Efficient Service Delivery Research Articles

THE CHALLENGE OF ABSENTEEISM OF PUBLIC HEALTHCARE CENTERS WORKER IN THE RURAL AREA: A STUDY ON SYLHET DISTRICT, BANGLADESH

Absenteeism has been linked to ineffective healthcare delivery in several studies. This research looks at absenteeism in Bangladesh's public healthcare centers (PHCs), a health system level recognized as vulnerable to absenteeism. Front-line health workers, administrators, service consumers, and health propensity committee chairpersons were interviewed in detail and participated in focus groups. Absenteeism was shown to be quite common among healthcare employees, and it is much more of a problem in PHCs when lateness is included. Absenteeism influences the pair service consumers and associates, although it is not necessarily intentional. Even though there are measures to prevent absenteeism in PHCs, our results reveal that they are readily evaded and ineffectual due to utilization and formative difficulties. The Anti-Corruption Evidence (ACE) strategy, which aims to include and improve the stimulations of significant players in the system to support efficiency-renovating measures and, in turn, ensure efficient service delivery, might be relevant in this case. In this research, we will look at the issues of a lack of health workers in Bangladesh's PHCs, patient satisfaction and the quality of services at PHCs, and the effect of a lack of health workers in Bangladesh's rural public healthcare centers (PHCs).

Understanding The Impact Of Gestures To Mitigate The Negative Impact Of Service Failure

This research paper delves into the significant role that gestures play in the context of service recovery tactics, exploring how they affect brand perception, customer happiness, and loyalty development. This study embarks on a journey to uncover their profound influence on forming customer perceptions after instances of service failure by engaging in a thorough exploration of a variety of gestures, including polite interactions, compassionate responses, active listening, and efficient service delivery. The study carefully examines the nuanced ways that various gestures affect emotional regulation, drive customer satisfaction levels, affect retention rates, direct online suggestions, and word-of-mouth referrals by using a meticulously designed approach. Customer satisfaction plays a crucial part in the inquiry which is considered as a key element that shapes repurchase intentions as well as loyalty. The study reveals particular behaviours through an empirical analysis that directly increase customer satisfaction, such as politeness and nice interactions, demonstrating their significant ability to improve the entire service recovery experience. Parallel to this, the research reveals deeper implications, showing how actions like empathy and engaged listening may develop good impressions through other channels even when they don't directly affect consumer satisfaction. This study provides organizations with practical knowledge to modify the service restoration paradigms by illuminating the nuanced subtleties of gesture dynamics in service recovery. Utilizing the consequences of this research, businesses may respond to service lapses with precision, tailoring their actions to the requirements of their customers. This comprehensive understanding equips companies to plan memorable client encounters, build long-lasting bonds, and solidify their positions in a cutthroat industry.

Exploring Classroom Environment as a Predominant Factor Affecting Students' Academic Performance in Lagos State Junior Secondary Schools, Nigeria

This study was conducted to investigate the classroom environment as a predominant factor affecting students' academic performance in Lagos State junior secondary schools, Nigeria. A sample size of 250 students was drawn using both purposive and simple random sampling techniques. The instruments used for data collection were a questionnaire titled “Classroom Environment Questionnaire and tagged (CEQ),” whose reliability coefficient was found to be 0.85, and an achievement test to measure the students’ academic performance. Findings from the study revealed that there is a significant relationship between class size and students' academic performance in public junior secondary schools (r =.829), a significant relationship exists between instructional material usage and students' academic performance in public junior secondary schools (r =.745), a significant relationship exists between school climate and students' academic performance in public junior secondary schools (r =.775), and a significant relationship exists between classroom organization and students' academic performance in public junior secondary schools in Lagos State (r =.925). It was recommended that to ensure efficient service delivery, or the teaching-learning process, the government, through the Education Districts, pledge to supply junior secondary schools with economically improved and pertinent instructional resources, as this would enhance students’ academic performance in schools.

