companies. Based on the DeLone and McLean (D&M) theoretical model, the paper identifies the key factors for the successful implementation of ERP systems in tourism companies. Research results show that ERP system quality, ERP information quality, ERP service quality, and external pressures positively influence the perceived usefulness and satisfaction of ERP system users. The organization factor, top management support, perceived usefulness and satisfaction of ERP system users have a positive effect on the outcomes of business processes.

The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry

Enterprise resource planning (ERP) systems have a major impact on the functioning of organizations and the development of business strategy. However, one of the main reasons that cause failure in ERP implementations to achieve the expected benefits is that the system is not fully accepted by end users. User rejection of the system is the second reason after time and budget overrun, while the fourth barrier to ERP post-implementation. Most studies have focused on ERP adoption and installation while neglecting post-implementation evaluation, which omits insights into the priority of ERP systems and CSFs from the stance of ERP users. Therefore, this study identified factors that led to user acceptance of the use of ERP systems at both implementation and post-implementation stages (after installation). In addition, this study assessed the interrelationship between the factors and the most influential factors toward user acceptance. A survey was conducted among pioneers of the food industry in Saudi Arabia, which included 144 ERP system users from assembly and manufacturing, accounts, human resources, warehouse, and sales departments. The descriptive-analytical approach was deployed in this study. As a result, project management, top management support, and user training had significant impacts on the efficacy of ERP system implementation. On the contrary, support for technological changes in new software and hardware, managing changes in systems, procedures, and work steps already in place within the organization, as well as user interfaces and custom code, displayed a direct impact on user acceptance of ERP systems post-implementation. This study is the first research that provides a rating of CSFs from the perspective of its users in Saudi Arabia. It also enables decision makers of food industries to better assess the project risks, implement risk-mitigation methods, create appropriate intervention techniques to discover the strengths and limitations of the ERP users, and value the “best of fit” solutions over “best practice” solutions when determining the most appropriate option for food industries.

Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP

Enterprise resource planning (ERP) is critical to an organization’s success. However, the factors that contribute to the success and usage of these ERP systems have received little attention. This study developed and validation of an improved DeLone-McLean IS success model. Additionally, we examined the factors which influence ERP system usage, employee satisfaction, information quality, service quality, and system quality, as well as the factors that influence the system’s overall success. The proposed model is based on a mixed-methods case study (MM-CS). The results show that the proposed model significantly measures the success of an ERP system. The organizational climate, the information quality, the system quality, and the service quality all have an impact on the usage of an ERP system. The proposed model also shows that the use of an ERP system, training and learning, and the three information (IS) quality constructs are all significant predictors of user satisfaction. The results also indicate that gender and years of ICT use on the path of ERP users have a moderating effect on the relationship between teamwork & support and use.

Application of Factors and Moderation Analysis on Enterprise Resource Planning System Usage in the Middle East

Organizations make substantial investments in implementing enterprise resource planning (ERP) systems to improve the efficiency and utilization of ERP systems. This study examined the factors influencing and moderating the use of ERP systems. The research variables' hypothetical relationships and moderation analysis were examined through factor analysis and partial least squares structural equation modeling. This study suggests that specific factors significantly influence and moderate the employees' system use. The research results could serve as a reference for vendors when planning the implementation of an ERP system.

ERP system usage effect on organisational performance: The impact of performance tuning and post implementation changes

With an emphasis on performance tuning and post-implementation modifications, this study examines how ERP system usage affects organisational performance. Modern company operations cannot function without Enterprise Resource Planning (ERP) solutions, which provide improved data management capabilities and expedite procedures. The amount of usage, optimisation through performance tuning, and flexibility to post-implementation changes are some of the elements that determine their influence on organisational performance. This study delves into the link between ERP system usage and organisational performance, specifically looking at how performance tuning and post-implementation adjustments impact efficiency, productivity, and competitiveness. It does this through a thorough literature review and empirical analysis. The results shed light on the dynamics of ERP systems and provide useful information for practitioners who want to get the most out of ERP projects.

