Egyptian Hotels Research Articles

Studying the intentions of hotel guests to engage in green programs in Egyptian hotels

Many factors are currently pushing the hospitality sector to be more environmentally friendly. Moreover, hotel management is increasingly aware of its environmental impact, and it is gradually taking positive steps and green initiatives such as conserving water, energy-saving and solid waste reduction." Many hotels have already applied for some green plans. Besides, customers began to prefer green rather than regular hotels during their stay. This research aims to determine what influences the intention of hotel guests to participate in green activities. Results have also shown that green hotel policies and practices are well accepted by tourists, such as energy-saving light bulbs in guest rooms, recycling bins in rooms and lobbies, as well as green certifications. Many guests agreed to the green initiatives proposed in the study. They preferred to stay and participate in green-based practices and programs in hotels unless this could increase accommodation costs. The result also provides hoteliers with how these attributes can attract holidaymakers who care about the environment. These programs require to be monitored continuously with the growth in the greening of hotels. Finally, hotel establishments must pay attention and start implementing some of these green initiatives because they are inexpensive and help protect our environment.

Customer Spending in the Egyptian Hotels After the Exchange Rate Liberalization

Customer Spending in the Egyptian Hotels After the Exchange Rate Liberalization

Impact of Corporate Social Responsibility on Employee Organizational Citizenship Behavior in Egyptian Hotels

Corporate social responsibility (CSR) and Organizational Citizenship Behavior (OCB) are taken as an essential concern in managerial decisions. In the face of increasing international interest of CSR and OCB, this study aims to measure the impact of CSR on employee OCB in a sample of Egyptian Hotels. This study employs a self-administrated questionnaire as the collection instrument. The questionnaire consisted of four variables regarding CSR: philanthropic responsibility, ethical responsibility, legal responsibility, and economic responsibility; and five variables regarding OCB: Sportsmanship, Conscientiousness, Civic virtue, Altruism, and Courtesy. The total number of questionnaire forms distributed was 250, among of which 230 forms were completed and valid for analysis which represents 92% response rate. Descriptive analysis and correlation tests were adopted to test the proposed hypotheses using SPSS Version 25. The findings showed that there was a high positive correlation between ethical responsibility and civic virtue. Also, there was a high positive correlation between legal responsibility and conscientious. There was a high positive correlation between legal responsibility and civic virtue. The results also showed that there was a high positive correlation between legal responsibility and altruism. There was a high positive correlation between economic responsibility and sportsmanship as well as a high positive correlation between economic responsibility and conscientious. One of the key recommendations is hotel managers should prevent unethical behaviors in order to achieve organizational goals.

Employment of The Ancient Egyptian Feast Foods in Egyptian Hotel Menus and Its Impact on Promoting Food Tourism.

Food provided to customers and good menus are important factor in competitiveness for the tourist destination. There is a critical contribution for food in growing tourists yield. The relevance between regional food and culture enables the promotion of cultural heritage by promoting food tourism. The objectives of this research were two-fold. The first objective was to assess the extent of tourists’ approval of employing the Egyptian feast foods to the menus presented in Egyptian hotels. The second goal was to explore the effect of employing Egyptian feast foods to the menus presented in Egyptian hotels on the promotion of food tourism at the Egyptian tourist destination. The research adopted a quantitive approach and used a questionnaire that was distributed to a sample of foreigner and Egyptian tourists at Luxor city. The findings revealed that Egyptian tourist and hotel establishments do not do their best to promote food tourism. Furthermore, using social media to promote Egyptian feast foods in Egyptian hotel menus can be a good way to influence tourists' conviction to include heritage foods on food menus. Another important finding of the research showed that the more the customer visit experience, the more tourists tend to heritage foods and the more to promote food tourism in the Egyptian tourist destination.

