Effects Of Communication Style Research Articles

Child Pedestrians’ Perception of External Car Display: Effects of Communication Style and Visualization Type on Trust and Perceived Safety

Child Pedestrians’ Perception of External Car Display: Effects of Communication Style and Visualization Type on Trust and Perceived Safety

Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents

AbstractConversational agents are increasingly used to substitute or augment human service employees. Due to their ability to use human‐like communicative behaviors, these agents are theorized to establish social connections with customers. However, the existing literature is ambiguous on how conversational agents should verbally communicate with customers and whether they should be adaptive to customers' verbal behavior. The current study aims to address these gaps, by focusing on the effects of the conversational agent's communication style on the perceived social connection. Two experiments were conducted in which a virtual agent in a hedonic service (Experiment 1) or a utilitarian service (Experiment 2) was manipulated to adapt either a static task‐ or a social‐oriented communication style or mimic the communication style used by the customer in the previous turn. Guided by marketing and human–computer interaction literature, measures for engagement and rapport were used to reveal customers' perceived social connection. Results show that for the hedonic service, rapport was significantly affected by the presence of social cues in the agent's communication style (whether statically or mimicked), while engagement was significantly affected by mimicry. For the utilitarian service, only social cues significantly affected rapport. These findings enrich the Computers As Social Actors paradigm and provide clear guidelines for practitioners.

The Effect of Communication Style and Non Verbal Communication of Leader on Employee Performance

The Effect of Communication Style and Non Verbal Communication of Leader on Employee Performance

The Effects of Communication Styles on Marital Satisfaction (Literature Review)

The Effects of Communication Styles on Marital Satisfaction (Literature Review)

The Effect of Communication Style on Teaching Motivation, Work Ethics, Emotional Intelligence, Reading Proficiency and Knowledge Sharing

Introduction. The reading proficiency of students across countries varies. Better teaching motivation, workplace ethics, Emotional Intelligence promote one to share their knowledge with others. Therefore this study seeks to investigate the role of communication style, the effect of teaching motivation, workplace ethics, emotional intelligence on reading proficiency and knowledge sharing. Materials and Methods. This study engaged 448 teachers/serviced teachers from various levels of secondary schools. Structural Equation Modeling is utilized in this study to analyze the model. The model reached a satisfactory compliance. Results. The results showed that teaching motivation, workplace ethics, emotional intelligence bear on reading proficiency and knowledge sharing positively. The communication style of teachers mediates the model significantly. Discussion and Conclusion.Teachers with better motivation prepare their class better by increasing their knowledge and insight into their field by the intensity of their effort to increase their reading experience and proficiency. Those sticking to work ethic try to increase their integrity, honesty, discipline, fairness and respect, responsibility, and accountability at work to reach better proficiency of reading and behaviors of sharing activities. Teachers’ Emotional Intelligence boosts their quality in reading by reaching a better quality of their ability on their understanding of reading passages and vocabulary knowledge as well as the level of proficiency in reading. Teachers with better communication styles increase their motivation onto the level of reading proficiency. Communication style strengthens the influence of motivation on reading skills.

Effects of Communication Style on Competence Evaluations of Soccer Referees: Procedural Versus Relational Framing

Good communication skills are important for soccer referees, but it remains unclear what exactly constitutes good referee communication. In this article, we focus on the role of verbal framing by soccer referees by contrasting the effects of procedural frames (focusing on rules and regulations) and relational frames (focusing on relational aspects) on perceptions of referee competence. We conducted an experiment ( N = 97) in which soccer referees used either procedural or relational frames to communicate about different types of in-game situations (yellow card and offside) to players. Results demonstrate that spectator perceptions of impartiality and confidence did not differ depending on the type of frame used. However, relational (vs. procedural) frames did increase spectator perceptions of respectfulness and communication skills. Soccer referees are recommended to use relational over procedural frames when communicating to players during a match.

Wanna Be a Friend on Social Media?

