Employee Expertise Research Articles

Manajerial Keuangan dalam Pengelolaan Pajak berlandaskan Sistem Informasi Akuntansi pada Perusahaan Swasta di Semarang

This study analyzes financial management in a private company in Semarang through information management systems in payroll administration. The data were divided into five categories: general, finance, accounting, sales administration, and accounting. The analysis method used was information system analysis with five steps, including monitoring, business processes, task delegation, independent verification, and capture procedures. The business process involves several entities in the application of VAT, Income Tax Article 21, and Income Tax Article 23. The delegation of tasks is considered ineffective because the number of employees is not proportional to the volume of work, which has a negative impact on the company's revenue. Supervision is carried out by the payroll department to ensure data accuracy. Supporting factors for the use of information management systems include information technology, user-friendly systems, top management support, and employee expertise. Conversely, inhibiting factors include lack of funds, declining number of tax employees, and ineffective division of tasks. An independence verification process was also conducted to ensure compliance with the prevailing tax laws in Indonesia.

New Thoughts on Research Framework for Integrating Leader Voice-Taking Behavior: A Literature Review Based Study

Objective: The purpose of this study is to conduct a relatively comprehensive literature review with leader voice-taking behavior as the core dimension in order to construct a logical quantitative research framework for studying organizational innovation in the hospitality industry. Theoretical Framework: The framework can be used to guide the optimization of management processes in Chinese hospitality industry, especially in response to corporate innovation problems caused by leaders who do not pay attention to the voices of their front-line employees (FLEs). Method: This study used a theoretical integration of a conventional review of literature textual research, drawing on persuasion theory, social information processing theory, and affective event theory to explain a model of leader voice-taking behavior. Results and Discussion: The findings of this paper more systematically integrates the logical relationships between the dimensions related to leader voice-taking behavior, including message factors (promotive voice, prohibitive voice, issue importance, voice directness), source factors (employee’s voice efficacy, value congruence, employee loyalty, employee expertise) and context factors (diversity, LMX) as predictable antecedents of leader voice-taking behavior. On the other hand, FOCC and affective factors (positive emotions, relational energy) are potentially mediating the relationship between leader discourse behavior and service innovation in FLEs. Research Implications: This study provides theoretical support for leadership-employee related behavioral theories, emphasizes the role of voice-taking behavior in corporate innovation, and is instructive for quantitative analysis of Chinese hospitality industry related to this type of research. Originality/Value: This study contributes to the literature review by leader voice-taking behavior. This is academically capable of guiding other related research and has a strong academic value.

Evaluasi Diri pada Manajemen Pergudangan terhadap Peningkatan Kinerja Karyawan PT. Pulau Seroja Jaya Banjarmasin

PT.Pulau Seroja Jaya Banjarmasin, this company is a logistics service provider that provides warehousing services. Logistics services consist of warehousing, distribution and transportation services. Operationally, warehousing is a series of management activities in logistics storage starting from receiving, recording, entering, storing, organizing, bookkeeping, maintaining, issuing, and distributing activities to warehouse management accountability activities (making reports) with the aim of supporting the continuity of work units, as well as the effectiveness and efficiency of the organization as a whole. The research method used was descriptive qualitative research. Data processing techniques in the form of observation, interviews, documentation and library literature.The conclusions in this study include Assessment of self-evaluation and performance of warehouse employees is the activity of managers or superiors to evaluate the behavior of employee performance and determine subsequent policies, Performance appraisal is included in human resources, comparative human resources are the key to company success. With the performance appraisal of employees, employees will always try to do as much as possible in every activity given by the company or leader and managers are also easy to carry out company activities in the field of raising positions from employees or seeing employee performance that is not optimal. In addition, another goal of the company to conduct self-evaluation and performance appraisal of warehouse employees is the company's efforts in fostering human resources to improve the performance and competence of the employees concerned. Performance Appraisal is not a punishment but a form of leadership attention to employees.Suggestions for PT Pulau Seroja Jaya Banjarmasin In order for the employees of the warehousing section to further improve their ability to work, both in terms of increasing the quality, quantity and time in carrying out the work assigned. Then employees can take part in training on warehousing management to increase employee expertise and skills in doing their jobs.

