Effect Of Servant Leadership Research Articles

How Servant Leaders Psychologically Empower Their Followers

This study aims to examine any possible effects of servant leadership (SL) on psychological empowerment (PE) in terms of sub dimensionality. Implementing convenience sampling, 356 questionnaires were collected from five-star hotel employees in Antalya. The overall relationships were tested by conducting Pearson’s correlation analysis, and all constructs were subjected to the exploratory factor analysis (EFA). Later on, confirmatory factor analysis (CFA) was conducted in terms of providing support for dimensionality and confirmed convergent and discriminant validity via Amos. To test the hypothesized model, structural equation modeling was employed. The model showed that Agapao love has a substantial significant positive effect on the meaning sub-dimension of the PE, and the same effect was observed in the competence and impact sub-dimensions of the PE. Along with Agapao love, trust was also significant and had positive effects on PE sub-dimensions. Referring to our discussion in this paper, leaders should support their followers in terms of psychological empowerment and preferably closely interact with their subordinates as an expected leadership behavior in service enterprises. Besides, trustworthiness is a crucial cue for kitchen employees in terms of motivation, inspiration, and competence.

The effect of servant leadership on organisational sustainability: the parallel mediation role of creativity and psychological resilience

PurposeThe main concern of this research is to examine the indirect effects servant leadership on organisational sustainability (OS) through creativity and psychological resilience in the hoteling sector in Malaysia.Design/methodology/approach A survey method based on a questionnaire was employed to gather data from 441 employees working in the hotel industry in Malaysia. The partial least squares technique, SmartPLS3.3.7, was employed to examine the hypotheses.Findings The result of the study found support for effect of servant leadership on creativity and psychological resilience. In addition, the effect of creativity and psychological resilience on OS was supported. Moreover, the mediation role of creativity and psychological resilience between servant leadership and organisational suitability was also supported by data.Originality/value This is a pioneering study that has combined human capital elements (i.e. servant leadership, creativity and psychological resilience) to examine their impacts on OS. Besides, this work has established comparatively new relationships, i.e. the impact of servant leadership on OS through the mediating role of creativity and psychological resilience. In addition, this study has developed relatively new link between psychological resilience and OS. In addition, it has confirmed the validity and reliability of servant leadership and OS at first and second orders.

How Servant Leadership Sparks Feedback-Seeking Behavior: A Moderated Mediation Model.

Drawing upon social information processing theory, we propose that moqi with supervisors mediates the relationship between servant leadership and follower feedback-seeking behavior. Subordinates’ traditionality plays a moderating role in this process. A total of 440 Chinese working adults responded to the two-wave questionnaire survey in paper and pencil forms. Correlation analyses, mediation analysis, and moderated mediation analysis was performed through R and SPSS PROCESS Macro. The results revealed that servant leadership positively correlates with followers’ feedback-seeking behavior via moqi with supervisors. Moreover, these indirect effects of servant leadership were moderated by traditionality, such that servant leadership had weaker relations with feedback-seeking behavior when traditionality was higher (vs. lower). Theoretical contributions and practical implications, limitations and suggestions for further study were discussed.

Pengaruh Servant Leadership terhadap Mutu Layanan Pendidikan di MTs Miftaahush Shuduur Kecamatan Ciampea Kabupaten Bogor

Education Quality Service is an educational service capable of producing graduates who have expertise and competence as an advantage that is well-organized starting from input, process and output. Based on education quality indicators which include input, process and output . This study aims to explain 1) Describe the picture of servant leadership in MTs. Miftaahush Shuduur, 2) Describe how the quality of education services in MTs is described. Miftaahush Shuduur, 3) Analyzing the effect of servant leadership on the quality of education services at MTs. Miftaahush Shuduur. This research was conducted at MTs Miftaahush Shuduur, Ciampea District, Bogor Regency. Based on the results of the analysis, it was found that servant leadership simultaneously has a positive effect on the quality of education services. This shows that the stronger the influence of servant leadership , the higher the quality of educational services produced by the institution. Therefore, to establish the quality of educational services in institutions, it is expected that more attention is paid to a servant leadership style .
 Keywords: Servant Leadership ; Quality of Education Services .

