Employees In Banking Sector Research Articles

Moving toward Bank 4.0 in India: a qualitative thematic analysis and future research agenda

Purpose The banking sector is more revolutionized than ever, with advanced technologies driving a seismic change in the financial industry. This study aims to understand how digital technologies influence banking sector employees and their perception of working in an era of Banking 4.0. Design/methodology/approach This study incorporated qualitative analysis to gain different insights from diverse respondents from banking industries. A purposive sampling method was adopted, and semistructured interviews were conducted, taking a sample of 72 respondents. All the transcripts were then analyzed using NVivo. Findings The findings focus on challenges related to understanding technology phenomena, managing changes, infrastructure, skills, competitiveness and regulatory mechanisms. This is further followed by the favorable impact of Banking 4.0 on employees and future avenues, such as innovation in financial services, work productivity, career opportunities and change management, banking 4.0 and banking 5.0, and banking 4.0 management strategies identified as the significant findings. Practical implications This study provides guidelines for Banking 4.0 provision strategy and conceptual reference toward the development of Banking 4.0. It also supports the Enhanced Access and Service Excellence 4.0 program, driven by the Indian Bank’s Association, to focus more on digitization, automation and data analytics. Originality/value The novelty of this research provides a qualitative hierarchy of significant challenges, favorable impacts and future research avenues of Banking 4.0 in the Indian banking sector.

Retaining Employees in Indian Private Banking Sector

The Indian banking industry is growing fast and needs talented workers. One of the biggest challenges for banks is recruiting and retaining staff. India's private banks are witnessing a spike in attrition rates, especially among younger, frontline staff. Research on retention strategies and banking industry factors is scarce for private banks. Employee retention strategies in select private banks in greater are studied. HDFC and ICICI banks are among the top five private banks surveyed. It identifies the retention factors and processes that influence employees' decisions to stay with the bank, analyses the similarities in retention strategies across select private banks, groups the banks by similarities, and interprets the relationship between demographics and satisfaction with banks' retention efforts. Descriptive statistics and single proportion test, ANOVA, Chi-square, Rank sum method, Post Hoc test, and paired comparison are used to analyse primary data. Salary, training and development, bonuses, workplace relations, and Medi-claim benefits influence private sector bank employees' decisions to stay. Bank employees expect rewards for their work, reasonable goals, and better communication to stay motivated and work there.

Impact of somatic complaints on the mental health of bank sector employees: An empirical study

Somatic complaints refer to bodily symptoms that people encounter that don't have obvious biological origins, such as headaches, digestive issues, and musculoskeletal discomfort. There is a scarcity of research explicitly concentrating on the banking industry, despite prior studies looking at the connection between somatic symptoms and mental health in a variety of professional circumstances. This study explores somatic symptoms' impact on banking sector employees' mental health. The research initiative intends to collect quantitative data through questionnaires using a mixed methods approach to determine the incidence and severity of somatic symptoms experienced by bank personnel. Questionnaires (n=196) were distributed amongst different public and private banks of Southern Punjab. The data was analyzed using a reliability test, linear regression model, and correlation to find the relation between somatic complaints and mental health issues. The results show that there is a positive relationship between somatic complaints and mental health issues, i.e., a person having somatic complaints will also suffer from mental health issues, hence, satisfies the research hypothesis. Moreover, according to the study, greater levels of somatic complaints among workers in the banking industry are correlated with higher levels of stress, anxiety, and depression. The association between somatic symptoms and mental health was also examined with respect to potential moderating factors such as company culture, workload, and job satisfaction. In a nutshell, enhancing an employee's psychological health may benefit their work happiness, productivity, and overall organizational performance.

Creative efforts in banking services: a moderated mediation analysis of perceived organizational obstruction and knowledge sharing behavior

PurposeDrawing on broaden and build theory and the job demands–resources (JD–R) perspective, this study aims to test a moderated mediation model to explain the mediating effect of knowledge sharing behavior and the moderating role of perceived organizational obstruction on the dynamics of work engagement and creative effort.Design/methodology/approachData from 497 banking service employees constitute the sample of the study, and PROCESS macro in Statistical Package for the Social Sciences (SPSS) was used to test the hypotheses.FindingsThe positive impact of work engagement on creative effort is mediated by knowledge sharing behavior and the direct effect of work engagement on creative effort and the mediating effect of knowledge sharing behavior are contingent on perceived organizational obstruction. These effects were weaker for employees who experienced high perceived organizational obstruction.Originality/valueThis work unfolds how and when work engagement impacts the creative efforts of banking sector employees, highlighting when engaged work matters the most. It provides bidirectional richness at the intersection of knowledge management and creativity literature by focusing on the banking industry of a developing country.