Kualitas Pelayanan Publik dalam Pembuatan E-KTP di Kecamatan Cimahi Selatan

This study aims to determine and analyze the quality of public services in making E-KTP at the South Cimahi District Office. The method in this study uses a type of quantitative approach method. This study uses informants, namely the public who are given services and employees who provide services. The results of this study concluded that public implementation in the South Cimahi sub-district had inhibiting factors, namely the lack of infrastructure and human resources. There is an empathy dimension with indicators of friendly manners, respect for what has been implemented, non-discrimination and prioritizing the interests of service users, but there are indicators regarding the unfriendliness of service employees who have not realized what the community expects in serving the community. The assurance dimension with indicators of certainty and timely guarantees has been realized what the community wants. This is proven by the absence of public complaints regarding indicators on the assurance dimension. The responsiveness dimension with indicators that are timely, precise, fast, responds to complaints and is thorough has been implemented. This is evidenced by the absence of complaints from the public about indicators on the responsiveness dimension. The reliability dimension has indicators of expertise, clear service standards, accuracy and ability that have been implemented, but the indicators of employee expertise in using assistive devices for services have not gone according to the expectations of service users. The tangible dimension has been implemented with indicators of the use of convenience aids, appearance and convenience, but there are indicators that have not been fully implemented regarding the convenience of service places.

Pengaruh Satisfaction with Interinsic Reward (SIR), Work Life Balance, & Satisfaction with Exterinsic Reward (SER) terhadap Job Satisfaction yang Mempengaruhi Turnover Intention Industri Perhotelan Jakarta

Turn over intention has been seen as a crucial issue for company management for many years because it has negative impacts on organizations such as the loss of employee expertise, experience and skills. The method used is descriptive quantitative method by distributing questionnaires to hotel employees in Jakarta. With the aim of conducting empirical testing of all hypothesis formulations in research by means of hypothesis testing. The results obtained are from the analysis of the effect of the hypothesis of satisfaction with intrinsic reward (SIR) which has a significant positive effect on job satisfaction; Worklife balance (WLB) has a positive but not significant effect on job satisfaction; satisfaction with extrinsic reward (SER) has a significant positive effect on job satisfaction; and Job satisfaction has a significant positive effect on turnover intention.

Knowledge, Skills, and Ability on SME Performance: A Systematic Literature Review Authors Dorris Yadewani

The quantity of micro, small, and medium-sized enterprises determine job creation and earnings equality in alongside the economy's expansion. However, SMEs confront several challenges, one of which is a lack of human resource (HR) skill sets, in particular, capacities, qualifications, as well as expertise. Studies on the factors influencing the performance of small and medium-sized businesses that focus on knowledge, skills, and talents are relatively uncommon in the literature. Therefore, the primary objective of the present investigation seeks to figure out the elements, where its focus on understanding, expertise, along with abilities that promote smaller and medium-sized the company's sustainability. This study is based on the incorporation of multiple research methodologies and reviews based on publication standards, specifically ROSES (Reporting Standards for Systematic Evidence Synthesis). To choose articles, two superior databases, Dimensions and Core, as well as one supporting database, Google Scholar, are used. This review has identified 14 major topics based on the thematic analysis used. With a concentration on expertise, abilities, and knowledge, this research project offers tremendously to our existing awareness of what factors are underlying the profitability of small and medium-sized enterprises. The discoveries highlight that relatively little study is currently conducted regarding employee expertise in businesses of all sizes, focuses on knowledge, skills, and abilities in performance. It additionally aids to clarify the integral part human capital competences serve towards enhancing the operational efficiency of medium- and small-sized companies.

