The Dual Effect of Information and Communication Technology in Developing Banking Industries. A case study at Ogbomoso. Oyo State South Western, Nigeria

Abstract

Information and Communication Technology (ICT) is at the centre of this global change and one of the modern yardsticks in rating a business enterprise is its ICT infrastructural layout. This study was carried out in two commercial banks in Ogbomosho town, Oyo state, Nigeria using research survey methods a procedures in which the attitudes, opinions, behaviours or characteristics of the population were determined. The population of the study comprises of key staffs and functional heads of the branch of the banks selected for the study which are GTB in Ogbomosho, Oyo State, Nigeria and UBA in Ogbomosho, Oyo State, Nigeria. There are a total of 20 staffs of various departments at UBA and 30 staffs at GTB. This random sampling population was gotten from top management staff of both banks with a total sample size of (50) staffs from both banks. Random sampling is selected because of its ease of use and it eliminates bias. The study revealed information communication technology has improved the efficiency and effectiveness of bank service delivery. Larger percentage of the respondents strongly agreed that bank service delivery, customer satisfaction and bank performance have beem improved since the introduction of information communication technology to the banking system and that major challenges faced by Nigerian commercial banks in the use of information communication technology are sporadic and inefficient electricity supply, low internet penetration, telecommunications problems. The results from the regression analysis indicate that it is clear from the model summary that the information and communication technology variables explain 42.3% of the variance on performance of commercial banks in Nigeria. This left a variance of 57.7% that was not accounted for by information and communication technology. This is an indication that however much information and communication technology influenced the performance of commercial banks in Nigeria; there were other more significant factors that also affected the performance of the commercial banks in Nigeria. The study established that there is a strong relationship between information and communication technology and the banking system in Nigeria.