Determining the intention of new recruits to quit or stay in the organisation: An empirical study on private sector bank employees of India

Determining the intention of new recruits to quit or stay in the organisation: An empirical study on private sector bank employees of India

A study of stress Management practices on public and private sector Bank Employees

A study of stress Management practices on public and private sector Bank Employees

BANKING SECTOR EFFORTS TO CONTAINMENT/ DAMAGE LIMITATION OF COVID-19 CRISIS AS A PREDICTIVE FACTOR IN THE ABILITY TO RECOVERY OF SMES IN JORDANIAN

Objective: The research aims to identify the efforts made by the banking sector to contain the damages caused by the COVID-19 in all its aspects (situation assessment and analysis, and crisis intervention) from the banking sector employees’ perspective. The research also aims to identify the role of the banking sector's efforts in containing the COVID-19 crisis damages on predicting the ability of Jordanian SMEs to recover their activity.
 
 Methodology: The research population consisted of two sub-populations; the first consists a cluster sample was taken from Jordanian banks branch managers, all employees in the risk departments, and employees responsible for credit operations in (Bank of Jordan and the Islamic International Arab Bank), The second subpopulation consists of all SMEs’ owners, 24,000 enterprises in the Northern, Central, and Southern regions of Jordan.
 
 Findings: The study found that there is a positive and statistically significant impact of the banking sector's efforts to contain COVID-19 crisis damage in its dimensions (efforts to assess and analyze the situation and efforts to intervene in the crisis) on the ability of SMEs to recover their activity. The results showed that SMEs suffer from an unprecedented shock and depression in the absence of financial assistance and facilities from the banking sector.
 
 Conclusion: The responses showed (73.33%) of project owners indicated that banks and lenders did not provide any credit facilities.

IMPACT OF WORK FROM HOME POLICY IN THE BANKING SECTOR ON EMPLOYEE PERFORMANCE AND MOTIVATION

The pandemic that is still continuing has made several business actors carry out various kinds of policy innovations so that their business continues to run, one of which is the implementation of Work From Home as one of the solutions. This is no exception in the banking sector whose services have switched to online, making employees change their habits at work who used to do their work offline now have to work at home to provide maximum service to the community. In addition to measuring the impact of Work From Home on employee performance, the research also examines the extent of employee motivation when they carry out Work From Home regulations in their offices. The research uses quantitative research methods which are also supported by various supporting literature reviews. The analysis tool in this study uses path analysis with SmartPLS 3.0 software. Respondents in this study were banking sector employees in the East Java region. The results showed that Work From Home has an effect on performance and Work Form Home is significant to worker motivation. Research is also supported by data based on viewer that has been done.

The CSR perspective: Interplay of technological innovation, ethical leadership and government regulations for sustainable financial performance.

The financial performance of Chinese public and private sector banks is changing over time. There is no stability in the financial performance of Chinese banks which hurts businesses and the market. The purpose of current research was to determine the influence of corporate social responsibility (CSR) on driving the sustainable financial performance of Chinese banks. From methodological perspective, data was collected from 329 banking sector employees from China to partial least square-structural equation model (PLS-SEM) is employed for data analysis. The research used SPSS 24 and Smart PLS 4 as statistical analysis tools. This research confirmed that achieving sustainability in financial performance for Chinese banks can be achieved with CSR influenced by technological innovation, ethical leadership, and government regulations. This research has statistically confirmed that transformational leadership leading to CSR with technological innovation, ethical leadership, and government regulations can make significant improvements in financial performance. The framework developed by current research is a novel contribution to the literature. The findings of this research improve the literature on the banking sector and advanced performance. Furthermore, this research has highlighted significant ways that can help the banking sector employees to improve their financial performance with sustainability.

Pengaruh Persepsi Praktik HRM terhadap Kesuksesan Karir Melalui Kemampuan Kerja Serta Perilaku Kewargaan Organisasi (OCB)

Every company needs quality human resources so that their work and work produce the best results. Therefore, the company must involve factors that can influence its attitude, namely with the HRM practices provided, in the end it will have a strong influence in increasing its capabilities including the behavior of organizational members to achieve individual career success. The purpose of this study was to see the effect of HRM practices associated with employees' perceptions of career success through employability and civic organizational behavior as mediating variables. This study used a purposive sampling approach involving 160 respondents who are permanent employees of the private banking sector in DKI Jakarta and Tangerang. Data were analyzed using Structural Equation Model (SEM) with SmartPLS 3.0. Some of the findings in this study are that perceptions of HRM practices have an effect on work ability and organizational citizenship behavior, while career success has no effect. Other findings prove that Work Ability and Organizational Citizen Behavior have a mediating role in the relationship between HRM Practices and Career Success. These results are expected to provide an overview of how a stage from start to towards a better career in order to be able to increase income and carry out self-development in the work environment.
 Keywords: Perceptions of HRM Practices, Employability, Organizational Citizenship Behavior, Career Success