The Importance of Crisis Management in Egyptian Hotels and Tourism in Dealing with the Emerging Coronavirus (COVID-19)

This paper aims are to develop a meaningful procedures for crisis management so that the staff will be able to use it as a valuable tool for positive changes. 300 questionnaires were distributed to employees working in different jobs within different departments in investigated Egyptian hotels only 264 questionnaires were valid and ready to analyse by percentage 88%. The study was conducted from October 2020 till March 2021. The study found that there are significant differences between the employees’ job position categories with regard to rules that hotel should find useful during a crisis. Moreover, Results showed that there is a significant correlation between the guests’ most influential factor of crisis management in Egyptian hotels in dealing with the emerging Coronavirus (COVID-19); The influences of Rules that hotel should find useful during a crisis, extent do hotels support workers to avoid new Corona virus, and the tourism and hospitality leaders and organizations support in Egypt on the benefits. On the other hand, the study assured that result indicated that there is need to avoid overlapping commands between policies and performance of the tourism and hospitality in Egypt; Multiple supervisory authorities for tourist and hospitality facilities in Egypt. Avoid Lack of clarity of vision of the crisis management committee and avoid conflicting decisions and ensure their implementation of the tourism and hospitality in Egypt.

The Interactive Impact of Organizational Support, Service Training and Empowerment on Employees' Affective Commitment and Service Recovery Performance: Hotel Front Office Department’s Perspective

This study investigated the interrelationship of some management practices of service quality, as manifested by front office employees' appraisal of organizational support, service training and empowerment and service recovery performance through their affective commitment in the Egyptian hotel sector. This research reports the findings of questionnaire survey distributed to 219 employees from the front office department of five-star hotels in Cairo. Previously developed and validated measures for organizational support, service training, empowerment, affective commitment and service recovery performance were adopted to test the research hypotheses. Results indicate that organizational support, service training, empowerment and employees' affective commitment are directly related to service recovery performance, though no direct effect of service training over employees' affective commitment was found. Moreover, employees' affective commitment partially mediates the relationship between organizational support, empowerment and service recovery performance. Thus, organizational support and empowerment can strongly relate with achieving a higher level of service recovery performance in the front office department with mediation of its employees' affective commitment.

Organizational Conflict and Job burnout of Egyptian Hotels Employees

The human element in hotels is a key determinant of its success or the opposite, so the hotel management should work to good managing of the organizational conflict in order to reduce job burnout of employee and increase his satisfaction and engagement of work and the resulting increase in its quantity and quality. The study aimed to identify the level of organizational conflict in Egyptian hotels and the degree of job burnout for its employees, and determine the nature of the relationship that links the organizational conflict and job burnout of employees and influence between them. The study found a direct, relationship and a strong influence between organizational conflict and job burnout for Egyptian hotel employees. The study recommended that the management of the hotel should continuously reconsidered the salaries and incentives systems, evaluate performance on periodic, distribution of tasks among employees on the basis of job redesign and including it conforms to the specifications of the individual and the work.

Investigating the Relationship between Humble Leadership Behavior and Job Alienation of Employees in Egyptian Hotels

The study aims to identify the relationship between the humble leadership behavior (HLB) and job alienation (JA) of employees in Egyptian hotels; measure the impact of the HLB and JA of employees by using a questionnaire form as the main tool for collecting primary data and directed to a random sample of employees in these hotels. The data obtained were analyzed using SPSS V25. The results showed that there is a significant correlation between HLB (Self-Awareness, Low Self-Focus, Appreciation of Others, and Teach Ability) and JA of employees, and HLB had a negative effect on JA of employees. Also, there were no statistically significant differences between the employees' opinions about JA due to the management style (chain hotels and independent hotels). The research recommends that Egyptian hotels pay attention to rooting the HLB of managers at all levels of administration and that this is one of the criteria for selecting administrative leaderships that the manager has the qualities of a humble leader. And the necessity of holding periodic training courses and workshops between managers of different administrative levels and workers of all disciplines characterized by openness and transparency to exchange views, knowledge, experience, and skills.