Exploring Classroom Environment as a Predominant Factor Affecting Students' Academic Performance in Lagos State Junior Secondary Schools, Nigeria

This study was conducted to investigate the classroom environment as a predominant factor affecting students' academic performance in Lagos State junior secondary schools, Nigeria. A sample size of 250 students was drawn using both purposive and simple random sampling techniques. The instruments used for data collection were a questionnaire titled “Classroom Environment Questionnaire and tagged (CEQ),” whose reliability coefficient was found to be 0.85, and an achievement test to measure the students’ academic performance. Findings from the study revealed that there is a significant relationship between class size and students' academic performance in public junior secondary schools (r =.829), a significant relationship exists between instructional material usage and students' academic performance in public junior secondary schools (r =.745), a significant relationship exists between school climate and students' academic performance in public junior secondary schools (r =.775), and a significant relationship exists between classroom organization and students' academic performance in public junior secondary schools in Lagos State (r =.925). It was recommended that to ensure efficient service delivery, or the teaching-learning process, the government, through the Education Districts, pledge to supply junior secondary schools with economically improved and pertinent instructional resources, as this would enhance students’ academic performance in schools.

Digital Technology as A Driver of Government Efficiency: An Analysis of Government Parastatals in Lagos State, Nigeria

Digital technology is fast becoming a global phenomenon for efficient service delivery, both in private and public institutions. Developing nations have been increasing their investments in essential E-government administration systems. Therefore, this study examined the role of digital technology in driving government efficiency among parastatals in Lagos, Nigeria. A structured questionnaire on the study variables was developed and a descriptive survey research approach was used to harvest information from employees of five purposively selected government parastatals in Lagos state. Three hundred and eighty-seven copies of the questionnaire were properly filled and the data was presented using frequency tables and percentages. The Kruskal-Wallis test and OLS regression technique were used for the inferential analysis. The result of the analysis revealed that digital technology significantly influences record management, speed of service delivery, and service provision amongst government parastatals. The study concludes that digital technology is a major driver of government efficiency. The study recommends that the government should invest in creating critical digital enablers and providing incentives to encourage their widespread use across their establishments.

Implementasi Load Balancing dengan HAProxy di Sistem Informasi Akademik UIN Sunan Kalijaga

Efficiently managing academic information systems (AIS) is essential for educational institutions to provide reliable services to students and faculty. This research explores the integration of HAProxy load balancing and file synchronization techniques to optimize the performance of AIS. HAProxy is employed to distribute incoming requests across multiple backend servers, and the backend will call web service to access the data saved in the database to facilitate seamless data sharing and access. Additionally, file synchronization mechanisms are implemented to maintain consistency across scripts used in the backend system. The study conducts performance evaluations and benchmarks to assess the impact of HAProxy load balancing and file synchronization on AIS responsiveness and reliability. The results reveal significant system scalability and fault tolerance improvements, reducing downtime and enhancing user experience. This research contributes to optimizing academic information systems, enhancing their ability to handle increased loads, and ensuring the efficient delivery of educational services.

IMPLEMENTATION OF NATIONAL POLICE CLEARANCE SYSTEM BY THE PHILIPPINE NATIONAL POLICE

This study presents an analysis of the shift from local police clearance to a centralized national police clearance system in the Philippines, implemented by the Philippine National Police (PNP). The study examines the rationale behind the transition, the process of implementation, and the potential impact on law enforcement and public service delivery. Through the use of a qualitative methodology and in-depth interviews with PNP Officials, the study explores subjective experiences. The findings provide insights into the challenges and opportunities associated with the adoption of a national police clearance system. Ongoing initiatives including continuous NPCS training, active clients feedback, and assessments, are encouraged in order to maintain efficacy. To sum up, the shift to centralized national police clearance represents a critical advancement in modernizing application process of police clearance and fostering efficient public service delivery in organizations such as the PNP. KEYWORDS: National Police Clearance, Philippine National Police, Law Enforcement, Public Service, Implementation