A study on the role of emotional intelligence on engagement of public sector bank employees

A study on the role of emotional intelligence on engagement of public sector bank employees

CORPORATE GOVERNANCE AND FIRM PERFORMANCE: EVIDENCE FROM THE NIGERIAN BANKING SECTOR

This study investigates the extent to which corporate governance (Corporate governance was captured by board diversity) influences the banking sector performance in Nigeria (Performance was captured by market share and employees’ satisfaction). The survey design was used in the study, which involved administering structured questionnaires to management staff at three Nigerian banks. Two hypotheses were developed and evaluated based on the study's objectives. The research was done by using information gathered from chosen employees of three Nigerian banks. The study used charts to analyse the demographic data, and regression analysis was used to test the hypothesis using SPSS version 25. The findings reveal that board diversity significantly influence market share of the Nigerian banking sector. The R-Square indicates that 40.8% change in market share is accounted for by board diversity. Furthermore, the findings from the test of the second hypothesis indicate that board diversity significantly influences employees’ satisfaction of the Nigerian banking sector. The R-Square indicates that 61.1% change in employees’ satisfaction is accounted for by board diversity. One can conclude that board diversity is an important determinant of the banking sector market share and employees’ satisfaction. Therefore, it is recommended that Nigerian banks should strive towards having a diversified board, which cut across ethnic groups, race and gender. The regulator (Central Bank of Nigeria) should put policies in place that will emphasize the diversity of banks’ board

Impact of Work Life Balance on Organizational Commitment: Exploring the Role of Generation Differences and Supervisor Support

Academicians and Practitioners are giving lots of attention to the implications of work life balance and organizational commitment. Different studies suggest that there is a need to decide the mediating relationship of supervisor support within the framework that has been carried out in this study. Likewise, earlier literature suggests that there is need to investigate the effect of generation diversity should be studied on relationship of work life balance and organization commitment that has also been done in this study. The purpose of this study is to decide the influence of work life balance on organizational commitment through mediating effect of Supervisor Support. This study decides the feeling of different generations about Work life balance, Supervisor Support and Organizational Commitment. The study analyzes 360 employees of banking sector in Pakistan using Stratified random Sampling. In terms of implication this study helps in deciding the need to manage different generations and supervisor support to increase commitment level with their organization. This Study has been done in different banks, including United Bank of Limited, Zarai Taraqiati bank of limited, Faisal bank, National bank of Pakistan and Bank of Punjab there could be study done in some other banks and this study could be done in other sectors like education, medical sector. This study could be longitudinal for deciding all aspects, works and values of different generations within the context of Pakistan.

Impact of Human Intelligence on Organizational Outcomes: The Moderating Role of Machine Intelligence

This study aims to assess the collective impact of human and machine intelligence on the organizational performance of banking sector employees. A quantitative, deductive research approach is applied to this research. Data is collected through non-probability, and convenience sampling techniques and the selected sample size was 351 for this PLS-SEM (structural equation modeling) was used for data analysis through SMART PLS. The research indicates that EI and CQ influence employee performance. However, the study highlights a minimal moderating effect of employee AI capability in their interactions with customers. In Pakistan, enhancing employee commitment to improving customer experience is essential. This can be achieved by connecting customer feedback to how employees provide services. This connection can substantially improve AI capabilities and overall service quality, particularly in terms of external service performance and organizational outcomes. The definition of emotional and cultural attributes varies from respondent to respondent. Time limitation was also another factor while conducting this research. The data is collected only by Karachi-based banking employees in this way the findings are limited to location. The study emphasizes the paramount of EI on organizational performance internal or external so, to gain competitiveness there is a need to strengthen the EI of employees by involving them in the communication and decision-making process of the organization.

Эргономическое обеспечение разработки системы аттестации руководителей, специалистов и служащих в банковской сфере

The article proposes a procedure for ergonomic support of improving the certification system of the banking sector employees, which is based on a differentiated psychological expert justification of the significance of professionally important qualities of applicants for leadership positions. The author’s model for assessing the managerial abilities of the bank’s employees is developed. An evaluation sheet is proposed for the diagnosis of specialists and employees’ professionally important qualities, taking into account occupational and personal competencies, considering significant weight coefficients. An example of empirical approbation of the developed qualimetric model is given.