As the volume of consumer-brand interactions is increasing in the social media setting, it becomes essential to understand how to foster relationships to create favorable attitudes towards the brand, stimulate sales, and enable consumers to forward the brand name to others. In this regard, this research focuses on the effect of communication style (formal vs. informal) that should be used for products that have different levels of self-expression (high vs. low) in social media communications. An experiment was conducted with 384 participants. The results indicated that consumers prefer informal communication regardless of the self-expression level of the product in social media. Investigating the interaction effects, the authors demonstrated that highly self-expressive products favorably stimulate word-of-mouth intention in case of formal communication. However, it is the informal communication that stimulates purchase and word-of-mouth intentions and brand attitudes when the product is low self-expressive in nature.

The Effect of Communication Style on Customer Satisfaction and Behavior Intention in Real Estate Brokerage Business

본 연구는 커뮤니케이션 스타일, 고객만족 및 행동의도 간의 관계를 분석하였다. 분석을 위해 최근 2년간 서울, 부산, 대구, 인천에 거주하면서 부동산 중개업소를 방문한 고객을 대상으로 대면 설문조사를 진행하였다. 탐색적 요인분석, 확인적 요인분석, 상관관계분석 등을 통해 측정요인들의 타당성과 신뢰도, 잠재변인과 측정문항의 집중타당성, 변수들 간의 관계 및 판별타당성을 검증하였다. 구조방정식 경로 분석을 통한 가설 검증의 결과는 다음과 같다. 첫째, 커뮤니케이션 스타일의 하위변인인 협력형 스타일, 통제형 스타일, 전문형 스타일, 신뢰형 스타일은 모두 고객만족에 영향을 미쳤다. 협력형 스타일, 전문형 스타일, 신뢰형 스타일은 경로 계수의 값이 양(+)의 값을 나타내 고객만족에 긍정적인 영향을 미친다는 것을 보여주었다. 그러나 통제형 스타일은 경로계수의 값이 음(-)의 값을 나타내기 때문에 고객만족에 부정적인 영향을 미치는 것으로 나타났다. 둘째, 고객만족은 행동의도에 영향을 미쳤다. 경로계수의 값이 양(+)의 값으로 나타나 고객만족에 대한 긍정적인 평가가 행동의도에 상당한 영향을 미친다는 것을 확인하였다. 셋째, 커뮤니케이션 스타일과 행동의도의 관계에서 고객만족의 매개효과를 부트스트랩 방식으로 확인하였는데, 고객만족은 커뮤니케이션 스타일과 행동의도 간의 관계에 영향을 미치는 것으로 나타났다.

Shaping Pedestrians’ Trust in Autonomous Vehicles: An Effect of Communication Style, Speed Information, and Adaptive Strategy

AbstractCompared with conventional vehicles, autonomous vehicles (AVs) are featured by increased energy efficiency and road safety, yet hardly meet with much success without enough human trust. Designing appropriate interactions between AV and human, such as communication with pedestrians, could help enhance trust and public acceptance. In this work, we examine design characteristics of AV interface, including communication style, explicit display of vehicle speed, and adaptive strategy, and study their effects on pedestrians’ trust behaviors. It is found that any communication style could improve pedestrians’ trust in AV and decision alignment with AV expectations. Among the three communication styles, commanding and advisory are significantly better than informative, in terms of trust improvement (commanding versus informative: t = 3.61 and p < 0.001; advisory versus informative: t = 2.78, p = 0.005) and decision alignment ((a) in expected cross scenarios, commanding versus informative: t = 0.35 and p < 0.001; advisory versus informative: t = 11.71, p < 0.001; (b) in expected not cross scenarios, commanding versus informative: t = −7.61, p < 0.001; advisory versus informative: t = −6.40, p < 0.001). Adding speed information on top of explicit message communication does not change the relative effectiveness of individual styles, even though the display of speed-only information has significantly improved both measures (trust: F = 9.39 and p = 0.002; decision: F = 6.04 and p = 0.015). In addition, applying an adaptive communication strategy when yielding would significantly improve pedestrians’ trust (t = 9.33 and p < 0.001) and decision alignment (t = 14.78 and p < 0.001). This study demonstrates the influence of design characteristics on the formation of trust relationships between pedestrians and autonomous vehicles and paves the ways for developing more advanced AV communication mechanisms.

