Emotional Intelligence Management Research Articles

Measuring the Relation between Academic Performance and Emotional Intelligence at the University Level after the COVID-19 Pandemic Using TMMS-24

The outbreak of the global pandemic derived from COVID-19 in early 2020 has represented a huge loss of social contact for most young people. The extent of these effects is still unknown, so it is necessary to ask what the effect of this new, unforeseen, and prolonged situation on the management of emotional intelligence in university students is. This study aims to compare the academic performance, test anxiety (before and during the online exams), and emotional intelligence of 91 students in a university Master’s degree program after the outbreak of the COVID-19 pandemic. The emotional intelligence was measured by the TMMS-24, the academic performance was compiled in common subjects, and test anxiety was measured by self-assessment just after finishing each online exam. The comparisons between the variables were made through means difference contrasts using Mann–Whitney U, Kruskal–Wallis, and One-way ANOVA and Spearman’s rank correlation coefficient as a non-parametric test for correlational analysis. The results show that the COVID-19 pandemic has not modified how these three variables are related, so it can be concluded that the prolonged social isolation suffered by young people has not had negative repercussions on their emotional intelligence, anxiety before exams, and academic performance.

Construction Project Manager's Emotional Intelligence and Team Effectiveness: The Mediating Role of Team Cohesion and the Moderating Effect of Time.

The emotional intelligence of a construction project manager plays an essential role in project management, and recent developments in teamwork have increased the need to explore better ways to utilize teams and achieve effectiveness in the construction sector. However, research that holds the team-level perspective in emotional intelligence studies is lacking, and the mechanism of the construction project manager’s emotional intelligence on team effectiveness remains unexplored. This knowledge gap is addressed by developing a model that illuminates how construction project manger’s emotional intelligence can affect team effectiveness via the mediation of team cohesion and the moderation of project team duration. A questionnaire survey was utilized to gather information from construction project teams across 156 leader-member dyads in the Chinese construction industry. The results reveal that construction project manager’s emotional intelligence is positively related to team effectiveness and the team cohesion mediates this cause and effect. Further, project team duration moderates the relationship between team cohesion and effectiveness. This study offers new insight into how project manager can better lead team members toward desired team outcomes from a team perspective and makes an explorative effort in investigating the “time” role in construction project management.

PENTINGNYA PENGELOLAAN KECERDASAN EMOSIONAL TERHADAP KINERJA SEORANG AUDITOR

As accountants play an increasingly important role in companies and institutions, many studies have been conducted to learn more about the factors that affect the performence of auditors. There are many factors that affect auditors performence. One of is emotional intelligence. Therefore, this study aims to analyze the importance of emotional intelligence management to auditor performence. The purpose of this study is the previousstudy on the impact of emotional intelligence on auditors performence. The research method utlizes literature review and descriptive research techniques, with an emphasis on systemativ interpretation of the fact obtained during the research. The result of this study is that EQ management is important to auditors performence. Emotional stable auditors will also give a good relut.

LEADERSHIP AND ISLAM WASATHIYAH PERSPECTIVE OF THE QUR'AN, HADITHS AND 'ULAMA

This paper discusses Leadership and Islam Wasathiyah Perspective of The Qur'an, Hadith and 'Ulama. The leadership displayed by a leader is an implication of his ability to manage his emotional intelligence and spiritual intelligence. Goleman in Abd. Kadim Masaong said that optimizing the management of emotional intelligence will produce four competency domains that are very effective in creating a leadership style, namely, the domains of selfawareness, self-management, social awareness and relationship management. Tawassuth is an attitude that is in the middle or between two attitudes, namely not too far to the right (fundamentalist) and too far to the left (liberalist). With this tawassuth attitude, Islam will be easily accepted in all walks of life. The character of tawassuth in Islam is the middle point between the two ends and it is a virtue that has been placed by Allah Subhana wata'ala from the start. The value of tawassuth, which has become a principle in Islam, needs to be applied in all fields so that the religion of Islam and the religious expressions of Muslims become witnesses of measuring the truth for all human attitudes and behavior in general.