Leadership and Internal Communication: Linking Servant Leadership, Communication Satisfaction, and Employee Advocacy

ABSTRACT To fill the research gap and expand the body of knowledge on leadership and internal communication, the current study is among the first that investigates the effect of servant leadership on employee advocacy through the mediating role of communication satisfaction and employee-organization relationships (EORs). Through a web survey of 777 employees working in medium and large organizations in the United States, the study confirmed the relationship between servant leadership and communication satisfaction, and that supervisory communication satisfaction is positively related to EORs. Additionally, the study provides empirical evidence for the relationship between servant leadership and employee advocacy. Theoretical and practical implications are discussed.

Effects of servant leadership on the leader's innovative behavior

Servant leadership has become an increasingly popular construct in organizational behavior research because of its effectiveness in organizations. Using self-determination theory and broaden-and-build theory, we proposed a moderated mediation framework in which the leader's sense of accomplishment would mediate the relationship between servant leadership behaviors and the leader's innovative behavior. The leader's extraversion was used as the boundary condition of the relationship. Participants comprised 232 leaders and their immediate supervisors, working in firms based in northern China. Results show that servant leadership behaviors indirectly influenced leaders' innovative behavior via their sense of accomplishment. In addition, leaders' extraversion strengthened the impact of sense of accomplishment on their innovative behavior, as well as the indirect effect of servant leadership behaviors on their innovative behavior. Theoretical and practical implications are discussed.

The Effect of Servant Leadership, Job Satisfaction and Quality of Work Life on Organizational Citizenship Behavior

The Effect of Servant Leadership, Job Satisfaction and Quality of Work Life on Organizational Citizenship Behavior

Team‐level servant leadership and team performance: The mediating roles of organizational citizenship behavior and internal social capital

AbstractAmong the many approaches to leadership, servant leaders stand out for the emphasis they place on the importance of service to their followers, the organization, and the broader community. We develop and test a multilevel mediation model, in which the relationship between servant leadership and team performance is sequentially transmitted through individual‐level organizational citizenship behavior (OCB) and team‐based internal social capital. Multilevel structural equation modeling was applied to a sample of 343 teams, reflecting 835 respondents from various departments at 171 hotels in Spain; both top‐down (between team leaders and individual employees) and bottom‐up relationships (individual employee behavior and team outcomes) were assessed. As anticipated, individual‐level OCB and group‐level internal social capital fully mediated the positive effect of servant leadership on team performance. Our findings illustrate that servant leadership in the team‐based business enterprise context can foster virtuous individual‐level OCB to help build task‐focused community, in which leaders, followers, and teams can flourish for the common good. Thus, managers should know that serving their team members first and foremost is a positive for the flourishing of all involved. As such, policymakers should pursue communication and training initiatives to encourage the practice of servant leadership.

Workplace bullying and turnover intentions of nurses: the multi-theoretic perspective of underlying mechanisms in higher-order moderated-serial-mediation model

PurposeThis study examines the relationship between workplace bullying (WPB) and the turnover intentions (TIs) of nurses, both directly and indirectly, i.e. through serial mediation of psychological contract violation (PCV) and poor employee wellbeing (EWB). And that with the moderating effect of servant leadership (SL) on its final path to TIs of nurses.Design/methodology/approachA total of 285 nurses voluntarily participated in the survey through convenient sampling from 13 different district hospitals. The authors performed partial least squares structural equation modeling (PLS-SEM) to test the study's measurement and structural models.FindingsOverall, results indicated 62% prevalence rate of WPB and TIs of nurses had 67% variance explained by the exogenous factors. Workplace bullying was found to have direct as well as indirect relationship with TIs of nurses. For the latter, PCV and poor EWB were found to have partially mediated, both singly and serially. The moderating effect of SL on the serial mediation pathway was negative and significant.Originality/valueDrawing on a tripartite theoretical perspective, this study illuminates the mechanism underlying WPB-TIs relationship with an advanced multivariate statistical technique in the nursing work setting in a developing country.