Defect Analysis of Ceramic Products with Statistical Quality Control (SQC) and Failure Mode Effect Analysis (FMEA) Methods at PT. XYZ

Ceramic product company is one of the companies engaged in the ceramic industry. Ceramic product company produces various types of floor tiles with various sizes including sizes 40x40 cm, 50x50 cm, and 60x60 cm. Problems that arise at ceramic product company is that there are still defects in the 50x50 cm ceramic production line which is quite high, this certainly cannot be separated from the company's losses. Therefore, to reduce the level of defects in products, it needs to be supported by maintenance management and employee expertise. The purpose of this study is to determine product defects and propose improvements to reduce product defects. This research uses the Statistical Quality Control (SQC) method to control quality from the initial process to the finished product and Failure Mode Effect Analysis (FMEA) is used to identify and prevent problems that occur in products and processes. Based on the results of the analysis from October 2022 to March 2023, with a total production of 327,600 products, there are 56,543 defective products. Based on the results of the Pareto diagram for chipping before firing with a percentage of (34.3%), crack defects of (25.6%), chipping before vela of (21.2%), and ink drop defects of (18.9%). The calculation of RPN for ceramic production measuring 50x50 cm obtained several risks with the highest priority level, obtained the highest RPN of 288 from the type of crack defect with a proposed improvement, which emphasizes the operator to always pay attention to the running machine settings.

Impact of employee efforts and expertise on customer surprise, delight and customer percent of budget spent: moderating role of shopping frequency

Aim of present study is to pursuit with the abundant of resources provided by the firms to make customer satisfied and corresponding consequences which are in the favor of customers. Nevertheless, present study results indicated that customer satisfaction not necessarily in the outcome that are persuaded. In addition, study focused more on customer delight which explored innovative consequences and antecedents that are in the interest of the service firms. Study then proposed the conceptual framework and considered the links of employee expertise, employee effort to customer surprise which in turn leads to customer delight and percent of budget spent, shopping frequency is considered as moderating between customer surprise and customer delight. Data collection process were conducted in a grocery store. Study hypotheses and relationships were tested using SPSS (V.22). Findings of study shows all the considered variables are positively linked with each other.

The determinants of export performance: perceived psychic distance and its antecedents

PurposeThe Uppsala internationalization model is one of the widely accepted models for the development of exports. This model suggests that the explanation of relations between psychic distance, its antecedents and marketing mix adaptation would lead to successful export practices. Consequently, this study aims to determine the determinants of export performance, antecedents of psychic distance and marketing mix adaptation.Design/methodology/approachThis study uses a mixed-methods research design in which qualitative and quantitative research methods were used together. The face-to-face interview method was used to identify the psychic distance antecedents. The face-to-face interview was with eight Turkish exporting firms. Based on the data obtained from face-to-face interviews, a scale for measuring the antecedents of psychic distance has been developed and used in the quantitative study. The scales used for measuring marketing mix adaptation, export performance and psychic distance perception, which has both individual and country dimensions, were adapted from the literature. Data were collected from 221 Turkish exporting companies for quantitative research. Structural equation modeling was used to test relationships between the variables.FindingsAs a result of the data analysis of face-to-face interviews, six antecedents of psychic distance were determined. According to the subsequent quantitative research results, it has been determined that employee expertise, which is one of the antecedents of psychic distance, only affects the country dimension of psychic distance perception; the cooperation, institutionalization and international market experience affect both the country and individual dimensions of psychic distance perception. The country and individual dimensions of psychic distance were found to have an impact on the product, price, promotion and distribution dimensions of marketing mix adaptation. Only the product dimension of marketing mix adaption was found to affect export performance.Practical implicationsThis study offers a comprehensive perspective for both theoretical and practical studies by discussing various aspects that would help improve the exporting activities of firms within the scope of antecedents of perceived psychic distance.Originality/valueIn this research, a scale was developed for measuring the antecedents of psychic distance, and the variables affecting export performance were analyzed holistically.

Core job resources to improve employee engagement in China: the role of work-life balance, autonomy and expertise

ABSTRACT This study expanded the previous studies that revealed the relationship between job autonomy and employee engagement, and examined the mediating effect of work-life balance and the moderating effect of employee expertise in Chinese workplace. We collected research data using online survey on employees of Fortune 500 companies in China, and analysed the data. As a result of analysing the research data, we found that there was a mediating effect of work-life balance and a moderating effect of employee expertise. Based on these research results, we presented the implications of this study and discussed the limitations.