Digital collaboration within the supply chain: unlocking the hidden lean potential

Collaboration in a supply chain plays an important role for manufacturing companies that are simultaneously implementing lean and running enterprise resource planning (ERP) systems. This research aims to discover whether the usage of ERP at a supply chain level can boost internal hidden lean potential. Empirical data were obtained from three manufacturing cases in Sweden. The results show that ERP technology usage has a significant impact on discovering hidden lean potential of three types: unlocked hidden lean potential in an unconnected ERP system, unlocked hidden lean potential in a connected ERP system, and unlocked hidden lean potential in a shared ERP system. The findings indicate manufacturers should devote more effort to ensuring active usage of ERP systems internally as well as externally with their customers and suppliers. The transparency and collaboration provided by an ERP system will help these companies become leaner.

Machine learning application for support for automated control systems users

The article presents the results of the analysis of determining the possibility of Machine Learning (ML) using for solving the problems of incident classification of users on the example of enterprise resource planning (ERP) systems of JSC Russian Railways and choosing a rational method for solving this problem. The presented problem is a special case of the Natural Language Processing Problem (NLP) with the use of neural networks. The article covers findings of classification of user queries: binary and multi class, based on semantic analysis. In 2018, 1.4 million incidents were reported from users of ERP systems, only 25% of them are suitable for ML applications. Resolving other incidents requires the participation of a support specialist. Implementation of the software will reduce the waiting time for incident processing by 64% of the average. This will increase staff productivity by 5-7%. This paper explicitly proves that using convolutional neural networks for user incident classification problem has high potential in JSC Russian Railways.

Job satisfaction of users in enterprise resource planning system environment- the case of Vietnam

In the context that the use of enterprise resource planning (ERP) system becomes more and more popular, this study seeks to investigate the relationship between task-technology fit (TTF) and job satisfaction to provide an additional evidence for evaluating the success of ERP application. Data was collected from a survey on 225 users of ERP systems in enterprises in Vietnam. The results from PLS analysis revealed that TTF is positively correlated with job satisfaction in an ERP environment. This study provides empirical evidence for the application of background theories including TTF and information systems success by DeLone and McLean. In addition, the results also added to the literature the success of ERP, in particular the job satisfaction of ERP users. On the basis of these results, businesses can plan to apply ERP to increase the job satisfaction, thereby increasing the likelihood of success in ERP application. At the same time, ERP vendors and implementers can provide better advice and support for their customers.

The influence of ERP system usage on agile capabilities

PurposeSynthesising theories of enterprise resource planning (ERP), psychological empowerment and agile capabilities, the purpose of this paper is to build and test a novel theoretical model linking ERP system usage with agile capabilities via users’ psychological empowerment in Jordanian commercial banks.Design/methodology/approachA questionnaire was developed to collect the relevant data based on the extant literature. The population of this study consisted of all ERP system users working at Jordanian commercial banks in Amman City. The questionnaire was circulated to a purposive sample of actual users of ERP systems for two reasons. First, it was not possible to obtain a list of actual ERP users in each bank, for security and privacy reasons. Second, actual users of ERP systems are the most relevant source of information.FindingsThe results revealed that ERP system usage has a significant positive impact on both agile capabilities and users’ psychological empowerment. The results also showed that users’ psychological empowerment has a significant positive impact on agile capabilities. In addition, the results provide empirical evidence that users’ psychological empowerment plays a mediating role between ERP system usage and all agile capabilities except responsiveness. Furthermore, by adding users’ psychological empowerment to the original research model, the study demonstrates a good predictive relevance for agile capabilities.Research limitations/implicationsThe study only focuses on Jordanian commercial banks; it is a cross-sectional study; and the study data were subjective, reflecting respondents’ opinion on specific time.Practical implicationsPractitioners struggle to ensure high levels of ERP usage by target users, to achieve implementation success and to achieve expected benefits. More often, practitioners have focused on the ERP system project team, vendors and technical issues, but have ignored the human side of the implementation process. Hence, they have failed to acknowledge the role of psychological empowerment in ERP system acceptance and success. Practitioners are advised to promote the ERP system as a facilitation and empowerment tool for users rather than a means of surveillance and control. Moreover, practitioners can avoid high rates of ERP failure in the adoption and post-adoption stages by changing the aim of the ERP system introduction from increasing efficiency and visibility to enhancing users’ psychological empowerment. Practitioners can leverage agile capabilities to respond to changes in the business environment by ensuring healthy psychological empowerment for all ERP users to use the system to its full capacity and to exchange information between functional units in real time. Practitioners must ensure users’ psychological readiness to use the system before the system goes live.Originality/valueThe study developed and tested a new research model using the SmartPLS approach in a novel context.