Legal reform and access to justice in Uzbekistan: a comprehensive approach through free legal aid

This article explores the significant legal reforms and initiatives implemented in Uzbekistan aimed at enhancing access to justice and strengthening the rule of law. Since 2016, these reforms have included the ratification of international conventions, the introduction of free legal aid, and the development of clinical legal education programs. Notable advancements such as the 'MADAD' legal aid initiative and the 'E-SUD' e-justice system are highlighted as key tools in improving legal service delivery and judicial efficiency. While acknowledging the progress made in promoting gender equality and protecting vulnerable populations, the article identifies ongoing challenges in funding, public awareness, and service delivery. It concludes with recommendations for sustaining reform efforts and enhancing access to justice for all citizens of Uzbekistan.

International Journal of Entrepreneurship and Business Innovation

The study sought to determine the impact of innovation as change strategy and diversification of manufacturing firms in North Central, Nigeria. The imperativeness of innovation in the manufacturing sector has made the strategy impeccable for any organization to do without. The specific objectives of the study were : (i) To a large extent technological innovation effect the quality of goods produced by manufacturing firms in North Central, Nigeria; (ii) Determine the extent to which process innovation techniques enhances competitive advantages of manufacturing firms in North Central, Nigeria; (iii) To what extent does marketing innovation enhances large market shares of manufacturing firms in North Central, Nigeria. The study adopted the survey design, were the researcher selected a total of 18 manufacturing firms with a population of 60 respondents made up of CEO and management staff of the manufacturing firms in North Central, Nigeria; as the study population as well as the sample size. Primary data was used for the study and collected through the use of structured five-point likert scale questionnaire and interview method. The hypotheses were tested using simple linear regression for hypothesis one and two; meanwhile hypothesis three was tested using Pearson product moment correlation technique. The findings revealed that: to a large extent there is significant positive effect of technological innovation on the quality of goods produced by manufacturing firms in North Central, Nigeria (r = .724, p < 0.05). To a large extent process innovation techniques enhances competitive advantages of manufacturing firms in North Central, Nigeria (r = .738, p < 0.05). Marketing innovation enhances large market shares of manufacturing firms in North central, Nigeria ( r= .741, p<0.05 ). Based on the findings of the study, it was recommended that innovation strategy should be enhanced by manufacturing firms as a means for their survival and diversification. More so, the proponent strategy should be embed as it tends to enhance efficiency of systems, goods produced and service delivery in a coherent and tactical manner. More importantly managers should embark on innovation training of their employees as this tends to ensure optimization of resource allocation, by prioritizing the areas that have the most significant impact on their target market that would bring about diversification of manufacturing process.

Theoretical Review of Pay Restructuring in Uganda's Public Service Health Sector

This article examines the impact of wage reforms on service delivery, financial stability, managerial efficiency and donor influence and focuses on the public health sector in Uganda. Like other reforming countries, Uganda also implemented salary structure reform for various reasons, but the most important ones were to pay civil servants a living wage, make remuneration transparent, align the salary structure with the single-spine structure and consequently increase the number of employees motivation and efficiency in service delivery. The study analysed research articles, policy documents, reports, and media coverage on pay changes for public health workers. Key findings show that the original goal of wage reforms, such as the single-spine structure, has not been achieved; several pay scale structures were reintroduced. Different service models are used to calculate wage. Similar cadres of civil servants receive different salary grades; and wage allocation receives more funding than other areas, such as development and supplies. The results suggest that salary increases affect allocations in other important areas but do not always result in public health workers' commitment to service. Compromise and negotiation have played an important role in public sector wage restructuring. A review of wage reforms implemented across Uganda's public sector will be based on the recommendations and issues addressed in this study. The study provides crucial benchmarks with regard to wage reform strategies that promote diversity in the public sector and the distribution of authorities. This study is unique because it focuses on wage restructuring in the public sector to align practices with policies. Although based on a review of relevant documents, it was conducted for the first time in Uganda