Designing Knowledge Management to Sustain Differentiation Business Strategy at CV Fel & Co International

This research addresses CV Fel & Co Company’s knowledge management challenges in achieving high product quality and uniqueness in the leather goods industry. This thesis focuses on Designing a Knowledge Management (KM) framework to address the knowledge-related challenges faced by CV Fel & Co International, a renowned fashion industry company specializing in producing high-quality leather-based fashion products under the brand name Kias Leather. A combination of primary and secondary data collection methods is employed to achieve this objective. The primary data collection method involves conducting interviews with the CEO and production manager of CV Fel & Co International, providing valuable insights into the specific knowledge-related issues faced by the company. The secondary data is obtained from reliable sources such as industry reports, scholarly articles, and websites, enabling a comprehensive understanding of the knowledge management landscape in the leather goods industry. This research adopts a goal-oriented analysis approach, focusing on the KM Process model, which encompasses People, Process, and Technology. The KM Process model provides a framework for effectively managing knowledge within the organization. By aligning people, processes, and technology, CV Fel & Co International can foster a culture of knowledge sharing and collaboration, facilitating the creation and utilization of valuable knowledge assets. Additionally, the SECI model is utilized to support the conversion of explicit knowledge into tacit knowledge, promoting continuous learning and innovation within the company, by conducting a comprehensive analysis of CV Fel & Co International’s issues from the company like the increasing number of competitors so the company needs a breakthrough to sustain a differentiation business strategy, human resources require special expertise and can be categorized as old and have knowledge needs and gaps, and lack of standard operating procedures (SOP). A KM Roadmap is developed as a comprehensive solution based on a thorough analysis of CV Fel & Co International’s challenges. The KM Roadmap outlines strategies and actions to effectively manage knowledge and bridge the identified knowledge gaps. It emphasizes the importance of aligning people, processes, and technology to support knowledge sharing and collaboration within the unique context of the leather goods industry. The KM Roadmap includes initiatives such as establishing communities of practice, implementing knowledge-sharing platforms, conducting regular knowledge transfer sessions, and fostering a learning culture through training and development programs. Furthermore, this thesis proposes integrating knowledge management practices into CV Fel & Co International’s business processes, specifically focusing on product design and execution and employee training and development. By embedding knowledge capture, dissemination, and utilization within the existing processes, CV Fel & Co International ensures that knowledge about design trends, branding strategies, and customer preferences is systematically incorporated into product development and production, enhancing the brand’s reputation and customer satisfaction. This integration enables the seamless flow of knowledge throughout the organization, improving product quality, increased innovation, and enhanced employee expertise. In conclusion, this research proposes a comprehensive KM framework, supported by the KM Roadmap and integrated business processes, to address the knowledge management challenges faced by CV Fel & Co International. By implementing these solutions, the company can enhance its knowledge management practices, bridge knowledge gaps, and sustain a differentiation business strategy in the competitive leather goods industry.

Did BUMDes’s Resources Contribute to Village Economic Development?

The presence of Village-Owned Enterprises (BUMDes) with available resources such as capital, profits and employees are expected to be a driving force for village economic development to reduce rural poverty. Various programs have been implemented to increase BUMDes resources, but research on the contribution of BUMDes resources to village economic development is still limited. The purpose of this study is to analyze the contribution of BUMDes resources to village economic development. This study used a causal quantitative approach, using multiple linear regression analysis as a data analysis method. The population of this study consisted of BUMDes located in 116 villages in Bali Province. The research sample was selected using random sampling technique, with a total sample of 116 BUMDes that had reported data on the amount of capital, the number of business results, and the number of workers. The results showed that the percentage of capital and employees contributed to the economic development of the village, while the percentage of profits did not. The implication of this finding is that both central and local governments, including village governments, provide capital support for BUMDes business development. The government at the district level through the Village Community Empowerment Office is expected to provide ongoing assistance to improve the competence of human resources in BUMDes. Researchers are further advised to use more than one year of data and analyze other BUMDes resources such as technology, employee expertise, age of BUMDes and government assistance to BUMDes.

