Emotional Trust Research Articles

Help-seeking, trust and intimate partner violence: social connections amongst displaced and non-displaced Yezidi women and men in the Kurdistan region of northern Iraq

BackgroundConflict and displacement impact the social fabric of communities through the disruption of social connections and the erosion of trust. Effective humanitarian assistance requires understanding the social capital that shapes patterns of help-seeking in these circumstances - especially with stigmatised issues such as violence against women (VAW) and intimate partner violence (IPV).MethodsA novel social mapping methodology was adopted amongst a Yezidi population displaced by ISIS (ISIS: Islamic State of Iraq and Syria, locally known as Da’esh) occupation and a neighbouring settled Yezidi population in the Kurdistan region of northern Iraq in late 2016. Six participatory workshops were conducted to identify available resources with respect to: meeting basic needs, dispute resolution and VAW. Subsequently, 51 individual interviews were conducted (segmented by gender and settlement status) to identify connectedness to, and trust in, the resources identified, with a focus on IPV against women.Results90% of participants reported God as a key source of help in the previous 6 months, representing the most widely cited resource. Following God, the most accessed and trusted resources were family and community, with NGO (non-governmental organisation) provision being the least. Women drew more strongly upon familial resources than men (Χ2 = 5.73, df = 1, p = 0.017). There was reduced trust in resources in relation to seeking help with IPV. A distinction between trust to provide emotional support and trust to resolve issues was identified. Settled women were 1.6 times more likely to trust community members and government services and 3.7 times more likely to trust NGOs than displaced women.ConclusionsMapping social connections and trust provides valuable insight into the social capital available to support help-seeking in populations of humanitarian concern. For these Yezidi populations, family, religious and community resources were the most widely utilised and trusted. Trust was mostly reserved for family and their main religious leader regarding IPV against women. Lack of trust appeared to be a major barrier to stronger engagement with available NGO provision, particularly amongst displaced women. The role of faith and religious resources for this population is clearly significant, and warrants an explicitly faith-sensitive approach to humanitarian assistance.

The effect of the privacy policy of Health Information Exchange (HIE) on patients’ information disclosure intention

Health Information Exchanges (HIEs) enable personal information sharing between providers. Patients’ information disclosure intention is critical for a successful rollout of HIE networks. Existing studies mostly demonstrate that perceived privacy policy only influences the cognitive beliefs of patients about disclosing health information. However, little is know whether it also affects the emotion provoked by the sharing nature of the technology. Based on the Theory of Reasoned Action (TRA), the technology adoption literature, and the trust literature, we theoretically explain and empirically test the impacts of perceived transparency of privacy policy on cognitive trust and emotional trust in an HIE, and the effects of trust dimensions on the intention to disclose health information. An online survey was conducted using data from individuals who were aware of HIE through experiences with a (or multiple) providers participating in an HIE network. The SEM analysis results provide empirical support for the proposed model. The model highlights the critical role of perceived transparency of privacy policy in building trust in HIE. Findings suggest that awareness about HIE security measures and sharing procedures encourages patients to be cognitively and emotionally involved with the HIE system. Consequently, when the trust is formed, they become more likely to disclose health information.

Евристичний потенціал концепцій емоційної праці, довіри та публічного простору в дослідженні “solo-living”

Евристичний потенціал концепцій емоційної праці, довіри та публічного простору в дослідженні “solo-living”

Theory of Mind as a Mediator Between Emotional Trust Beliefs and Interpersonal Communication Competence in a Group of Young Adults.

Research has provided direct and indirect evidence of associations between trust beliefs and social-perceptual theory of mind (ToM) and between social-perceptual ToM and interpersonal communication competence during childhood and adolescence. This research (a) developed a scale for evaluating trust beliefs in young Italian adults (Study 1) and (b) examined how social-perceptual ToM mediates the relationship between emotional trust beliefs and interpersonal communication competences such as assertiveness and empathy (Study 2). In Study 1, a sample of 168 university students (M = 23.3, SD = 3 months) completed the Italian Adults' Generalized Trust Beliefs (AGTB) scale and two second-order false beliefs tasks. In Study 2, 318 Italian university students (M = 22.96 years, SD = 2 months) completed the AGTB scale, the Experiences in Close Relationships-Revised questionnaire, the Reading the Mind in the Eyes Test, and items measuring assertiveness and empathy. As expected, the AGTB scale exhibited acceptable internal consistency, structural validity, and construct validity. Furthermore, path analysis confirmed the existence of the hypothesized paths between adults' emotional trust beliefs, social-perceptual ToM, assertiveness, and empathy. This study also identified the effects of gender on the other variables, but sex did not moderate the relationships between variables.