Factors Identifying Users’ Behavioral Intention to Adopt E-government Public Services in Bangladesh

The paper discusses about the behavioral intention of users to adopt e-government public services using the UTAUT model. E-government helps to create efficient delivery of services to mass people. Bangladesh government has a "Vision-2041" to become smart government as a result many e-government services are implemented, and initiated throughout the country. To be successful in this vision, the behavioral intention to adopt e-government services is necessary to identify. In this paper, primary data is collected to conduct the study. Fifteen questionnaires are formed to find the behavioral intention where the sample size is the portion of the population who uses e-government public services at least once in their life. SPSS software is used to analyze and validate hypotheses. The research finds that the factors of the UTAUT model that are adopted for conducting this research such as perceived performance expectancy, perceived effort expectancy, and perceived social influence have a positive relation toward the behavioral intention to adopt e-government services in Bangladesh.

Legal regulation of inter-municipal cooperation in European countries

The subject. Financial relations between municipal entities represent a crucial mechanism for enhancing the efficiency of public service delivery in European countries. Collaborative efforts among municipalities can lead to cost savings and the utilization of economies of scale. This is particularly prominent in countries with a high number of small municipalities. This article aims to identify effective forms of financial activities among municipalities across various cooperation domains and assess the applicability of international experience in the context of the Russian Federation.Methodology. This study analyzes various organizational forms of inter-municipal cooperation, drawing insights from different countries, including Switzerland (associations of districts and cantons), Slovakia (joint municipal institutions, municipal associations, associations of legal entities), and France (syndicates and districts). Special attention is paid to the experience of inter-municipal cooperation in Slovakia, where it is not only a vital component of local government but also a tool for project management, often funded by external sources.The main results, scope of application. The analysis of international experience in inter-municipal cooperation reveals diverse organizational models, each tailored to specific local contexts. Based on this analysis, the authors propose amendments and enhancements to Russian legislation. Implementation of these suggestions could enhance the efficiency of interactions among Russian municipal entities, improve planning capabilities, enhance labor productivity, and optimize public service expenditure.Conclusions. Inter-municipal cooperation, as demonstrated by various international models, offers valuable insights for Russia. Adapting and implementing lessons from abroad can lead to improved governance and resource allocation, ultimately resulting in enhanced service delivery and cost-effectiveness for the benefit of the Russian population.

Strategic Human Resource Planning and Service Delivery in County Governments in Kenya

Strategic human resource management in public sector organizations enables governance arrangements that promote efficient service delivery. However, service delivery in county governments in Kenya gets stymied by both human resource and funding constraints. Due to contextual gaps in the strategic human resource management practises in county governments in Kenya, the study evaluated the role played by strategic human resource planning on service delivery in Kenya. The study adopted a descriptive design and systematically examined the HRM practises by sampling 140 respondents (47 county secretaries, 47 county directors of HRM and 46 municipality managers from municipalities based at the county headquarters of 46 counties) through interviews and questionnaires. The respondents were selected based on their operational and functional human resource management roles in various units in the 47 counties. The research instrument was validated through a review by a panel of supervisors and a pilot testing exercise. The qualitative reports indicated that the county governments can attract qualified and competent persons with critical skill sets to match the various job descriptions and optimally sustain service provisions at the county level. The correlation analysis indicated that service delivery positively correlated with strategic HR planning practises (r = 0.6510, p< 0.05) at 0.05 significance levels, while the regression analysis indicated that strategic HR planning practises explains about 41.61 % variance in service delivery with an effect size (β1 = 0.6451 (t = 8.97, p< 0.05). Based on the findings, the study concludes that strategic human resource planning practises hold a positive and significant potential impact on service delivery in county governments in Kenya. The study recommends proactive planning and proper structuring of the county workforce based on knowledge, skills, abilities, and other characteristics

Human Resource Development and Service Delivery in Rivers State Ministry of Education, Nigeria