Servant leadership and civil servants' service attitude: The role of basic needs satisfaction

We explored the effect of servant leadership on service attitude to understand its mediation mechanism, on the basis of selfdetermination theory. We used valid, reliable scales to measure servant leadership and basic needs satisfaction, and a self-designed scale to measure service attitude among 160 public servant–citizen paired dyads from the Chinese Government Affairs Center. Results show that servant leadership had a positive influence on service attitude, and that the basic needs of autonomy and competence played mediating roles, but the basic need of relatedness did not. Our results affirm selfdetermination theory and empirically show the different roles of psychological needs satisfaction. Future research prospects and implications for civil service reforms are discussed.

The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior: Job Satisfaction as Mediating Variable

The Effect of Servant Leadership and Organizational Commitment on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at PT. Karya Semangat Mandiri Padang. This study aims to examine how much influence Servant Leadership and Organizational Commitment to Job Satisfaction and how much influence Servant Leadership, Organizational Commitment and Organizational Citizenship Behavior (OCB) on Job Satisfaction. Methods of data collection through surveys and distributing questionnaires, with a sample of 85 respondents obtained by the Slovin formula in the employee population of PT. Karya Semangat Mandiri Padang. The analysis method used is correlation analysis, multiple linear regression and path analysis using SPSS 16. The results obtained based on the T test (partial test) obtained Servant Leadership and Organizational Commitment parisally have a significant effect on the Organizational Citizenship Behavior (OCB) of PT. Karya Semangat Mandiri. Based on the F test (Simultaneous), it was found that Servant Leadership and Organizational Commitment parisally had a significant effect on job satisfaction of employees of PT. Karya Semangat Mandiri.

The effect of nurse managers' servant leadership on nurses' innovative behaviors and job performances

PurposeThis study aims to determine the effect of servant leadership on nurses' innovative behavior and job performance and to examine the moderator role of servant leadership in the relationship between nurses' innovative behavior and job performance based on the self-determination theory and social exchange theory.Design/methodology/approachThis correlational study included 885 nurses selected from three public hospitals in Istanbul using the convenience sampling method. Data were analyzed using descriptive tests, correlation analysis and linear and hierarchical regression analyses.FindingsThe nurse managers' servant leadership behaviors were statistically significantly related with the nurses' innovative behaviors and job performances: servant leadership behaviors of the nurse managers increased the nurses' innovative behaviors and job performances and found to partially play a role of a moderator in the effect of nurses' innovative behaviors on job performance.Practical implicationsThis study shows that positive nurse outcomes will be achieved when nurse managers show an ethical, humanistic, empathic, mutual benefit and service-oriented approach and adopt a servant leadership approach as appropriate to the nature of nursing.Originality/valueThis study contributes to the literature by revealing the effect of nurse managers' servant leadership on nurses' innovative behavior and job performance, as well as the partial moderator role of servant leadership, which has not been studied before as a part of the relationship between innovative behavior and job performance.

Servant leadership and organizational deviant behaviour: interpreting some contradictory results from public sector of Pakistan

PurposeThis study aims at ascertaining the relationship between servant leadership and employees’ organizational deviant behaviour in public sector organizations of Pakistan. Drawing on social cognitive and social exchange theories, this research also proposes to determine the mediating role of self-efficacy and trust in leader in this relationship.Design/methodology/approachUsing convenience sampling method, three-wave time-lagged data were collected from 204 employees working in secretariats of two federal ministries in Pakistan.FindingsThe results derived from partial least squares structural equation modelling (PLS-SEM) analysis using SmartPLS 3.2.9 software revealed that servant leadership is not negatively related to employee organizational deviant behaviour. Although the findings indicate that servant leadership is positively related to employee self-efficacy and trust in leader, these factors do not mediate the relationship between servant leadership and organizational deviant behaviour.Practical implicationsEmpirical evidence of this research emphasizes the role of servant leadership in fostering employees’ trust and self-efficacy. Additionally, this research suggests that alongside servant leadership, a moral climate and fairness in organizational policies and decisions are also inevitable to prompt employees to feel obligated to reduce undesirable workplace behaviours, particularly in public sector organizations.Originality/valueThis is amongst the earlier studies that investigates the association between servant leadership and organizational deviant behaviour of public sector employees in a developing context and examines the mediating role of trust in leader and self-efficacy simultaneously. Being contradictory to the underlying theories, findings of this research open the debate on effectiveness of servant leadership in public sector organizations of developing countries and expose avenues for future research.