Assessment of the Service Quality Measurement Model for Youth Football Academies

Abstract: While football in China is experiencing great enthusiasm from the broad masses due to the unprecedented promotion from the government, to encourage more youth participations in this sport has become an essential for Chinese football revitalization. Under this circumstance, the youth football training industry has been highly capitalized as both foreign and domestic youth football academies have sprung up. Guided by service quality literature, it can be argued that understanding what aspects influence player’s perceived service quality evaluation are necessary to be competitive to gain and sustain youth players for youth football academies in the long-term. Presented herein is a multi-dimensional and hierarchical service quality conceptualization, including four primary dimensions: physical aspects, program, personnel, and personal development. A total of nine sub-dimensions were designed to support these four higher-order dimensions. Data were collected from youth players ( n =543) at two youth football academies located in two cities in south-eastern China. In phase one of the study, an exploratory factor analysis was conducted to specify and confirm the factor structure of the proposed measurement scale. Phase two implemented the confirmatory factor analysis to further validate the revised model based on EFA results. The results provide support for internal reliability, convergent validity, and discriminant validity, with 46 items retained and two sub-dimensions (i.e., employee expertise and employee attitude) merged and relabeled as employee trustworthiness. This study made an initiative attempt to provide both theoretical and practical insights in terms of perceived service quality assessment in the context of youth football academies.

It’s not whether you win or lose, it’s how you play: customer delight in unpredictable experiential encounters

PurposeThe purpose of this paper is to investigate if customer delight is possible when the service encounter result may not be successful. Such a scenario is increasingly likely with the experiential, sticky and unpredictable nature of many competitively based experiential encounters where one side wins and the other loses.Design/methodology/approachAcross four studies using both field and panel data, this research provides a framework to evaluate how firms can still create customer delight even if the result of the encounter is unpredictable or possibly negative. Further, the authors combine qualitative data, structural equation modeling and experimental design to test the models across four competitively based experiential contexts.FindingsFindings indicate that firms can create delight through a variety of antecedent variables, including employee expertise, servicescape, social congruence and atmosphere. Neither importance of winning nor expectations for a win significantly alter the relationships of these antecedents in creating delight. Further, evidence from this research indicates that both feelings of nostalgia and geographic self-identity enhance delight’s effect on behavioral intentions, while geographic self-identity also enhances delight’s effect on customers’ evangelizing to others.Research limitations/implicationsThis research extends the field’s understanding of the customer delight construct, sticky vs smooth encounters, as well as providing guidance to both practitioners and academics on new possibilities in the delight realm.Practical implicationsThis research provides insights for practitioners on how to maximize customer emotions aside from surprisingly disconfirming customer expectations, as well as leaning into different tactics to influence the customer that are not outcome based.Originality/valueTo the best of the authors’ knowledge, this is the first research to evaluate customer delight in competitively based experiential encounters where the encounter result is unpredictable and possibly negative.

Risks in Road Transportation of Sport Horses: the Case of Turkey

Horses are transported more frequently than any other animals (European Commission, 2002), but lack of education and knowledge in and control over their transportation leads to consequences harmful for the development and expansion of the industry. This study investigates the risks of horse transportation and aims to improve risk mitigation by proposing procedures and control systems. This study focuses particularly on racehorses and showjumping horses, considering their volume and the value of the equestrian market. Employing multi-method research, we aim to investigate the risks involved in horse transportation in Turkey and contribute to the related literature by creating a holistic approach with multiple parties involved in the industry. Semi-structured interviews were conducted with coaches, riders, grooms, drivers, a veterinarian, and a company owner in three cities of Turkey. The data revealed seven risk categories in horse road transportation: employee expertise, insurance issuance, horse health and safety, industry qualification, infrastructure, transportation planning, and vehicle design.

Risks in Road Transportation of Sport Horses: the Case of Turkey

Horses are transported more frequently than any other animals (European Commission, 2002), but lack of education and knowledge in and control over their transportation leads to consequences harmful for the development and expansion of the industry. This study investigates the risks of horse transportation and aims to improve risk mitigation by proposing procedures and control systems. This study focuses particularly on racehorses and showjumping horses, considering their volume and the value of the equestrian market. Employing multi-method research, we aim to investigate the risks involved in horse transportation in Turkey and contribute to the related literature by creating a holistic approach with multiple parties involved in the industry. Semi-structured interviews were conducted with coaches, riders, grooms, drivers, a veterinarian, and a company owner in three cities of Turkey. The data revealed seven risk categories in horse road transportation: employee expertise, insurance issuance, horse health and safety, industry qualification, infrastructure, transportation planning, and vehicle design.