This paper examined human resource development and service delivery in Rivers State Ministry of Education, Nigeria. A correlational research design was adopted for the study. The population for this study comprised all the entire staff of Rivers State Ministry of Education. A sample of 150 respondents were drawn from the entire population using simple random sampling technique. The research instrument for this study is title: Human Resource Development Scale (HRDS) and Service Delivery Scale (SDS). The instruments items were designed and validated by the researcher. Cronbach Alpha reliability statistics was used to estimate the reliability of the two instruments. The reliability coefficients of Human Resource Development Scale and Service Delivery Scale are 0.88 and 0.82 respectively. The results of the study revealed that human resource development in the areas of training and mentoring has significant relationship with actualization of service delivery in Rivers State Ministry of Education. Based on these results, it was recommended that staff of Rivers State Ministry of Education should be constantly sponsored by the state government for development programmes such as training in order to increase their efficiency in service delivery. Also, there should be intentional paring of experienced and less experienced staff by the departmental heads for effective mentoring activities to enhance service delivery.

A Dynamic Workflow Scheduling Method based on MCDM Optimization that Manages Priority Tasks for Fault Tolerance

Because it offers efficient on-demand service delivery over the internet, cloud computing has become more and more popular. An architectural model for cloud computing energy management is provided by the suggested Ant Lion algorithm. Virtual Machines (VMs) in cloud systems are assigned to hosts based not so much on their overall and long-term use, but rather on their immediate resource consumption, including RAM availability. The placement and scheduling processes are frequently computationally demanding and have the potential to affect the performance of deployed virtual machines. In this research work, we offer a strategy that considers the historical resource use of virtual machines (VMs) over time while scheduling them in the cloud. Our goal is to use the Ant lion approach to schedule virtual machines (VMs) in a way that maximizes performance by evaluating the utilization levels of prior VMs. The goal is to reduce the degradation of performance brought about by Cloud administration tasks like as virtual machine deployment, which might impact systems that have already been installed. Furthermore, congested virtual machines (VMs) sometimes take up resources from nearby VMs, increasing the VMs' actual CPU use. Our results show that by learning and adjusting to system behavior over time, our strategy outperforms conventional instant-based physical machine selection. We offer the idea of scheduling virtual machines (VMs) using resource monitoring data from past VM resource use. By using the Ant lion classifier, four fewer physical machines are needed.

Women’s experiences of early pregnancy loss services during the pandemic: A qualitative investigation

ProblemEarly pregnancy losses [EPL] are common, varied, and require different courses of management and care. BackgroundIn the UK, women who suspect or suffer a pregnancy loss are usually provided specialist care in early pregnancy assessment units [EPAUs]. Their configuration has recently been evaluated, but recommendations for change in-line with best practice for optimum outcomes were unable to be implemented due to the COVID-19 pandemic health system shock. AimTo compare women’s experiences of EPAUs during the pandemic to themes previously found in qualitative work undertaken with women who utilised EPAUs before the pandemic. MethodsWe conducted semi-structured virtual interviews, with women (N = 32) who suffered an early pregnancy loss during the pandemic; analysing transcripts using Template Analysis, based on findings about women’s (pre-pandemic) experiences of EPAU from The VESPA Study. FindingsWe report on seven key themes: Barriers to Accessing Services; Communication & Information; Retention of Relational Care; Involvement in Care Decisions; Staffs’ Attitude or Approach; Efficiency of Service Delivery; Sensitive Patient Management. DiscussionSensitive patient management and woman-staff interactions in EPAU settings remain a fundamental issue. Women also reported their experiences of EPAUs were comparatively worse during the pandemic. ConclusionsWomen valued the care provided by EPAUs and found services to be efficient, despite pandemic-related restrictions. However, psychological recognition surrounding EPL and appropriate, sensitive, relational care and support continue to be areas in need of improvement. Our recommendation is to implement the improvements suggested by VESPA as a priority to ameliorate present sub-optimal experiences and prevent further deterioration.

An introduction to digital determinants of health.

