Elements Of Quality Management System Research Articles

QUALITY MANAGEMENT SYSTEMS FOR DESIGN CONSULTANTS - A CASE STUDY IN COMMERCIAL PROJECT CONSULTANTS IN THE GREATER JAKARTA AREA

Standardization of Quality Management System (QMS) for design consultants has not been established as a regulation by Indonesian local government. As a result, quality of design consultants varies. The research combined literature review and interviews with experts in design consultants, addressing 12 elements of quality management system based on ISO 9001 AND 9004. The quality data gathered from consultants were then verified with major users to find gaps and point of improvements. There were four finding of mismatch, namely: documentation and follow up by consultant to feed-back and complaints of service user, product verification before it reaches the service user, innovation to process, and design result. These four findings of mismatch were then looked into further with the corresponding consultant and service user. As the end of the study, a model completed with activities briefs and checklists were proposed to address mismatch and as improvement.

МОДЕЛЬ ОЦЕНКИ УРОВНЯ ЗРЕЛОСТИ ПРОЦЕССА КОРРЕКТИРУЮЩИХ ДЕЙСТВИЙ

The purpose of this paper is to present the model for assessing Corrective action process maturity level. The model is developed as a tool for evaluating and managing the process of corrective actions, which is considered as one of the key elements of Quality Management System within International Standard ISO 9001:2015, and also the process represents a specific requirement in problem-solving in many industry standards (for example, IATF 16949:2016, ISO/TS 22163:2017, AS/EN 9100:2016). The model is developed based on the survey results of manufacturing companies’ employees competent in problem-solving (N = 259). Structural Equation Modeling in STATA program was used to analyze the results. Verified factors significantly affecting Corrective actions and problem-solving process are integrated into the model. Obtained results are analyzed by means of fuzzy logic algorithm in MATLAB, that enables process maturity level assessment in accordance with recommendations of ISO/IEC 330XX series of standards.

THE EVALUATION OF INTERNAL CONTROL ELEMENTS IN THE QUALITY MANAGEMENT SYSTEM OF EDUCATION ESTABLISHMENTS AT LAW ENFORCEMENT INSTITUTIONS

Under the conditions of a growing competition in the field of educational services and the increasing demands of the labor market for well-educated and highly qualified workforce, the quality of professional efficiency assumes a particular significance. Taking into consideration the present situation concerning the security of the EU borders and problems created by the migration as well as the challenges they pose, the quality management systems and their effectiveness are vital also for educational institutions training specialists for the needs of the departments of the Ministry of the Interior. The research is aimed at establishing the most effective principles for working out the quality management system of vocational training in regard to one of the basic elements of the quality system: the resource of internal quality in an educational institution. The paper reflects and provides the analysis of the research process and outcomes that have been obtained from the interviews conducted among twenty Baltic State experts in the field of professional training of border guards and police employees, and by evaluating the resources and elements of quality management system according to the criterion “Impact on the study process quality”. The obtained research and empirical data provide scientifically valid frame for the actions of education establishments of law enforcement institutions on defining the principles at working out the quality management system.

Upravljanje kvalitetom usluge u javnom prevozu putnika

One of the primary targets in performing and providing a transport service is the quality of that service. The procedure of working in transportation is specific, especially in public passenger transport, where the users or passengers are present in creating and providing the service. A huge number of methods and standards are available to the carrier in order to manage the service quality and customer satisfaction. The paper presents elements of quality management system (QMS) with focus on public passenger transport (PPT). Specific standards for the quality of passenger transport services EN 13816 and EN 15140 are also analyzed. Service quality measuring can be realized by users - passengers, carriers, mystery passengers, local community. The most commonly used method is survey. A selected review of PPT users customer satisfaction is provided at the end of the paper.

ПОРІВНЯЛЬНИЙ АНАЛІЗ АТЕСТАЦІЇ ВИПУСКНИКІВ-МЕДИКІВ ТА РЕЗУЛЬТАТІВ ЇХ ВСТУПНОГО ЗНО

The versatility of the internal university quality management system (QMS), based on the principles of TQM, provides not only continuous improvement of all processes of a modern higher educational institution. In the Bogomolets National Medical University it has become a link uniting the efforts of administration, faculty and student community on the way to updating and harmonizing the expectations of the society and the results of the training of future physicians. The process of forming students’ contingent is one of the essential elements of QMS. Particular attention to the terms of selection of university entrants determines the level of success of their academic performance, and a scientifically sound approach to the results of EIE at the entrance to university makes it possible to predict the results of internal and external evaluation. Basing on the comparative analysis, the informative value of the indicators of the EIE certificates of the Bogomolets National Medical University entrants has been established in order to predict the success of licensing integrated examinations «Krok 1» and «Krok 2» as the elements of external evaluation within the attestation of medical faculties graduates. Informativity of an EIE-indicator of three competitive subjects at level <150 points does not exceed the following for the EIE-indicator of biology, but the proportion of such students among the contingent was 5,4 times higher. The introduction of a limit for a minimum EIE-certificate score is one of the most effective tools of “contingent selection”. It will enhance the quality of training medical students according to the requests and expectations of all stakeholders. Guided by the obtained results, in 2017, the NMU introduced a limit of 140 points for the biology EIE-certificates, and in 2018 - a limit of 150 points for three competitive subjects.