The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance

The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance

MANAJEMEN KECERDASAN EMOSI GURU MENGATASI KENAKALAN REMAJA

Emotional intelligence management is one of the important concerns for the world of education, teachers are responsible for educating, teaching, training, and are expected to have emotional intelligence management. This study aims to determine the emotional intelligence management of teachers in overcoming juvenile delinquency in high school/vocational high school students (SMA/SMK). This research method uses literature review, namely by collecting various reference sources related to emotional intelligence management in overcoming juvenile delinquency, the data collected is analyzed using content analysis methods. The occurrence of high school students is the lack of teacher emotional intelligence in understanding, paying attention, communicating effectively, and feelings that are less sensitive to adolescents which results in high school students being less able to channel their talents, interests, and creativity so that high school students as teenagers express their desires with activities. activities that violate norms, both legal, social, customary, and religious norms. The results of this study found juvenile delinquency caused by various factors, including internal and external factors. External factors include the teacher's emotional intelligence.

Project manager's emotional intelligence and project performance: The mediating role of project commitment

Emotional intelligence is considered to be important for project managers to affect project performance, but emotional intelligence does not always play an effective role. Based on conservation of resource theory, this article explores the impact of project managers’ emotional intelligence on project performance. The results show that the emotional intelligence of project managers affects project performance through the mediating effect of project commitment, and project complexity negatively moderates the impact of project managers’ emotional intelligence on project commitment. This article provides practical guidance on how project managers can handle emotional intelligence in different complex situations and serves as a reference for the selection and appointment of project managers in complex projects.

Effect of Principal’s Emotional Intelligence Management on Principal’s Leadership Quality: A Literature Review

Emotional intelligence management skills offer leadership qualities that are sufficient to advance an organization and to achieve its goals. Therefore, the skills to manage emotional intelligence must be possessed by a leader, including principal. The importance of emotional intelligence management for principal’s leadership attracts researchers to do a literature review study. There are several articles that discuss the principal’s emotional intelligence management. The purpose of this literature review is to determine the effect of emotional intelligence management on the quality of school principal’s leadership in the world. Based on the results of literature reviews from various countries in the world, most of the studies show that emotional intelligence management has a positive and significant influence on the quality of principal’s leadership.

Relationship between Emotional Intelligence of Managers and Job Attitudes of Employees: A Study on the Working MBA Students in Chottogram City

Relationship between Emotional Intelligence of Managers and Job Attitudes of Employees: A Study on the Working MBA Students in Chottogram City

Emotional intelligence in nurse managers as it relates to staff nurse job satisfaction and retention: a scoping review.

The objective of this review was to map what is known about nurse manager emotional intelligence in relation to nurse job satisfaction and retention, and the tools used to measure emotional intelligence in this context. As the health care environment responds to the demands of high-quality and low-cost care, nurse managers must ensure that patient care environments are safe, efficient, and effective. Understanding nurse manager emotional intelligence may help organizations improve nurse satisfaction and retention as a strategy for reducing costs. This review considered experimental and quasi-experimental study designs, analytical observational studies, descriptive observational studies, systematic reviews and meta-analyses, qualitative studies, and text and opinion papers. Studies with staff nurses and experiences working with nurse managers were included. Studies that examined emotional intelligence of nurse managers, in any context, related to staff job satisfaction and retention in nursing and/or that discussed tools used to measure nurse managers' emotional intelligence were considered for inclusion. This review followed JBI methodology for scoping reviews. Key information sources searched included CINAHL (EBSCO), Health and Psychosocial Instruments (EBSCO), Scopus (Elsevier), EBSCO Health Source (EBSCO), JBI Database of Systematic Reviews and Implementation Reports (Ovid), ERIC (EBSCO), WorldWideScience (Worldwidescience.com), Wiley Online Library (Onlinelibrary.wiley.com), ProQuest Dissertations and Theses (ProQuest), MedNar (MedNar.com), Google Scholar (GoogleScholar.com), and ScienceDirect (Elsevier). Studies published in English from 1995 to September 2019 were included in the review. Two independent reviewers assessed titles and abstracts against the inclusion criteria. Studies that met the inclusion criteria were retrieved in full and assessed in detail. The data extraction tool was developed by the authors to examine information retrieved. Eight quantitative studies were included, all from the United States. The studies included 232 nurse manager participants and 3731 staff nurse participants from academic and non-academic hospitals. Seven of the eight studies used the Mayer-Salovey-Caruso Emotional Intelligence Test to measure nurse manager emotional intelligence, and one study used the Emotional Quotient Inventory 2.0. Of the eight included studies, six studies showed no significant relationship between emotional intelligence and nurse job satisfaction and/or retention, one revealed a positive correlation, and one revealed both positive and negative correlations. Limited research exists to determine whether nurse manager emotional intelligence plays a role in staff nurse job satisfaction and/or retention. All studies reported a need for further research, as well as the use of differing methodologies and a more diverse nursing population. This review may raise awareness among nurse managers as well as health care organizations about understanding and developing emotional intelligence.