Sağlık Kurumlarında Çalışanların Adalet Algılarının ve Kişilik Özelliklerinin Örgütsel Güven Üzerindeki Rolü (The Influence of the Justice Perceptions and Personal Traits of Health Employees on Organizational Trust)

Purpose – The findings of any research in the field of health in terms of organization and administration is of great importance as the health sector is essential for people and it consumes a great portion of a country’s budget because it requires advanced technological investment. This article has two aims: The primary aim is to determine the influence of the justice perceptions and personal traits of health employees on their organizational trust. The secondary aim is to examine whether the demographic characteristics of health employees is significant for justice, trust and personal traits. Design/methodology/approach – The universe of the study consists of physicians, nurses, health employees apart from physicians, administrative staff, and the other employees hired as service procurement at Istanbul Medeniyet University Goztepe Training and Research Hospital. The sample of the study is 558 health employees. The data regarding the voluntary participants were obtained through face-to-face questionnaires. The statistical analyses were made using SPSS 23 program. After verifying that the data set was normally distributed, the data obtained were analyzed using confirmatory factor analysis, reliability analysis, t test, the ANOVA analysis, and regression analysis. Findings – The findings of the study reveals that the justice perceptions of health employees are significant for trust, that those with high levels of agreeableness increase cognitive trust, and that those with high extraversion and low neuroticism increase emotional trust. Besides, it was found that the demographic characteristics of the participants (age, education, working time and position) were significant for trust, justice, and personal traits. Discussion – Labor force is an important production factor for increasing the quality of health services. This very study, which determined that the justice perceptions and personal traits of health employees were significant for the organizational trust, is compatible with the research in the literature. Therefore; the administrators should be aware of the regulations that could create the organizational justice in order to get the ideal benefit from the employees. In addition, it is beneficial to determine the personal traits of the employees to establish the trust levels of employees.

The impacts of the privacy policy on individual trust in health information exchanges (HIEs)

PurposeHealth information exchange (HIE) initiatives utilize sharing mechanisms through which health information is mostly transmitted without a patient's close supervision; thus, patient trust in the HIE is the core in this setting. Existing technology acceptance theories mainly consider cognitive beliefs resulting in adoption behavior. The study argues that existing theories should be expanded to cover not only cognitive beliefs but also the emotion provoked by the sharing nature of the technology. Based on the theory of reasoned action, the technology adoption literature, and the trust literature, we theoretically explain and empirically test the impact of perceived transparency of privacy policy on cognitive trust and emotional trust in HIEs. Moreover, the study analyzes the effects of cognitive trust and emotional trust on the intention to opt in to HIEs and willingness to disclose health information.Design/methodology/approachAn online survey was conducted using data from individuals who were aware of HIEs through experience with at least one provider participating in an HIE network. Data were collected from a wide range of adult population groups in the United States.FindingsThe structural equation modeling analysis results provide empirical support for the proposed model. The model highlights the strategic role of the perceived transparency of the privacy policy in building trust in HIEs. When patients know more about HIE security measures, sharing procedures, and privacy terms, they feel more in control, more assured, and less at risk. The results also show that patient trust in HIEs may take the forms of intention to opt in to an HIE and willingness to disclose health information exchanged through HIE networks.Originality/valueThe findings of this study should be of interest to both academics and practitioners. The research highlights the importance of developing and using a transparent privacy policy in the diffusion of HIEs. The findings provide a deep understanding of dimensions of HIE privacy policy that should be addressed by health-care organizations to exchange personal health information in a secure and private manner.