The effect of servant leadership on hotel employees’ behavioral consequences: Work engagement versus job satisfaction

Our paper explores the impact of servant leadership on absenteeism, in-role performance, and extra-role performance via the mediating roles of work engagement and job satisfaction. Our study utilized hotel employee-supervisor dyadic data with time-lagged measurement collected in Russia. Study results reveal that the positive effect of servant leadership on work engagement is stronger than on job satisfaction. As hypothesized, work engagement is a mediator between servant leadership and job satisfaction. The mediation influence of work engagement in the linkage between servant leadership and absenteeism is greater than the mediation influence of job satisfaction. This is also true for the mediation impact of work engagement in the association between servant leadership and in-role and extra-role performances. These findings enhance current understanding about the effectiveness of work engagement versus job satisfaction regarding the effect of servant leadership on behavioral consequences. • The effect of servant leadership on work engagement is more than on job satisfaction. • Work engagement is a mediator between servant leadership and behavioral outcomes. • Work engagement is more effective than job satisfaction on behavioral outcomes.

Proposing Stewardship Theory as an Alternate to Explain the Relationship between CSR and Employees’ Pro-Environmental Behavior

The aim of the current analysis is to test the relationship between corporate social responsibility (CSR) and employee’s pro-environmental behavior (E-PEB) with the mediating effect of servant leadership (SL). The data of the current study were collected from banking employees (n = 392) serving in different banks of Pakistan through a self-administered (paper–pencil method) questionnaire and analyzed by employing structural equation modeling (SEM). The empirical results revealed that CSR directly influences E-PEB; however, this relationship is better explained in the presence of SL as a mediator (mediation explained 35% variation in E-PEB). The findings of this analysis will help academia and the banking industry improve their understanding of CSR to shape employees’ environment-specific behavior. Further, these findings will also help to deal with climate change by engaging the bank employees in different environment-specific activities to improve the overall environmental footprint of a bank.

The effect of servant leadership on innovative work behavior and employee knowledge sharing in the Latvian ICT sector

PurposeThis study aims to peruse the underlying effect of servant leadership (SL) on innovative work behavior (IWB) and employee knowledge sharing behavior (KSB), directly and through the mediating effect of job autonomy (JA), by using autonomous psychological needs of self-determination theory and embracing Hofstede's framework in information and telecommunication technology (ICT) companies in Latvia.Design/methodology/approachA quantitative analysis of data from 271 employees and managers in Latvian ICT companies was used by applying structural equation modeling.FindingsThe result discloses that SL can promote IWB and KSB directly and through mediating effects of JA.Research limitations/implicationsThe research is constricted by geography and sample data representation from a specific sector. Hence, future studies can determine the gender effects, carry out more preventive measures to avoid common method bias between constructs, measure antecedents and the mediator before outcomes and examine JA as a moderator.Practical implicationsThe findings demonstrate that the Latvian ICT sector should recruit managers with SL potentials, train and equip managers with the required resources to implement SL practices properly and integrate JA across the organization to increase the manifestation of IWB and KSB.Originality/valueThis paper is the first to examine JA as the underlying process through which SL’s effects on IWB and KSB are explained in an individualistic country.