Organizational learning practices in Egyptian hotels and their impact on organizational commitment of employees: An Empirical Study

Organizational learning practices (OLP) represent an urgent strategic necessity for the progress and continuation of the organization, as it contributes decisively to dealing with change, creates opportunities for sustainable competitive advantage. OLP is an effective tool for achieving employees' goals in obtaining reward or authority; Therefore, the research aims to discover the relationship between OLP practices and organizational commitment (OC) of employees, and measure the potential impact of these practices on OC of employees by using a questionnaire as the main tool for collecting primary data and directed to a random sample of employees in the hotels. The data obtained were analyzed using SPSS V25. The results indicated that there is a significant correlation between OLP and OC of employees and OLC had a positive effect on OC of employees. The research recommends that Egyptian hotels pay attention to consolidating OLP, as they have a positive impact on enhancing OC of employees through the generation, acquisition, and sharing of knowledge among employees; The necessity of holding training courses for both managers and employees to improve learning and participation systems, and to encourage discussion and dialogue, which in turn develops the affective commitment, normative commitment, and continuous commitment.

The role of Entrepreneurial Orientation on Competitive Advantage in Egyptian Hotels

The research seeks to identify the role of entrepreneurial orientation in achieving competitive advantage in Egyptian hotels by using a questionnaire form as the main tool for collecting primary data and directed to a random sample of employees in the hotels under study. The data obtained were analyzed using SPSS V23. The results showed that a variation in the relative importance of the dimensions of the entrepreneurial orientation and competitive advantage in hotels. There is a significant correlation between it; entrepreneurial orientation had a positive effect on achieving competitive advantage. The research recommends hotels to apply the concept of entrepreneurial orientation to achieve competitive advantage through continuing to provide adequate support for creative activities, working to implement new ideas that would meet the needs and desires of customers; encouraging the hotel management staff to engage in activities that exhibit a high degree of risk, allowing them to experiment, and giving them opportunities to learn from their mistakes.

Core Competencies as an Entrance for Enhancing Job Engagement in Egyptian Hotels

The study assessed the dimensions of the core competencies (CC) of five-star hotels at Sharm El-Sheikh and measured their impact on enhancing job engagement (JE). It tried to provide a comprehensive theoretical framework for the most important researchers studies about the CC and JE, in addition to conducting an analytical framework through a questionnaire divided into three sections. The first section included demographic data, the second the dimensions of the core capabilities, and the third dimension of job engagement. Three main data analytical techniques were employed: descriptive analysis, correlation, and multi regression by SPSS V25. A questionnaire was distributed to a random sample of employees in these hotels. The collected data were statistically processed. The study found that there are a positive relationship and effect of the CC on promoting JE in hotels. The study recommends that the hotel management should adopt the concept of CC because of its positive and direct impact on enhancing JE by taking all necessary measures to advance all its combined dimensions and to provide material and human requirements. Investing in the CC of the hotel employees by supporting them financially and morally, which enhances their organizational affiliation, which in turn leads to their JE.

Transforming Hotel Supply Chain Using Intelligent Decision Support System: Prospects and Challenges

Modern technological innovations are driving the trends to digitalize the hotel supply chains. The most famous and used technologies are artificial intelligence, robotics, blockchain, and advanced predictive analytics. These technologies provide the tools that will inevitably redesign and transform many aspects of the hotel supply chains. Thus, this study aims to investigate the opportunities and chart the path to adopt the Intelligent Decision Support System (IDSS) in hotel supply chain management. IDSS is a computerized information system that facilitates the decision-making process by creating alternatives, which can then be evaluated using a set of predetermined patterns to make reliable and fact-based decisions. To that end, this study engaged in 12 Delphi survey with hotel managers and key industry experts in Egypt and received additional inputs from 70 structured surveys conducted amongst four and five-star hotels located in Cairo, Giza, Alexandria, Sharm El-Sheikh, and Hurghada which allow a deeper insight into the prospective scenarios of how IDSS could be applied in hotel supply chain management. The results unveiled that the hotel supply chains in Egypt are moving towards digital transformation, albeit with slow steps. Also, the results revealed that data quality, analytical decision-making capabilities, and transformational impacts appear to be critical factors that influence the adoption of IDSS. A key finding of this study is that Egyptian hotels cannot reap the integration advantage of IDSS technology without additional engagement with supply chain partners.