The evolution of interorganizational trust in cross‐sector collaborations: Two comparative cases from China

AbstractThis study views interorganizational trust as a dynamic process and examines it in two cross‐sector collaborations in community development. Based on in‐depth case study, we conceptualize the evolution of interorganizational trust into four distinct stages: initial propensity, boundary spanning, diffusion and normalization. The findings show that sustainable cross‐sector collaboration requires the full evolution of interorganizational trust. The findings also highlight the importance of internal motivation and the participation of third parties. In addition, while formal rules contribute to rational trust, informal rules arising from interactive experiences can complement formal rules and promote emotional trust.

Care worker perspectives on the socio-emotional adjustment of orphans in residential homes

ABSTRACTOrphans in Sub-Saharan Africa are often raised by relatives. Many end up in residential homes due to financial burdens on extended families. As a result, the socio-emotional development of orphans may be adversely affected. This paper explores care workers’ perspectives on the socio-emotional adjustment of orphans in residential homes. Qualitative methods were employed in which eleven male and female care workers from three residential homes for orphans were interviewed. The data was analysed using Thematic Analysis.Results suggest that non-care related duties in the home interfere with care workers’ responsivity to children. Relationships between care workers and children were positive; based on emotional support, listening, responsiveness, and trust. However, orphans tended to have difficulties adjusting to the residential home, expressing emotions, and making friends. Results also showed that orphans continue to deal with the loss of their parents and may, as a result, act in aggressive ways. Recommendations include improved access to psychosocial support and easing care workers’ workload to enable them to effectively aid orphans in navigating their socio-emotional challenges. The paper illustrates key insights into the socio-emotional adjustment of orphans from the perspectives of care workers caring for them.

The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization

The wealth management firm meets greater competition in generating customer loyalty after China’s 11 opening-up policy. According to emotional contagion and SOR theory, the effect of employees’ competence on customer loyalty was firstly investigated. Secondly, the mediation effect of customers’ trust was tested. Finally, the moderation effect of employees’ emotional labor perceived by customers was investigated. After tested by Process Macro for SPSS, several results were obtained. Employees’ competence positively predicts customer loyalty, and customers’ trust plays a mediation effect. The deep acting (surface acting) strategy of employees plays a positive (negative) moderation effect in the relationship between employees’ competence and customer trust. Theoretical and managerial implications related to emotional labor and trust were generated.

What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity

Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.

Spillover effects from web to mobile payment services

Purpose Drawing from the spillover effect literature, the purpose of this paper is to investigate the spillover effect in consumers’ web-mobile payment extension behavior. The authors figure out two categories of factors associated with the spillover effect: relevant schema and schematic fit. Cognitive trust and emotional trust in web payment are used to capture relevant schema, while perceived similarity and perceived business tie are proposed to denote schematic fit in the web-mobile payment extension context. Design/methodology/approach An online survey (n =552) was conducted to empirically test the model. The data were analyzed by structural equation modeling approach. Findings The results show that relevant schema and schematic fit factors positively influence perceived value of mobile payment (MP), which facilitates consumers’ behavioral intention of MP. Originality/value This study contributes to the extant literature by theoretically identifying the key factors of the spillover effect and empirically investigating its role during the web-mobile service extension process.

The Impacts of the Perceived Transparency of Privacy Policies and Trust in Providers for Building Trust in Health Information Exchange: Empirical Study.