Designing internal innovation contests

Innovation contests within firms offer the potential to tap latent employee expertise across the organization and expand innovation beyond the core R&D teams. Still, firms undertaking an internal contest, unlike the more commonly studied external contests, incur significant opportunity costs when employees divert their efforts toward the contest (and away from their routine work). Managing this key challenge forms the focus of the current study, with the overarching question being How should firms design internal contests? Motivated by fieldwork in electronics companies, we develop an application‐driven model that explicitly captures the fundamental trade‐off between incurring greater opportunity cost (of lost routine work) and increasing participation and contest effort. Analysis of our model demonstrates that for problem types that do not need significant effort for solution generation, the optimal contest reward is non‐monotonic in both the problem uncertainty and the wage rate of the participating employees. In case of more complex problems that require contestants to exert some minimal effort, the firm uses the reward decision to restrict participation and to ensure that contestants exert the required effort. In this case, the optimal reward increases with problem uncertainty, thereby incentivizing more contestants to enter. While the firm can attempt to mitigate the loss due to opportunity costs by organizing internal contests during employee leisure time, we identify conditions under which it is still optimal to organize these contests during working hours.

Empirical study on knowledge sharing practices of it sector managers in telengana region

An online questionnaire was used to collect data from 203 information technology managers in the Telagana region about their knowledge-sharing procedures and their organization's overall success. Model validation and hypothesis evaluation relied on data analysis via structural equation modelling. According to the data, there appears to be a strong connection between the model structures. Because of this, we have gotten a better understanding of the elements that impact knowledge exchange in the information technology sector. A beneficial influence on an organization's performance in terms of cost savings, revenue growth, and other intangible benefits can be deduced from these researches. Using the conclusions of this study, the IT industry can benefit from better information-sharing practises. To help practitioners improve their knowledge-sharing procedures within their own businesses, this study provides critical information. Web 2.0 and other knowledge-sharing technologies, for example, should be prioritised by management in their IT infrastructure to allow both tacit and explicit information interchange. According to the findings, businesses can pass expert knowledge to younger generations of employees via knowledge-sharing events. That means organisations in the information technology field can benefit from this approach by better retaining employee expertise and reducing employee departures.

Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?

Wearing a facemask is an effective part of personal hygiene management (WHO, 2020). Not only can it offer healthy people some protection against coronavirus disease 2019 (COVID-19) infection, but it can also reduce the spread of the virus. Wearing facemasks, as a part of the various regulations and guidelines encouraged by the Chinese government and hospitality firms, has been widely accepted by the public in the post-COVID-19 era in China. But few studies have considered the effects of employees wearing facemasks on the customer service experience. Based on signaling theory, this experimental study explores the effects of hotel employees wearing facemasks on customer perceptions of service quality. The results indicate three main effects. (a) Having employees wear facemasks can improve perceptions of customer service quality. (b) Customers commonly feel that female employees wearing facemasks could provide higher service quality than male mask-wearing employees, but the improvement in customer perception with male employees wearing facemasks is greater than the situation between facemask-less and facemask-wearing females. (c) Customer perceptions of employee expertise, employee trustworthiness, and hotel trustworthiness play serial mediating roles. Recommendations to help hotel managers improve customers’ service evaluations during the COVID-19 pandemic are provided.

PENGARUH PENGALAMAN KERJA TERHADAP PENINGKATAN KEAHLIAN PEGAWAI PADA INSPEKTORAT KOTA SUNGAI PENUH

Sungai Penuh City Inspectorate is an agency in charge 0f providing services to society and is an institution of full of responsibility to mayor management. The essence of SungaiPenuh City Inspectorate is supervise execution of affair the local goverment, construcions implementation of government of village and excecution of affair government at village that the implementation is done by the employees in that organitation. To solve the problem in this research author using analysis. That is shape number analysis. In this case author using statistical analysis is a method to earn, process, and present. Analyze interpret data to the number exist. Research result there is influence that significant among work experiences in influencing increased expertise to the employees on the counter of Sungai Penuh Cityinapectorate. Seen from C, calculator bigger than T-Table of numbers 2,375>2,021. The magnitude of the relationship besides work experience variable in to employee expertise. That counted by determinant coefficient, its meant 12,25% explained by experience variable. While the rest of it 87,75% determined by another variable that is not researched in this research.