The COVID-19 pandemic: The mitigating role of government and hotel support of hotel employees in Egypt.

We investigated the effect of government support of hotels on hotels' employee support (namely, health support, staff retention, and staff training) and consequently on employee job satisfaction and organizational commitment, through the moderating role of perceived overall organizational justice and ethical climate, during the COVID-19 pandemic. Using a quantitative approach and a framework that drew on the stakeholder and organizational support theories, we collected data from 669 employees in Egyptian hotels through a web-based survey. The results support the proposed framework and show a positive effect of government support through the strengthened perception of perceived overall organizational justice. Surprisingly, findings indicated that the association between job satisfaction and organizational commitment is significantly and negatively influenced by hotel ethical climate. Furthermore, job satisfaction partially mediates the association between hotels' support of employees and organizational commitment. The study holds important implications for both theory and practice.

The application of Robots, Artificial Intelligence, and Service Automation in the Egyptian Tourism and Hospitality Sector (Possibilities, Obstacles, Pros, and Cons)

Robots (R), artificial intelligence (AI), and service automation (SA) (RAISA) technologies are greatly applied in the tourism and hospitality industry around the globe. Research on this area is getting momentum, however, investigating the topic in the Egyptian tourism and hospitality industry has been fairly neglected. This study aims to analyze the application of RAISA technologies in travel agencies and hotels in Egypt. The researchers adopted an in-depth semi-structured interview method and analyze the qualitative data collected from a sample of twenty IT managers and IT assistant managers in travel agencies and hotels. The results confirmed that there are no robots’ applications in the Egyptian tourism and hospitality sector. However, there are some AI (chatbots, AI search platforms) and SA technologies adopted (digital kiosks, virtual reality, mobile check-in/out, smart rooms). The main obstacles of applying RAISA are cost and the absence of qualified human resources. From the interviewees' viewpoint, the most significant pros of RAISA are increasing the quality of services provided, improving performance, reducing human mistakes, and overcoming problems related to employees' mental and psychological state. While the cons are huge investments required and decreasing the essential human interactions between customers and employees. Additionally, the interviewees declared that the tourism and hospitality sectors are witnessing significant technological changes in Egypt vision 2030.

Evaluation Staff Perception of Management Practices to confront Epidemics in Egyptian hotels: A case of COVID-19

During any crisis, the industry that suffers the most is hotel industry as it is the most sensitive to crises such as terrorists’ attacks, SARS epidemic, bird flu and COVID-19 pandemic. The present paper investigates the negative influence of epidemic COVID-19 upon both of the resorts employees and management practices in Egyptian resorts during Corona pandemic spread. The impact of COVID-19 on hotels industry in Egypt has been approached by few studies. This paper aims at evaluating staff perception of COVID-19 disease in resorts’ performances in three Egyptian coastal cities: Sharm El-Shiekh, Hurghada and Marsa Alam. A mixed methods approach was adopted using a combination of both qualitative and quantitative research methods. The first method was eighteen general managers of five and four resort hotels were interviewed. The research was accomplished by distributing questionnaires to 360 employees. Statistical techniques, Mann-Whitney U test and Kruskal-Wallis H test and Simple Linear Regression, were used to test the research hypotheses. The results showed that the non-financial hotel performance during COVID-19 crisis is affected by three management practices, namely working environment, staff management and the relations with customers. Accordingly, a set of suggestions is presented to management that could be applied in resort hotel sector to minimize COVID-19 negative impacts on employees.