ICT dan Kinerja Organisasi : Peran Mediasi Inovasi

The purpose of this study was to find out how Information and Comunications Technology is influenced by innovations that become intervenig variable to organizational performance. Data from this study were obtained 70 questionnaires were distributed to employees of the Enterprise Resource Planning system users who work in PT. Housing Development, Tbk, which is one of the companies ERP users in Indonesia. Knowledge and skills variables affect the performance of the organization, while the source of information and infrastructure has no effect on organizational performance. The effect of innovation in mediating knowledge and skills and the source of information on company performance is partial mediation because the VAF values ??are in the range> 30 - <70. In addition, the innovation in mediating infrastructure for organizational performance is full mediation because the VAF values ??are in the range> 70. Limitations of this research is to only use one company as research samples, making it less able to generalize the findings.
 Keywords : ICT, Organizational Performance, Innovation.

Training effectiveness in an enterprise resource planning system environment

Purpose This study aims to examine the link between supervisor support, transfer motivation and post-training usage of enterprise resource planning (ERP) systems. The study tested the influence of supervisor support and transfer motivation on training transfer in a complex information systems environment. Second, the study tested the mediating effect of transfer motivation in the relationship between supervisor support and training transfer. Design/methodology/approach An online survey method was used to collect data from 170 ERP system users, who had previously attended ERP system training. The descriptive analysis was conducted with SPSS version 24, while Hayes Process Macro was used to test the research model and the mediation analysis. Findings The findings from this study showed that supervisor support and transfer motivation positively influence training transfer. The additional result also confirmed that transfer motivation mediates the relationship between supervisor support and training transfer. Research limitations/implications The study contributes to training theory by specifically analysing the interactions among supervisor support, transfer motivation and training transfer in a complex information system environment. One of the limitations of this study is the cross-sectional design adopted; future studies could improve by using multiple sources of data collection. Practical implications The study highlights the importance of social exchanges in an ERP transfer environment. Originality/value This paper provides a better understanding of the influences of supervisor support and transfer motivation on the transfer of hard skills in a complex environment.

ERP Sand Clock Barriers and Antecedents Model: From the Lens of Task Technology Fit Theory

The deployment of Enterprise Resource Planning (ERP) systems worldwide has become an evidence of the unprecedented movement towards integration of information technologies. The importance of continuance usage during the post implementation stage should not be neglected as to secure an optimal advantages offered by ERP system, that is achieved through minimizing ERP system usage barriers. As such, successful implementation of an ERP system does not necessarily guarantee that the system will be comprehensively used or accepted by users of the system. ERP benefits can only be realised and sustained if users continue to have favourable experiences in using the system. While many previous studies have examined ERP system during the implementation phase, only a few have revealed barriers to ERP usage as well its antecedent factors during the post-implementation phase. The purpose of this paper is to determine ERP system usage barriers and unearth the root causes to the barriers. To achieve the aim, this research was guided by the ‘soft-positivism’ paradigm, a paradigm that combines elements of positivism and interpretivism. By using this paradigm, the investigator brought certain prior expectations to the data analysis which are consistent with positivist research and which also build rich explanations from the data, consistent with the interpretive assumption. Based upon the lens of Task Technology Fit theory, this study adopts a qualitative method using multiple case studies. Three Malaysian organisations that had implemented ERP were investigated by conducting 30 semi–structured interviews and reviewing archival records and documents. The interviews were guided by the research objectives. Data were analysed by using open and thematic coding.The finding indicated four major areas of ERP usage problems: system, data, and technical infrastructure and interface problems. Besides that, several antecedent factors to the problems were identified. These factors fall into four major categories: organisation, user, task and technology, and include lack of support from either external or internal expertise, lack of individual strength and limited technology affordance. The outcome of this study was encapsulated in the form of the ERP Sand Clock Barriers and Antecedents Model.The paper contributes to post-implementation ERP system literature by stressing the complex relationships between usage barriers and antecedent factors. By identifying the underlying causes of SAP usage barriers, it could become the motivating factor for individual users to undertake reflective feedback and to achieve extended use of the implemented ERP system.