BackgroundIn the context of exchange technologies, such as health information exchange (HIE), existing technology acceptance theories should be expanded to consider not only the cognitive beliefs resulting in adoption behavior but also the affect provoked by the sharing nature of the technology.ObjectiveWe aimed to study HIE adoption using a trust-centered model. Based on the Theory of Reasoned Action, the technology adoption literature, and the trust transfer mechanism, we theoretically explained and empirically tested the impacts of the perceived transparency of privacy policy and trust in health care providers on cognitive and emotional trust in an HIE. Moreover, we analyzed the effects of cognitive and emotional trust on the intention to opt in to the HIE and willingness to disclose health information.MethodsA Web-based survey was conducted using data from a sample of 493 individuals who were aware of the HIE through experiences with a (or multiple) provider(s) participating in an HIE network.ResultsStructural Equation Modeling analysis results provided empirical support for the proposed model. Our findings indicated that when patients trust in health care providers, and they are aware of HIE security measures, HIE sharing procedures, and privacy terms, they feel more in control, more assured, and less at risk. Moreover, trust in providers has a significant moderating effect on building trust in HIE efforts (P<.05). Results also showed that patient trust in HIE may take the forms of opt-in intentions to HIE and patients’ willingness to disclose health information that are exchanged through the HIE (P<.001).ConclusionsThe results of this research should be of interest to both academics and practitioners. The findings provide an in-depth dimension of the HIE privacy policy that should be addressed by the health care organizations to exchange personal health information in a secure and private manner. This study can contribute to trust transfer theory and enrich the literature on HIE efforts. Primary and secondary care providers can also identify how to leverage the benefit of patients’ trust and trust transfer process to promote HIE initiatives nationwide.

호텔 직원의 LMX가 친사회적 서비스 행동에 미치는 영향: 조직응집성의 매개효과를 중심으로

The purpose of this study is to target hotel employees in identifying the impact of the exchange relationship (LMX) between leaders and members on pro-social service behavior, and to find the differences in organizational cohesiveness through an empirical analysis. For the survey, the employees who have been working at 5 star hotels for more than a year in the hospitality field, particularly in Seoul and Incheon. In summary, both emotional and business trust factors, which are sub-factors of LMX, have a significant impact on organizational cohesiveness(+), and both emotional and business confidence relationships were shown to have significant positive effects on pro-social service behavior(+), and organizational cohesiveness was analyzed to have a significant impact on pro-social service behavior(+). Finally, in emotional trust relationships, business trust relationships, and influence relationships between actions within roles, organizational cohesiveness emerged as a partial mediation just as in emotional trust relationships, business trust relationships, and influence relationships between actions outside roles.

Trust level of hospitalized patients with schizophrenia towards the medical staff and its influencing factors

Objective To explore the trust level of hospitalized patients with schizophrenia towards medical staff and its influencing factors. Methods By convenience sampling, a total of 103 patients with schizophrenia hospitalized in a psychiatric specialized hospital in Beijing in January 2018 were selected and investigated by General Information Questionnaire, ABIM Patient Assessment for Continuous Professional Development (ABIM-PACPD) , and Affect and Cognition-based Trust (ACT) . A total of 103 questionnaires were distributed and 102 were collected, the effective recovery rate of the questionnaire was 99.0%. Results The 102 patients achieved the score of (43.19±5.58) in ACT, which was at a high level; the three items with the highest scores all belonged to the dimension of trust, and the three items with the lowest scores all belonged to the dimension of emotion. A total of 102 patients' doctor-patient communication evaluation score was (45.06±5.60) , the score ranged of 25 to 50. Correlation analysis indicated that, the total score of doctor-patient communication in schizophrenic patients was positively correlated with the total score of ACT, cognitive trust and emotional trust dimension (P<0.05) . Conclusions The inpatient schizophrenic patients have a high level of trust towards the medical staff and the influencing factors include age, source of medical expense and the effect of patient-doctor communication, etc. Key words: Schizophrenia; Doctor-patient relationship; Nurse-patient relationship; Trust

The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis

The aim of this research is to synthesise findings from previous studies by employing weight and meta-analysis to reconcile conflicting evidence and draw a “big picture” of eWOM factors influencing consumers’ intention to buy. By using the findings from 69 studies, this research identified best (e.g. argument quality, valence, eWOM usefulness, trust in message), promising (e.g. eWOM credibility, emotional trust, attitude towards website) and least effective (e.g. volume, existing eWOM, source credibility) predictors of intention to buy in eWOM research. Additionally, the effect size of each predictor was calculated by performing meta-analysis. For academics, understanding what influences consumers’ intention to buy will help set the agenda for future research directions; for practitioners, it will provide benefit in terms of practical guidance based on detailed analysis of specific factors influencing consumers’ intention to buy, which could enhance their marketing activities.