Impact of motivational factors and green behaviors on employee environmental performance

With the emergence of a green environment and green business, the banking sector has also enforced green practices. This study aims to explore the impact of motivational factors and green behaviors on the environmental performance of banking sector employees. This is a quantitative study and data has been collected through a cross-sectional survey of the questionnaire in the banking sector. 300 questionnaires were distributed to the bank employees. PLS-SEM was used to find the statistical results. The study finds a positive impact of Extrinsic motivation and Intrinsic motivation on Employee Environmental Performance, the mediating effect of Task-related Green Behaviors was also found to be positive. The study does not support the effect of Voluntary Green Behaviors on Employee Environment Performance and its mediating effect was also not supported. The study findings and deep knowledge of the impact of motivational and behavioral employee environmental performance on banking sector employees have provided new directions for researchers and policymakers. This study will help the policymakers in strategically developing rewarding policies for the employees that would definitely create a positive impact on performance. The results of the study have provided empirical confirmation of employees’ motivational needs and their impact on green behaviors that collectively impact employee environmental performance.

Evaluation of the performance of the internal audit function in Libyan banks: A study on Libyan commercial banks.

This study aimed to evaluate the performance of the internal audit function in Libyan banks and to explore the role of demographic information in determining this evaluation. It provides an insightful look into the performance and this relationship through the opinions of the respondents. The study utilized a quantitative descriptive-analytical approach to collect data and answer the posed questions. The study population consisted of employees in the Libyan commercial banking sector. The study distributed 350 questionnaires to Libyan banks, and after about three weeks, 345 were collected, of which 333 were valid for analysis. Survey results indicated that respondents largely agreed that the performance of the internal audit function was high, as most scores were rated high. However, there were some items that respondents indicated as average, meaning they did not agree with their content. Hence, it should be noted that internal auditing should provide recommendations to improve the internal control system when necessary, tables of committee meeting agendas and related key information should be circulated before meetings, and the audit committee should monitor the selection of accounting policies and principles. The study also revealed that there was no statistically significant effect of demographic information on the evaluation of the performance of the internal auditor, with the exception of the age variable. Thus, the study recommends addressing the challenges faced in adopting the International Financial Reporting Standards (IFRS) by providing a high-quality set of internationally recognized accounting standards that achieve transparency, accountability, and efficiency for financial markets worldwide.

Эргономическое обеспечение разработки системы аттестации руководителей, специалистов и служащих в банковской сфере

The article proposes a procedure for ergonomic support of improving the certification system of the banking sector employees, which is based on a differentiated psychological expert justification of the significance of professionally important qualities of applicants for leadership positions. The author’s model for assessing the managerial abilities of the bank’s employees is developed. An evaluation sheet is proposed for the diagnosis of specialists and employees’ professionally important qualities, taking into account occupational and personal competencies, considering significant weight coefficients. An example of empirical approbation of the developed qualimetric model is given.

Job Satisfaction of Employees in Public & Private Sector Banks of Surat with Special Reference to BOB and HDFC

. The main objective of present study is to compare the level of job satisfaction between public sector and private sector bank employees. Total 100 employees are selected 50 public sector employees from 5 branches and 50 private sector employees from 5 branches. Efficient managerial personnel and maintaining higher job satisfaction level in banks determine not only the performance of the banks but also affects the growth and performance of the entire economy. The present study makes an effort to study the job satisfaction level among employees of selected private and public sector banks in surat.

Comparative Analysis of QWL and Organizational Commitment among selected Public and Private Sector Banks in Karnataka, India

Two of the most important psychological phenomenon that affects an organization’s survival and growth are quality of work life and organizational commitment. The primary objective of this research study is to examine the association between quality of work life and organizational commitment and also to make a comparative analysis of quality of work life and organizational commitment between public and private sector bank employees. To conduct this research, the researcher has used stratified random sampling technique. The required information was collected from 322 people employed in public and private sector banks in and around Mysore and Bangalore city. A structured questionnaire was prepared by considering standard components of quality of work life and organizational commitment. The factors for Quality of work life considered for the study were adequate and fair compensation, use of capacities at work, social integration, occupied space by work in life, work condition, opportunities at work, constitutionalizing at work and social relevance and importance of work. Similarly, the dimensions of Organizational commitment were affective, continuance and normative component. The collected information was then subjected to pearson’s correlation to examine the association between quality of work life and organizational commitment. Descriptive and inferential statistics were used to make a comparison between public and private sector bank employees. Results of the analysis revealed that the factors of quality of work life had a positive and significant relationship with the dimensions of organizational commitment. The results also indicated that there was no significant difference in the commitment of employees working in public and private sector banks. However, difference was seen only with adequate and fair compensation and use of capacities among public and private sector banks.