Quality Management and Supply Chain Resilience: Establishing a Missing but Important Link

This research argues that through the implementation of Quality Management Systems, organizations acquire resources and capabilities that may enhance resilience in their supply chain operations. Using the relevant literature that advances the conceptual understandings of both the Quality Management and the Supply Chain Resilience domains, and utilizing the theoretical arguments of the Cumulative Capabilities framework, six research propositions are developed that link the conceptual elements of Quality Management Systems with key Supply Chain Resilience elements. Thus, this study provides an alternative and novel way to conceptualize supply chain resilience by linking two literature steams that have hitherto existed in non-converging domains.

Quality Management System's (QMS) impact on organizational performance of the college academic deans: a basis for continual improvement

Among the most important characteristics that distinguish a community from other communities is its ability to manage institutions and vital programs, not only effectively, but fairly innovative. This descriptive study assessed the elements of quality management system as performed by the college academic deans at colleges/universities located in Quezon City, Philippines where they were connected. The key issues the study examined include the impact of the elements of quality management as performed by the college/university academic deans that affect their performances.

Life Cycle of Quality Management System in Organizations

Considering that some organizations implemented the ISO 9001 standard more than 25 years ago, while othersdid it a while ago, some quality management systems (QMS) are older than others. This fact led authors to question whether there are differences between long and recently implemented quality management systems. Is there a pattern that QMS follows in its aging that could be considered as a life cycle of QMS? From October 2013 to June 2014, authors have conducted a survey in 186 certified companies using structured questionnaire in order to learn whether there was a significant difference between long and recently implemented QMSs.Collected data were processed using the ANOVA test with a confidence interval of 95%, i.e., α=0.05.Results show that there is a difference between quality management systems in the mature stage and those recently implemented. However, research pointed out two facts. First,34.41% of all surveyed companies apply QMS partially and have virtual QMS that has no purpose of improving business performances but only the purpose ofmaintaining the company’s certificate. Second, in companies that apply QMS fully, the frequency of all processes (which are elements of QMS) decreases in the first seven years of implementation, while after that period it begins to increase. Also, the paper describes indicators for determining companies which partially apply QMS.

Classification of Quality Tools and Techniques: A Quality Management System Approach

Quality tools and techniques (QTT) is the essential element of Quality Management System (QMS). However, some quality tools and techniques are not being adopted widely due to lack of common QTT selection and application guideline. As such, this paper reviews the current literature of QTT classification with the ultimate aim to develop a new QTT classification framework that in line with Quality Management System principles. Finding from literature review suggests that classifications of QTT proposed by prior researchers tend to focus on single classification criteria, such as “fundamental methodology adopted by QTT,” “company strategy,” “QTT application” or “organization functional units.” In addition, the classification approach used by prior research also tend to focus on the element of quality management and quality problem solving, yet, lack of emphasis put on the quality improvement which is vital to organizational quality performance. As such, based on the principle of Quality Management System, this paper proposes a conceptual framework of QTT classification (namely Quality Management System-based classification framework) based on the three key elements of QMS, which are Management, Problem Solving and Improvement.

Впровадження елементів системи управління якістю на малому поліграфічному виробництві як механізму боротьби з відходами

The nature, role and approaches to implementing the elements of quality management system for small printing enterprise to manage defective products and recycling.Methodological aspects of improving the quality of printed products on the basis of principles that are basic to the quality management system. The key aspects of quality control functions on a small printing company and features the use of certain methods of measurement, evaluation and analysis of the production process of printed products. The causes of defective products and the algorithm quality management that will reduce shortages and waste, and thus make the process of production and management of defective products managed.

BPMN in practice. Experiences of business modeling in the Department of Pathology

Background Orientation to processes is one of the essential elements of Quality Management Systems, including those currently in use in healthcare. BPMN (Business Processes Modeling Notation) is a language designed specifi cally for modeling business processes (organizational). Without required special expertise, BPMN provides a graphical notation for expressing all aspects of the processes using a single type of diagram. We present our experience in modeling Anatomic Pathology processes within the Programmed Surgical Patient (PSP) process and the use of BPMS (Business Process Management System) tools in our hospital.

Implementation of the Business Process Modelling Notation (BPMN) in the modelling of anatomic pathology processes

BackgroundProcess orientation is one of the essential elements of quality management systems, including those in use in healthcare. Business processes in hospitals are very complex and variable. BPMN (Business Process Modelling Notation) is a user-oriented language specifically designed for the modelling of business (organizational) processes. Previous experiences of the use of this notation in the processes modelling within the Pathology in Spain or another country are not known. We present our experience in the elaboration of the conceptual models of Pathology processes, as part of a global programmed surgical patient process, using BPMN.MethodsWith the objective of analyzing the use of BPMN notation in real cases, a multidisciplinary work group was created, including software engineers from the Dep. of Technologies and Information Systems from the University of Castilla-La Mancha and health professionals and administrative staff from the Hospital General de Ciudad Real. The work in collaboration was carried out in six phases: informative meetings, intensive training, process selection, definition of the work method, process describing by hospital experts, and process modelling.ResultsThe modelling of the processes of Anatomic Pathology is presented using BPMN. The presented subprocesses are those corresponding to the surgical pathology examination of the samples coming from operating theatre, including the planning and realization of frozen studies.ConclusionThe modelling of Anatomic Pathology subprocesses has allowed the creation of an understandable graphical model, where management and improvements are more easily implemented by health professionals.