Improving the healthcare using perception of health professional and patients: Need to develop a patients centered structural equation model

ABSTRACT Introduction: Although, there are increasing awareness towards patient-centered approaches which have a positive impact on adherence to treatment, self-management and patient satisfaction. There is a gap for perception of patient-centered care among patients and healthcare service providers. Aims: This study focuses largely on the perception of patients and the healthcare professionals on the important patient-centered aspects like patient’s values, coordination of care, communication, physical and emotional support given to patients. Method: In this descriptive study at Sri Ramachandra university hospital and Madras Medical College hospital, a multi speciality hospital in India, primary data was obtained from 512 patients and 280 healthcare professionals on the dimension of patient-centered care. A structural equation model was developed based on earlier published literature used to perform a confirmatory factor analysis on proposed model to verify whether the entire factor has the related components. Multiple linear regressions, most common form of linear regression analysis was used to predict the value of a variable based on the value of two or more other variables. Results: Results suggest that perception of healthcare professionals and inpatients differs in the aspects like privacy, time spent, understanding the patient’s needs, overall coordination, information and education, pain management, hospital environment and emotional trust. Conclusion: Though the perception differs from person to person, the healthcare providers can spend some time to understand the patient’s needs and develop a model that all the employees can adopt it to reduce the indifference shown in the patient-centered care aspects.

The Impact of Internal Migration on the Health of Rural Migrants: Evidence from Longitudinal Data in China

Previous studies investigating the health consequences of migration often face difficulties choosing a proper comparison group and tackling the problems of potential endogeneity and self-selection bias. Using propensity score matching difference-in-differences and an instrumental variable approach, this paper examines the impact of internal migration on the health of rural migrants in China. We find robust evidence of a significant negative effect of internal migration on rural migrants’ health. We also find significant heterogeneity in the impact across different age groups. Younger migrants aged between 16 and 35 are most likely to experience health decline following migration. In addition, we find that the key mechanisms through which internal migration affects the health of rural migrants are the changes in emotional state and social trust.

Can interfirm trust improve firms' cooperation on environmental innovation? The moderating role of environmental hostility

AbstractBased on the logic of “trust‐behavior,” we examined the relationship between interfirm cognitive trust, emotional trust, and firms' cooperation on environmental innovation, as well as the moderating role of environmental hostility on the relationship between two dimensions of interfirm trust and cooperation on environmental innovation. Data for the study were collected from 216 firms in China. The results indicated that both interfirm cognitive trust and emotional trust were positively correlated to firms' cooperation on environmental innovation, and the effect of emotional trust on firms' cooperation on environmental innovation was negatively moderated by environmental hostility. Finally, the results were discussed and future directions put forward.

Dissecting emotion and user influence in social media communities: An interaction modeling approach

Human emotion expressed in social media plays an increasingly important role in shaping policies and decisions. However, the process by which emotion produces influence in online social media networks is relatively unknown. Previous works focus largely on sentiment classification and polarity identification but do not adequately consider the way emotion affects user influence. This research developed a novel framework, a theory-based model, and a proof-of-concept system for dissecting emotion and user influence in social media networks. The system models emotion-triggered influence and facilitates analysis of emotion-influence causality in the context of U.S. border security (using 5,327,813 tweets posted by 1,303,477 users). Motivated by a theory of emotion spread, the model was integrated in an influence-computation method, called the interaction modeling (IM) approach, which was compared with a benchmark using a user centrality (UC) approach based on social positions. IM was found to have identified influential users who are more broadly related to U.S. cultural issues. Influential users tended to express intense emotions of fear, anger, disgust, and sadness. The emotion trust distinguishes influential users from others, whereas anger and fear contributed significantly to causing user influence. The research contributes to incorporating human emotion into the data-information-knowledge-wisdom model of knowledge management and to providing new information systems artifacts and new causality findings for emotion-influence analysis.

Have a Heart: Predictability of Trust in an Autonomous Agent Teammate through Team-Level Measures of Heart Rate Synchrony and Arousal

Have a Heart: Predictability of Trust in an Autonomous Agent Teammate through Team-Level Measures of Heart Rate Synchrony and Arousal