Crisis communication via COVID-19 Chatbots – Effects of communication style on public management objectives

Effective communication during public health emergencies is critical to handling a crisis. In uncertain times, those in charge are faced with the challenge of providing citizens with sufficient information on the one hand and avoiding panic reactions on the other hand. Due to the high demand for information, organizations and public administrations are increasingly using chatbots in order to implement their crisis strategies. The present study investigates the effects of a chatbot's communication style on the objectives of crisis management using the example of the COVID-19 pandemic. Based on the stereotype content model, this study empirically shows that the combination of the goal frame and the use of emojis has an impact on citizens’ responses to chatbot communication. The implications for effective risk communication and limitations are discussed.

Adolescents' responses to parental regulation: The role of communication style and self-determination

This study examined whether adolescents' perceptions and reactions to parental regulation were predicted by parents' communication style and by adolescents' self-determination. Adolescents (N = 294; Mage = 14.3) reported their self-determination, and then read a hypothetical scenario of parental regulation of their academic behavior, whereby parents' communication style was either autonomy-supportive or psychologically controlling. Following the scenario, adolescents reported their perceptions of the situation (i.e., autonomy satisfaction, autonomy frustration, legitimacy) and their anticipated responses (i.e., oppositional defiance, negotiation). In response to psychological control, adolescents reported less autonomy satisfaction, more autonomy frustration, less legitimacy, and more defiance. Further, adolescents higher in self-determination reported less autonomy frustration, more legitimacy, less defiance, and more negotiation. Finally, self-determination moderated two effects of communication style: adolescents low on self-determination reported less legitimacy and more defiance in response to the psychologically controlling (vs. autonomy-supportive) situation. For adolescents high on self-determination, these between-vignette differences were not significant.

The Effect of Conversation Time of a Christian Family on Marital Satisfaction: Focused on the Mediated Effect of Communication Style

The Effect of Conversation Time of a Christian Family on Marital Satisfaction: Focused on the Mediated Effect of Communication Style

Procedural justice, overaccommodation, and police authority and professionalism: results from a randomized experiment

Two well-established theories have been used as a foundation for studying how interpersonal treatment affects police-citizen relations: procedural justice and communication accommodation theory. Both theories highlight communication with the public as among the most central duties of a law enforcement officer. Yet research has found that there may be a nonlinear relationship between level of accommodation and positive behavioral outcomes. In this laboratory-style experiment, participants were randomly assigned to one of three experimental conditions to test the effects of three communication styles on perceptions of officer authority/professionalism and of the authority/professionalism of the police more generally. The results show that a procedurally just style of communication results in greater perceived authority/professionalism of the police than a neutral style, while overaccommodation causes the officer to be perceived as having less authority/professionalism. These results take another step in integrating procedural justice theory and communication accommodation theory and speak to the practical effects of communication styles on how people view the police.

Effects of Communication Style with Parents Perceived by Female College Students on Smartphone Addiction and Depression

Effects of Communication Style with Parents Perceived by Female College Students on Smartphone Addiction and Depression

A qualitative examination of patients experiences of dietitians ' consultation engagement styles within nephrology.

Dietitians provide individuals with tailored, practical nutritional advice. For this reason, skills in effective interpersonal communication are essential. In the case of chronic kidney disease, the specifics of dietary advice may change according to renal function. The conveyance of accurate dietary advice and compliance is critical and requires full engagement with the service. The effect of communication styles on patients ' engagement experiences with renal dietetics is unknown. Accordingly, the present study aimed to explore patients ' engagement experiences with renal dietitians. A qualitative phenomenology study using semi-structured in-depth interviews was undertaken with 20 adult renal service users who had engaged with renal dietitians to receive dietary advice. Interpretive phenomenological analysis was used to analyse data. Two main themes emerged from consultation experiences: helpful and unhelpful engagement styles. Individuals reporting helpful engagement styles experienced dietitians ' communication as empathetic, demonstrating positive regard for their lifestyles. However, individuals who reported experiences of unhelpful engagement styles found dietetic care indifferent and communication styles paternalistic. These individuals continued to engage reluctantly despite unhelpful engagement experiences, but felt disempowered. These diverse experiences of engagement can be interpreted by means of 'ego states' within the theoretical model of transactional analysis (TA). Adult ego states may underpin a helpful engagement style whilst a dietitians ' parental ego state was more likely to precipitate an unhelpful engagement style. Ego states, in the context of TA theory, can help to explain the way in which patients engage with renal dietitians. Attention should be given to the employment of a humanistic approach within dietetic consultations. Dietitans need to ensure that they can demonstrate expertise and confidence in the specific communication skills required for patient-centred care.