How do servant leadership and self-esteem at work shape family performance in China? A resource gain development perspective

PurposeDrawing on the resource gain development (RGD) perspective, this study is aimed to examine how servant leadership as an environmental resource and general self-esteem as a personal resource influence employees' family performance through work-to-family facilitation (WFF) and explore the moderating effects of gender and Chinese traditionality on the relationship between servant leadership and WFF.Design/methodology/approachTwo-wave data were collected from 369 employees in China. The structural equation model and path analysis were used to analyze the data.FindingsThe results confirm that WFF mediates the effects of servant leadership and employees' general self-esteem on employees' family performance. Gender and Chinese traditionality moderate the relationship between servant leadership and WFF.Originality/valueThis study contributes to existing research by revealing how specific environmental resources (servant leadership) and personal resources (general self-esteem) impact employee family performance through WFF; it also identifies gender and Chinese traditionality as demand characteristics which moderate the effect of environmental resources on WFF.

Effect of servant leadership on the performance of a regional general hospital

Currently, leadership becomes the concern of studies in public organizations. However, studies on servant leadership and its impact on hospital performance are still limited. This study aims to identify the relationship and impact of servant leadership on organizational performance (hospital). A quantitative approach was used on a sample of 729 healthcare workers at the Undata Regional General Hospital in Palu. The sampling was based on the Slovin formula with an error rate of 5%, thus it involved 258 respondents. Further, the sample was selected using a random proportional sampling technique to represent each field in the hospital. The data were analyzed using descriptive statistics and simple linear regression analysis with hypothesis testing. The results of descriptive analysis on the servant leadership variable showed that the highest mean value is the item stating that leadership in the hospital has a thorough understanding of the organization and its goals. Meanwhile, the lowest is the item stating that leaders sacrifice their interests less to meet the needs of healthcare workers. In the organizational performance variable, the highest mean value is the item that states that healthcare workers can work effectively every working day, while the lowest is the item of patients complaining about healthcare procedures. Furthermore, the results of regression analysis through hypothesis testing showed that servant leadership has a significant effect on organizational performance of hospitals with a strong level of relationships.

Servant leadership and employee voice: a moderated mediation

PurposeThe purpose of this paper is to examine the effects of servant leadership on employees' promotive voice behavior and prohibitive voice behavior by focusing on the mediating role of job engagement and the moderating role of proactive personality.Design/methodology/approachTime-lagged data were collected using a field survey research design. The participants included 216 employees and 23 supervisors in two commercial banks in China.FindingsPerceived servant leadership was positively related to employees' promotive and prohibitive voice behavior, and these relationships were mediated by enhanced job engagement. In addition, employees' proactive personality amplified the relationship between perceived servant leadership and job engagement, and the mediating effect of job engagement on the relationship between perceived servant leadership and voice behavior.Research limitations/implicationsThis study enhances understanding of the mechanisms underlying the servant leadership – voice model by identifying the mediating role of job engagement. The results also demonstrate the moderating role of proactive personality in enhancing the effects of servant leadership. However, the survey design was not longitudinal, which limits the study's ability to confirm causality.Practical implicationsThe findings reveal that servant leadership, employees' job engagement, and proactive personality can facilitate employees' promotive and prohibitive voice behavior.Originality/valueThis study addresses the unexplored mediating mechanism of the relationship between servant leadership and voice behavior, and offers new directions for servant leadership and voice research.

القيادة الخادمة وعلاقتها بمستوي الضغوط المهنية للعاملين بالفنادق

Application servant leadership has become essential in hospitality establishments, because of changes and fluctuations faced by today's business environment. Which imposed many challenges to those establishments. This study was aimed at exploring the impact of servant leadership on reducing employees’ occupational stressors relationship five-star hotels in Cairo. to achieve this, a questionnaire consisting of 31 phrases was designed. Data was gathered from 383 employees from some of five-star hotels in Cairo. results are showing that There are many hospitality organizations that value servant leadership. In the business world it is reported that Fortune-listed companies (2019), such as Marriott International Chain ranked thirty- first, Four Seasons Hotels ranked eighty-nine, apply servant leadership principles in their business operations. The results proved that servant leadership is high in five-star hotels in Cairo with mean (3.85). The results also indicate a low level of employees’ occupational stressors relationship in five-star hotels in Cairo with a mean (1.93). The results reveal a statistically significant effect of servant leadership on reducing employees’ occupational stressors relationship five-star hotels in Cairo.