Leadership Styles and their Relation with Organizational Commitment of Employees in Egyptian Hotels

Leadership Styles and their Relation with Organizational Commitment of Employees in Egyptian Hotels

The impact of strategic agility dimensions in achieving organizational effectiveness in Egyptian hotels

The present study aims to identify the impact of strategic agility in its various dimensions (planning, organization, individuals, technology) in achieving organizational effectiveness in hotels (Study sample). To achieve this goal, a survey form was designed and distributed to a random sample of managers and their deputies, heads of departments and supervisors of some five-star hotels In Sharm El-Sheikh, to learn about their views on the dimensions of strategic agility in achieving organizational effectiveness. The results of the study concluded that the hotels of the study sample apply the dimensions of strategic agility (planning, organization, people and technology) with a high degree and an arithmetic average of 3.8. And They found a statistically significant correlation between the combined dimensions of strategic agility and organizational effectiveness, and the level of organizational effectiveness in hotels. The study sample was high, with an arithmetic average (3.5).

المطبخ المستدام وأثره على المیزة التنافسیة للفنادق المصریة

Sustainability is considered as one of the most important issues in food trends over the globe. Sustainable cuisine has become decisive tools that help hotels sectors, increasing competitiveness, and achieving excellence. When looking through the lens of sustainability within cuisines, there are myriad interrelated issues, ranging from local purchasing, to waste management, to energy conservation, to green building design. In order to sufficiently address any of these issues, food and beverages managers and cuisine chefs must take into account potential changes to operational processes, education and marketing needs, and processes for measuring costs and benefits. The aim of this research is to study the practices of sustainable cuisine in achieving competitive advantage in Egyptian hotels. The current research adopted a deductive approach using the questionnaire strategy as a data collection instrument. The population of the study was the general managers, assistant general managers and executive chefs who are working in Hurghada hotels. Simple random sampling was chosen as the most proper sampling technique to achieve the study objectives. 300 questionnaires were distributed to respondents of the sampled hotels. The returned and valid questionnaires for analysis were 252, with a valid response rate estimated to be 0.84%. Research findings highlighted that the investigated hotels responded effectively to the waste and storing food services practices and towards the statements of sustainable cuisine practices and achieving competitive advantage.

The Relationship between Service Quality Dimensions and Behavioral Intentions in the Egyptian Hotel Industry

This study investigates the service quality dimensions within five-star hotels in Cairo in Egypt and how these dimensions further impact customer satisfaction and behavior intentions. A self-administrated questionnaire was used to collect the primary data of this study. The findings obtained from factor analysis indicated five dimensions of service quality: tangibles, adequacy in service quality, understanding and caring, assurance, and Convenience. The findings also indicated that the business guests had the highest importance for the dimension of assurance, adequacy in service supply, understanding and caring, tangibles, and Convenience. Although this study's findings indicated that quality performance (i.e., adequacy in service supply, assurance, understanding, and caring) in the hotels was rationally good, lower ratings were identified for numerous factors. Multiple regression analysis was also applied and showed that these five dimensions had a statistically significant influence on customer satisfaction and behavior inventions.

The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector

In recent years, the concept of an organizational culture in hotels has held an important position on both a theoretical and practical level because this culture significantly affects organizational performance and the strategies adopted by hotels. Therefore, it is considered one of the key factors in determining hotels’ tendency towards outsourcing and sustainable performance. In this study, we aim to analyze the impact of the organizational culture on the level of outsourcing and sustainable performance. To do so, we will use the Competing Values Framework (CVF), which divides organizational culture into four typologies: hierarchical, group, rational, and development cultures. A personal questionnaire was administered to the directors or managers of 114 hotels located in two Egyptian cities: Hurgada and Sharm El Sheikh. The results of the structural model suggest the negative impact of the hierarchical and development cultures on the level of outsourcing. The results show a positive influence of the four types of organizational culture on sustainable performance, suggesting that these hotels have a strong interest in sustainability and the environment. The findings reveal a negative relationship between the level of outsourcing and sustainable performance. Finally, this study presents academic and practical implications, as well as recommendations for future research.