Relationship between emotional intelligence and job well-being in Chinese Registered Nurses: Mediating effect of communication satisfaction.

AimTo explore the relationship between emotional intelligence and job well‐being among Chinese Registered Nurses, and the mediating role of communication satisfaction in the relationship.DesignA descriptive cross‐sectional study design was employed.MethodsRandom sampling was adopted. The study was conducted from September to December 2019, and 1,475 Registered Nurses from a Chinese hospital provided responses to Wong and Law's emotional intelligence scale, communication satisfaction scale, job well‐being scale and general information questionnaire. SPSS25.0 software was used to calculate means, standard deviations and correlations, and AMOS 21.0 software was used to establish the structural equation model.ResultsThe emotional intelligence, communication satisfaction and job well‐being of Registered Nurses in China were related to positional rank, work department, monthly income, years of service, night shift work distribution and intensity of work. There were positive correlations among emotional intelligence, communication satisfaction and job well‐being. Communication satisfaction partly mediated the relationship between emotional intelligence and job well‐being. Improving the level of emotional intelligence and communication satisfaction should be an important strategy to improve nurses' job well‐being. Therefore, nursing managers could carry out targeted training on emotional intelligence management and communication between nurses and patients and pay attention to the spiritual needs of nurses and provide psychological guidance on a regular basis.

The Impact of the Line Managers Emotional Intelligence on Employee Motivation with Special Reference to Small and Medium-sized Enterprises (SMEs)

The major objectives of this paper were to understand the impact of Line Managers’ Emotional Intelligence on their employee motivation and to understand the importance of Emotional Intelligence in the professional life of employees of SMEs. In this paper, Daniel Goleman’s emotional intelligence model was introduced and same has been comprehensively used in the questionnaire. Over 30 studies were reviewed to support the research gap identified. Relevant primary data were obtained by using questionnaire and secondary data were collected from books, journals, magazines, and other published sources. The analysis revealed that respondents overall perceived the emotional intelligence of their respective leaders in all the parameters above average. Their perceived behaviour in sharing information and assigning value to their respective leaders was the highest, on the contrary it was the lowest while recognizing the situations that trigger their own emotions and expression of feelings. This might be due to the leaders’ contextual behaviour at workplace. One of the interesting findings revealed that there was no significant difference between the average importance level to the variable, as suggested by the respondents, for all the emotional intelligence components. This can be due to the gender difference in the communication pattern at workplace since this research was carried out for SME’s where the gender biasness is more prevalent. There is good scope in conducting further research on the topic by identifying different sectors and zones. *

La empatía como factor de calidad en los servicios bancarios del Ecuador

La empatía es una habilidad social que permite la vinculación emocional de las personas para comprender de mejor manera sus emociones, es decir, ponerse en el lugar del otro. La presente investigación analiza cómo influye el manejo de la inteligencia emocional en base a la empatía para dar paso a una experiencia mejorada en la calidad de los servicios en las empresas financieras hacia sus clientes. La sociedad va evolucionando constantemente es por eso por lo que se presenta de una manera transformada proyectando un interés superior por la calidad del servicio y una cultura organizacional empática. En la investigación de campo se recolectó información mediante una encuesta, se elaboró preguntas relacionadas a la empatía como una de las dimensiones del Modelo Servqual, tomando en cuenta cinco variables que fueron analizadas y relacionadas a la calidad del servicio empático. Como principal conclusión se puede decir que en el sistema bancario la empatía está relacionada con el servicio eficaz que los bancos prestan a sus usuarios, por lo que la empatía del cliente depende de la calidad del servicio que se brinda.