An Exploration of Critical Success Factors for Enterprise Resource Planning System Implementation

Enterprise resource planning System (ERPS) is a standout amongst the most complicated frame-works in data framework field. Its usage is exorbitant and more confounded. Also, vast numbers of ERPS usage have been unsuccessful. Hence, the critical success factors (CSFs) of ERPS execution still are among the most critical research zone throughout the years with a specific end goal to conquer the issue of fizzled ERPS usage. Consequently, this paper summarizes the earlier efforts to collect these CSFs and evaluating them through a literature review. Our work proposed to move back to the first meaning of CSFs of ERPS execution with a specific end goal to locate the common factors that have similar importance and after that, maintaining a strategic distance from the issue of making a perplex of them. What is more is that this paper proposes an examination zone to explain those CSFs profoundly by considering numerous factors like tracking CSFs of ERPS execution over the time, technology evolution, and qualities of the nations.

ERP Sand Clock Barriers and Antecedents Model: From the Lens of Task Technology Fit Theory.

The deployment of Enterprise Resource Planning (ERP) systems worldwide has become an evidence of the unprecedented movement towards integration of information technologies. The importance of continuance usage during the post implementation stage should not be neglected as to secure an optimal advantages offered by ERP system, that is achieved through minimizing ERP system usage barriers. As such, successful implementation of an ERP system does not necessarily guarantee that the system will be comprehensively used or accepted by users of the system. ERP benefits can only be realised and sustained if users continue to have favourable experiences in using the system. While many previous studies have examined ERP system during the implementation phase, only a few have revealed barriers to ERP usage as well its antecedent factors during the post-implementation phase. The purpose of this paper is to determine ERP system usage barriers and unearth the root causes to the barriers. To achieve the aim, this research was guided by the ‘soft-positivism’ paradigm, a paradigm that combines elements of positivism and interpretivism. By using this paradigm, the investigator brought certain prior expectations to the data analysis which are consistent with positivist research and which also build rich explanations from the data, consistent with the interpretive assumption. Based upon the lens of Task Technology Fit theory, this study adopts a qualitative method using multiple case studies. Three Malaysian organisations that had implemented ERP were investigated by conducting 30 semi–structured interviews and reviewing archival records and documents. The interviews were guided by the research objectives. Data were analysed by using open and thematic coding.The finding indicated four major areas of ERP usage problems: system, data, and technical infrastructure and interface problems. Besides that, several antecedent factors to the problems were identified. These factors fall into four major categories: organisation, user, task and technology, and include lack of support from either external or internal expertise, lack of individual strength and limited technology affordance. The outcome of this study was encapsulated in the form of the ERP Sand Clock Barriers and Antecedents Model.The paper contributes to post-implementation ERP system literature by stressing the complex relationships between usage barriers and antecedent factors. By identifying the underlying causes of SAP usage barriers, it could become the motivating factor for individual users to undertake reflective feedback and to achieve extended use of the implemented ERP system.

The Balanced Scorecard Approach to Assess the Influence of ERPS and SCM Usage with Strategic Alignment as a Moderator

The purpose of this research was to examine whether the Enterprise Resource Planning System (ERPS) usage by Indonesian companies affected the firm performance based on the balanced scorecard approach directly or moderated by strategic alignment. This research also assessed the performance between companies that applied ERPS with Supply Chain Management (SCM) and the companies applying ERPS without SCM. Data collection was conducted from October 2010 to April 2011 using questionnaires sent to respondents by e-mail and directly to the company. The sampling method used was convenience sampling by visiting companies in the survey. The final number of samples were 63 companies. Data analysis was conducted by using Structural Equation Model (SEM). The results show that ERPS usage directly affects firm performance as measured by the balanced scorecard that includes financial perspective, customer perspective, internal process perspective, and learning and growth perspectives. Moreover, the strategic alignment has been proven as a moderating variable in the relationship between ERPS usage and the firm performance. Finally, the modules addition such as SCM significantly affects the firm performance.

A framework for knowledge sharing in ERP system usage in small and medium enterprises: a preliminary review

Enterprise resource planning (ERP) system, a comprehensive integrated system, has been increasingly utilised in majority of organisations. Its success is noted in some organisations while in others, its failure is a topic for discussion. It is thus important to examine the way ERP system used in the context of organisations. Hence, knowledge sharing is key factor for success of ERP system usage. In this study, a framework of knowledge sharing for ERP system users in small and medium-sized enterprises (SMEs) is proposed. A thorough review of literature stresses on the factors that contribute to successful knowledge sharing. These are organisational, social capital, individual and IT-related factors. On the basis of such a review, the study's conceptual model was proposed comprising of four main constructs, which are organisational, social capital, individual and technological factors. It is recommended that future studies should conduct on the validity of the proposed conceptual model.