Warm Communication Style Strengthens Expectations and Increases Perceived Improvement

ABSTRACTCommunication, both verbal and nonverbal, between healthcare providers and patients has been shown to affect treatment outcomes in clinical settings. Separately, accumulating research suggests a role for response expectations in altering treatment outcomes, especially in the context of inert or placebo treatment. However, few studies have examined which aspects of patient–provider communication strengthen expectations, leading to better treatment outcomes. The goal of this study is to test the effect of both verbal and nonverbal aspects of communication on response expectations and treatment outcomes in the context of a placebo exercise program. In a 2 × 2 between-subjects analogue study design, 89 healthy adults were randomly assigned to interact with a trainer with either a warm or a neutral communication style. Each group also received from their trainer either basic or enhanced information about the placebo training program. Participants performed coordination and balance tests before and after the placebo training program, and expectations were assessed after the training but prior to the second series of tests. Participants in the warm condition had significantly higher expectations of treatment effects and reported more improvement in their performance. No such differences were found between the enhanced and basic information conditions. There were no significant effects of communication style or information on actual balance and coordination performance. These results shed light on the importance of nonverbal communication, especially facial expression and tone of voice, in strengthening expectations and increasing subjective improvement.

Effect of Communication Style and Physician–Family Relationships on Satisfaction With Pediatric Chronic Disease Care

Over 8% of children have a chronic disease and many are unable to adhere to treatment. Satisfaction with chronic disease care can impact adherence. We examine how visit satisfaction is associated with physician communication style and ongoing physician-family relationships. We collected surveys and visit videos for 75 children ages 9–16 years visiting for asthma, diabetes, or sickle cell disease management. Raters assessed physician communication style (friendliness, interest, responsiveness, and dominance) from visit videos. Quality of the ongoing relationship was measured with four survey items (parent-physician relationship, child-physician relationship, comfort asking questions, and trust in the physician), while a single item assessed satisfaction. Correlations and chi square were used to assess association of satisfaction with communication style or quality of the ongoing relationship. Satisfaction was positively associated with physician to parent (p < 0.05) friendliness. Satisfaction was also associated with the quality of the ongoing parent-physician (p < 0.001) and child-physician relationships (p < 0.05), comfort asking questions (p < 0.001), and trust (p < 0.01). This shows that both the communication style and the quality of the ongoing relationship contribute to pediatric chronic disease visit satisfaction.

Effect of Communication Styles and Apprehension to the Satisfaction Level on Tourism English Education

Effect of Communication Styles and Apprehension to the Satisfaction Level on Tourism English Education

The Effects of Communication Style on Robot Navigation Performance

The Effects of Communication Style on Robot Navigation Performance

The Effects of Communication Style on Robot Navigation Performance

With the advance of computer speech recognition programs, robotic operators have a new method of robot-operator communication. An experiment was conducted using a “Wizard of Oz” paradigm to investigate how different styles of communication affect robot navigation performance. Using manual inputs, verbal commands (restricted to directions only), and verbal commands with object referent labels, participants navigated a simulated robot through various simulated indoor environments. Results indicated that manual control was faster than free form verbal commands but not faster than simple directional commands. When provided the opportunity, participants did use object labels particularly objects related to the structure of the building (doors, rooms, and halls). Discussion focuses on improving robotic communication and object recognition in a robotic control system.