Current trends analysis and prioritization of success factors: a systematic literature review of ICT projects

PurposeThe purpose of this study is to investigate the current literature that has explored project success in the information and communication technology (ICT) sector.Design/methodology/approachThe literature search was carried out for related articles in three databases: the Web of Science, Scopus and Ebscohost. Using a systematic literature review (SLR) methodology, 75 related articles were sorted out. Furthermore, the methods of frequency and content analysis were used to identify, categorize and arrange critical success factors (CSF) of ICT projects based on their importance, interrelation and cultural regions.FindingsThe findings in this study revealed that interest in researching success in ICT projects has increased significantly during the last five years. Through reviewing the selected articles, 25 CSF were identified. User participation, stakeholder relationship, project manager emotional intelligence, communication skills, and leadership skills, and top management support in the project emerged as the most important factors for ICT projects. Furthermore, we found that each regional group gives different level of importance to different CSF.Practical implicationsThis study gives the opportunity to practitioners to control the highest value CSF to increase the success rate of ICT projects carried out in different cultural regions.Originality/valueAs the first study of its type, CSF were divided for different cultural regional groups. This paper further explained that certain CSF have different levels of importance in different culture regions. This study suggests that regional culture needs consideration during the evaluation of CSF.

The effects of emotional labour on the outcomes of the job and the organization: Do the differences in age and the manager’s emotional intelligence have any impact in the hotel business?

In the high competition of the hospitality and service industry, hotels are in the process of intensely managing their employees’ behaviour and emotions, and this can have a detrimental impact on frontline employees’ work attitudes, job performance, and behaviour within the organization. In Thailand, there are still pressing questions regarding these issues. The objectives of this study were to examine the relationships among emotional labour, burnout, job satisfaction, turnover intention, and organizational commitment, and to compare the moderating roles of the employee’s age and manager emotional intelligence affecting emotional labour concerning the job satisfaction and burnout of hotel frontline employees in Thailand. A total of 509 subjects were investigated. With the structural equation modelling (SEM) and multiple group analysis technique used in this study, the positive and negative significant effects of emotional labour concerning job and organizational outcomes, and the moderating roles of age and manager emotional intelligence, were determined. The managerial implications from the results of the study can have beneficial outcomes for the hospitality and service industry, particularly regarding the human resource management process in terms of dealing and custom treat with employees’ emotional labour.

Емоційний інтелект менеджерів та його оцінка

Емоційний інтелект менеджерів та його оцінка

Examine the relationship between emotional intelligence and behavior Coach oriented

The adaptive changes of the main requirements is to survive and compete effectively. Organizations so that they can remain competitive in turbulent and requires staff and managers who are adaptable. The leadership of an organization to adapt to change and to survive and thrive in the new environment requires special features the general managers encountered to respond to the many problems. One of the most important things that can help leaders and managers in response to these changes is familiar with emotional intelligence of managers and employees. Since managers face many challenges dealing with global climate change, human resource managers face many challenges they should be professional and to adapt to the demands of the employees on their efforts, the main objective of this study was to investigate the relationship between emotional intelligence and behavior of oriented coach. Methodology: To achieve this objective, 15 variables related to emotional intelligence is measured by behavior-oriented coach.Results: The study population consisted of 350 medical staff are teaching hospitals in Yazd province whose members are chosen through classified sampling and to test variables used is simple regression method and Spss software. As well as to collect information from a standard questionnaire was used emotional intelligence and coaching oriented. Conclusion: The results show that between emotional intelligence variables and variables of self-awareness with behavior-oriented coach there is a significant relationship.