In recent years, technology has been increasingly incorporated within healthcare for the provision of safe and efficient delivery of services. Although this can be attributed to the benefits that can be harnessed, digital technology has the potential to exacerbate and reinforce preexisting health disparities. Previous work has highlighted how sociodemographic, economic, and political factors affect individuals' interactions with digital health systems and are termed social determinants of health [SDOH]. But, there is a paucity of literature addressing how the intrinsic design, implementation, and use of technology interact with SDOH to influence health outcomes. Such interactions are termed digital determinants of health [DDOH]. This paper will, for the first time, propose a definition of DDOH and provide a conceptual model characterizing its influence on healthcare outcomes. Specifically, DDOH is implicit in the design of artificial intelligence systems, mobile phone applications, telemedicine, digital health literacy [DHL], and other forms of digital technology. A better appreciation of DDOH by the various stakeholders at the individual and societal levels can be channeled towards policies that are more digitally inclusive. In tandem with ongoing work to minimize the digital divide caused by existing SDOH, further work is necessary to recognize digital determinants as an important and distinct entity.

The Dual Effect of Information and Communication Technology in Developing Banking Industries. A case study at Ogbomoso. Oyo State South Western, Nigeria

Information and Communication Technology (ICT) is at the centre of this global change and one of the modern yardsticks in rating a business enterprise is its ICT infrastructural layout. This study was carried out in two commercial banks in Ogbomosho town, Oyo state, Nigeria using research survey methods a procedures in which the attitudes, opinions, behaviours or characteristics of the population were determined. The population of the study comprises of key staffs and functional heads of the branch of the banks selected for the study which are GTB in Ogbomosho, Oyo State, Nigeria and UBA in Ogbomosho, Oyo State, Nigeria. There are a total of 20 staffs of various departments at UBA and 30 staffs at GTB. This random sampling population was gotten from top management staff of both banks with a total sample size of (50) staffs from both banks. Random sampling is selected because of its ease of use and it eliminates bias. The study revealed information communication technology has improved the efficiency and effectiveness of bank service delivery. Larger percentage of the respondents strongly agreed that bank service delivery, customer satisfaction and bank performance have beem improved since the introduction of information communication technology to the banking system and that major challenges faced by Nigerian commercial banks in the use of information communication technology are sporadic and inefficient electricity supply, low internet penetration, telecommunications problems. The results from the regression analysis indicate that it is clear from the model summary that the information and communication technology variables explain 42.3% of the variance on performance of commercial banks in Nigeria. This left a variance of 57.7% that was not accounted for by information and communication technology. This is an indication that however much information and communication technology influenced the performance of commercial banks in Nigeria; there were other more significant factors that also affected the performance of the commercial banks in Nigeria. The study established that there is a strong relationship between information and communication technology and the banking system in Nigeria.

Conversational AI facilitates mental health assessments and is associated with improved recovery rates

Mental health services across the globe are overburdened due to increased patient need for psychological therapies and a shortage of qualified mental health practitioners. This is unlikely to change in...

Lean Thinking and Resource Efficiency in the Design of Public Services

Efficiency in public service organisations is often driven by the need to reduce costs and increase productivity due to the economic and government pressure to make the best use of reduced resources. However, efficiency in public services can go beyond cost cutting, thinking about how organisations design and deliver their service offerings to achieve better outcomes while using the government fund more efficiently to turn public money into positive outcomes for both individuals and society. Through a combined method of literature review and interviews, the authors aim to systematically collect and analyse existing contributions on the current public services design and how Lean Thinking can promote resource efficiency in public service organisations, followed by validating the results through interviews in different public organisations focusing on the role of human resources in the services design. The findings suggest that implementing Lean Thinking allows public service organisations to streamline their resource allocation, eliminate waste, and improve productivity, resulting in more efficient service delivery, user satisfaction, and improved organisational performance. The authors took a panoramic view across different public organisation types, which can be extended through future research on specific organisation types or different regions to explore unique dimensions and find relevant conclusions.