The Relationship between Interpersonal and Emotional Intelligence on Teacher Performance

social environmental factors that contribute to Interpersonal Intelligence that will influence Emotional Intelligence and the performance of the teacher itself In carrying out its duties, the teacher is always faced with a variety of problems, both related to the main task as an educator which is continuing and developing life values, as well as a teacher that is continuing and developing science and technology, also the teacher as a trainer namely, developing skills the students, on the quality of teacher performance, one of them is reflected in the results of the first stage of the 2018 Teacher Competency Test data from the Banjarmasin City Education Office, of 142 teachers of the State Madrasah Tsanawiyah in Banjarmasin city, obtained an overall average value of 39.22. This is to find out the relationship between Interpersonal Intelligence and Emotional Intelligence with performance Madrasah Tsanawiyah Teachers of State in Banjarmasin City.The type of research used is explanatory with a quantitative approach. The conclusion of this study is the variable Interpersonal Intelligence of Madrasah Tsanawiyah teachers in the city of Banjarmasin has a high category, as well as the performance variable of Madrasah Tsanawiyah Negeri in Banjarmasin City. The analysis of the results of the study states that the relationship between Interpersonal Intelligence and teacher performance variables of Madrasah Tsanawiyah Negeri in Banjarmasin City is significant, with very strong categories, Emotional intelligence variables of Madrasah Tsanawiyah Negeri teachers in Banjarmasin City have high categories. Analysis of the results of the study states that the relationship between Emotional Intelligence and the performance of teachers of Public Madrasah Tsanawiyah in Banjarmasin City is significant, with a very strong category, Variables Interpersonal Intelligence and Emotional intelligence have a significant relationship with the performance of teachers of Public Madrasah Tsanawiyah in Banjarmasin City, with a very strong category .Suggestions put forward are as follows: For Schools, it is expected to increase the availability of school facilities and infrastructure, especially facilities for teachers in the implementation of the learning process and Teachers, are expected to improve their performance by building maximum Interpersonal intelligence and proper management of Emotional Intelligence.

Innovative Behavior And Emotional Intelligence Of Managers In Managing A Catering Business

The main problem of SME Catering family business in Makassar City is low competitiveness which has an impact on financial performance. This study investigates the causes of low competitiveness through the role of the manager's innovative behavior and emotional intelligence. Sampling uses purposive sampling by setting the owner and manager as respondents. Data was transformed from the score to scale data through SolAnd 1.9 software application and data analysis using WarpPLS 3.0. This study found that Catering's financial performance is good because ownership is increasing. The more catering ownerships are the better innovation of managers and better financial performance. Although innovative managers are good, the emotional intelligence of managers is still low, financial performance is also low. The catering business is vulnerable to the risk of raw materials. Therefore, managers who are able to innovate and have personal qualities to work are needed indeed the competitiveness of this business increases.

Cognitive Behavior Therapy for Management of Emotional Intelligence among Patient with Dissociative Disorder

The authors colorfully declare this paper to bear not conBackground: Dissociative disorder (DD) is characterized by an involuntary escape from reality characterized by a disconnection between thoughts, consciousness and memory. People from all age groups can be experienced dissociative disorder. It’s estimated that 2% of people experience DD, with women being more likely than men to be diagnosed. Studies of cognitive behavior therapy (CBT) have shown it to be effective for treatment of DD. Aim: The aim of the study was to see the effectiveness of CBT on improvement of emotional intelligence and anxiety level of the patient. Methodology: Study involves A 18 years old, unmarried, Hindu, female, educated up to 12th, from middle socio economic status and hailing from urban area who was brought by her parents with chief complaints of restlessness, breathing problem, fearfulness, nervousness, concentration difficulty, sudden sub consciousness. She was referred for psychological intervention. The 12 weekly and individual session of CBT of 45-60 minutes duration was implemented with the patient. A pre and post assessment was done using Hamilton anxiety rating scale, emotional intelligence scale. Result: The finding demonstrates a reduction in anxiety score from 29 to 17 on post assessment and improvement in patient’s emotional intelligence level from 46 to 69 on post assessment. Conclusion: CBT has effectively showed improvement in the patient’s emotional intelligence in terms of self-regulation, self-awareness as well as reduce anxiety i.e., reduced nervousness, fearfulness, stop panic attacks.flict of interests